Config: layout más amplio + toolbar sticky con Guardar

Antes: container 800px centrado, 3 panels stacked vertical, save al final. Ahora: - Container 1600px max, padding 24px. - Toolbar sticky arriba con título "Configuración" + Restaurar + Guardar (reemplaza la sección final). - Settings grid de 2 columnas (340px / 1fr) que colapsa a 1 col en <960px: - Izq: panel "Información del Negocio" (campos apilados, más densos) + panel "Retiro en Tienda" (toggle + grid). - Der: panel "Zonas de Entrega" full-width — el mapa ocupa la mayor parte de la pantalla (height:calc(100vh-220px), min 520px). - zones-layout dentro del panel: 300px lista/form / 1fr mapa flex. - Sin pérdida funcional: mismos campos, mismas validaciones, mismas tools. Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
last_delivery: reusar dirección/zona del último pedido + retitular header
2026-05-02 17:35:31 -03:00 · 2026-05-02 17:33:58 -03:00 · 2026-05-02 17:29:20 -03:00 · 2026-05-02 15:37:47 -03:00 · 2026-05-02 15:31:25 -03:00 · 2026-05-02 13:56:48 -03:00
134 changed files with 8740 additions and 9869 deletions
--- a/.claude/scheduled_tasks.lock
+++ b/.claude/scheduled_tasks.lock
@@ -0,0 +1 @@
+{"sessionId":"b4e65d8e-b477-417b-9390-f3d14033ef91","pid":3138376,"procStart":"71699559","acquiredAt":1777673126273}
--- a/.cursor/debug.log
+++ b/.cursor/debug.log
@@ -0,0 +1,18 @@
+{"location":"orders-crud.js:row.onclick","message":"Row clicked","data":{"datasetOrderId":"40923"},"timestamp":1770234345333,"sessionId":"debug-session","hypothesisId":"A"}
+{"location":"orders-crud.js:selectOrder","message":"selectOrder called","data":{"orderId":"40923","updateUrl":true},"timestamp":1770234345334,"sessionId":"debug-session","hypothesisId":"D"}
+{"location":"orders-crud.js:typeCheck","message":"Type comparison","data":{"orderIdType":"number","orderId":40923,"firstOrderIdType":"string","firstOrderId":"40928","strictEqual":false,"looseEqual":false},"timestamp":1770234345334,"sessionId":"debug-session","hypothesisId":"C2"}
+{"location":"orders-crud.js:findOrder","message":"Order lookup","data":{"orderId":40923,"found":true,"ordersCount":50},"timestamp":1770234345334,"sessionId":"debug-session","hypothesisId":"C"}
+{"location":"orders-crud.js:parseInt","message":"Parsed orderId","data":{"orderId":40923,"isNaN":false},"timestamp":1770234345334,"sessionId":"debug-session","hypothesisId":"B"}
+{"location":"orders-crud.js:renderDetail","message":"renderDetail called","data":{"hasContainer":true,"hasSelectedOrder":true,"selectedOrderId":"40923"},"timestamp":1770234345341,"sessionId":"debug-session","hypothesisId":"E"}
+{"location":"orders-crud.js:row.onclick","message":"Row clicked","data":{"datasetOrderId":"40925"},"timestamp":1770234346128,"sessionId":"debug-session","hypothesisId":"A"}
+{"location":"orders-crud.js:parseInt","message":"Parsed orderId","data":{"orderId":40925,"isNaN":false},"timestamp":1770234346129,"sessionId":"debug-session","hypothesisId":"B"}
+{"location":"orders-crud.js:typeCheck","message":"Type comparison","data":{"orderIdType":"number","orderId":40925,"firstOrderIdType":"string","firstOrderId":"40928","strictEqual":false,"looseEqual":false},"timestamp":1770234346129,"sessionId":"debug-session","hypothesisId":"C2"}
+{"location":"orders-crud.js:findOrder","message":"Order lookup","data":{"orderId":40925,"found":true,"ordersCount":50},"timestamp":1770234346129,"sessionId":"debug-session","hypothesisId":"C"}
+{"location":"orders-crud.js:selectOrder","message":"selectOrder called","data":{"orderId":"40925","updateUrl":true},"timestamp":1770234346129,"sessionId":"debug-session","hypothesisId":"D"}
+{"location":"orders-crud.js:renderDetail","message":"renderDetail called","data":{"hasContainer":true,"hasSelectedOrder":true,"selectedOrderId":"40925"},"timestamp":1770234346135,"sessionId":"debug-session","hypothesisId":"E"}
+{"location":"orders-crud.js:row.onclick","message":"Row clicked","data":{"datasetOrderId":"40921"},"timestamp":1770234346848,"sessionId":"debug-session","hypothesisId":"A"}
+{"location":"orders-crud.js:typeCheck","message":"Type comparison","data":{"orderIdType":"number","orderId":40921,"firstOrderIdType":"string","firstOrderId":"40928","strictEqual":false,"looseEqual":false},"timestamp":1770234346849,"sessionId":"debug-session","hypothesisId":"C2"}
+{"location":"orders-crud.js:findOrder","message":"Order lookup","data":{"orderId":40921,"found":true,"ordersCount":50},"timestamp":1770234346849,"sessionId":"debug-session","hypothesisId":"C"}
+{"location":"orders-crud.js:selectOrder","message":"selectOrder called","data":{"orderId":"40921","updateUrl":true},"timestamp":1770234346849,"sessionId":"debug-session","hypothesisId":"D"}
+{"location":"orders-crud.js:parseInt","message":"Parsed orderId","data":{"orderId":40921,"isNaN":false},"timestamp":1770234346849,"sessionId":"debug-session","hypothesisId":"B"}
+{"location":"orders-crud.js:renderDetail","message":"renderDetail called","data":{"hasContainer":true,"hasSelectedOrder":true,"selectedOrderId":"40921"},"timestamp":1770234346855,"sessionId":"debug-session","hypothesisId":"E"}
--- a/CLAUDE.md
+++ b/CLAUDE.md
@@ -0,0 +1,124 @@
+# CLAUDE.md
+
+This file provides guidance to Claude Code (claude.ai/code) when working with code in this repository.
+
+## Commands
+
+```bash
+# Development
+npm run dev          # Start with nodemon auto-reload
+npm start            # Production start
+
+# Testing
+npm test             # Run all tests once (vitest run)
+npm run test:watch   # Watch mode
+npm run test:coverage
+
+# Run a single test file
+npx vitest run src/modules/3-turn-engine/orderModel.test.js
+
+# Database migrations (requires DATABASE_URL in .env)
+npm run migrate:up
+npm run migrate:down
+npm run migrate:redo
+npm run migrate:status
+npm run seed         # Seed a tenant via scripts/seed-tenant.mjs
+```
+
+No lint command is configured.
+
+## Product goal
+
+The bot must be **conversational and intelligent**, not a menu-driven flow. Customers reach out via WhatsApp **with intent to buy** — the bot's job is to:
+
+1. **Engage in conversation** — answer questions about products, prices, availability/stock; recommend; clarify.
+2. **Take orders** — build a cart through natural dialogue (multi-product turns, quantities, units).
+3. **Collect delivery data** — address, delivery vs pickup, payment method.
+4. **Operate within store rules** — delivery zones, days/hours, pickup windows. These config tables (`delivery_zones`, store schedule in `tenant_settings`) will be populated later; the bot has to read and respect them when present.
+
+Repetitive, hardcoded responses are a known quality problem and the focus of the active improvement plan (see `~/.claude/plans/ok-creo-que-tiene-humming-sutton.md`). The system is **not yet in production** — refactors that change behavior are acceptable.
+
+## Architecture
+
+This is a **mono-tenant WhatsApp e-commerce chatbot** powered by Express.js. The store operator hooks the bot to a single WooCommerce shop; customers interact via WhatsApp to browse products, build carts, and place orders.
+
+The DB schema retains `tenant_id` columns (it was originally multi-tenant) but the app boots with a single tenant resolved at startup. The single id is exposed via `src/modules/shared/tenant.js` (`getTenantId()`); webhook handlers and intake routes read from there instead of looking up tenants per-request.
+
+### Request flow
+
+```
+WhatsApp → Evolution API webhook → /webhook/evolution (or /sim/send)
+                                         ↓
+                              1-intake: route & normalize message
+                                         ↓
+                              2-identity/pipeline.processMessage (idempotency, history, side effects)
+                                         ↓
+                              3-turn-engine/agent: tool-calling LLM loop
+                                         ↓
+                              Response persisted to DB + sent back via Evolution API
+```
+
+### Turn engine: tool-calling agent (DeepSeek)
+
+`src/modules/3-turn-engine/agent/` es el único motor. Cada turno arma un **WorkingMemory** (cart, pending, last_shown_options, store, history truncado, customer_profile, preparsed quantity) y se lo pasa al LLM como user message. El LLM decide qué tools llamar:
+
+- `search_catalog`, `add_to_cart`, `set_quantity`, `select_candidate`, `remove_from_cart`
+- `set_shipping`, `set_address`, `confirm_order`
+- `pause`, `escalate_to_human`
+- `say` (último siempre — es el reply al usuario)
+
+El system prompt es **estático** (en `agent/systemPrompt.js` como `SYSTEM_PROMPT` const) para que DeepSeek lo cachée prefix-cache automáticamente. Cache hit ratio típico ≥70% después de 2 turnos. El parser de cantidades (`agent/quantityParser.js`) preprocesa el texto y se pasa como `working_memory.preparsed` (fracciones, "media docena", "cuarto kilo", etc.).
+
+La FSM (`fsm.js`) sigue siendo guardrail: estados `IDLE / CART / SHIPPING / PAUSED / AWAITING_HUMAN` con transiciones validadas. PAUSED tiene TTL 7d (cart preservado para "después te digo").
+
+### Module structure (numbered layers)
+
+- **`src/modules/0-UI/`** — Admin dashboard: REST controllers para products, conversations, settings, takeovers, recommendations, aliases.
+
+- **`src/modules/1-intake/`** — Message ingestion. Routes: `/simulator` (dev UI), `/webhook/evolution` (WhatsApp).
+
+- **`src/modules/2-identity/`** — User mapping (WhatsApp ↔ WooCommerce customer), encrypted WooCommerce credentials, pipeline orchestrator.
+
+- **`src/modules/3-turn-engine/`** — Agente tool-calling (`agent/`), FSM (`fsm.js`), order model (`orderModel.js`), catalog retrieval (`catalogRetrieval.js`), store context (`storeContext.js`).
+
+- **`src/modules/4-woo-orders/`** — WooCommerce order sync (lectura). El bot crea orders nuevas vía `wooOrders.createOrder` desde `pipeline.js` cuando emite la action `create_order`.
+
+- **`src/modules/shared/`** — DB pool, SSE, WooSnapshot, tenant resolver (`getTenantId()`), debug.
+
+### Key integrations
+
+| System | Purpose | Config |
+|--------|---------|--------|
+| LLM (DeepSeek) | Agente tool-calling — único motor | `OPENAI_API_KEY`, `OPENAI_BASE_URL=https://api.deepseek.com/v1`, `OPENAI_MODEL=deepseek-chat` |
+| Evolution API | WhatsApp send/receive | `EVOLUTION_*`, `EVOLUTION_SEND_ENABLED` |
+| WooCommerce REST API | Products, orders, customers | `WOO_BASE_URL`, `WOO_CONSUMER_KEY`, `WOO_CONSUMER_SECRET` |
+| PostgreSQL | Primary database | `DATABASE_URL` |
+
+### Database
+
+Migrations live in `db/migrations/` as timestamped SQL files managed by `dbmate`. Key tables:
+- `tenants`, `tenant_config`, `tenant_settings`, `tenant_ecommerce_config`, `tenant_channels`
+- `wa_identity_map` — WhatsApp ↔ WooCommerce customer mapping
+- `wa_conversation_state` — FSM state + context (cart, pending, last_shown_options, paused_until) en JSONB
+- `wa_messages` — Message history (idempotencia por message_id)
+- `woo_products_snapshot` — Cached product catalog (con índices pg_trgm en aliases)
+- `product_aliases`, `alias_product_mappings` — fuzzy alias resolution
+- `woo_orders_cache` + `woo_order_items` — orders sync para customer_profile / stats
+- `human_takeovers`, `audit_log`, `conversation_runs`
+
+### Feature flags (env vars)
+
+- `AGENT_MAX_TOOL_CALLS=10` — cap de tool calls por turno
+- `AGENT_TURN_TIMEOUT_MS=25000` — timeout total del turno
+- `EVOLUTION_SEND_ENABLED=1` — enviar a WhatsApp real (off en dev)
+- `DEBUG_PERF`, `DEBUG_WOO_HTTP`, `DEBUG_LLM`, `DEBUG_EVOLUTION` — debug logs granular
+
+### Métricas
+
+- `GET /api/metrics/agent` — turns, avg tool calls, fallback rate, escalations, **cache_hit_ratio** (prompt caching de DeepSeek)
+
+### Local development
+
+Copy `env.example` to `.env` and fill in values. Use `docker-compose.override.yaml` for local overrides. Run `docker compose up` to start app + Postgres + Redis. The Dockerfile runs migrations automatically on startup (`migrate:up && seed && start`).
+
+Test files use Vitest with `globals: true` — no need to import `describe`, `it`, `expect`.
--- a/18
+++ b/18
@@ -0,0 +1,18 @@
+FROM node:20-alpine
+
+WORKDIR /usr/src/app
+
+# Copiar archivos de dependencias
+COPY package*.json ./
+
+# Instalar dependencias de producción
+RUN npm ci --only=production
+
+# Copiar código fuente
+COPY . .
+
+# Puerto de la aplicación
+EXPOSE 3000
+
+# Ejecutar migraciones, seed y luego iniciar la app
+CMD ["sh", "-c", "npm run migrate:up && npm run seed && npm start"]
--- a/db/migrations/20260127100000_woo_orders_cache.sql
+++ b/db/migrations/20260127100000_woo_orders_cache.sql
@@ -0,0 +1,90 @@
+-- migrate:up
+
+-- Tabla de cache de pedidos de WooCommerce
+-- Almacena pedidos localmente para estadísticas y listado rápido
+CREATE TABLE woo_orders_cache (
+  id SERIAL PRIMARY KEY,
+  tenant_id UUID NOT NULL REFERENCES tenants(id) ON DELETE CASCADE,
+  woo_order_id BIGINT NOT NULL,
+  status VARCHAR(50),
+  total NUMERIC(12,2),
+  currency VARCHAR(10) DEFAULT 'ARS',
+  date_created TIMESTAMPTZ NOT NULL,
+  date_paid TIMESTAMPTZ,
+  
+  -- Filtros del dashboard
+  source VARCHAR(20) DEFAULT 'web',        -- 'whatsapp' | 'web'
+  is_delivery BOOLEAN DEFAULT false,
+  is_cash BOOLEAN DEFAULT false,
+  
+  -- Cliente
+  customer_name VARCHAR(255),
+  customer_phone VARCHAR(50),
+  customer_email VARCHAR(255),
+  
+  -- Dirección de envío (para futuro mapa de calor)
+  shipping_address_1 VARCHAR(255),
+  shipping_address_2 VARCHAR(255),
+  shipping_city VARCHAR(100),
+  shipping_state VARCHAR(100),
+  shipping_postcode VARCHAR(20),
+  shipping_country VARCHAR(10) DEFAULT 'AR',
+  
+  -- Dirección de facturación
+  billing_address_1 VARCHAR(255),
+  billing_city VARCHAR(100),
+  billing_state VARCHAR(100),
+  billing_postcode VARCHAR(20),
+  
+  -- Raw para debugging
+  raw JSONB,
+  
+  created_at TIMESTAMPTZ DEFAULT NOW(),
+  updated_at TIMESTAMPTZ DEFAULT NOW(),
+  
+  UNIQUE(tenant_id, woo_order_id)
+);
+
+CREATE INDEX idx_woo_orders_tenant_date ON woo_orders_cache(tenant_id, date_created DESC);
+CREATE INDEX idx_woo_orders_source ON woo_orders_cache(tenant_id, source);
+CREATE INDEX idx_woo_orders_city ON woo_orders_cache(tenant_id, shipping_city);
+
+-- Tabla de detalle de items (productos por pedido)
+-- Permite calcular stats por producto (kg vendidos, unidades, facturación)
+CREATE TABLE woo_order_items (
+  id SERIAL PRIMARY KEY,
+  tenant_id UUID NOT NULL REFERENCES tenants(id) ON DELETE CASCADE,
+  woo_order_id BIGINT NOT NULL,
+  woo_product_id BIGINT,
+  
+  -- Datos del producto
+  product_name VARCHAR(255) NOT NULL,
+  sku VARCHAR(100),
+  
+  -- Cantidades y precios
+  quantity NUMERIC(10,3) NOT NULL,          -- Soporta decimales para kg
+  unit_price NUMERIC(12,2),                 -- Precio unitario
+  line_total NUMERIC(12,2),                 -- quantity * unit_price
+  
+  -- Tipo de unidad (para stats de kg vs unidades)
+  sell_unit VARCHAR(20) DEFAULT 'unit',     -- 'kg' | 'unit' | 'pack'
+  
+  created_at TIMESTAMPTZ DEFAULT NOW(),
+  
+  FOREIGN KEY (tenant_id, woo_order_id) 
+    REFERENCES woo_orders_cache(tenant_id, woo_order_id) ON DELETE CASCADE
+);
+
+CREATE INDEX idx_woo_items_order ON woo_order_items(tenant_id, woo_order_id);
+CREATE INDEX idx_woo_items_product ON woo_order_items(tenant_id, woo_product_id);
+
+-- migrate:down
+
+DROP INDEX IF EXISTS idx_woo_items_product;
+DROP INDEX IF EXISTS idx_woo_items_order;
+DROP TABLE IF EXISTS woo_order_items;
+
+DROP INDEX IF EXISTS idx_woo_orders_city;
+DROP INDEX IF EXISTS idx_woo_orders_source;
+DROP INDEX IF EXISTS idx_woo_orders_tenant_date;
+DROP TABLE IF EXISTS woo_orders_cache;
--- a/db/migrations/20260203123701_drop_mp_payments.sql
+++ b/db/migrations/20260203123701_drop_mp_payments.sql
@@ -0,0 +1,21 @@
+-- migrate:up
+-- Eliminar la tabla mp_payments (integración de MercadoPago removida)
+drop table if exists mp_payments;
+
+-- migrate:down
+-- Recrear la tabla si se necesita rollback
+create table if not exists mp_payments (
+  tenant_id uuid not null references tenants(id) on delete cascade,
+  woo_order_id bigint null,
+  preference_id text null,
+  payment_id text null,
+  status text null,
+  paid_at timestamptz null,
+  raw jsonb not null default '{}'::jsonb,
+  created_at timestamptz not null default now(),
+  updated_at timestamptz not null default now(),
+  primary key (tenant_id, payment_id)
+);
+
+create index if not exists mp_payments_tenant_order_idx
+  on mp_payments (tenant_id, woo_order_id);
--- a/db/migrations/20260204155247_delivery_zones.sql
+++ b/db/migrations/20260204155247_delivery_zones.sql
@@ -0,0 +1,7 @@
+-- migrate:up
+-- Agregar columna delivery_zones para configurar zonas de entrega por barrio CABA
+ALTER TABLE tenant_settings
+ADD COLUMN IF NOT EXISTS delivery_zones JSONB DEFAULT '{}';
+
+-- migrate:down
+ALTER TABLE tenant_settings DROP COLUMN IF EXISTS delivery_zones;
--- a/db/migrations/20260204180834_seed_tenant_piaf.sql
+++ b/db/migrations/20260204180834_seed_tenant_piaf.sql
@@ -0,0 +1,13 @@
+-- migrate:up
+-- Crear tenant Piaf (sin credenciales sensibles - esas van por variable de entorno)
+
+INSERT INTO tenants (id, key, name)
+VALUES (
+  'eb71b9a7-9ccf-430e-9b25-951a0c589c0f'::uuid,
+  'piaf',
+  'Piaf'
+)
+ON CONFLICT (id) DO NOTHING;
+
+-- migrate:down
+DELETE FROM tenants WHERE id = 'eb71b9a7-9ccf-430e-9b25-951a0c589c0f'::uuid;
--- a/db/migrations/20260501100000_product_aliases_trgm.sql
+++ b/db/migrations/20260501100000_product_aliases_trgm.sql
@@ -0,0 +1,17 @@
+-- migrate:up
+-- pg_trgm para fuzzy matching de aliases:
+-- - Captura plurales (vacio↔vacios), diminutivos (costillita↔costilla),
+--   typos (vasio↔vacio) sin escribir reglas.
+CREATE EXTENSION IF NOT EXISTS pg_trgm;
+
+CREATE INDEX IF NOT EXISTS product_aliases_norm_trgm_idx
+  ON product_aliases USING gin (normalized_alias gin_trgm_ops);
+
+CREATE INDEX IF NOT EXISTS alias_product_mappings_alias_trgm_idx
+  ON alias_product_mappings USING gin (alias gin_trgm_ops);
+
+-- migrate:down
+DROP INDEX IF EXISTS alias_product_mappings_alias_trgm_idx;
+DROP INDEX IF EXISTS product_aliases_norm_trgm_idx;
+-- Intencionalmente NO se hace DROP EXTENSION pg_trgm:
+-- puede ser usada por otras consultas/migraciones futuras.
--- a/db/migrations/20260501110000_reply_templates.sql
+++ b/db/migrations/20260501110000_reply_templates.sql
@@ -0,0 +1,24 @@
+-- migrate:up
+-- Templates de respuestas con variantes para evitar repetición.
+-- Filosofía: cada slot semántico (ej. cart.ask_more) tiene N variantes;
+-- el código rota entre ellas excluyendo las recientemente usadas.
+CREATE TABLE reply_templates (
+  id SERIAL PRIMARY KEY,
+  tenant_id UUID NOT NULL REFERENCES tenants(id) ON DELETE CASCADE,
+  template_key VARCHAR(80) NOT NULL,
+  variant INTEGER NOT NULL DEFAULT 1,
+  content TEXT NOT NULL,
+  weight INTEGER NOT NULL DEFAULT 1,
+  is_active BOOLEAN NOT NULL DEFAULT true,
+  created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
+  updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
+  CONSTRAINT uq_reply_variant UNIQUE(tenant_id, template_key, variant)
+);
+
+CREATE INDEX idx_reply_active
+  ON reply_templates(tenant_id, template_key)
+  WHERE is_active = true;
+
+-- migrate:down
+DROP INDEX IF EXISTS idx_reply_active;
+DROP TABLE IF EXISTS reply_templates;
--- a/db/migrations/20260501130000_seed_piaf_settings_and_replies.sql
+++ b/db/migrations/20260501130000_seed_piaf_settings_and_replies.sql
@@ -0,0 +1,88 @@
+-- migrate:up
+-- Seed mono-tenant: settings de tienda (horarios + zonas de delivery) +
+-- reply_templates con todas las variantes hoy hardcodeadas en DEFAULTS.
+-- Esto desbloquea editar respuestas vía UI/SQL sin redeploy.
+
+-- 1) tenant_settings: schedule + delivery_zones para piaf
+UPDATE tenant_settings
+SET
+  store_name = COALESCE(NULLIF(store_name, 'Mi Negocio'), 'Piaf'),
+  bot_name = COALESCE(NULLIF(bot_name, 'Bot'), 'Piaf'),
+  pickup_enabled = true,
+  schedule = '{
+    "pickup": {
+      "lun": {"enabled": true, "start": "09:00", "end": "20:00"},
+      "mar": {"enabled": true, "start": "09:00", "end": "20:00"},
+      "mie": {"enabled": true, "start": "09:00", "end": "20:00"},
+      "jue": {"enabled": true, "start": "09:00", "end": "20:00"},
+      "vie": {"enabled": true, "start": "09:00", "end": "20:00"},
+      "sab": {"enabled": true, "start": "09:00", "end": "13:00"}
+    }
+  }'::jsonb,
+  delivery_zones = '{}'::jsonb
+WHERE tenant_id = 'eb71b9a7-9ccf-430e-9b25-951a0c589c0f'::uuid;
+
+-- 2) reply_templates: seed con DEFAULTS de replyTemplates.js para piaf
+INSERT INTO reply_templates (tenant_id, template_key, variant, content, weight)
+SELECT
+  'eb71b9a7-9ccf-430e-9b25-951a0c589c0f'::uuid,
+  v.template_key,
+  v.variant,
+  v.content,
+  v.weight
+FROM (VALUES
+  -- IDLE
+  ('idle.greeting', 1, '¡Hola! ¿En qué te puedo ayudar?', 1),
+  ('idle.greeting', 2, '¡Hola! Estoy para ayudarte con tu pedido. ¿Qué andás buscando?', 1),
+  ('idle.greeting', 3, 'Buenas. ¿Querés que te muestre algo en particular o hacemos un pedido?', 1),
+  ('idle.help_prompt', 1, 'Decime qué necesitás. Podés pedirme productos, precios, o armar el pedido directo.', 1),
+  ('idle.help_prompt', 2, '¿Qué te tiro? Podés pedir algo, preguntar precios o consultar disponibilidad.', 1),
+  -- CART
+  ('cart.ask_more', 1, '¿Algo más?', 1),
+  ('cart.ask_more', 2, '¿Querés agregar algo más al pedido?', 1),
+  ('cart.ask_more', 3, '¿Sumamos algo más o cerramos así?', 1),
+  ('cart.empty_prompt', 1, 'Tu carrito está vacío. ¿Qué querés agregar?', 1),
+  ('cart.empty_prompt', 2, 'Todavía no hay nada en el carrito. ¿Por dónde empezamos?', 1),
+  ('cart.not_found', 1, 'No encontré "{{query}}". ¿Podés decirlo de otra forma?', 1),
+  ('cart.not_found', 2, 'Mmm, no tengo "{{query}}" exacto. ¿Probamos con otra cosa?', 1),
+  ('cart.not_found', 3, 'No me aparece "{{query}}". Si querés, dame otro nombre o detalle más.', 1),
+  ('cart.didnt_understand', 1, 'Perdón, no te entendí.', 1),
+  ('cart.didnt_understand', 2, 'No me quedó claro, ¿me lo decís de otra forma?', 1),
+  ('cart.didnt_understand', 3, 'No te seguí, ¿podés repetir?', 1),
+  ('cart.skip_acknowledged', 1, 'Ok, lo dejamos.', 1),
+  ('cart.skip_acknowledged', 2, 'Listo, no lo agregamos.', 1),
+  ('cart.confirm_to_shipping', 1, 'Buenísimo. ¿Es para delivery o lo pasás a buscar?', 1),
+  ('cart.confirm_to_shipping', 2, 'Perfecto. ¿Te lo enviamos o lo retirás?', 1),
+  ('cart.pending_before_close', 1, 'Antes de cerrar, ¿qué hacemos con lo que quedó pendiente?', 1),
+  ('cart.pending_before_close', 2, 'Tenemos algo pendiente para resolver antes de cerrar el pedido.', 1),
+  ('cart.added_confirm', 1, 'Anoté {{summary}}. ¿Algo más?', 1),
+  ('cart.added_confirm', 2, 'Listo, {{summary}} agregado. ¿Sumamos algo más?', 1),
+  ('cart.added_confirm', 3, 'Sumé {{summary}}. ¿Querés agregar algo más?', 1),
+  ('cart.added_confirm', 4, 'Va {{summary}}. ¿Algo más?', 1),
+  ('cart.ask_what_product', 1, '¿Qué producto querés?', 1),
+  ('cart.ask_what_product', 2, 'Decime el producto y lo busco.', 1),
+  ('cart.price_no_query', 1, '¿De qué producto querés saber el precio?', 1),
+  ('cart.price_no_query', 2, 'Decime el producto y te paso el precio.', 1),
+  ('cart.price_results_header', 1, 'Estos son los precios:', 1),
+  ('cart.price_results_header', 2, 'Precios disponibles:', 1),
+  -- SHIPPING (incluye {{delivery_zones_summary}} y {{delivery_hours}} cuando hay datos)
+  ('shipping.ask_method', 1, '¿Lo enviamos a domicilio o lo pasás a buscar?', 1),
+  ('shipping.ask_method', 2, '¿Es para delivery o pickup?', 1),
+  ('shipping.ask_address', 1, 'Pasame la dirección de entrega.', 1),
+  ('shipping.ask_address', 2, 'Decime dónde lo entregamos (calle y altura). Hacemos delivery en {{delivery_zones_summary}}.', 1),
+  ('shipping.address_recorded', 1, 'Anotado: {{address}}.', 1),
+  ('shipping.address_recorded', 2, 'Listo, dirección guardada: {{address}}.', 1),
+  -- ORDER CLOSE
+  ('order.confirmed', 1, '¡Listo! Anotamos tu pedido. Te coordinamos por acá la entrega.', 1),
+  ('order.confirmed', 2, 'Perfecto, ya quedó registrado. Te confirmamos en breve los detalles de entrega.', 1),
+  ('order.confirmed', 3, 'Genial, anotado. Cualquier ajuste avisame por acá.', 1)
+) AS v(template_key, variant, content, weight)
+ON CONFLICT (tenant_id, template_key, variant) DO NOTHING;
+
+-- migrate:down
+DELETE FROM reply_templates
+WHERE tenant_id = 'eb71b9a7-9ccf-430e-9b25-951a0c589c0f'::uuid;
+-- Settings: limpiar schedule/zones (no borrar la fila)
+UPDATE tenant_settings
+SET schedule = '{}'::jsonb, delivery_zones = '{}'::jsonb
+WHERE tenant_id = 'eb71b9a7-9ccf-430e-9b25-951a0c589c0f'::uuid;
--- a/db/migrations/20260502181148_drop_legacy_zones_format.sql
+++ b/db/migrations/20260502181148_drop_legacy_zones_format.sql
@@ -0,0 +1,13 @@
+-- migrate:up
+-- Limpiar formato legacy de delivery_zones (caba.barrios, flat) y dejar solo
+-- el schema nuevo { zones: [...] }. Pre-prod: no preservamos data legacy.
+UPDATE tenant_settings
+SET delivery_zones = '{}'::jsonb
+WHERE
+  delivery_zones IS NULL
+  OR NOT (delivery_zones ? 'zones')
+  OR jsonb_typeof(delivery_zones->'zones') <> 'array';
+
+-- migrate:down
+-- noop: no preservamos el formato legacy.
+SELECT 1;
--- a/db/migrations/20260502183357_drop_legacy_delivery_columns.sql
+++ b/db/migrations/20260502183357_drop_legacy_delivery_columns.sql
@@ -0,0 +1,18 @@
+-- migrate:up
+-- Borrar columnas obsoletas de tenant_settings: ahora cada zona de delivery
+-- tiene su propio costo, días y rango horario. Schedule.delivery también queda
+-- obsoleto (sólo pickup hace sentido como horario único de la tienda física).
+ALTER TABLE tenant_settings
+  DROP COLUMN IF EXISTS delivery_enabled,
+  DROP COLUMN IF EXISTS delivery_days,
+  DROP COLUMN IF EXISTS delivery_hours_start,
+  DROP COLUMN IF EXISTS delivery_hours_end,
+  DROP COLUMN IF EXISTS delivery_min_order;
+
+UPDATE tenant_settings
+SET schedule = (schedule - 'delivery')
+WHERE schedule ? 'delivery';
+
+-- migrate:down
+-- noop: no preservamos los campos legacy.
+SELECT 1;
--- a/docker-compose.override.yaml
+++ b/docker-compose.override.yaml
@@ -0,0 +1,17 @@
+# Override local: expone puertos para desarrollo
+# Este archivo se aplica automáticamente con `docker compose up`
+# Coolify ignora este archivo y usa solo docker-compose.yaml
+services:
+  app:
+    ports:
+      - "3001:3000"
+    env_file:
+      - .env
+    environment:
+      - NODE_ENV=development
+    command: sh -c "npm install && npm run dev"
+    volumes:
+      - .:/usr/src/app
+      - /usr/src/app/node_modules
+    extra_hosts:
+      - "host.docker.internal:host-gateway"
--- a/docker-compose.yaml
+++ b/docker-compose.yaml
@@ -1,20 +1,18 @@
 services:
  app:
-    image: node:20-alpine
+    build: .
    working_dir: /usr/src/app
-    command: sh -c "npm install && npm run dev"
-    ports:
-      - "3000:3000"
-    env_file:
-      - .env
+    expose:
+      - "3000"
    environment:
-      - NODE_ENV=development
+      - NODE_ENV=production
      - PORT=3000
-      - DATABASE_URL=postgres://${POSTGRES_USER:-botino}:${POSTGRES_PASSWORD:-botino}@db:5432/${POSTGRES_DB:-botino}
      - REDIS_URL=redis://redis:6379
-    volumes:
-      - .:/usr/src/app
-      - /usr/src/app/node_modules
+      # Variables para seed (configurar en Coolify)
+      - APP_ENCRYPTION_KEY=${APP_ENCRYPTION_KEY:-}
+      - WOO_CONSUMER_KEY=${WOO_CONSUMER_KEY:-}
+      - WOO_CONSUMER_SECRET=${WOO_CONSUMER_SECRET:-}
+      - WOO_BASE_URL=${WOO_BASE_URL:-}
    depends_on:
      db:
        condition: service_healthy
@@ -35,7 +33,11 @@ services:
    volumes:
      - db_data:/var/lib/postgresql/data
    healthcheck:
-      test: ["CMD-SHELL", "pg_isready -U ${POSTGRES_USER:-botino}"]
+      test:
+        [
+          "CMD-SHELL",
+          "pg_isready -U ${POSTGRES_USER:-botino} -d ${POSTGRES_DB:-botino}",
+        ]
      interval: 10s
      timeout: 5s
      retries: 5
--- a/env.example
+++ b/env.example
@@ -13,22 +13,17 @@ PG_CONN_TIMEOUT_MS=5000
 APP_ENCRYPTION_KEY=your-32-char-encryption-key-here

 # ===================
-# OpenAI
+# LLM (OpenAI-compatible: DeepSeek, OpenAI, Anthropic via gateway, etc.)
 # ===================
+# Default actual: DeepSeek V3.x con tool-calling nativo + prompt caching automático.
 OPENAI_API_KEY=sk-xxx
-OPENAI_MODEL=gpt-4o-mini
+OPENAI_BASE_URL=https://api.deepseek.com/v1
+OPENAI_MODEL=deepseek-chat

 # ===================
-# Turn Engine
+# WooCommerce
 # ===================
-# v1 = pipeline actual (heurísticas + guardrails + LLM plan final)
-# v2 = LLM-first NLU, deterministic core (nuevo motor)
-TURN_ENGINE=v1
-
-# ===================
-# WooCommerce (fallback si falta config por tenant)
-# ===================
-WOO_BASE_URL=https://tu-tienda.com
+WOO_BASE_URL=https://tu-tienda.com/wp-json/wc/v3
 WOO_CONSUMER_KEY=ck_xxx
 WOO_CONSUMER_SECRET=cs_xxx

@@ -40,6 +35,18 @@ EVOLUTION_API_KEY=your-api-key
 EVOLUTION_INSTANCE_NAME=piaf
 EVOLUTION_SEND_ENABLED=0   # 0=solo BD (pruebas), 1=envía a WhatsApp (producción)

+# ===================
+# Limits
+# ===================
+LIMIT_CONVERSATIONS=100
+MAX_CHARS_PER_MESSAGE=4000
+
+# ===================
+# Agent (tool-calling) — único motor de turno
+# ===================
+AGENT_MAX_TOOL_CALLS=10
+AGENT_TURN_TIMEOUT_MS=25000
+
 # ===================
 # Debug Flags (1/true/yes/on para activar)
 # ===================
--- a/index.js
+++ b/index.js
@@ -1,10 +1,10 @@
 import "dotenv/config";
 import { ensureTenant } from "./src/modules/2-identity/db/repo.js";
+import { setTenant } from "./src/modules/shared/tenant.js";
 import { createApp } from "./src/app.js";

 async function configureUndiciDispatcher() {
-  // Node 18+ usa undici debajo de fetch. Esto suele arreglar timeouts “fantasma” por keep-alive/pooling.
-  // Nota: si el módulo `undici` no está disponible, no rompemos el arranque (solo logueamos warning).
+  // Node 18+ usa undici debajo de fetch. Esto suele arreglar timeouts "fantasma" por keep-alive/pooling.
  try {
    const { setGlobalDispatcher, Agent } = await import("undici");
    setGlobalDispatcher(
@@ -21,21 +21,14 @@ async function configureUndiciDispatcher() {
  }
 }

-/**
- * --- Tenant ---
- */
 const TENANT_KEY = process.env.TENANT_KEY || "piaf";
-let TENANT_ID = null;
-
-/**
- * --- Boot ---
- */
 const port = process.env.PORT || 3000;

 (async function boot() {
  await configureUndiciDispatcher();
-  TENANT_ID = await ensureTenant({ key: TENANT_KEY, name: TENANT_KEY.toUpperCase() });
-  const app = createApp({ tenantId: TENANT_ID });
+  const tenantId = await ensureTenant({ key: TENANT_KEY, name: TENANT_KEY.toUpperCase() });
+  setTenant({ id: tenantId, key: TENANT_KEY });
+  const app = createApp({ tenantId });
  app.listen(port, () => console.log(`UI: http://localhost:${port} (tenant=${TENANT_KEY})`));
 })().catch((err) => {
  console.error("Boot failed:", err);
--- a/package-lock.json
+++ b/package-lock.json
@@ -12,16 +12,18 @@
        "ajv": "^8.17.1",
        "cors": "^2.8.5",
        "csv-parse": "^6.1.0",
+        "dbmate": "^2.0.0",
        "dotenv": "^17.2.3",
        "express": "^4.19.2",
+        "mysql2": "^3.16.2",
        "openai": "^6.15.0",
        "pg": "^8.16.3",
        "undici": "^7.16.0",
+        "xstate": "^5.31.0",
        "zod": "^4.3.4"
      },
      "devDependencies": {
        "@vitest/coverage-v8": "^4.0.18",
-        "dbmate": "^2.0.0",
        "nodemon": "^3.0.3",
        "vitest": "^4.0.18"
      }
@@ -93,7 +95,6 @@
      "cpu": [
        "arm64"
      ],
-      "dev": true,
      "license": "MIT",
      "optional": true,
      "os": [
@@ -107,7 +108,6 @@
      "cpu": [
        "x64"
      ],
-      "dev": true,
      "license": "MIT",
      "optional": true,
      "os": [
@@ -121,7 +121,6 @@
      "cpu": [
        "arm"
      ],
-      "dev": true,
      "license": "MIT",
      "optional": true,
      "os": [
@@ -135,7 +134,6 @@
      "cpu": [
        "arm64"
      ],
-      "dev": true,
      "license": "MIT",
      "optional": true,
      "os": [
@@ -149,7 +147,6 @@
      "cpu": [
        "ia32"
      ],
-      "dev": true,
      "license": "MIT",
      "optional": true,
      "os": [
@@ -163,7 +160,6 @@
      "cpu": [
        "x64"
      ],
-      "dev": true,
      "license": "MIT",
      "optional": true,
      "os": [
@@ -177,7 +173,6 @@
      "cpu": [
        "x64"
      ],
-      "dev": true,
      "license": "MIT",
      "optional": true,
      "os": [
@@ -1249,6 +1244,15 @@
        "js-tokens": "^9.0.1"
      }
    },
+    "node_modules/aws-ssl-profiles": {
+      "version": "1.1.2",
+      "resolved": "https://registry.npmjs.org/aws-ssl-profiles/-/aws-ssl-profiles-1.1.2.tgz",
+      "integrity": "sha512-NZKeq9AfyQvEeNlN0zSYAaWrmBffJh3IELMZfRpJVWgrpEbtEpnjvzqBPf+mxoI287JohRDoa+/nsfqqiZmF6g==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 6.0.0"
+      }
+    },
    "node_modules/balanced-match": {
      "version": "1.0.2",
      "resolved": "https://registry.npmjs.org/balanced-match/-/balanced-match-1.0.2.tgz",
@@ -1456,7 +1460,6 @@
      "version": "2.28.0",
      "resolved": "https://registry.npmjs.org/dbmate/-/dbmate-2.28.0.tgz",
      "integrity": "sha512-kbJ+Aqna/SOsS86RuimX8X/qmo9ItG00EYMUfUQmo3xGoXBac4+PZwOYV0fVPIGakIRljNolhfJySkPAFjmZsA==",
-      "dev": true,
      "license": "MIT",
      "bin": {
        "dbmate": "dist/cli.js"
@@ -1480,6 +1483,15 @@
        "ms": "2.0.0"
      }
    },
+    "node_modules/denque": {
+      "version": "2.1.0",
+      "resolved": "https://registry.npmjs.org/denque/-/denque-2.1.0.tgz",
+      "integrity": "sha512-HVQE3AAb/pxF8fQAoiqpvg9i3evqug3hoiwakOyZAwJm+6vZehbkYXZ0l4JxS+I3QxM97v5aaRNhj8v5oBhekw==",
+      "license": "Apache-2.0",
+      "engines": {
+        "node": ">=0.10"
+      }
+    },
    "node_modules/depd": {
      "version": "2.0.0",
      "resolved": "https://registry.npmjs.org/depd/-/depd-2.0.0.tgz",
@@ -1795,6 +1807,15 @@
        "url": "https://github.com/sponsors/ljharb"
      }
    },
+    "node_modules/generate-function": {
+      "version": "2.3.1",
+      "resolved": "https://registry.npmjs.org/generate-function/-/generate-function-2.3.1.tgz",
+      "integrity": "sha512-eeB5GfMNeevm/GRYq20ShmsaGcmI81kIX2K9XQx5miC8KdHaC6Jm0qQ8ZNeGOi7wYB8OsdxKs+Y2oVuTFuVwKQ==",
+      "license": "MIT",
+      "dependencies": {
+        "is-property": "^1.0.2"
+      }
+    },
    "node_modules/get-intrinsic": {
      "version": "1.3.0",
      "resolved": "https://registry.npmjs.org/get-intrinsic/-/get-intrinsic-1.3.0.tgz",
@@ -1998,6 +2019,12 @@
        "node": ">=0.12.0"
      }
    },
+    "node_modules/is-property": {
+      "version": "1.0.2",
+      "resolved": "https://registry.npmjs.org/is-property/-/is-property-1.0.2.tgz",
+      "integrity": "sha512-Ks/IoX00TtClbGQr4TWXemAnktAQvYB7HzcCxDGqEZU6oCmb2INHuOoKxbtR+HFkmYWBKv/dOZtGRiAjDhj92g==",
+      "license": "MIT"
+    },
    "node_modules/istanbul-lib-coverage": {
      "version": "3.2.2",
      "resolved": "https://registry.npmjs.org/istanbul-lib-coverage/-/istanbul-lib-coverage-3.2.2.tgz",
@@ -2073,6 +2100,27 @@
      "integrity": "sha512-NM8/P9n3XjXhIZn1lLhkFaACTOURQXjWhV4BA/RnOv8xvgqtqpAX9IO4mRQxSx1Rlo4tqzeqb0sOlruaOy3dug==",
      "license": "MIT"
    },
+    "node_modules/long": {
+      "version": "5.3.2",
+      "resolved": "https://registry.npmjs.org/long/-/long-5.3.2.tgz",
+      "integrity": "sha512-mNAgZ1GmyNhD7AuqnTG3/VQ26o760+ZYBPKjPvugO8+nLbYfX6TVpJPseBvopbdY+qpZ/lKUnmEc1LeZYS3QAA==",
+      "license": "Apache-2.0"
+    },
+    "node_modules/lru.min": {
+      "version": "1.1.3",
+      "resolved": "https://registry.npmjs.org/lru.min/-/lru.min-1.1.3.tgz",
+      "integrity": "sha512-Lkk/vx6ak3rYkRR0Nhu4lFUT2VDnQSxBe8Hbl7f36358p6ow8Bnvr8lrLt98H8J1aGxfhbX4Fs5tYg2+FTwr5Q==",
+      "license": "MIT",
+      "engines": {
+        "bun": ">=1.0.0",
+        "deno": ">=1.30.0",
+        "node": ">=8.0.0"
+      },
+      "funding": {
+        "type": "github",
+        "url": "https://github.com/sponsors/wellwelwel"
+      }
+    },
    "node_modules/magic-string": {
      "version": "0.30.21",
      "resolved": "https://registry.npmjs.org/magic-string/-/magic-string-0.30.21.tgz",
@@ -2199,6 +2247,54 @@
      "integrity": "sha512-Tpp60P6IUJDTuOq/5Z8cdskzJujfwqfOTkrwIwj7IRISpnkJnT6SyJ4PCPnGMoFjC9ddhal5KVIYtAt97ix05A==",
      "license": "MIT"
    },
+    "node_modules/mysql2": {
+      "version": "3.16.2",
+      "resolved": "https://registry.npmjs.org/mysql2/-/mysql2-3.16.2.tgz",
+      "integrity": "sha512-JsqBpYNy7pH20lGfPuSyRSIcCxSeAIwxWADpV64nP9KeyN3ZKpHZgjKXuBKsh7dH6FbOvf1bOgoVKjSUPXRMTw==",
+      "license": "MIT",
+      "dependencies": {
+        "aws-ssl-profiles": "^1.1.2",
+        "denque": "^2.1.0",
+        "generate-function": "^2.3.1",
+        "iconv-lite": "^0.7.2",
+        "long": "^5.3.2",
+        "lru.min": "^1.1.3",
+        "named-placeholders": "^1.1.6",
+        "seq-queue": "^0.0.5",
+        "sqlstring": "^2.3.3"
+      },
+      "engines": {
+        "node": ">= 8.0"
+      }
+    },
+    "node_modules/mysql2/node_modules/iconv-lite": {
+      "version": "0.7.2",
+      "resolved": "https://registry.npmjs.org/iconv-lite/-/iconv-lite-0.7.2.tgz",
+      "integrity": "sha512-im9DjEDQ55s9fL4EYzOAv0yMqmMBSZp6G0VvFyTMPKWxiSBHUj9NW/qqLmXUwXrrM7AvqSlTCfvqRb0cM8yYqw==",
+      "license": "MIT",
+      "dependencies": {
+        "safer-buffer": ">= 2.1.2 < 3.0.0"
+      },
+      "engines": {
+        "node": ">=0.10.0"
+      },
+      "funding": {
+        "type": "opencollective",
+        "url": "https://opencollective.com/express"
+      }
+    },
+    "node_modules/named-placeholders": {
+      "version": "1.1.6",
+      "resolved": "https://registry.npmjs.org/named-placeholders/-/named-placeholders-1.1.6.tgz",
+      "integrity": "sha512-Tz09sEL2EEuv5fFowm419c1+a/jSMiBjI9gHxVLrVdbUkkNUUfjsVYs9pVZu5oCon/kmRh9TfLEObFtkVxmY0w==",
+      "license": "MIT",
+      "dependencies": {
+        "lru.min": "^1.1.0"
+      },
+      "engines": {
+        "node": ">=8.0.0"
+      }
+    },
    "node_modules/nanoid": {
      "version": "3.3.11",
      "resolved": "https://registry.npmjs.org/nanoid/-/nanoid-3.3.11.tgz",
@@ -2750,6 +2846,11 @@
      "integrity": "sha512-6FlzubTLZG3J2a/NVCAleEhjzq5oxgHyaCU9yYXvcLsvoVaHJq/s5xXI6/XXP6tz7R9xAOtHnSO/tXtF3WRTlA==",
      "license": "MIT"
    },
+    "node_modules/seq-queue": {
+      "version": "0.0.5",
+      "resolved": "https://registry.npmjs.org/seq-queue/-/seq-queue-0.0.5.tgz",
+      "integrity": "sha512-hr3Wtp/GZIc/6DAGPDcV4/9WoZhjrkXsi5B/07QgX8tsdc6ilr7BFM6PM6rbdAX1kFSDYeZGLipIZZKyQP0O5Q=="
+    },
    "node_modules/serve-static": {
      "version": "1.16.3",
      "resolved": "https://registry.npmjs.org/serve-static/-/serve-static-1.16.3.tgz",
@@ -2882,6 +2983,15 @@
        "node": ">= 10.x"
      }
    },
+    "node_modules/sqlstring": {
+      "version": "2.3.3",
+      "resolved": "https://registry.npmjs.org/sqlstring/-/sqlstring-2.3.3.tgz",
+      "integrity": "sha512-qC9iz2FlN7DQl3+wjwn3802RTyjCx7sDvfQEXchwa6CWOx07/WVfh91gBmQ9fahw8snwGEWU3xGzOt4tFyHLxg==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.6"
+      }
+    },
    "node_modules/stackback": {
      "version": "0.0.2",
      "resolved": "https://registry.npmjs.org/stackback/-/stackback-0.0.2.tgz",
@@ -3046,9 +3156,9 @@
      "license": "MIT"
    },
    "node_modules/undici": {
-      "version": "7.16.0",
-      "resolved": "https://registry.npmjs.org/undici/-/undici-7.16.0.tgz",
-      "integrity": "sha512-QEg3HPMll0o3t2ourKwOeUAZ159Kn9mx5pnzHRQO8+Wixmh88YdZRiIwat0iNzNNXn0yoEtXJqFpyW7eM8BV7g==",
+      "version": "7.19.1",
+      "resolved": "https://registry.npmjs.org/undici/-/undici-7.19.1.tgz",
+      "integrity": "sha512-Gpq0iNm5M6cQWlyHQv9MV+uOj1jWk7LpkoE5vSp/7zjb4zMdAcUD+VL5y0nH4p9EbUklq00eVIIX/XcDHzu5xg==",
      "license": "MIT",
      "engines": {
        "node": ">=20.18.1"
@@ -3295,6 +3405,16 @@
        "node": ">=8"
      }
    },
+    "node_modules/xstate": {
+      "version": "5.31.0",
+      "resolved": "https://registry.npmjs.org/xstate/-/xstate-5.31.0.tgz",
+      "integrity": "sha512-5B+0DqC0uNUrcLUEY3pn3iNy+swvK2E0ZpYp5gnV3oxMX5y87vzXkU5YXv9CAtyG5c5FOJ1SzvTWHrwE8fMZNQ==",
+      "license": "MIT",
+      "funding": {
+        "type": "opencollective",
+        "url": "https://opencollective.com/xstate"
+      }
+    },
    "node_modules/xtend": {
      "version": "4.0.2",
      "resolved": "https://registry.npmjs.org/xtend/-/xtend-4.0.2.tgz",
--- a/package.json
+++ b/package.json
@@ -13,7 +13,8 @@
    "migrate:up": "dbmate up",
    "migrate:down": "dbmate down",
    "migrate:redo": "dbmate rollback && dbmate up",
-    "migrate:status": "dbmate status"
+    "migrate:status": "dbmate status",
+    "seed": "node scripts/seed-tenant.mjs"
  },
  "keywords": [],
  "author": "Lucas Tettamanti",
@@ -22,16 +23,18 @@
    "ajv": "^8.17.1",
    "cors": "^2.8.5",
    "csv-parse": "^6.1.0",
+    "dbmate": "^2.0.0",
    "dotenv": "^17.2.3",
    "express": "^4.19.2",
+    "mysql2": "^3.16.2",
    "openai": "^6.15.0",
    "pg": "^8.16.3",
    "undici": "^7.16.0",
+    "xstate": "^5.31.0",
    "zod": "^4.3.4"
  },
  "devDependencies": {
    "@vitest/coverage-v8": "^4.0.18",
-    "dbmate": "^2.0.0",
    "nodemon": "^3.0.3",
    "vitest": "^4.0.18"
  }
--- a/public/app.js
+++ b/public/app.js
@@ -1,4 +1,5 @@
 import "./components/ops-shell.js";
+import "./components/home-dashboard.js";
 import "./components/run-timeline.js";
 import "./components/chat-simulator.js";
 import "./components/conversation-inspector.js";
@@ -9,9 +10,8 @@ import "./components/aliases-crud.js";
 import "./components/recommendations-crud.js";
 import "./components/quantities-crud.js";
 import "./components/orders-crud.js";
-import "./components/test-panel.js";
-import "./components/prompts-crud.js";
 import "./components/takeovers-crud.js";
+import "./components/zone-map-editor.js";
 import "./components/settings-crud.js";
 import { connectSSE } from "./lib/sse.js";
 import { initRouter } from "./lib/router.js";
--- a/public/components/aliases-crud.js
+++ b/public/components/aliases-crud.js
@@ -20,45 +20,45 @@ class AliasesCrud extends HTMLElement {
        :host { display:block; height:100%; padding:16px; overflow:hidden; }
        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
        .container { display:grid; grid-template-columns:1fr 1fr; gap:16px; height:100%; }
-        .panel { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
-        .panel-title { font-size:14px; font-weight:700; color:#8aa0b5; text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
+        .panel { background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
+        .panel-title { font-size:14px; font-weight:700; color:var(--text-muted); text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
        
        .toolbar { display:flex; gap:8px; margin-bottom:12px; }
-        input, select, textarea { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px 12px; font-size:13px; width:100%; }
-        input:focus, select:focus, textarea:focus { outline:none; border-color:#1f6feb; }
-        button { cursor:pointer; background:#1f6feb; color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
-        button:hover { background:#1a5fd0; }
+        input, select, textarea { background:var(--panel-2); color:var(--text); border:1px solid var(--border-hi); border-radius:8px; padding:8px 12px; font-size:13px; width:100%; }
+        input:focus, select:focus, textarea:focus { outline:none; border-color:var(--accent); }
+        button { cursor:pointer; background:var(--accent); color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
+        button:hover { background:var(--accent-hover); }
        button:disabled { opacity:.5; cursor:not-allowed; }
-        button.secondary { background:#253245; }
-        button.secondary:hover { background:#2d3e52; }
-        button.danger { background:#e74c3c; }
-        button.danger:hover { background:#c0392b; }
+        button.secondary { background:var(--border-hi); }
+        button.secondary:hover { background:var(--border-hi); }
+        button.danger { background:var(--err); }
+        button.danger:hover { background:var(--err); }
        button.small { padding:4px 8px; font-size:11px; }
        
        .list { flex:1; overflow-y:auto; }
-        .item { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
-        .item:hover { border-color:#1f6feb; }
-        .item.active { border-color:#1f6feb; background:#111b2a; }
-        .item-alias { font-weight:600; color:#e7eef7; margin-bottom:4px; font-size:15px; }
-        .item-products { font-size:12px; color:#8aa0b5; }
-        .item-boost { color:#2ecc71; font-size:11px; }
+        .item { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
+        .item:hover { border-color:var(--accent); }
+        .item.active { border-color:var(--accent); background:var(--accent-soft); }
+        .item-alias { font-weight:600; color:var(--text); margin-bottom:4px; font-size:15px; }
+        .item-products { font-size:12px; color:var(--text-muted); }
+        .item-boost { color:var(--ok); font-size:11px; }
        
        .form { flex:1; overflow-y:auto; }
-        .form-empty { color:#8aa0b5; text-align:center; padding:40px; }
+        .form-empty { color:var(--text-muted); text-align:center; padding:40px; }
        .field { margin-bottom:16px; }
-        .field label { display:block; font-size:12px; color:#8aa0b5; margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
-        .field-hint { font-size:11px; color:#8aa0b5; margin-top:4px; }
+        .field label { display:block; font-size:12px; color:var(--text-muted); margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
+        .field-hint { font-size:11px; color:var(--text-muted); margin-top:4px; }
        
        .actions { display:flex; gap:8px; margin-top:16px; }
-        .loading { text-align:center; padding:40px; color:#8aa0b5; }
+        .loading { text-align:center; padding:40px; color:var(--text-muted); }
        
        /* Product mappings table */
        .mappings-table { width:100%; border-collapse:collapse; margin-top:8px; }
-        .mappings-table th { text-align:left; font-size:11px; color:#8aa0b5; padding:8px 4px; border-bottom:1px solid #253245; }
-        .mappings-table td { padding:6px 4px; border-bottom:1px solid #1e2a3a; vertical-align:middle; }
+        .mappings-table th { text-align:left; font-size:11px; color:var(--text-muted); padding:8px 4px; border-bottom:1px solid var(--border-hi); }
+        .mappings-table td { padding:6px 4px; border-bottom:1px solid var(--border); vertical-align:middle; }
        .mappings-table input[type="number"] { width:70px; padding:6px 8px; font-size:12px; }
-        .mappings-table .product-name { font-size:13px; color:#e7eef7; }
-        .mappings-table .btn-remove { background:#e74c3c; padding:4px 8px; font-size:11px; }
+        .mappings-table .product-name { font-size:13px; color:var(--text); }
+        .mappings-table .btn-remove { background:var(--err); padding:4px 8px; font-size:11px; }
        
        .add-mapping-row { display:flex; gap:8px; margin-top:12px; align-items:flex-end; }
        .add-mapping-row .field { margin-bottom:0; }
@@ -67,19 +67,19 @@ class AliasesCrud extends HTMLElement {
        .product-selector { position:relative; }
        .product-dropdown { 
          position:absolute; top:100%; left:0; right:0; z-index:100;
-          background:#0f1520; border:1px solid #253245; border-radius:8px;
+          background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px;
          max-height:200px; overflow-y:auto; display:none;
        }
        .product-dropdown.open { display:block; }
        .product-option { 
-          padding:8px 12px; cursor:pointer; font-size:13px; color:#e7eef7;
+          padding:8px 12px; cursor:pointer; font-size:13px; color:var(--text);
          display:flex; justify-content:space-between; align-items:center;
        }
-        .product-option:hover { background:#1a2535; }
-        .product-option .price { font-size:11px; color:#8aa0b5; }
+        .product-option:hover { background:var(--panel-2); }
+        .product-option .price { font-size:11px; color:var(--text-muted); }
        
-        .empty-hint { color:#8aa0b5; font-size:12px; font-style:italic; }
-        .badge { display:inline-block; padding:2px 6px; border-radius:999px; font-size:10px; background:#253245; color:#8aa0b5; margin-left:4px; }
+        .empty-hint { color:var(--text-muted); font-size:12px; font-style:italic; }
+        .badge { display:inline-block; padding:2px 6px; border-radius:999px; font-size:10px; background:var(--border-hi); color:var(--text-muted); margin-left:4px; }
      </style>

      <div class="container">
--- a/public/components/chat-simulator.js
+++ b/public/components/chat-simulator.js
@@ -1,6 +1,7 @@
 import { api } from "../lib/api.js";
 import { emit, on } from "../lib/bus.js";
 import { modal } from "../lib/modal.js";
+import { toast } from "../lib/toast.js";

 class ChatSimulator extends HTMLElement {
  constructor() {
@@ -10,25 +11,49 @@ class ChatSimulator extends HTMLElement {
    this._sending = false;
    this.shadowRoot.innerHTML = `
      <style>
-        :host { display:block; height:100%; overflow:hidden; }
+        :host { display:block; height:100%; overflow:hidden; font-family: var(--font-sans); background: var(--panel); }
        * { box-sizing:border-box; }
-        .container { display:grid; grid-template-columns:1fr 1fr; gap:0; height:100%; overflow:hidden; }
-        .col { display:flex; flex-direction:column; padding:10px 12px; border-right:1px solid #1e2a3a; min-width:0; overflow:hidden; }
+        .container { display:grid; grid-template-columns:1fr 1fr; gap:0; height:100%; min-height:0; overflow:hidden; }
+        .col {
+          display:flex; flex-direction:column;
+          padding: var(--space-4) var(--space-5);
+          border-right: 1px solid var(--border);
+          min-width:0; min-height:0; overflow:hidden;
+        }
        .col:last-child { border-right:none; }
-        .muted { color:#8aa0b5; font-size:11px; margin-bottom:6px; }
-        .row { display:flex; gap:8px; align-items:center; }
-        input,textarea,button { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:6px; padding:6px 8px; font-size:12px; box-sizing:border-box; }
+        .muted { color: var(--text-muted); font-size: var(--fs-xs); margin-bottom: 8px; text-transform: uppercase; letter-spacing: 0.06em; font-weight: var(--fw-semibold); }
+        .row { display:flex; gap: var(--space-2); align-items:center; }
+        input, textarea, button, select {
+          background: var(--panel);
+          color: var(--text);
+          border: 1px solid var(--border-hi);
+          border-radius: var(--r-md);
+          padding: 8px 12px;
+          font: 400 var(--fs-sm)/1.4 var(--font-sans);
+          box-sizing:border-box;
+          transition: border-color .15s, box-shadow .15s;
+        }
+        input:focus, textarea:focus, select:focus { outline: none; border-color: var(--accent); box-shadow: var(--focus-ring); }
        input { width:100%; min-width:0; }
-        textarea { width:100%; resize:none; height:186px; min-width:0; margin-bottom:10px;}
-        button { cursor:pointer; white-space:nowrap; }
-        button.primary { background:#1f6feb; border-color:#1f6feb; }
-        button:disabled { opacity:.6; cursor:not-allowed; }
-        .status { font-size:11px; color:#8aa0b5; margin-top:6px; }
-        .inputs-col { display:flex; flex-direction:column; gap:6px; flex:1; overflow:hidden; min-width:0; }
+        textarea {
+          width:100%; resize:vertical;
+          min-height:120px; max-height:60vh;
+          min-width:0; margin-bottom: var(--space-3);
+          word-break:break-word; overflow-wrap:anywhere;
+          font-family: var(--font-mono);
+          font-size: var(--fs-sm);
+        }
+        button { cursor:pointer; white-space:nowrap; font-weight: var(--fw-medium); }
+        button:hover:not(:disabled) { border-color: var(--accent); background: var(--accent-soft); color: var(--accent-hover); }
+        button.primary { background: var(--accent); border-color: var(--accent); color: var(--text-on-acc); }
+        button.primary:hover:not(:disabled) { background: var(--accent-hover); border-color: var(--accent-hover); color: var(--text-on-acc); }
+        button:disabled { opacity:.5; cursor:not-allowed; }
+        .status { font-size: var(--fs-xs); color: var(--text-muted); margin-top: 8px; word-break:break-word; }
+        .inputs-col { display:flex; flex-direction:column; gap: 10px; flex:1; min-height:0; min-width:0; overflow-y:auto; padding-right: 4px; }
        .field { display:flex; flex-direction:column; min-width:0; }
-        .field label { font-size:10px; color:#8aa0b5; margin-bottom:2px; }
-        .msg-col { display:flex; flex-direction:column; min-width:0; }
-        .msg-bottom { display:flex; gap:8px; align-items:center; margin-top:6px; }
+        .field label { font-size: var(--fs-xs); color: var(--text-muted); margin-bottom: 4px; font-weight: var(--fw-medium); }
+        .msg-col { display:flex; flex-direction:column; min-width:0; min-height:0; flex:1; }
+        .msg-bottom { display:flex; gap: var(--space-2); align-items:center; margin-top: 8px; flex-wrap:wrap; }
      </style>

      <div class="container">
@@ -167,14 +192,15 @@ class ChatSimulator extends HTMLElement {
        console.log("[evolution sim] webhook response:", data);

        if (!data.ok) {
-          statusEl.textContent = "Error enviando (ver consola)";
+          toast({ kind: "error", text: `Sim Evolution: ${data.error || "respuesta no-ok"}` });
          return;
        }

        evoTextEl.value = "";
        evoTextEl.focus();
      } catch (e) {
-        statusEl.textContent = `Error: ${String(e?.message || e)}`;
+        // safeFetch ya disparó toast; sólo logueamos.
+        console.error("[chat-simulator] send error:", e);
      } finally {
        setSending(false);
      }
@@ -187,10 +213,10 @@ class ChatSimulator extends HTMLElement {
      api
        .retryLast(chat_id)
        .then((r) => {
-          if (!r?.ok) statusEl.textContent = `Retry error: ${r?.error || "unknown"}`;
-          else statusEl.textContent = "Retry enviado.";
+          if (!r?.ok) toast({ kind: "error", text: `Retry: ${r?.error || "fallo"}` });
+          else toast({ kind: "ok", text: "Retry enviado." });
        })
-        .catch((e) => (statusEl.textContent = `Retry error: ${String(e?.message || e)}`))
+        .catch((e) => console.error("[chat-simulator] retry error:", e))
        .finally(() => setSending(false));
    };
    retryEl.disabled = false;
--- a/public/components/conversation-inspector.js
+++ b/public/components/conversation-inspector.js
@@ -14,34 +14,68 @@ class ConversationInspector extends HTMLElement {
    this._playing = false;
    this._playIdx = 0;
    this._timer = null;
+    this._userScrolledUp = false;
+    this._scrollRaf = null;

    this.shadowRoot.innerHTML = `
      <style>
-        :host { display:block; padding:12px; height:100%; overflow:hidden; }
-        .box { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:10px; height:100%; display:flex; flex-direction:column; min-height:0; box-sizing:border-box; }
-        .row { display:flex; gap:8px; align-items:center; }
-        .muted { color:#8aa0b5; font-size:12px; }
-        .title { font-weight:800; }
-        .toolbar { display:flex; gap:8px; margin-top:8px; align-items:center; }
-        button { cursor:pointer; background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px; font-size:13px; }
-        .list { display:flex; flex-direction:column; gap:0; overflow-y:auto; padding-right:6px; margin-top:8px; flex:1; min-height:0; }
-        .item { border:1px solid #253245; border-radius:12px; padding:8px 10px; background:#0f1520; font-size:12px; margin-bottom:12px; box-sizing:border-box; }
-        .item.in { background:#0f1520; border-color:#2a3a55; }
-        .item.out { background:#111b2a; border-color:#2a3a55; }
-        .item.active { outline:2px solid #1f6feb; box-shadow: 0 0 0 2px rgba(31,111,235,.25); }
-        .item-row { display:flex; gap:8px; }
+        :host { display:block; padding: var(--space-4); height:100%; overflow:hidden; font-family: var(--font-sans); }
+        .box {
+          background: var(--panel);
+          border: 1px solid var(--border);
+          border-radius: var(--r-lg);
+          padding: var(--space-5);
+          height:100%; display:flex; flex-direction:column; min-height:0; box-sizing:border-box;
+          box-shadow: var(--shadow-sm);
+        }
+        .row { display:flex; gap: var(--space-2); align-items:center; }
+        .muted { color: var(--text-muted); font-size: var(--fs-sm); }
+        .title { font-weight: var(--fw-semibold); font-size: var(--fs-md); color: var(--text); }
+        .toolbar { display:flex; gap: var(--space-2); margin-top: var(--space-3); align-items:center; }
+        button {
+          cursor:pointer;
+          background: var(--panel); color: var(--text);
+          border: 1px solid var(--border-hi);
+          border-radius: var(--r-md);
+          padding: 6px 12px;
+          font: var(--fw-medium) var(--fs-sm)/1 var(--font-sans);
+          transition: all .15s;
+        }
+        button:hover { border-color: var(--accent); color: var(--accent-hover); background: var(--accent-soft); }
+        button:focus-visible { outline:none; box-shadow: var(--focus-ring); }
+        .list { display:flex; flex-direction:column; gap:0; overflow-y:auto; padding-right: 8px; margin-top: var(--space-3); flex:1; min-height:0; }
+        .item {
+          border: 1px solid var(--border);
+          border-radius: var(--r-lg);
+          padding: 10px 12px;
+          background: var(--panel-2);
+          font-size: var(--fs-sm);
+          margin-bottom: var(--space-3);
+          box-sizing:border-box;
+          transition: border-color .15s;
+        }
+        .item.in  { background: var(--panel-2); border-color: var(--border); }
+        .item.out { background: var(--bot-bubble); border-color: var(--bot-border); }
+        .item.active { outline: 2px solid var(--accent); outline-offset: 1px; }
+        .item-row { display:flex; gap: var(--space-2); }
        .item-left { flex:1; min-width:0; }
-        .item-right { display:flex; flex-direction:column; gap:4px; align-items:flex-end; justify-content:flex-start; min-width:60px; }
-        .kv { display:grid; grid-template-columns:55px 1fr; gap:4px 6px; }
-        .k { color:#8aa0b5; font-size:10px; letter-spacing:.3px; text-transform:uppercase; }
-        .v { font-size:11px; color:#e7eef7; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
-        .chips { display:flex; flex-direction:column; gap:3px; align-items:flex-end; }
-        .chip { display:inline-flex; align-items:center; gap:3px; padding:2px 5px; border-radius:999px; background:#1d2a3a; border:1px solid #243247; font-size:9px; color:#8aa0b5; white-space:nowrap; }
+        .item-right { display:flex; flex-direction:column; gap: 4px; align-items:flex-end; justify-content:flex-start; min-width:60px; }
+        .kv { display:grid; grid-template-columns: 60px 1fr; gap: 4px 8px; }
+        .k { color: var(--text-muted); font-size: 10px; letter-spacing: 0.06em; text-transform:uppercase; font-weight: var(--fw-semibold); }
+        .v { font-size: var(--fs-xs); color: var(--text); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
+        .chips { display:flex; flex-direction:column; gap: 4px; align-items:flex-end; }
+        .chip {
+          display:inline-flex; align-items:center; gap: 4px;
+          padding: 3px 8px; border-radius:999px;
+          background: var(--panel); border: 1px solid var(--border);
+          font-size: 10px; color: var(--text-muted); white-space:nowrap;
+          font-weight: var(--fw-medium);
+        }
        .chip .dot { flex-shrink:0; }
-        .cart { margin-top:4px; font-size:10px; color:#c7d8ee; line-height:1.3; }
-        .tool { margin-top:6px; font-size:11px; color:#8aa0b5; }
+        .cart { margin-top: 6px; font-size: 11px; color: var(--bot-name); line-height: var(--lh-base); }
+        .tool { margin-top: 8px; font-size: var(--fs-xs); color: var(--text-muted); }
        .dot { width:8px; height:8px; border-radius:50%; }
-        .ok { background:#2ecc71; } .warn { background:#f1c40f; } .err { background:#e74c3c; }
+        .ok { background: var(--ok); } .warn { background: var(--warn); } .err { background: var(--err); }
      </style>

      <div class="box">
@@ -83,8 +117,11 @@ class ConversationInspector extends HTMLElement {
      this.applyHeights();
    });

-    this._unsubScroll = on("ui:chatScroll", ({ chat_id, scrollTop }) => {
+    this._unsubScroll = on("ui:chatScroll", ({ chat_id, scrollTop, userScrolledUp }) => {
      if (!this.chatId || chat_id !== this.chatId) return;
+      // Si el otro panel está scrolleado-up, sincronizamos. Si no, dejamos
+      // a este panel manejar su propio scroll para evitar saltos cruzados.
+      if (!userScrolledUp) return;
      const list = this.shadowRoot.getElementById("list");
      list.scrollTop = scrollTop || 0;
    });
@@ -206,13 +243,10 @@ class ConversationInspector extends HTMLElement {
      parts.push(`[${activePending.length} pendiente(s)]`);
    }
    
-    // Checkout info
+    // Checkout info (sólo shipping — el bot no maneja pagos)
    const checkoutInfo = [];
    if (order?.is_delivery === true) checkoutInfo.push("🚚");
    if (order?.is_delivery === false) checkoutInfo.push("🏪");
-    if (order?.payment_type === "cash") checkoutInfo.push("💵");
-    if (order?.payment_type === "link") checkoutInfo.push("💳");
-    if (order?.is_paid) checkoutInfo.push("✅");
    if (checkoutInfo.length) parts.push(checkoutInfo.join(""));
    
    return parts.length ? parts.join(" ") : "—";
@@ -232,7 +266,6 @@ class ConversationInspector extends HTMLElement {
      "ensure_woo_customer": "woo customer",
      "create_order": "create order",
      "update_order": "update order",
-      "send_payment_link": "payment link",
      "request_human_takeover": "human takeover",
      "add_to_cart": "add to cart",
      "human_response_sent": "human response",
@@ -340,9 +373,25 @@ class ConversationInspector extends HTMLElement {
      this.rowOrder.push(msgId);
    }

-    // Auto-scroll al final
+    // Auto-scroll al final, salvo que el usuario esté leyendo arriba.
+    if (!this._userScrolledUp) {
      list.scrollTop = list.scrollHeight;
    }
+    this._bindScroll(list);
+  }
+
+  _bindScroll(list) {
+    if (this._scrollBound) return;
+    this._scrollBound = true;
+    list.addEventListener("scroll", () => {
+      if (this._scrollRaf) return;
+      this._scrollRaf = requestAnimationFrame(() => {
+        this._scrollRaf = null;
+        const distFromBottom = list.scrollHeight - list.scrollTop - list.clientHeight;
+        this._userScrolledUp = distFromBottom > 150;
+      });
+    });
+  }

  applyHeights() {
    const BUBBLE_MARGIN = 12; // same as .bubble margin-bottom in run-timeline
@@ -442,7 +491,9 @@ class ConversationInspector extends HTMLElement {
    `;

    list.appendChild(el);
+    // Optimistic: el usuario acaba de mandar — forzamos al final.
    list.scrollTop = list.scrollHeight;
+    this._userScrolledUp = false;

    this.rowMap.set(msg.message_id, el);
    this.rowOrder.push(msg.message_id);
--- a/public/components/conversation-list.js
+++ b/public/components/conversation-list.js
@@ -14,27 +14,68 @@ class ConversationList extends HTMLElement {

    this.shadowRoot.innerHTML = `
      <style>
-        :host { display:block; padding:12px; }
-        .box { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:10px; margin-bottom:10px; }
-        .row { display:flex; gap:8px; align-items:center; }
-        input,select,button { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px; font-size:13px; }
-        button { cursor:pointer; }
-        button.ghost { background:transparent; }
-        button:disabled { opacity:.6; cursor:not-allowed; }
-        .tabs { display:flex; gap:8px; margin-bottom:10px; }
-        .tab { flex:1; text-align:center; padding:8px; border-radius:8px; border:1px solid #253245; cursor:pointer; color:#8aa0b5; background:#121823; }
-        .tab.active { border-color:#1f6feb; color:#e7eef7; background:#0f1520; }
-        .list { display:flex; flex-direction:column; gap:8px; }
-        .item { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:10px; cursor:pointer; }
-        .item:hover { border-color:#2b3b52; }
-        .item.active { border-color:#1f6feb; }
-        .title { font-weight:800; }
-        .muted { color:#8aa0b5; font-size:12px; }
-        .chips { display:flex; flex-wrap:wrap; gap:6px; margin-top:8px; }
-        .chip { display:inline-flex; align-items:center; gap:6px; padding:3px 8px; border-radius:999px; background:#1d2a3a; border:1px solid #243247; font-size:12px; color:#8aa0b5; }
+        :host { display:block; padding: var(--space-4); font-family: var(--font-sans); }
+        .box {
+          background: var(--panel);
+          border: 1px solid var(--border);
+          border-radius: var(--r-lg);
+          padding: var(--space-4);
+          margin-bottom: var(--space-3);
+          box-shadow: var(--shadow-sm);
+        }
+        .row { display:flex; gap: var(--space-2); align-items:center; }
+        input, select, button {
+          background: var(--panel);
+          color: var(--text);
+          border: 1px solid var(--border-hi);
+          border-radius: var(--r-md);
+          padding: 8px 12px;
+          font: 400 var(--fs-sm)/1.4 var(--font-sans);
+          transition: border-color .15s, box-shadow .15s;
+        }
+        input:focus, select:focus { outline:none; border-color: var(--accent); box-shadow: var(--focus-ring); }
+        button { cursor:pointer; font-weight: var(--fw-medium); }
+        button:hover:not(:disabled) { border-color: var(--accent); background: var(--accent-soft); color: var(--accent-hover); }
+        button:focus-visible { outline:none; box-shadow: var(--focus-ring); }
+        button.ghost { background:transparent; border-color: transparent; }
+        button:disabled { opacity:.5; cursor:not-allowed; }
+        .tabs { display:flex; gap: var(--space-2); margin-bottom: var(--space-3); }
+        .tab {
+          flex:1; text-align:center;
+          padding: 8px 12px; border-radius: var(--r-md);
+          border: 1px solid var(--border);
+          cursor:pointer;
+          color: var(--text-muted);
+          background: var(--panel);
+          font: var(--fw-medium) var(--fs-sm)/1 var(--font-sans);
+          transition: all .15s;
+        }
+        .tab:hover { color: var(--text); }
+        .tab.active { border-color: var(--accent); color: var(--accent); background: var(--accent-soft); }
+        .list { display:flex; flex-direction:column; gap: var(--space-2); }
+        .item {
+          background: var(--panel);
+          border: 1px solid var(--border);
+          border-radius: var(--r-lg);
+          padding: var(--space-3) var(--space-4);
+          cursor:pointer;
+          transition: all .15s;
+        }
+        .item:hover { border-color: var(--border-hi); box-shadow: var(--shadow-sm); }
+        .item.active { border-color: var(--accent); background: var(--accent-soft); }
+        .title { font-weight: var(--fw-semibold); font-size: var(--fs-base); color: var(--text); }
+        .muted { color: var(--text-muted); font-size: var(--fs-sm); }
+        .chips { display:flex; flex-wrap:wrap; gap: 6px; margin-top: 8px; }
+        .chip {
+          display:inline-flex; align-items:center; gap: 4px;
+          padding: 3px 8px; border-radius:999px;
+          background: var(--panel-2); border: 1px solid var(--border);
+          font-size: var(--fs-xs); color: var(--text-muted);
+          font-weight: var(--fw-medium);
+        }
        .dot { width:8px; height:8px; border-radius:50%; }
-        .ok{ background:#2ecc71 } .warn{ background:#f1c40f } .err{ background:#e74c3c }
-        .actions { display:flex; gap:8px; justify-content:flex-end; margin-top:8px; flex-wrap:wrap; }
+        .ok{ background: var(--ok) } .warn{ background: var(--warn) } .err{ background: var(--err) }
+        .actions { display:flex; gap: var(--space-2); justify-content:flex-end; margin-top: var(--space-2); flex-wrap:wrap; }
      </style>

      <div class="tabs">
@@ -62,7 +103,10 @@ class ConversationList extends HTMLElement {
          </select>
          <select id="state" style="flex:1">
            <option value="">State: all</option>
-            <option>IDLE</option><option>BROWSING</option><option>BUILDING_ORDER</option><option>WAITING_ADDRESS</option><option>WAITING_PAYMENT</option><option>COMPLETED</option>
+            <option>IDLE</option>
+            <option>CART</option>
+            <option>SHIPPING</option>
+            <option>AWAITING_HUMAN</option>
          </select>
        </div>
      </div>
--- a/public/components/conversations-crud.js
+++ b/public/components/conversations-crud.js
@@ -18,40 +18,40 @@ class ConversationsCrud extends HTMLElement {
        :host { display:block; height:100%; padding:16px; overflow:hidden; }
        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
        .container { display:grid; grid-template-columns:1fr 1fr; gap:16px; height:100%; }
-        .panel { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
-        .panel-title { font-size:14px; font-weight:700; color:#8aa0b5; text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
+        .panel { background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
+        .panel-title { font-size:14px; font-weight:700; color:var(--text-muted); text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
        
        .toolbar { display:flex; gap:8px; margin-bottom:12px; flex-wrap:wrap; }
-        input, select { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px 12px; font-size:13px; }
-        input:focus, select:focus { outline:none; border-color:#1f6feb; }
-        button { cursor:pointer; background:#1f6feb; color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
-        button:hover { background:#1a5fd0; }
+        input, select { background:var(--panel-2); color:var(--text); border:1px solid var(--border-hi); border-radius:8px; padding:8px 12px; font-size:13px; }
+        input:focus, select:focus { outline:none; border-color:var(--accent); }
+        button { cursor:pointer; background:var(--accent); color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
+        button:hover { background:var(--accent-hover); }
        button:disabled { opacity:.5; cursor:not-allowed; }
-        button.secondary { background:#253245; }
-        button.secondary:hover { background:#2d3e52; }
-        button.danger { background:#e74c3c; }
-        button.danger:hover { background:#c0392b; }
+        button.secondary { background:var(--border-hi); }
+        button.secondary:hover { background:var(--border-hi); }
+        button.danger { background:var(--err); }
+        button.danger:hover { background:var(--err); }
        
        .list { flex:1; overflow-y:auto; }
-        .item { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
-        .item:hover { border-color:#1f6feb; }
-        .item.active { border-color:#1f6feb; background:#111b2a; }
+        .item { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
+        .item:hover { border-color:var(--accent); }
+        .item.active { border-color:var(--accent); background:var(--accent-soft); }
        .item-header { display:flex; align-items:center; gap:8px; margin-bottom:4px; }
-        .item-name { font-weight:600; color:#e7eef7; flex:1; }
-        .item-meta { font-size:12px; color:#8aa0b5; }
+        .item-name { font-weight:600; color:var(--text); flex:1; }
+        .item-meta { font-size:12px; color:var(--text-muted); }
        .dot { width:8px; height:8px; border-radius:50%; flex-shrink:0; }
-        .ok { background:#2ecc71; } .warn { background:#f1c40f; } .err { background:#e74c3c; }
+        .ok { background:var(--ok); } .warn { background:var(--warn); } .err { background:var(--err); }
        .chips { display:flex; flex-wrap:wrap; gap:6px; margin-top:6px; }
-        .chip { display:inline-block; padding:2px 8px; border-radius:999px; font-size:11px; background:#253245; color:#8aa0b5; }
+        .chip { display:inline-block; padding:2px 8px; border-radius:999px; font-size:11px; background:var(--border-hi); color:var(--text-muted); }
        
        .detail { flex:1; overflow-y:auto; }
-        .detail-empty { color:#8aa0b5; text-align:center; padding:40px; }
+        .detail-empty { color:var(--text-muted); text-align:center; padding:40px; }
        .field { margin-bottom:16px; }
-        .field label { display:block; font-size:12px; color:#8aa0b5; margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
-        .field-value { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:10px 12px; color:#e7eef7; font-size:13px; }
+        .field label { display:block; font-size:12px; color:var(--text-muted); margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
+        .field-value { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:10px 12px; color:var(--text); font-size:13px; }
        
        .actions { display:flex; gap:8px; margin-top:16px; flex-wrap:wrap; }
-        .loading { text-align:center; padding:40px; color:#8aa0b5; }
+        .loading { text-align:center; padding:40px; color:var(--text-muted); }
      </style>

      <div class="container">
@@ -68,11 +68,9 @@ class ConversationsCrud extends HTMLElement {
            <select id="state">
              <option value="">State: todos</option>
              <option>IDLE</option>
-              <option>BROWSING</option>
-              <option>BUILDING_ORDER</option>
-              <option>WAITING_ADDRESS</option>
-              <option>WAITING_PAYMENT</option>
-              <option>COMPLETED</option>
+              <option>CART</option>
+              <option>SHIPPING</option>
+              <option>AWAITING_HUMAN</option>
            </select>
          </div>
          <div class="list" id="list">
--- a/public/components/debug-panel.js
+++ b/public/components/debug-panel.js
@@ -9,12 +9,12 @@ class DebugPanel extends HTMLElement {
    this.shadowRoot.innerHTML = `
      <style>
        :host { display:block; padding:12px; }
-        .box { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:10px; }
-        .muted { color:#8aa0b5; font-size:12px; }
+        .box { background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:10px; }
+        .muted { color:var(--text-muted); font-size:12px; }
        .kv { display:grid; grid-template-columns:90px 1fr; gap:6px 10px; margin:10px 0 12px; }
-        .k { color:#8aa0b5; font-size:12px; letter-spacing:.4px; text-transform:uppercase; }
-        .v { font-size:13px; font-weight:800; color:#e7eef7; }
-        pre { white-space:pre-wrap; word-break:break-word; background:#0f1520; border:1px solid #253245; border-radius:10px; padding:10px; margin:0; font-size:12px; color:#d7e2ef; }
+        .k { color:var(--text-muted); font-size:12px; letter-spacing:.4px; text-transform:uppercase; }
+        .v { font-size:13px; font-weight:800; color:var(--text); }
+        pre { white-space:pre-wrap; word-break:break-word; background:var(--panel-2); border:1px solid var(--border-hi); border-radius:10px; padding:10px; margin:0; font-size:12px; color:var(--text-dim); }
      </style>

      <div class="box">
--- a/public/components/home-dashboard.js
+++ b/public/components/home-dashboard.js
@@ -0,0 +1,589 @@
+import { api } from "../lib/api.js";
+
+function formatCurrency(value) {
+  if (value == null) return "$0";
+  return new Intl.NumberFormat("es-AR", { style: "currency", currency: "ARS", maximumFractionDigits: 0 }).format(value);
+}
+
+function formatNumber(value) {
+  if (value == null) return "0";
+  return new Intl.NumberFormat("es-AR", { maximumFractionDigits: 1 }).format(value);
+}
+
+/** Lee una CSS custom property del :root. Fallback al hex provisto. */
+function cssVar(name, fallback = "") {
+  const v = getComputedStyle(document.documentElement).getPropertyValue(name).trim();
+  return v || fallback;
+}
+
+/** rgba con alpha desde un hex (#RRGGBB) o sky/etc — para fills de charts. */
+function withAlpha(hex, alpha) {
+  const m = /^#?([0-9a-f]{6})$/i.exec(hex || "");
+  if (!m) return hex;
+  const n = parseInt(m[1], 16);
+  return `rgba(${(n >> 16) & 255}, ${(n >> 8) & 255}, ${n & 255}, ${alpha})`;
+}
+
+class HomeDashboard extends HTMLElement {
+  constructor() {
+    super();
+    this.attachShadow({ mode: "open" });
+    this.stats = null;
+    this.loading = false;
+    this.charts = {};
+
+    this.shadowRoot.innerHTML = `
+      <style>
+        :host { font-family: var(--font-sans); }
+        * { box-sizing: border-box; }
+        .container {
+          min-height: 100%;
+          background: var(--bg);
+          color: var(--text);
+          padding: var(--space-6);
+          overflow-y: auto;
+        }
+        .header {
+          display: flex; justify-content: space-between; align-items: baseline;
+          margin-bottom: var(--space-6);
+        }
+        .header h1 {
+          font-size: var(--fs-xl);
+          font-weight: var(--fw-semibold);
+          letter-spacing: -0.02em;
+          margin: 0;
+        }
+        .sync-info { font-size: var(--fs-sm); color: var(--text-muted); }
+        .grid {
+          display: grid;
+          grid-template-columns: repeat(auto-fit, minmax(400px, 1fr));
+          gap: var(--space-6);
+        }
+        .chart-card {
+          background: var(--panel);
+          border: 1px solid var(--border);
+          border-radius: var(--r-lg);
+          padding: var(--space-5);
+          box-shadow: var(--shadow-sm);
+        }
+        .chart-card.full-width { grid-column: 1 / -1; }
+        .chart-title {
+          font-size: var(--fs-xs);
+          font-weight: var(--fw-semibold);
+          color: var(--text-muted);
+          text-transform: uppercase;
+          letter-spacing: 0.06em;
+          margin-bottom: var(--space-4);
+        }
+        .chart-container { position: relative; height: 260px; }
+        .chart-container.tall { height: 320px; }
+        .chart-container.short { height: 200px; }
+        .loading {
+          display: flex; align-items: center; justify-content: center;
+          height: 200px; color: var(--text-muted);
+        }
+        .kpi-row {
+          display: grid;
+          grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
+          gap: var(--space-4);
+          margin-bottom: var(--space-6);
+        }
+        .kpi-card {
+          background: var(--panel);
+          border: 1px solid var(--border);
+          border-radius: var(--r-lg);
+          padding: var(--space-5);
+          box-shadow: var(--shadow-sm);
+        }
+        .kpi-value {
+          font-size: var(--fs-xl);
+          font-weight: var(--fw-bold);
+          letter-spacing: -0.02em;
+          margin-bottom: 4px;
+        }
+        .kpi-label {
+          font-size: var(--fs-xs);
+          color: var(--text-muted);
+          text-transform: uppercase;
+          letter-spacing: 0.06em;
+          font-weight: var(--fw-medium);
+        }
+        .donut-row {
+          display: grid;
+          grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
+          gap: var(--space-4);
+        }
+        canvas { max-width: 100%; }
+      </style>
+      <div class="container">
+        <div class="header">
+          <h1>Dashboard de Ventas</h1>
+          <div class="sync-info"></div>
+        </div>
+        <div class="kpi-row"></div>
+        <div class="grid">
+          <div class="chart-card full-width">
+            <div class="chart-title">Ventas Totales por Mes</div>
+            <div class="chart-container tall">
+              <canvas id="monthly-chart"></canvas>
+            </div>
+          </div>
+          <div class="chart-card">
+            <div class="chart-title">Web vs WhatsApp</div>
+            <div class="chart-container">
+              <canvas id="source-chart"></canvas>
+            </div>
+          </div>
+          <div class="chart-card">
+            <div class="chart-title">Comparativa Año a Año</div>
+            <div class="chart-container">
+              <canvas id="yoy-chart"></canvas>
+            </div>
+          </div>
+          <div class="donut-row">
+            <div class="chart-card">
+              <div class="chart-title">Por Canal</div>
+              <div class="chart-container short">
+                <canvas id="source-donut"></canvas>
+              </div>
+            </div>
+            <div class="chart-card">
+              <div class="chart-title">Delivery vs Retiro</div>
+              <div class="chart-container short">
+                <canvas id="shipping-donut"></canvas>
+              </div>
+            </div>
+          </div>
+          <div class="chart-card full-width">
+            <div class="chart-title">Top Productos por Facturación</div>
+            <div class="chart-container tall">
+              <canvas id="products-chart"></canvas>
+            </div>
+          </div>
+          <div class="chart-card">
+            <div class="chart-title">Top por Kg Vendidos</div>
+            <div class="chart-container">
+              <canvas id="kg-chart"></canvas>
+            </div>
+          </div>
+          <div class="chart-card">
+            <div class="chart-title">Top por Unidades</div>
+            <div class="chart-container">
+              <canvas id="units-chart"></canvas>
+            </div>
+          </div>
+        </div>
+      </div>
+    `;
+  }
+
+  connectedCallback() {
+    this.loadStats();
+  }
+
+  disconnectedCallback() {
+    // Destruir charts para liberar memoria
+    Object.values(this.charts).forEach(chart => chart?.destroy?.());
+    this.charts = {};
+  }
+
+  async loadStats() {
+    this.loading = true;
+    try {
+      this.stats = await api.getOrderStats();
+      this.render();
+    } catch (err) {
+      console.error("[home-dashboard] loadStats error:", err);
+    } finally {
+      this.loading = false;
+    }
+  }
+
+  render() {
+    if (!this.stats) return;
+
+    // Actualizar sync info
+    const syncInfo = this.shadowRoot.querySelector(".sync-info");
+    syncInfo.textContent = `${this.stats.total_in_cache || 0} pedidos en cache`;
+    if (this.stats.synced > 0) {
+      syncInfo.textContent += ` (${this.stats.synced} nuevos sincronizados)`;
+    }
+
+    // Renderizar KPIs
+    this.renderKPIs();
+
+    // Renderizar charts
+    this.renderMonthlyChart();
+    this.renderSourceChart();
+    this.renderYoyChart();
+    this.renderDonuts();
+    this.renderProductsChart();
+    this.renderKgChart();
+    this.renderUnitsChart();
+  }
+
+  renderKPIs() {
+    const totals = this.stats.totals_aggregated || {};
+    const kpiRow = this.shadowRoot.querySelector(".kpi-row");
+    kpiRow.innerHTML = `
+      <div class="kpi-card">
+        <div class="kpi-value" style="color: var(--chart-blue)">${formatCurrency(totals.total_revenue)}</div>
+        <div class="kpi-label">Total Facturado</div>
+      </div>
+      <div class="kpi-card">
+        <div class="kpi-value">${formatNumber(totals.total_orders)}</div>
+        <div class="kpi-label">Pedidos</div>
+      </div>
+      <div class="kpi-card">
+        <div class="kpi-value" style="color: var(--chart-green)">${formatCurrency(totals.by_source?.whatsapp)}</div>
+        <div class="kpi-label">WhatsApp</div>
+      </div>
+      <div class="kpi-card">
+        <div class="kpi-value" style="color: var(--chart-blue)">${formatCurrency(totals.by_source?.web)}</div>
+        <div class="kpi-label">Web</div>
+      </div>
+    `;
+  }
+
+  renderMonthlyChart() {
+    const ctx = this.shadowRoot.getElementById("monthly-chart");
+    if (!ctx) return;
+
+    if (this.charts.monthly) this.charts.monthly.destroy();
+
+    const months = this.stats.months || [];
+    const totals = this.stats.totals || [];
+
+    this.charts.monthly = new Chart(ctx, {
+      type: "bar",
+      data: {
+        labels: months.map(m => {
+          const [y, mo] = m.split("-");
+          return `${mo}/${y.slice(2)}`;
+        }),
+        datasets: [{
+          label: "Ventas",
+          data: totals,
+          backgroundColor: withAlpha(cssVar("--chart-blue"), 0.7),
+          borderColor: cssVar("--chart-blue"),
+          borderWidth: 1,
+        }],
+      },
+      options: {
+        responsive: true,
+        maintainAspectRatio: false,
+        plugins: {
+          legend: { display: false },
+        },
+        scales: {
+          y: {
+            beginAtZero: true,
+            ticks: { color: cssVar("--text-muted") },
+            grid: { color: cssVar("--border") },
+          },
+          x: {
+            ticks: { color: cssVar("--text-muted") },
+            grid: { display: false },
+          },
+        },
+      },
+    });
+  }
+
+  renderSourceChart() {
+    const ctx = this.shadowRoot.getElementById("source-chart");
+    if (!ctx) return;
+
+    if (this.charts.source) this.charts.source.destroy();
+
+    const months = this.stats.months || [];
+    const waData = this.stats.by_source?.whatsapp || [];
+    const webData = this.stats.by_source?.web || [];
+
+    this.charts.source = new Chart(ctx, {
+      type: "bar",
+      data: {
+        labels: months.map(m => {
+          const [y, mo] = m.split("-");
+          return `${mo}/${y.slice(2)}`;
+        }),
+        datasets: [
+          {
+            label: "WhatsApp",
+            data: waData,
+            backgroundColor: cssVar("--chart-green"),
+          },
+          {
+            label: "Web",
+            data: webData,
+            backgroundColor: cssVar("--chart-blue"),
+          },
+        ],
+      },
+      options: {
+        responsive: true,
+        maintainAspectRatio: false,
+        plugins: {
+          legend: {
+            position: "top",
+            labels: { color: cssVar("--text-muted") },
+          },
+        },
+        scales: {
+          y: {
+            stacked: true,
+            beginAtZero: true,
+            ticks: { color: cssVar("--text-muted") },
+            grid: { color: cssVar("--border") },
+          },
+          x: {
+            stacked: true,
+            ticks: { color: cssVar("--text-muted") },
+            grid: { display: false },
+          },
+        },
+      },
+    });
+  }
+
+  renderYoyChart() {
+    const ctx = this.shadowRoot.getElementById("yoy-chart");
+    if (!ctx) return;
+
+    if (this.charts.yoy) this.charts.yoy.destroy();
+
+    const yoy = this.stats.yoy || {};
+
+    this.charts.yoy = new Chart(ctx, {
+      type: "line",
+      data: {
+        labels: yoy.months || [],
+        datasets: [
+          {
+            label: String(yoy.current_year || "Actual"),
+            data: yoy.current_year_data || [],
+            borderColor: cssVar("--chart-blue"),
+            backgroundColor: withAlpha(cssVar("--chart-blue"), 0.15),
+            fill: true,
+            tension: 0.3,
+          },
+          {
+            label: String(yoy.last_year || "Anterior"),
+            data: yoy.last_year_data || [],
+            borderColor: cssVar("--chart-gray"),
+            backgroundColor: withAlpha(cssVar("--chart-gray"), 0.15),
+            fill: true,
+            tension: 0.3,
+          },
+        ],
+      },
+      options: {
+        responsive: true,
+        maintainAspectRatio: false,
+        plugins: {
+          legend: {
+            position: "top",
+            labels: { color: cssVar("--text-muted") },
+          },
+        },
+        scales: {
+          y: {
+            beginAtZero: true,
+            ticks: { color: cssVar("--text-muted") },
+            grid: { color: cssVar("--border") },
+          },
+          x: {
+            ticks: { color: cssVar("--text-muted") },
+            grid: { display: false },
+          },
+        },
+      },
+    });
+  }
+
+  renderDonuts() {
+    const totals = this.stats.totals_aggregated || {};
+
+    // Source donut
+    const sourceCtx = this.shadowRoot.getElementById("source-donut");
+    if (sourceCtx) {
+      if (this.charts.sourceDonut) this.charts.sourceDonut.destroy();
+      this.charts.sourceDonut = new Chart(sourceCtx, {
+        type: "doughnut",
+        data: {
+          labels: ["WhatsApp", "Web"],
+          datasets: [{
+            data: [totals.by_source?.whatsapp || 0, totals.by_source?.web || 0],
+            backgroundColor: [cssVar("--chart-green"), cssVar("--chart-blue")],
+          }],
+        },
+        options: this.getDonutOptions(),
+      });
+    }
+
+    // Shipping donut
+    const shippingCtx = this.shadowRoot.getElementById("shipping-donut");
+    if (shippingCtx) {
+      if (this.charts.shippingDonut) this.charts.shippingDonut.destroy();
+      this.charts.shippingDonut = new Chart(shippingCtx, {
+        type: "doughnut",
+        data: {
+          labels: ["Delivery", "Retiro"],
+          datasets: [{
+            data: [totals.by_shipping?.delivery || 0, totals.by_shipping?.pickup || 0],
+            backgroundColor: [cssVar("--chart-purple"), cssVar("--chart-orange")],
+          }],
+        },
+        options: this.getDonutOptions(),
+      });
+    }
+
+  }
+
+  getDonutOptions() {
+    return {
+      responsive: true,
+      maintainAspectRatio: false,
+      plugins: {
+        legend: {
+          position: "bottom",
+          labels: { color: cssVar("--text-muted") },
+        },
+      },
+    };
+  }
+
+  renderProductsChart() {
+    const ctx = this.shadowRoot.getElementById("products-chart");
+    if (!ctx) return;
+
+    if (this.charts.products) this.charts.products.destroy();
+
+    const products = this.stats.top_products_revenue || [];
+    const labels = products.map(p => p.name?.slice(0, 30) || "Sin nombre");
+    const data = products.map(p => p.revenue || 0);
+
+    this.charts.products = new Chart(ctx, {
+      type: "bar",
+      data: {
+        labels,
+        datasets: [{
+          label: "Facturación",
+          data,
+          backgroundColor: withAlpha(cssVar("--chart-blue"), 0.7),
+          borderColor: cssVar("--chart-blue"),
+          borderWidth: 1,
+        }],
+      },
+      options: {
+        indexAxis: "y",
+        responsive: true,
+        maintainAspectRatio: false,
+        plugins: {
+          legend: { display: false },
+        },
+        scales: {
+          x: {
+            beginAtZero: true,
+            ticks: { color: cssVar("--text-muted") },
+            grid: { color: cssVar("--border") },
+          },
+          y: {
+            ticks: { color: cssVar("--text-muted") },
+            grid: { display: false },
+          },
+        },
+      },
+    });
+  }
+
+  renderKgChart() {
+    const ctx = this.shadowRoot.getElementById("kg-chart");
+    if (!ctx) return;
+
+    if (this.charts.kg) this.charts.kg.destroy();
+
+    const products = this.stats.top_products_kg || [];
+    const labels = products.map(p => p.name?.slice(0, 25) || "Sin nombre");
+    const data = products.map(p => p.kg || 0);
+
+    this.charts.kg = new Chart(ctx, {
+      type: "bar",
+      data: {
+        labels,
+        datasets: [{
+          label: "Kg",
+          data,
+          backgroundColor: withAlpha(cssVar("--chart-purple"), 0.7),
+          borderColor: cssVar("--chart-purple"),
+          borderWidth: 1,
+        }],
+      },
+      options: {
+        indexAxis: "y",
+        responsive: true,
+        maintainAspectRatio: false,
+        plugins: {
+          legend: { display: false },
+        },
+        scales: {
+          x: {
+            beginAtZero: true,
+            ticks: { color: cssVar("--text-muted") },
+            grid: { color: cssVar("--border") },
+          },
+          y: {
+            ticks: { color: cssVar("--text-muted"), font: { size: 10 } },
+            grid: { display: false },
+          },
+        },
+      },
+    });
+  }
+
+  renderUnitsChart() {
+    const ctx = this.shadowRoot.getElementById("units-chart");
+    if (!ctx) return;
+
+    if (this.charts.units) this.charts.units.destroy();
+
+    const products = this.stats.top_products_units || [];
+    const labels = products.map(p => p.name?.slice(0, 25) || "Sin nombre");
+    const data = products.map(p => p.units || 0);
+
+    this.charts.units = new Chart(ctx, {
+      type: "bar",
+      data: {
+        labels,
+        datasets: [{
+          label: "Unidades",
+          data,
+          backgroundColor: withAlpha(cssVar("--chart-orange"), 0.7),
+          borderColor: cssVar("--chart-orange"),
+          borderWidth: 1,
+        }],
+      },
+      options: {
+        indexAxis: "y",
+        responsive: true,
+        maintainAspectRatio: false,
+        plugins: {
+          legend: { display: false },
+        },
+        scales: {
+          x: {
+            beginAtZero: true,
+            ticks: { color: cssVar("--text-muted") },
+            grid: { color: cssVar("--border") },
+          },
+          y: {
+            ticks: { color: cssVar("--text-muted"), font: { size: 10 } },
+            grid: { display: false },
+          },
+        },
+      },
+    });
+  }
+}
+
+customElements.define("home-dashboard", HomeDashboard);
--- a/public/components/ops-shell.js
+++ b/public/components/ops-shell.js
@@ -12,35 +12,69 @@ class OpsShell extends HTMLElement {

    this.shadowRoot.innerHTML = `
      <style>
-        :host { --bg:#0b0f14; --panel:#121823; --muted:#8aa0b5; --text:#e7eef7; --line:#1e2a3a; --blue:#1f6feb; }
-        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
+        * { box-sizing:border-box; }
+        :host { font-family: var(--font-sans); }
        .app { height:100vh; background:var(--bg); color:var(--text); display:flex; flex-direction:column; }
-        header { display:flex; gap:12px; align-items:center; padding:12px 16px; border-bottom:1px solid var(--line); flex-wrap:wrap; }
-        header h1 { font-size:14px; margin:0; color:var(--muted); font-weight:700; letter-spacing:.4px; text-transform:uppercase; }
-        .nav { display:flex; gap:4px; margin-left:24px; flex-wrap:wrap; }
-        .nav-btn { background:transparent; border:1px solid var(--line); color:var(--muted); padding:6px 12px; border-radius:6px; font-size:12px; cursor:pointer; transition:all .15s; text-decoration:none; }
-        .nav-btn:hover { border-color:var(--blue); color:var(--text); }
-        .nav-btn.active { background:var(--blue); border-color:var(--blue); color:#fff; }
+        header {
+          display:flex; gap:var(--space-3); align-items:center;
+          padding: var(--space-3) var(--space-6);
+          background: var(--panel);
+          border-bottom: 1px solid var(--border);
+          flex-wrap:wrap;
+        }
+        header h1 {
+          font-size: var(--fs-md);
+          margin:0; color: var(--text);
+          font-weight: var(--fw-semibold);
+          letter-spacing:-0.01em;
+        }
+        .nav { display:flex; gap: var(--space-1); margin-left: var(--space-6); flex-wrap:wrap; }
+        .nav-btn {
+          position:relative;
+          background:transparent; border:none;
+          color: var(--text-muted);
+          padding: 8px 12px;
+          font: var(--fw-medium) var(--fs-sm)/1 var(--font-sans);
+          cursor:pointer; transition:color .15s;
+          text-decoration:none;
+          border-radius: var(--r-sm);
+        }
+        .nav-btn:hover { color: var(--text); background: var(--panel-2); }
+        .nav-btn.active { color: var(--accent); background: var(--accent-soft); }
+        .nav-btn:focus-visible { outline:none; box-shadow: var(--focus-ring); }
        .spacer { flex:1; }
-        .status { font-size:12px; color:var(--muted); }
+        .status {
+          font-size: var(--fs-sm); color: var(--ok);
+          display:flex; align-items:center; gap: 6px;
+          padding: 4px 10px;
+          background: var(--ok-soft);
+          border-radius: 999px;
+        }
+        .status .dot { width:7px; height:7px; border-radius:50%; background: var(--ok); }
+        .status.disconnected { color: var(--warn); background: var(--warn-soft); }
+        .status.disconnected .dot { background: var(--warn); animation: pulse 1.2s ease-in-out infinite; }
+        @keyframes pulse { 0%,100% { opacity:1; } 50% { opacity:.4; } }

        /* Notification bell */
-        .notification-bell { position:relative; cursor:pointer; padding:8px; margin-right:12px; }
-        .notification-bell svg { width:20px; height:20px; fill:var(--muted); transition:fill .15s; }
-        .notification-bell:hover svg { fill:var(--text); }
-        .notification-bell.has-pending svg { fill:#f39c12; }
+        .notification-bell { position:relative; cursor:pointer; padding: 8px; border-radius: var(--r-sm); transition: background .15s; }
+        .notification-bell:hover { background: var(--panel-2); }
+        .notification-bell svg { width:18px; height:18px; fill: var(--text-muted); transition:fill .15s; display:block; }
+        .notification-bell:hover svg { fill: var(--text); }
+        .notification-bell.has-pending svg { fill: var(--warn); }
        .notification-bell .badge {
          position:absolute; top:2px; right:2px;
-          background:#e74c3c; color:#fff; 
-          font-size:10px; padding:2px 6px; border-radius:10px;
-          font-weight:700; min-width:18px; text-align:center;
+          background: var(--err); color:#fff;
+          font: var(--fw-bold) 10px/1 var(--font-sans);
+          padding: 3px 6px; border-radius:10px;
+          min-width:18px; text-align:center;
+          box-shadow: 0 0 0 2px var(--panel);
        }

        /* Layout para chat activo (2 columnas: burbujas + inspector) */
        .layout-chat { height:100%; display:grid; grid-template-columns:1fr 1fr; grid-template-rows:1fr 310px; min-height:0; overflow:hidden; }
-        .col { border-right:1px solid var(--line); min-height:0; overflow:hidden; }
-        .chatTop { grid-column:1; grid-row:1; border-bottom:1px solid var(--line); }
-        .chatBottom { grid-column:1 / 3; grid-row:2; overflow:hidden; border-top:1px solid var(--line); }
+        .col { border-right:1px solid var(--border); min-height:0; overflow:hidden; }
+        .chatTop { grid-column:1; grid-row:1; border-bottom:1px solid var(--border); }
+        .chatBottom { grid-column:1 / 3; grid-row:2; overflow:hidden; border-top:1px solid var(--border); }
        .inspectorTop { grid-column:2; grid-row:1; border-right:none; }

        /* Layout para CRUDs */
@@ -52,9 +86,10 @@ class OpsShell extends HTMLElement {

      <div class="app">
        <header>
-          <h1>Bot Ops Console</h1>
+          <h1>Piaf Console</h1>
          <nav class="nav">
-            <a class="nav-btn active" href="/chat" data-view="chat">Chat</a>
+            <a class="nav-btn active" href="/home" data-view="home">Home</a>
+            <a class="nav-btn" href="/chat" data-view="chat">Chat</a>
            <a class="nav-btn" href="/conversaciones" data-view="conversations">Conversaciones</a>
            <a class="nav-btn" href="/usuarios" data-view="users">Usuarios</a>
            <a class="nav-btn" href="/productos" data-view="products">Productos</a>
@@ -62,19 +97,23 @@ class OpsShell extends HTMLElement {
            <a class="nav-btn" href="/crosssell" data-view="crosssell">Cross-sell</a>
            <a class="nav-btn" href="/cantidades" data-view="quantities">Cantidades</a>
            <a class="nav-btn" href="/pedidos" data-view="orders">Pedidos</a>
-            <a class="nav-btn" href="/config-prompts" data-view="prompts">Prompts</a>
            <a class="nav-btn" href="/configuracion" data-view="settings">Config</a>
-            <a class="nav-btn" href="/test" data-view="test">Test</a>
          </nav>
          <div class="spacer"></div>
          <div class="notification-bell" id="notificationBell" title="Takeovers pendientes">
            <svg viewBox="0 0 24 24"><path d="M12 22c1.1 0 2-.9 2-2h-4c0 1.1.9 2 2 2zm6-6v-5c0-3.07-1.63-5.64-4.5-6.32V4c0-.83-.67-1.5-1.5-1.5s-1.5.67-1.5 1.5v.68C7.64 5.36 6 7.92 6 11v5l-2 2v1h16v-1l-2-2zm-2 1H8v-6c0-2.48 1.51-4.5 4-4.5s4 2.02 4 4.5v6z"/></svg>
            <span class="badge" id="takeoverBadge" style="display:none;">0</span>
          </div>
-          <div class="status" id="sseStatus">SSE: connecting…</div>
+          <div class="status disconnected" id="sseStatus"><span class="dot"></span><span class="label">Conectando…</span></div>
        </header>

-        <div id="viewChat" class="view active">
+        <div id="viewHome" class="view active">
+          <div class="layout-crud">
+            <home-dashboard></home-dashboard>
+          </div>
+        </div>
+
+        <div id="viewChat" class="view">
          <div class="layout-chat">
            <div class="col chatTop"><run-timeline></run-timeline></div>
            <div class="col inspectorTop"><conversation-inspector></conversation-inspector></div>
@@ -124,18 +163,6 @@ class OpsShell extends HTMLElement {
          </div>
        </div>

-        <div id="viewTest" class="view">
-          <div class="layout-crud">
-            <test-panel></test-panel>
-          </div>
-        </div>
-
-        <div id="viewPrompts" class="view">
-          <div class="layout-crud">
-            <prompts-crud></prompts-crud>
-          </div>
-        </div>
-
        <div id="viewTakeovers" class="view">
          <div class="layout-crud">
            <takeovers-crud></takeovers-crud>
@@ -154,7 +181,10 @@ class OpsShell extends HTMLElement {
  connectedCallback() {
    this._unsub = on("sse:status", (s) => {
      const el = this.shadowRoot.getElementById("sseStatus");
-      el.textContent = s.ok ? "SSE: connected" : "SSE: disconnected (retrying…)";
+      if (!el) return;
+      el.classList.toggle("disconnected", !s.ok);
+      const label = el.querySelector(".label");
+      if (label) label.textContent = s.ok ? "En vivo" : "Reconectando…";
    });

    // Listen for view switch requests from other components
--- a/public/components/orders-crud.js
+++ b/public/components/orders-crud.js
@@ -23,15 +23,15 @@ function statusLabel(status) {

 function statusColor(status) {
  const map = {
-    pending: "#f59e0b",
-    processing: "#3b82f6",
-    "on-hold": "#8b5cf6",
-    completed: "#22c55e",
-    cancelled: "#6b7280",
-    refunded: "#ec4899",
-    failed: "#ef4444",
+    pending: "var(--warn)",
+    processing: "var(--chart-blue)",
+    "on-hold": "var(--chart-purple)",
+    completed: "var(--ok)",
+    cancelled: "var(--text-muted)",
+    refunded: "var(--chart-pink)",
+    failed: "var(--err)",
  };
-  return map[status] || "#8aa0b5";
+  return map[status] || "var(--text-muted)";
 }

 class OrdersCrud extends HTMLElement {
@@ -42,18 +42,24 @@ class OrdersCrud extends HTMLElement {
    this.selectedOrder = null;
    this.loading = false;
    
+    // Paginación
+    this.page = 1;
+    this.limit = 50;
+    this.totalPages = 1;
+    this.totalOrders = 0;
+
    this.shadowRoot.innerHTML = `
      <style>
        :host {
-          --bg: #0b0f14;
-          --panel: #121823;
-          --muted: #8aa0b5;
-          --text: #e7eef7;
-          --line: #1e2a3a;
-          --blue: #1f6feb;
-          --green: #238636;
-          --red: #da3633;
-          --orange: #f59e0b;
+          --bg: var(--bg);
+          --panel: var(--panel);
+          --muted: var(--text-muted);
+          --text: var(--text);
+          --line: var(--border);
+          --blue: var(--accent);
+          --green: var(--ok);
+          --red: var(--err);
+          --orange: var(--warn);
        }
        * { box-sizing: border-box; font-family: system-ui, Segoe UI, Roboto, Arial; }
        .container {
@@ -148,10 +154,10 @@ class OrdersCrud extends HTMLElement {
          font-weight: 600;
          text-transform: uppercase;
        }
-        .badge.test { background: var(--orange); color: #000; }
+        .badge.test { background: var(--orange); color: var(--text); }
        .badge.real { background: var(--green); color: #fff; }
-        .badge.whatsapp { background: #25d366; color: #fff; }
-        .badge.web { background: var(--muted); color: #000; }
+        .badge.whatsapp { background: var(--ok); color: #fff; }
+        .badge.web { background: var(--muted); color: var(--text); }
        .status-badge {
          padding: 3px 8px;
          border-radius: 4px;
@@ -214,17 +220,68 @@ class OrdersCrud extends HTMLElement {
          text-align: center;
          padding: 60px 20px;
        }
+        
+        /* Paginación */
+        .pagination {
+          display: flex;
+          align-items: center;
+          justify-content: space-between;
+          padding: 12px 0;
+          border-top: 1px solid var(--line);
+          margin-top: auto;
+          font-size: 12px;
+        }
+        .pagination-controls {
+          display: flex;
+          align-items: center;
+          gap: 8px;
+        }
+        .pagination-info {
+          color: var(--muted);
+        }
+        .pagination select {
+          background: var(--bg);
+          color: var(--text);
+          border: 1px solid var(--line);
+          border-radius: 4px;
+          padding: 4px 8px;
+          font-size: 12px;
+          cursor: pointer;
+        }
+        .pagination select:hover {
+          border-color: var(--blue);
+        }
+        .pagination button {
+          padding: 4px 10px;
+          font-size: 11px;
+        }
      </style>

      <div class="container">
        <div class="panel">
          <div class="panel-title">
-            <span>Pedidos de WooCommerce</span>
+            <span>Pedidos</span>
            <button id="btnRefresh" class="secondary small">Actualizar</button>
          </div>
          <div class="orders-table" id="ordersTable">
            <div class="empty">Cargando pedidos...</div>
          </div>
+          <div class="pagination" id="pagination">
+            <div class="pagination-controls">
+              <span>Mostrar:</span>
+              <select id="limitSelect">
+                <option value="50">50</option>
+                <option value="100">100</option>
+                <option value="200">200</option>
+              </select>
+            </div>
+            <div class="pagination-controls">
+              <button id="btnPrev" class="secondary small" disabled>← Anterior</button>
+              <span class="pagination-info" id="pageInfo">Página 1 de 1</span>
+              <button id="btnNext" class="secondary small" disabled>Siguiente →</button>
+            </div>
+            <div class="pagination-info" id="totalInfo">0 pedidos</div>
+          </div>
        </div>

        <div class="panel">
@@ -240,6 +297,25 @@ class OrdersCrud extends HTMLElement {
  connectedCallback() {
    this.shadowRoot.getElementById("btnRefresh").onclick = () => this.loadOrders();
    
+    // Paginación
+    this.shadowRoot.getElementById("limitSelect").onchange = (e) => {
+      this.limit = parseInt(e.target.value);
+      this.page = 1;
+      this.loadOrders();
+    };
+    this.shadowRoot.getElementById("btnPrev").onclick = () => {
+      if (this.page > 1) {
+        this.page--;
+        this.loadOrders();
+      }
+    };
+    this.shadowRoot.getElementById("btnNext").onclick = () => {
+      if (this.page < this.totalPages) {
+        this.page++;
+        this.loadOrders();
+      }
+    };
+    
    // Escuchar cambios de ruta para deep-linking
    this._unsubRouter = on("router:viewChanged", ({ view, params }) => {
      if (view === "orders" && params.id) {
@@ -248,7 +324,6 @@ class OrdersCrud extends HTMLElement {
    });
    
    // Escuchar nuevos pedidos para actualizar automáticamente
-    // Usa retry con backoff porque WooCommerce puede tardar en devolver el pedido recién creado
    this._unsubOrderCreated = on("order:created", ({ order_id }) => {
      console.log("[orders-crud] order:created received, order_id:", order_id);
      this.refreshWithRetry(order_id);
@@ -298,9 +373,17 @@ class OrdersCrud extends HTMLElement {
    container.innerHTML = `<div class="empty">Cargando pedidos...</div>`;
    
    try {
-      const result = await api.listRecentOrders({ limit: 50 });
+      const result = await api.listOrders({ page: this.page, limit: this.limit });
      this.orders = result.items || [];
+      
+      // Actualizar paginación
+      if (result.pagination) {
+        this.totalPages = result.pagination.pages || 1;
+        this.totalOrders = result.pagination.total || 0;
+      }
+      
      this.renderTable();
+      this.updatePagination();
      
      // Si hay un pedido pendiente de selección (deep-link), seleccionarlo
      if (this._pendingOrderId) {
@@ -316,6 +399,22 @@ class OrdersCrud extends HTMLElement {
    }
  }

+  updatePagination() {
+    const pageInfo = this.shadowRoot.getElementById("pageInfo");
+    const totalInfo = this.shadowRoot.getElementById("totalInfo");
+    const btnPrev = this.shadowRoot.getElementById("btnPrev");
+    const btnNext = this.shadowRoot.getElementById("btnNext");
+    const limitSelect = this.shadowRoot.getElementById("limitSelect");
+    
+    pageInfo.textContent = `Página ${this.page} de ${this.totalPages}`;
+    totalInfo.textContent = `${this.totalOrders.toLocaleString("es-AR")} pedidos`;
+    
+    btnPrev.disabled = this.page <= 1;
+    btnNext.disabled = this.page >= this.totalPages;
+    
+    limitSelect.value = String(this.limit);
+  }
+
  renderTable() {
    const container = this.shadowRoot.getElementById("ordersTable");
    
@@ -332,7 +431,6 @@ class OrdersCrud extends HTMLElement {
            <th>Tipo</th>
            <th>Estado</th>
            <th>Envío</th>
-            <th>Pago</th>
            <th>Cliente</th>
            <th>Total</th>
            <th>Fecha</th>
@@ -353,13 +451,7 @@ class OrdersCrud extends HTMLElement {
                  </div>
                </td>
                <td><span class="status-badge" style="background:${statusColor(order.status)}">${statusLabel(order.status)}</span></td>
-                <td><span class="badge" style="background:${order.is_delivery ? '#3b82f6' : '#8b5cf6'};color:#fff">${order.is_delivery ? 'DEL' : 'RET'}</span></td>
-                <td>
-                  <div class="badges">
-                    <span class="badge" style="background:${order.is_cash ? '#f59e0b' : '#1f6feb'};color:${order.is_cash ? '#000' : '#fff'}">${order.is_cash ? '$' : 'MP'}</span>
-                    <span class="badge" style="background:${order.is_paid ? '#22c55e' : '#ef4444'};color:#fff">${order.is_paid ? '✓' : '✗'}</span>
-                  </div>
-                </td>
+                <td><span class="badge" style="background:${order.is_delivery ? 'var(--chart-blue)' : 'var(--chart-purple)'};color:#fff">${order.is_delivery ? 'DEL' : 'RET'}</span></td>
                <td class="customer-name" title="${customerName}">${customerName}</td>
                <td class="total">$${Number(order.total || 0).toLocaleString("es-AR")}</td>
                <td>${formatDate(order.date_created)}</td>
@@ -373,7 +465,7 @@ class OrdersCrud extends HTMLElement {
    container.querySelectorAll("tr[data-order-id]").forEach(row => {
      row.onclick = () => {
        const orderId = parseInt(row.dataset.orderId);
-        const order = this.orders.find(o => o.id === orderId);
+        const order = this.orders.find(o => o.id == orderId);
        if (order) {
          this.selectOrder(order);
        }
@@ -466,7 +558,7 @@ class OrdersCrud extends HTMLElement {
        <div class="detail-row">
          <span class="detail-label">Método</span>
          <span class="detail-value">
-            <span class="badge ${order.is_delivery ? 'delivery' : 'pickup'}" style="background:${order.is_delivery ? '#3b82f6' : '#8b5cf6'};color:#fff;padding:3px 8px;border-radius:4px;font-size:10px;">
+            <span class="badge ${order.is_delivery ? 'delivery' : 'pickup'}" style="background:${order.is_delivery ? 'var(--chart-blue)' : 'var(--chart-purple)'};color:#fff;padding:3px 8px;border-radius:4px;font-size:10px;">
              ${order.is_delivery ? 'DELIVERY' : 'RETIRO'}
            </span>
            ${order.shipping_method ? `<span style="margin-left:8px;color:var(--muted);font-size:11px;">${order.shipping_method}</span>` : ''}
@@ -480,28 +572,6 @@ class OrdersCrud extends HTMLElement {
        ` : ''}
      </div>

-      <div class="detail-section">
-        <div class="detail-title">Pago</div>
-        <div class="detail-row">
-          <span class="detail-label">Método</span>
-          <span class="detail-value">
-            <span class="badge" style="background:${order.is_cash ? '#f59e0b' : '#1f6feb'};color:${order.is_cash ? '#000' : '#fff'};padding:3px 8px;border-radius:4px;font-size:10px;">
-              ${order.is_cash ? 'EFECTIVO' : 'LINK'}
-            </span>
-            ${order.payment_method_title ? `<span style="margin-left:8px;color:var(--muted);font-size:11px;">${order.payment_method_title}</span>` : ''}
-          </span>
-        </div>
-        <div class="detail-row">
-          <span class="detail-label">Estado</span>
-          <span class="detail-value">
-            <span class="badge" style="background:${order.is_paid ? '#22c55e' : '#ef4444'};color:#fff;padding:3px 8px;border-radius:4px;font-size:10px;">
-              ${order.is_paid ? 'PAGADO' : 'PENDIENTE'}
-            </span>
-            ${order.date_paid ? `<span style="margin-left:8px;color:var(--muted);font-size:11px;">${formatDate(order.date_paid)}</span>` : ''}
-          </span>
-        </div>
-      </div>
-
      <div class="detail-section">
        <div class="detail-title">Cliente</div>
        <div class="detail-row">
--- a/public/components/products-crud.js
+++ b/public/components/products-crud.js
@@ -19,46 +19,46 @@ class ProductsCrud extends HTMLElement {
        :host { display:block; height:100%; padding:16px; overflow:hidden; }
        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
        .container { display:grid; grid-template-columns:1fr 1fr; gap:16px; height:100%; }
-        .panel { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
-        .panel-title { font-size:14px; font-weight:700; color:#8aa0b5; text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
+        .panel { background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
+        .panel-title { font-size:14px; font-weight:700; color:var(--text-muted); text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
        
        .toolbar { display:flex; gap:8px; margin-bottom:12px; }
-        input, select { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px 12px; font-size:13px; }
-        input:focus, select:focus { outline:none; border-color:#1f6feb; }
+        input, select { background:var(--panel-2); color:var(--text); border:1px solid var(--border-hi); border-radius:8px; padding:8px 12px; font-size:13px; }
+        input:focus, select:focus { outline:none; border-color:var(--accent); }
        input { flex:1; }
-        button { cursor:pointer; background:#1f6feb; color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
-        button:hover { background:#1a5fd0; }
+        button { cursor:pointer; background:var(--accent); color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
+        button:hover { background:var(--accent-hover); }
        button:disabled { opacity:.5; cursor:not-allowed; }
-        button.secondary { background:#253245; }
-        button.secondary:hover { background:#2d3e52; }
+        button.secondary { background:var(--border-hi); }
+        button.secondary:hover { background:var(--border-hi); }
        
        .list { flex:1; overflow-y:auto; }
-        .item { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; user-select:none; }
-        .item:hover { border-color:#1f6feb; }
-        .item.active { border-color:#1f6feb; background:#111b2a; }
-        .item.selected { border-color:#2ecc71; background:#0f2a1a; }
-        .item-name { font-weight:600; color:#e7eef7; margin-bottom:4px; }
-        .item-meta { font-size:12px; color:#8aa0b5; }
-        .item-price { color:#2ecc71; font-weight:600; }
+        .item { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; user-select:none; }
+        .item:hover { border-color:var(--accent); }
+        .item.active { border-color:var(--accent); background:var(--accent-soft); }
+        .item.selected { border-color:var(--ok); background:var(--ok-soft); }
+        .item-name { font-weight:600; color:var(--text); margin-bottom:4px; }
+        .item-meta { font-size:12px; color:var(--text-muted); }
+        .item-price { color:var(--ok); font-weight:600; }
        
        .detail { flex:1; overflow-y:auto; }
-        .detail-empty { color:#8aa0b5; text-align:center; padding:40px; }
+        .detail-empty { color:var(--text-muted); text-align:center; padding:40px; }
        .field { margin-bottom:16px; }
-        .field label { display:block; font-size:12px; color:#8aa0b5; margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
-        .field-value { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:10px 12px; color:#e7eef7; font-size:13px; }
+        .field label { display:block; font-size:12px; color:var(--text-muted); margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
+        .field-value { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:10px 12px; color:var(--text); font-size:13px; }
        .field-value.json { font-family:monospace; font-size:11px; white-space:pre-wrap; max-height:200px; overflow-y:auto; }
        
        .stats { display:flex; gap:16px; margin-bottom:16px; }
-        .stat { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; flex:1; text-align:center; cursor:pointer; transition:all .15s; }
-        .stat:hover { border-color:#1f6feb; }
-        .stat.active { border-color:#1f6feb; background:#111b2a; }
-        .stat-value { font-size:24px; font-weight:700; color:#1f6feb; }
-        .stat-label { font-size:11px; color:#8aa0b5; text-transform:uppercase; margin-top:4px; }
+        .stat { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; flex:1; text-align:center; cursor:pointer; transition:all .15s; }
+        .stat:hover { border-color:var(--accent); }
+        .stat.active { border-color:var(--accent); background:var(--accent-soft); }
+        .stat-value { font-size:24px; font-weight:700; color:var(--accent); }
+        .stat-label { font-size:11px; color:var(--text-muted); text-transform:uppercase; margin-top:4px; }
        
-        .loading { text-align:center; padding:40px; color:#8aa0b5; }
-        .badge { display:inline-block; padding:2px 8px; border-radius:999px; font-size:11px; background:#253245; color:#8aa0b5; margin-left:8px; }
-        .badge.stock { background:#0f2a1a; color:#2ecc71; }
-        .badge.nostock { background:#241214; color:#e74c3c; }
+        .loading { text-align:center; padding:40px; color:var(--text-muted); }
+        .badge { display:inline-block; padding:2px 8px; border-radius:999px; font-size:11px; background:var(--border-hi); color:var(--text-muted); margin-left:8px; }
+        .badge.stock { background:var(--ok-soft); color:var(--ok); }
+        .badge.nostock { background:var(--err-soft); color:var(--err); }
      </style>

      <div class="container">
@@ -272,7 +272,7 @@ class ProductsCrud extends HTMLElement {
      
      // Mostrar unidad actual si está definida
      const unit = item.sell_unit || item.payload?._sell_unit_override;
-      const unitBadge = unit ? `<span class="badge" style="background:#1a3a5c;color:#7eb8e7;">${unit === 'unit' ? 'Unidad' : 'Kg'}</span>` : '';
+      const unitBadge = unit ? `<span class="badge" style="background:var(--accent-soft);color:var(--accent-hover);">${unit === 'unit' ? 'Unidad' : 'Kg'}</span>` : '';

      el.innerHTML = `
        <div class="item-name">${item.name || "Sin nombre"} ${stockBadge} ${unitBadge}</div>
@@ -328,7 +328,7 @@ class ProductsCrud extends HTMLElement {
    } catch (err) {
      console.error("[products-crud] Error in renderDetail:", err);
      const detail = this.shadowRoot.getElementById("detail");
-      detail.innerHTML = `<div class="detail-empty" style="color:#e74c3c;">Error: ${err.message}</div>`;
+      detail.innerHTML = `<div class="detail-empty" style="color:var(--err);">Error: ${err.message}</div>`;
    }
    
    // Scroll detail panel to top
@@ -449,12 +449,12 @@ class ProductsCrud extends HTMLElement {
      <div class="field">
        <label>Unidad de venta</label>
        <div style="display:flex;gap:8px;align-items:center;">
-          <select id="sellUnit" style="background:#0f1520;color:#e7eef7;border:1px solid #253245;border-radius:8px;padding:8px 12px;font-size:13px;">
+          <select id="sellUnit" style="background:var(--panel-2);color:var(--text);border:1px solid var(--border-hi);border-radius:8px;padding:8px 12px;font-size:13px;">
            <option value="kg" ${currentUnit === "kg" ? "selected" : ""}>Por peso (kg)</option>
            <option value="unit" ${currentUnit === "unit" ? "selected" : ""}>Por unidad</option>
          </select>
        </div>
-        <div style="font-size:11px;color:#8aa0b5;margin-top:4px;">
+        <div style="font-size:11px;color:var(--text-muted);margin-top:4px;">
          Define si este producto se vende por peso o por unidad
        </div>
      </div>
@@ -464,16 +464,16 @@ class ProductsCrud extends HTMLElement {
          ${categoriesArray.length > 0 
            ? categoriesArray.map(cat => `
                <span class="category-tag" data-category="${this.escapeHtml(cat)}" 
-                  style="display:inline-flex;align-items:center;gap:4px;background:#1a3a5c;color:#7eb8e7;padding:4px 8px;border-radius:6px;font-size:12px;">
+                  style="display:inline-flex;align-items:center;gap:4px;background:var(--accent-soft);color:var(--accent-hover);padding:4px 8px;border-radius:6px;font-size:12px;">
                  ${this.escapeHtml(cat)}
                  <span class="remove-cat" style="cursor:pointer;font-weight:bold;opacity:0.7;">&times;</span>
                </span>
              `).join("")
-            : '<span style="color:#8aa0b5;font-size:12px;">Sin categorías</span>'
+            : '<span style="color:var(--text-muted);font-size:12px;">Sin categorías</span>'
          }
        </div>
        <div style="display:flex;gap:8px;align-items:center;">
-          <select id="addCategorySelect" style="background:#0f1520;color:#e7eef7;border:1px solid #253245;border-radius:8px;padding:8px 12px;font-size:13px;flex:1;">
+          <select id="addCategorySelect" style="background:var(--panel-2);color:var(--text);border:1px solid var(--border-hi);border-radius:8px;padding:8px 12px;font-size:13px;flex:1;">
            <option value="">-- Agregar categoría --</option>
            ${this.getAllCategories().filter(c => !categoriesArray.includes(c)).map(cat => 
              `<option value="${this.escapeHtml(cat)}">${this.escapeHtml(cat)}</option>`
@@ -489,7 +489,7 @@ class ProductsCrud extends HTMLElement {
      <div class="field">
        <div style="display:flex;gap:8px;align-items:center;">
          <button id="saveProduct" style="flex:1;padding:10px;">Guardar cambios</button>
-          <span id="saveStatus" style="font-size:12px;color:#2ecc71;"></span>
+          <span id="saveStatus" style="font-size:12px;color:var(--ok);"></span>
        </div>
      </div>
      <div class="field">
@@ -533,7 +533,7 @@ class ProductsCrud extends HTMLElement {
    const tag = document.createElement("span");
    tag.className = "category-tag";
    tag.dataset.category = categoryName;
-    tag.style = "display:inline-flex;align-items:center;gap:4px;background:#1a3a5c;color:#7eb8e7;padding:4px 8px;border-radius:6px;font-size:12px;";
+    tag.style = "display:inline-flex;align-items:center;gap:4px;background:var(--accent-soft);color:var(--accent-hover);padding:4px 8px;border-radius:6px;font-size:12px;";
    tag.innerHTML = `${this.escapeHtml(categoryName)}<span class="remove-cat" style="cursor:pointer;font-weight:bold;opacity:0.7;">&times;</span>`;
    
    // Bind remove
@@ -545,7 +545,7 @@ class ProductsCrud extends HTMLElement {
    };
    
    // Remover el mensaje "Sin categorías" si existe
-    const emptyMsg = container.querySelector('span[style*="color:#8aa0b5"]');
+    const emptyMsg = container.querySelector('span[style*="color:var(--text-muted)"]');
    if (emptyMsg) emptyMsg.remove();
    
    container.appendChild(tag);
@@ -652,8 +652,8 @@ class ProductsCrud extends HTMLElement {
    detail.innerHTML = `
      <div class="field">
        <label>Productos seleccionados</label>
-        <div class="field-value" style="color:#2ecc71;font-weight:600;">${count} productos</div>
-        <div style="font-size:11px;color:#8aa0b5;margin-top:4px;">${names}${moreText}</div>
+        <div class="field-value" style="color:var(--ok);font-weight:600;">${count} productos</div>
+        <div style="font-size:11px;color:var(--text-muted);margin-top:4px;">${names}${moreText}</div>
        <div style="font-size:11px;margin-top:4px;">
          <span class="badge stock" style="margin-left:0;">${inStockCount} en stock</span>
          <span class="badge nostock">${count - inStockCount} sin stock</span>
@@ -662,26 +662,26 @@ class ProductsCrud extends HTMLElement {
      <div class="field">
        <label>Unidad de venta (para todos)</label>
        <div style="display:flex;gap:8px;align-items:center;">
-          <select id="sellUnit" style="background:#0f1520;color:#e7eef7;border:1px solid #253245;border-radius:8px;padding:8px 12px;font-size:13px;flex:1;">
+          <select id="sellUnit" style="background:var(--panel-2);color:var(--text);border:1px solid var(--border-hi);border-radius:8px;padding:8px 12px;font-size:13px;flex:1;">
            <option value="kg">Por peso (kg)</option>
            <option value="unit">Por unidad</option>
          </select>
          <button id="saveUnit" style="padding:8px 16px;">Aplicar</button>
        </div>
-        <div style="font-size:11px;color:#8aa0b5;margin-top:4px;">
+        <div style="font-size:11px;color:var(--text-muted);margin-top:4px;">
          Se aplicará a todos los productos seleccionados
        </div>
      </div>
      <div class="field">
        <label>Agregar categoría (para todos)</label>
        <div style="display:flex;gap:8px;align-items:center;">
-          <select id="addCategorySelect" style="background:#0f1520;color:#e7eef7;border:1px solid #253245;border-radius:8px;padding:8px 12px;font-size:13px;flex:1;">
+          <select id="addCategorySelect" style="background:var(--panel-2);color:var(--text);border:1px solid var(--border-hi);border-radius:8px;padding:8px 12px;font-size:13px;flex:1;">
            <option value="">-- Seleccionar categoría --</option>
            ${this.getAllCategories().map(cat => `<option value="${this.escapeHtml(cat)}">${this.escapeHtml(cat)}</option>`).join("")}
          </select>
          <button id="addCategory" style="padding:8px 16px;">Agregar</button>
        </div>
-        <div style="font-size:11px;color:#8aa0b5;margin-top:4px;">
+        <div style="font-size:11px;color:var(--text-muted);margin-top:4px;">
          Se agregará esta categoría a todos los productos seleccionados
        </div>
      </div>
--- a/public/components/prompts-crud.js
+++ b/public/components/prompts-crud.js
@@ -1,470 +0,0 @@
-import { api } from "../lib/api.js";
-import { on } from "../lib/bus.js";
-import { modal } from "../lib/modal.js";
-
-const PROMPT_LABELS = {
-  router: "Router (clasificador de dominio)",
-  greeting: "Saludos",
-  orders: "Pedidos",
-  shipping: "Envio/Retiro",
-  payment: "Pago",
-  browse: "Consultas de catalogo",
-};
-
-class PromptsCrud extends HTMLElement {
-  constructor() {
-    super();
-    this.attachShadow({ mode: "open" });
-    this.items = [];
-    this.selected = null;
-    this.loading = false;
-    this.versions = [];
-    this.availableVariables = [];
-    this.availableModels = [];
-    this.currentSettings = {}; // Valores actuales de las variables
-    this.testResult = null;
-    this.testLoading = false;
-
-    this.shadowRoot.innerHTML = `
-      <style>
-        :host { display:block; height:100%; padding:16px; overflow:hidden; }
-        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
-        .container { display:grid; grid-template-columns:280px 1fr; gap:16px; height:100%; }
-        .panel { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
-        .panel-title { font-size:14px; font-weight:700; color:#8aa0b5; text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
-        
-        input, select, textarea { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px 12px; font-size:13px; width:100%; }
-        input:focus, select:focus, textarea:focus { outline:none; border-color:#1f6feb; }
-        textarea { resize:vertical; min-height:200px; font-family:monospace; font-size:12px; line-height:1.5; }
-        button { cursor:pointer; background:#1f6feb; color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
-        button:hover { background:#1a5fd0; }
-        button:disabled { opacity:.5; cursor:not-allowed; }
-        button.secondary { background:#253245; }
-        button.secondary:hover { background:#2d3e52; }
-        button.danger { background:#e74c3c; }
-        button.danger:hover { background:#c0392b; }
-        button.small { padding:4px 8px; font-size:11px; }
-        
-        .list { flex:1; overflow-y:auto; }
-        .item { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
-        .item:hover { border-color:#1f6feb; }
-        .item.active { border-color:#1f6feb; background:#111b2a; }
-        .item-name { font-weight:600; color:#e7eef7; margin-bottom:4px; font-size:14px; }
-        .item-meta { font-size:11px; color:#8aa0b5; }
-        .item-meta .default { color:#2ecc71; }
-        .item-meta .custom { color:#f39c12; }
-        
-        .form { flex:1; overflow-y:auto; display:flex; flex-direction:column; gap:16px; }
-        .form-empty { color:#8aa0b5; text-align:center; padding:40px; }
-        .field { }
-        .field label { display:block; font-size:12px; color:#8aa0b5; margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
-        .field-hint { font-size:11px; color:#8aa0b5; margin-top:4px; }
-        
-        .actions { display:flex; gap:8px; flex-wrap:wrap; }
-        .loading { text-align:center; padding:40px; color:#8aa0b5; }
-        
-        .variables-list { display:flex; flex-wrap:wrap; gap:6px; margin-top:8px; }
-        .var-item { display:inline-flex; align-items:center; gap:4px; background:#0f1520; border:1px solid #253245; border-radius:4px; padding:2px 4px 2px 2px; }
-        .var-btn { background:#253245; border:none; color:#8aa0b5; padding:4px 8px; border-radius:3px; font-size:11px; cursor:pointer; font-family:monospace; }
-        .var-btn:hover { background:#1f6feb; color:#fff; }
-        .var-value { font-size:10px; color:#6c7a89; max-width:120px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
-        
-        .versions-list { max-height:150px; overflow-y:auto; margin-top:8px; }
-        .version-item { display:flex; justify-content:space-between; align-items:center; padding:6px 8px; background:#0f1520; border-radius:4px; margin-bottom:4px; font-size:12px; }
-        .version-item.active { border-left:3px solid #2ecc71; }
-        .version-item .ver { color:#e7eef7; }
-        .version-item .date { color:#8aa0b5; font-size:10px; }
-        
-        .test-section { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-top:16px; }
-        .test-section h4 { margin:0 0 12px; font-size:13px; color:#8aa0b5; }
-        .test-result { background:#0a0e14; border:1px solid #1e2a3a; border-radius:6px; padding:12px; margin-top:12px; font-family:monospace; font-size:11px; white-space:pre-wrap; max-height:200px; overflow-y:auto; }
-        .test-result.error { border-color:#e74c3c; color:#e74c3c; }
-        .test-result.success { border-color:#2ecc71; }
-        .test-meta { font-size:10px; color:#8aa0b5; margin-top:8px; }
-        
-        .row { display:flex; gap:12px; align-items:flex-end; }
-        .row .field { flex:1; }
-      </style>
-
-      <div class="container">
-        <div class="panel">
-          <div class="panel-title">Prompts del Sistema</div>
-          <div class="list" id="list">
-            <div class="loading">Cargando...</div>
-          </div>
-        </div>
-
-        <div class="panel">
-          <div class="panel-title" id="formTitle">Editor de Prompt</div>
-          <div class="form" id="form">
-            <div class="form-empty">Selecciona un prompt para editarlo</div>
-          </div>
-        </div>
-      </div>
-    `;
-  }
-
-  connectedCallback() {
-    this.load();
-    
-    // Refrescar settings cuando se vuelve a esta vista (por si cambiaron en Config)
-    this._unsubRouter = on("router:viewChanged", ({ view }) => {
-      if (view === "prompts") {
-        this.refreshSettings();
-      }
-    });
-  }
-
-  disconnectedCallback() {
-    this._unsubRouter?.();
-  }
-
-  async refreshSettings() {
-    try {
-      const settings = await api.getSettings();
-      this.currentSettings = {
-        store_name: settings.store_name || "",
-        store_hours: this.formatStoreHours(settings),
-        store_address: settings.store_address || "",
-        store_phone: settings.store_phone || "",
-        bot_name: settings.bot_name || "",
-        current_date: new Date().toLocaleDateString("es-AR"),
-        customer_name: "(nombre del cliente)",
-        state: "(estado actual)",
-      };
-      // Re-renderizar el form si hay uno seleccionado
-      if (this.selected) {
-        this.renderForm();
-      }
-    } catch (e) {
-      console.debug("Error refreshing settings:", e);
-    }
-  }
-
-  async load() {
-    this.loading = true;
-    this.renderList();
-
-    try {
-      // Cargar prompts y settings en paralelo
-      const [data, settings] = await Promise.all([
-        api.prompts(),
-        api.getSettings().catch(() => ({})),
-      ]);
-      
-      this.items = data.items || [];
-      this.availableVariables = data.available_variables || [];
-      this.availableModels = data.available_models || [];
-      
-      // Mapear settings a variables
-      this.currentSettings = {
-        store_name: settings.store_name || "",
-        store_hours: this.formatStoreHours(settings),
-        store_address: settings.store_address || "",
-        store_phone: settings.store_phone || "",
-        bot_name: settings.bot_name || "",
-        current_date: new Date().toLocaleDateString("es-AR"),
-        customer_name: "(nombre del cliente)",
-        state: "(estado actual)",
-      };
-      
-      this.loading = false;
-      this.renderList();
-    } catch (e) {
-      console.error("Error loading prompts:", e);
-      this.items = [];
-      this.loading = false;
-      this.renderList();
-    }
-  }
-  
-  formatStoreHours(settings) {
-    if (!settings.pickup_days) return "";
-    
-    // Mapeo de días cortos a nombres legibles
-    const dayNames = {
-      lun: "Lun", mar: "Mar", mie: "Mié", jue: "Jue", 
-      vie: "Vie", sab: "Sáb", dom: "Dom"
-    };
-    
-    const days = settings.pickup_days.split(",").map(d => dayNames[d.trim()] || d).join(", ");
-    const start = (settings.pickup_hours_start || "08:00").slice(0, 5);
-    const end = (settings.pickup_hours_end || "20:00").slice(0, 5);
-    
-    return `${days} de ${start} a ${end}`;
-  }
-
-  renderList() {
-    const list = this.shadowRoot.getElementById("list");
-
-    if (this.loading) {
-      list.innerHTML = `<div class="loading">Cargando...</div>`;
-      return;
-    }
-
-    if (!this.items.length) {
-      list.innerHTML = `<div class="loading">No se encontraron prompts</div>`;
-      return;
-    }
-
-    list.innerHTML = "";
-    for (const item of this.items) {
-      const el = document.createElement("div");
-      el.className = "item" + (this.selected?.prompt_key === item.prompt_key ? " active" : "");
-      
-      const label = PROMPT_LABELS[item.prompt_key] || item.prompt_key;
-      const statusClass = item.is_default ? "default" : "custom";
-      const statusText = item.is_default ? "Default" : `v${item.version}`;
-
-      el.innerHTML = `
-        <div class="item-name">${label}</div>
-        <div class="item-meta">
-          <span class="${statusClass}">${statusText}</span>
-          ${item.model ? ` | ${item.model}` : ""}
-        </div>
-      `;
-
-      el.onclick = () => this.selectPrompt(item);
-      list.appendChild(el);
-    }
-  }
-
-  async selectPrompt(item) {
-    this.selected = item;
-    this.testResult = null;
-    this.renderList();
-
-    // Cargar detalles con versiones
-    try {
-      const details = await api.getPrompt(item.prompt_key);
-      this.selected = { ...item, ...details.current };
-      this.versions = details.versions || [];
-      this.availableVariables = details.available_variables || this.availableVariables;
-      this.availableModels = details.available_models || this.availableModels;
-      this.renderForm();
-    } catch (e) {
-      console.error("Error loading prompt details:", e);
-      this.renderForm();
-    }
-  }
-
-  renderForm() {
-    const form = this.shadowRoot.getElementById("form");
-    const title = this.shadowRoot.getElementById("formTitle");
-
-    if (!this.selected) {
-      title.textContent = "Editor de Prompt";
-      form.innerHTML = `<div class="form-empty">Selecciona un prompt para editarlo</div>`;
-      return;
-    }
-
-    const label = PROMPT_LABELS[this.selected.prompt_key] || this.selected.prompt_key;
-    title.textContent = `Editar: ${label}`;
-
-    const content = this.selected.content || "";
-    const model = this.selected.model || "gpt-4-turbo";
-
-    form.innerHTML = `
-      <div class="row">
-        <div class="field">
-          <label>Modelo LLM</label>
-          <select id="modelSelect">
-            ${this.availableModels.map(m => `<option value="${m}" ${m === model ? "selected" : ""}>${m}</option>`).join("")}
-          </select>
-        </div>
-        <div class="field" style="flex:0">
-          <label>&nbsp;</label>
-          <button id="resetBtn" class="secondary">Reset a Default</button>
-        </div>
-      </div>
-
-      <div class="field" style="flex:1; display:flex; flex-direction:column;">
-        <label>Contenido del Prompt</label>
-        <textarea id="contentInput" style="flex:1; min-height:250px;">${this.escapeHtml(content)}</textarea>
-        <div class="field-hint">
-          Variables disponibles (click para insertar):
-          <div class="variables-list" id="variablesList">
-            ${this.availableVariables.map(v => {
-              const key = typeof v === 'string' ? v : v.key;
-              const desc = typeof v === 'string' ? '' : (v.description || '');
-              const value = this.currentSettings[key] || '';
-              const displayValue = value ? `= ${value}` : '(vacío)';
-              return `<span class="var-item">
-                <button class="var-btn" data-var="${key}" title="${desc}">{{${key}}}</button>
-                <span class="var-value" title="${this.escapeHtml(value)}">${this.escapeHtml(displayValue)}</span>
-              </span>`;
-            }).join("")}
-          </div>
-        </div>
-      </div>
-
-      ${this.versions.length > 0 ? `
-        <div class="field">
-          <label>Historial de Versiones</label>
-          <div class="versions-list" id="versionsList">
-            ${this.versions.map(v => `
-              <div class="version-item ${v.is_active ? "active" : ""}">
-                <span class="ver">v${v.version} ${v.is_active ? "(activa)" : ""}</span>
-                <span class="date">${this.formatDate(v.created_at)}</span>
-                ${!v.is_active ? `<button class="small secondary" data-version="${v.version}">Restaurar</button>` : ""}
-              </div>
-            `).join("")}
-          </div>
-        </div>
-      ` : ""}
-
-      <div class="actions">
-        <button id="saveBtn">Guardar Cambios</button>
-        <button id="testBtn" class="secondary">Probar Prompt</button>
-      </div>
-
-      <div class="test-section" id="testSection" style="display:none;">
-        <h4>Probar Prompt</h4>
-        <div class="field">
-          <label>Mensaje de prueba</label>
-          <input type="text" id="testMessage" placeholder="Ej: Hola, quiero 2kg de asado" />
-        </div>
-        <button id="runTestBtn" style="margin-top:8px;">Ejecutar Prueba</button>
-        <div id="testResultContainer"></div>
-      </div>
-    `;
-
-    // Event listeners
-    this.shadowRoot.getElementById("saveBtn").onclick = () => this.save();
-    this.shadowRoot.getElementById("resetBtn").onclick = () => this.reset();
-    this.shadowRoot.getElementById("testBtn").onclick = () => this.toggleTestSection();
-    this.shadowRoot.getElementById("runTestBtn").onclick = () => this.runTest();
-
-    // Variable buttons
-    this.shadowRoot.querySelectorAll(".var-btn").forEach(btn => {
-      btn.onclick = () => this.insertVariable(btn.dataset.var);
-    });
-
-    // Version restore buttons
-    this.shadowRoot.querySelectorAll(".versions-list button").forEach(btn => {
-      btn.onclick = () => this.rollback(parseInt(btn.dataset.version, 10));
-    });
-  }
-
-  escapeHtml(str) {
-    return (str || "").replace(/&/g, "&amp;").replace(/</g, "&lt;").replace(/>/g, "&gt;").replace(/"/g, "&quot;");
-  }
-
-  formatDate(dateStr) {
-    if (!dateStr) return "";
-    const d = new Date(dateStr);
-    return d.toLocaleDateString("es-AR", { day: "2-digit", month: "2-digit", hour: "2-digit", minute: "2-digit" });
-  }
-
-  insertVariable(varName) {
-    const textarea = this.shadowRoot.getElementById("contentInput");
-    const start = textarea.selectionStart;
-    const end = textarea.selectionEnd;
-    const text = textarea.value;
-    const insertion = `{{${varName}}}`;
-    textarea.value = text.slice(0, start) + insertion + text.slice(end);
-    textarea.selectionStart = textarea.selectionEnd = start + insertion.length;
-    textarea.focus();
-  }
-
-  toggleTestSection() {
-    const section = this.shadowRoot.getElementById("testSection");
-    section.style.display = section.style.display === "none" ? "block" : "none";
-  }
-
-  async save() {
-    const content = this.shadowRoot.getElementById("contentInput").value;
-    const model = this.shadowRoot.getElementById("modelSelect").value;
-
-    if (!content.trim()) {
-      modal.warn("El contenido no puede estar vacío");
-      return;
-    }
-
-    try {
-      await api.savePrompt(this.selected.prompt_key, { content, model });
-      modal.success("Prompt guardado correctamente");
-      await this.load();
-      // Re-seleccionar el prompt actual
-      const updated = this.items.find(i => i.prompt_key === this.selected.prompt_key);
-      if (updated) this.selectPrompt(updated);
-    } catch (e) {
-      console.error("Error saving prompt:", e);
-      modal.error("Error guardando: " + (e.message || e));
-    }
-  }
-
-  async reset() {
-    const confirmed = await modal.confirm("Esto desactivará todas las versiones custom y volverá al prompt por defecto. ¿Continuar?");
-    if (!confirmed) return;
-
-    try {
-      await api.resetPrompt(this.selected.prompt_key);
-      modal.success("Prompt reseteado a default");
-      await this.load();
-      const updated = this.items.find(i => i.prompt_key === this.selected.prompt_key);
-      if (updated) this.selectPrompt(updated);
-    } catch (e) {
-      console.error("Error resetting prompt:", e);
-      modal.error("Error: " + (e.message || e));
-    }
-  }
-
-  async rollback(version) {
-    const confirmed = await modal.confirm(`¿Restaurar versión ${version}? Se creará una nueva versión con ese contenido.`);
-    if (!confirmed) return;
-
-    try {
-      await api.rollbackPrompt(this.selected.prompt_key, version);
-      modal.success("Versión restaurada");
-      await this.load();
-      const updated = this.items.find(i => i.prompt_key === this.selected.prompt_key);
-      if (updated) this.selectPrompt(updated);
-    } catch (e) {
-      console.error("Error rolling back:", e);
-      modal.error("Error: " + (e.message || e));
-    }
-  }
-
-  async runTest() {
-    const testMessage = this.shadowRoot.getElementById("testMessage").value;
-    if (!testMessage.trim()) {
-      modal.warn("Ingresa un mensaje de prueba");
-      return;
-    }
-
-    const content = this.shadowRoot.getElementById("contentInput").value;
-    const container = this.shadowRoot.getElementById("testResultContainer");
-    container.innerHTML = `<div class="test-result">Ejecutando prueba...</div>`;
-
-    try {
-      const result = await api.testPrompt(this.selected.prompt_key, {
-        content,
-        test_message: testMessage,
-        store_config: { store_name: "Carniceria Demo", bot_name: "Piaf" },
-      });
-
-      if (result.ok) {
-        let parsed = result.response;
-        try {
-          parsed = JSON.stringify(JSON.parse(result.response), null, 2);
-        } catch (e) { /* no es JSON */ }
-
-        container.innerHTML = `
-          <div class="test-result success">${this.escapeHtml(parsed)}</div>
-          <div class="test-meta">
-            Modelo: ${result.model} | Latencia: ${result.latency_ms}ms | 
-            Tokens: ${result.usage?.total_tokens || "?"}
-          </div>
-        `;
-      } else {
-        container.innerHTML = `<div class="test-result error">Error: ${result.error || "Unknown"}</div>`;
-      }
-    } catch (e) {
-      console.error("Error testing prompt:", e);
-      container.innerHTML = `<div class="test-result error">Error: ${e.message || e}</div>`;
-    }
-  }
-}
-
-customElements.define("prompts-crud", PromptsCrud);
--- a/public/components/quantities-crud.js
+++ b/public/components/quantities-crud.js
@@ -28,47 +28,47 @@ class QuantitiesCrud extends HTMLElement {
        :host { display:block; height:100%; padding:16px; overflow:hidden; }
        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
        .container { display:grid; grid-template-columns:1fr 1fr; gap:16px; height:100%; }
-        .panel { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
-        .panel-title { font-size:14px; font-weight:700; color:#8aa0b5; text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
+        .panel { background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
+        .panel-title { font-size:14px; font-weight:700; color:var(--text-muted); text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
        
        .toolbar { display:flex; gap:8px; margin-bottom:12px; }
-        input, select { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px 12px; font-size:13px; width:100%; }
-        input:focus, select:focus { outline:none; border-color:#1f6feb; }
-        button { cursor:pointer; background:#1f6feb; color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
-        button:hover { background:#1a5fd0; }
+        input, select { background:var(--panel-2); color:var(--text); border:1px solid var(--border-hi); border-radius:8px; padding:8px 12px; font-size:13px; width:100%; }
+        input:focus, select:focus { outline:none; border-color:var(--accent); }
+        button { cursor:pointer; background:var(--accent); color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
+        button:hover { background:var(--accent-hover); }
        button:disabled { opacity:.5; cursor:not-allowed; }
-        button.secondary { background:#253245; }
-        button.secondary:hover { background:#2d3e52; }
+        button.secondary { background:var(--border-hi); }
+        button.secondary:hover { background:var(--border-hi); }
        
        .list { flex:1; overflow-y:auto; }
-        .item { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; display:flex; justify-content:space-between; align-items:center; }
-        .item:hover { border-color:#1f6feb; }
-        .item.active { border-color:#1f6feb; background:#111b2a; }
-        .item-name { font-weight:500; color:#e7eef7; }
-        .item-price { font-size:12px; color:#8aa0b5; }
-        .badge { display:inline-flex; align-items:center; justify-content:center; min-width:20px; height:20px; padding:0 6px; border-radius:999px; font-size:11px; font-weight:600; background:#1f6feb; color:#fff; }
-        .badge.empty { background:#253245; color:#8aa0b5; }
+        .item { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; display:flex; justify-content:space-between; align-items:center; }
+        .item:hover { border-color:var(--accent); }
+        .item.active { border-color:var(--accent); background:var(--accent-soft); }
+        .item-name { font-weight:500; color:var(--text); }
+        .item-price { font-size:12px; color:var(--text-muted); }
+        .badge { display:inline-flex; align-items:center; justify-content:center; min-width:20px; height:20px; padding:0 6px; border-radius:999px; font-size:11px; font-weight:600; background:var(--accent); color:#fff; }
+        .badge.empty { background:var(--border-hi); color:var(--text-muted); }
        
        .form { flex:1; overflow-y:auto; }
-        .form-empty { color:#8aa0b5; text-align:center; padding:40px; }
+        .form-empty { color:var(--text-muted); text-align:center; padding:40px; }
        .product-header { margin-bottom:16px; }
-        .product-name { font-size:18px; font-weight:600; color:#e7eef7; margin-bottom:4px; }
-        .product-price { font-size:14px; color:#8aa0b5; }
+        .product-name { font-size:18px; font-weight:600; color:var(--text); margin-bottom:4px; }
+        .product-price { font-size:14px; color:var(--text-muted); }
        
        .qty-grid { width:100%; border-collapse:collapse; }
-        .qty-grid th { text-align:left; font-size:12px; color:#8aa0b5; padding:10px 8px; border-bottom:1px solid #253245; }
-        .qty-grid td { padding:8px; border-bottom:1px solid #1e2a3a; }
-        .qty-grid .event-label { font-size:13px; color:#e7eef7; font-weight:500; }
+        .qty-grid th { text-align:left; font-size:12px; color:var(--text-muted); padding:10px 8px; border-bottom:1px solid var(--border-hi); }
+        .qty-grid td { padding:8px; border-bottom:1px solid var(--border); }
+        .qty-grid .event-label { font-size:13px; color:var(--text); font-weight:500; }
        .qty-grid input { width:70px; padding:6px 8px; font-size:12px; text-align:center; }
        .qty-grid select { width:70px; padding:6px 4px; font-size:11px; }
        
        .cell-group { display:flex; gap:4px; align-items:center; }
        
        .actions { display:flex; gap:8px; margin-top:16px; }
-        .loading { text-align:center; padding:40px; color:#8aa0b5; }
+        .loading { text-align:center; padding:40px; color:var(--text-muted); }
        
-        .status { font-size:12px; color:#2ecc71; margin-left:auto; }
-        .status.error { color:#e74c3c; }
+        .status { font-size:12px; color:var(--ok); margin-left:auto; }
+        .status.error { color:var(--err); }
      </style>

      <div class="container">
--- a/public/components/recommendations-crud.js
+++ b/public/components/recommendations-crud.js
@@ -40,45 +40,45 @@ class RecommendationsCrud extends HTMLElement {
        :host { display:block; height:100%; padding:16px; overflow:hidden; }
        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
        .container { display:grid; grid-template-columns:1fr 1fr; gap:16px; height:100%; }
-        .panel { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
-        .panel-title { font-size:14px; font-weight:700; color:#8aa0b5; text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
+        .panel { background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
+        .panel-title { font-size:14px; font-weight:700; color:var(--text-muted); text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
        
        .toolbar { display:flex; gap:8px; margin-bottom:12px; }
-        input, select, textarea { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px 12px; font-size:13px; width:100%; }
-        input:focus, select:focus, textarea:focus { outline:none; border-color:#1f6feb; }
+        input, select, textarea { background:var(--panel-2); color:var(--text); border:1px solid var(--border-hi); border-radius:8px; padding:8px 12px; font-size:13px; width:100%; }
+        input:focus, select:focus, textarea:focus { outline:none; border-color:var(--accent); }
        textarea { min-height:60px; resize:vertical; font-size:13px; }
-        button { cursor:pointer; background:#1f6feb; color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
-        button:hover { background:#1a5fd0; }
+        button { cursor:pointer; background:var(--accent); color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
+        button:hover { background:var(--accent-hover); }
        button:disabled { opacity:.5; cursor:not-allowed; }
-        button.secondary { background:#253245; }
-        button.secondary:hover { background:#2d3e52; }
-        button.danger { background:#e74c3c; }
-        button.danger:hover { background:#c0392b; }
+        button.secondary { background:var(--border-hi); }
+        button.secondary:hover { background:var(--border-hi); }
+        button.danger { background:var(--err); }
+        button.danger:hover { background:var(--err); }
        button.small { padding:4px 8px; font-size:11px; }
        
        .list { flex:1; overflow-y:auto; }
-        .item { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
-        .item:hover { border-color:#1f6feb; }
-        .item.active { border-color:#1f6feb; background:#111b2a; }
-        .item-key { font-weight:600; color:#e7eef7; margin-bottom:4px; display:flex; align-items:center; gap:8px; }
-        .item-trigger { font-size:12px; color:#8aa0b5; margin-bottom:4px; }
-        .item-queries { font-size:11px; color:#2ecc71; }
+        .item { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
+        .item:hover { border-color:var(--accent); }
+        .item.active { border-color:var(--accent); background:var(--accent-soft); }
+        .item-key { font-weight:600; color:var(--text); margin-bottom:4px; display:flex; align-items:center; gap:8px; }
+        .item-trigger { font-size:12px; color:var(--text-muted); margin-bottom:4px; }
+        .item-queries { font-size:11px; color:var(--ok); }
        .badge { display:inline-block; padding:2px 8px; border-radius:999px; font-size:10px; }
-        .badge.active { background:#0f2a1a; color:#2ecc71; }
-        .badge.inactive { background:#241214; color:#e74c3c; }
-        .badge.priority { background:#253245; color:#8aa0b5; }
-        .badge.type { background:#1a2a4a; color:#5dade2; }
+        .badge.active { background:var(--ok-soft); color:var(--ok); }
+        .badge.inactive { background:var(--err-soft); color:var(--err); }
+        .badge.priority { background:var(--border-hi); color:var(--text-muted); }
+        .badge.type { background:var(--accent-soft); color:var(--accent-hover); }
        
        .form { flex:1; overflow-y:auto; }
-        .form-empty { color:#8aa0b5; text-align:center; padding:40px; }
+        .form-empty { color:var(--text-muted); text-align:center; padding:40px; }
        .field { margin-bottom:16px; }
-        .field label { display:block; font-size:12px; color:#8aa0b5; margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
-        .field-hint { font-size:11px; color:#8aa0b5; margin-top:4px; }
+        .field label { display:block; font-size:12px; color:var(--text-muted); margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
+        .field-hint { font-size:11px; color:var(--text-muted); margin-top:4px; }
        .field-row { display:flex; gap:12px; }
        .field-row .field { flex:1; }
        
        .actions { display:flex; gap:8px; margin-top:16px; }
-        .loading { text-align:center; padding:40px; color:#8aa0b5; }
+        .loading { text-align:center; padding:40px; color:var(--text-muted); }
        
        .toggle { display:flex; align-items:center; gap:8px; cursor:pointer; }
        .toggle input { width:auto; }
@@ -88,42 +88,42 @@ class RecommendationsCrud extends HTMLElement {
        .product-search { margin-bottom:8px; }
        .product-dropdown { 
          position:absolute; top:100%; left:0; right:0; z-index:100;
-          background:#0f1520; border:1px solid #253245; border-radius:8px;
+          background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px;
          max-height:200px; overflow-y:auto; display:none;
        }
        .product-dropdown.open { display:block; }
        .product-option { 
-          padding:8px 12px; cursor:pointer; font-size:13px; color:#e7eef7;
+          padding:8px 12px; cursor:pointer; font-size:13px; color:var(--text);
          display:flex; justify-content:space-between; align-items:center;
        }
-        .product-option:hover { background:#1a2535; }
-        .product-option.selected { background:#1a3a5c; }
-        .product-option .price { font-size:11px; color:#8aa0b5; }
+        .product-option:hover { background:var(--panel-2); }
+        .product-option.selected { background:var(--accent-soft); }
+        .product-option .price { font-size:11px; color:var(--text-muted); }
        
        .selected-products { display:flex; flex-wrap:wrap; gap:6px; margin-top:8px; min-height:30px; }
        .product-chip {
          display:inline-flex; align-items:center; gap:4px;
-          background:#253245; color:#e7eef7; padding:4px 8px 4px 12px;
+          background:var(--border-hi); color:var(--text); padding:4px 8px 4px 12px;
          border-radius:999px; font-size:12px;
        }
        .product-chip .remove {
          cursor:pointer; width:16px; height:16px; border-radius:50%;
-          background:#e74c3c; color:#fff; font-size:10px;
+          background:var(--err); color:#fff; font-size:10px;
          display:flex; align-items:center; justify-content:center;
        }
-        .product-chip .remove:hover { background:#c0392b; }
+        .product-chip .remove:hover { background:var(--err); }
        
-        .empty-hint { color:#8aa0b5; font-size:12px; font-style:italic; }
+        .empty-hint { color:var(--text-muted); font-size:12px; font-style:italic; }
        
        /* Items table styles */
        .items-table { width:100%; border-collapse:collapse; margin-top:8px; }
-        .items-table th { text-align:left; font-size:11px; color:#8aa0b5; padding:8px 4px; border-bottom:1px solid #253245; }
-        .items-table td { padding:6px 4px; border-bottom:1px solid #1e2a3a; vertical-align:middle; }
+        .items-table th { text-align:left; font-size:11px; color:var(--text-muted); padding:8px 4px; border-bottom:1px solid var(--border-hi); }
+        .items-table td { padding:6px 4px; border-bottom:1px solid var(--border); vertical-align:middle; }
        .items-table input { padding:6px 8px; font-size:12px; }
        .items-table input[type="number"] { width:70px; }
        .items-table select { padding:6px 8px; font-size:12px; width:80px; }
-        .items-table .product-name { font-size:13px; color:#e7eef7; }
-        .items-table .btn-remove { background:#e74c3c; padding:4px 8px; font-size:11px; }
+        .items-table .product-name { font-size:13px; color:var(--text); }
+        .items-table .btn-remove { background:var(--err); padding:4px 8px; font-size:11px; }
        
        .add-item-row { display:flex; gap:8px; margin-top:12px; align-items:flex-end; }
        .add-item-row .field { margin-bottom:0; }
@@ -131,12 +131,12 @@ class RecommendationsCrud extends HTMLElement {
        /* Rule type selector */
        .rule-type-selector { display:flex; gap:8px; margin-bottom:16px; }
        .rule-type-btn {
-          flex:1; padding:12px; border:2px solid #253245; border-radius:8px;
-          background:#0f1520; color:#8aa0b5; cursor:pointer; text-align:center;
+          flex:1; padding:12px; border:2px solid var(--border-hi); border-radius:8px;
+          background:var(--panel-2); color:var(--text-muted); cursor:pointer; text-align:center;
          transition:all .15s;
        }
-        .rule-type-btn:hover { border-color:#1f6feb; }
-        .rule-type-btn.active { border-color:#1f6feb; background:#111b2a; color:#e7eef7; }
+        .rule-type-btn:hover { border-color:var(--accent); }
+        .rule-type-btn.active { border-color:var(--accent); background:var(--accent-soft); color:var(--text); }
        .rule-type-btn .type-title { font-weight:600; margin-bottom:4px; }
        .rule-type-btn .type-desc { font-size:11px; }
      </style>
--- a/public/components/run-timeline.js
+++ b/public/components/run-timeline.js
@@ -7,32 +7,74 @@ class RunTimeline extends HTMLElement {
    this.attachShadow({ mode: "open" });
    this.chatId = null;
    this.items = [];
+    // Track if user scrolled away from the bottom — pause auto-scroll to not chase them
+    this._userScrolledUp = false;
+    this._scrollRaf = null;

    this.shadowRoot.innerHTML = `
      <style>
-        :host { display:block; padding:12px; height:100%; overflow:hidden; }
-        .box { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:10px; height:100%; display:flex; flex-direction:column; min-height:0; box-sizing:border-box; }
-        .row { display:flex; gap:8px; align-items:center; }
-        .muted { color:#8aa0b5; font-size:12px; }
-        .title { font-weight:800; }
-        .chatlog { display:flex; flex-direction:column; gap:0; overflow-y:auto; padding-right:6px; margin-top:8px; flex:1; min-height:0; }
-        /* WhatsApp-ish dark theme bubbles */
-        .bubble { max-width:90%; margin-bottom:12px; padding:8px 10px; border-radius:14px; border:1px solid #253245; font-size:13px; line-height:1.35; white-space:pre-wrap; word-break:break-word; box-shadow: 0 1px 0 rgba(0,0,0,.35); box-sizing:border-box; }
-        .bubble.user { align-self:flex-end; background:#0f2a1a; border-color:#1f6f43; color:#e7eef7; }
-        .bubble.bot { align-self:flex-start; background:#111b2a; border-color:#2a3a55; color:#e7eef7; }
-        .bubble.err { align-self:flex-start; background:#241214; border-color:#e74c3c; color:#ffe9ea; cursor:pointer; }
-        .bubble.active { outline:2px solid #1f6feb; box-shadow: 0 0 0 2px rgba(31,111,235,.25); }
-        .name { display:block; font-size:12px; font-weight:800; margin-bottom:4px; opacity:.95; }
-        .bubble.user .name { color:#cdebd8; text-align:right; }
-        .bubble.bot .name { color:#c7d8ee; }
-        .bubble.err .name { color:#ffd0d4; }
-        .bubble .meta { display:block; margin-top:6px; font-size:11px; color:#8aa0b5; }
-        .bubble.user .meta { color:#b9d9c6; opacity:.85; }
-        .bubble.bot .meta { color:#a9bed6; opacity:.85; }
-        .bubble.err .meta { color:#ffd0d4; opacity:.85; }
-        .toolbar { display:flex; gap:8px; margin-top:8px; align-items:center; }
-        button { cursor:pointer; background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px; font-size:13px; }
-        pre { white-space:pre-wrap; word-break:break-word; background:#0f1520; border:1px solid #253245; border-radius:10px; padding:10px; margin:0; font-size:12px; color:#d7e2ef; }
+        :host { display:block; padding: var(--space-4); height:100%; overflow:hidden; font-family: var(--font-sans); }
+        .box {
+          background: var(--panel);
+          border: 1px solid var(--border);
+          border-radius: var(--r-lg);
+          padding: var(--space-5);
+          height:100%; display:flex; flex-direction:column; min-height:0; box-sizing:border-box;
+          box-shadow: var(--shadow-sm);
+        }
+        .row { display:flex; gap: var(--space-2); align-items:center; }
+        .muted { color: var(--text-muted); font-size: var(--fs-sm); }
+        .title { font-weight: var(--fw-semibold); font-size: var(--fs-md); color: var(--text); }
+        .chatlog { display:flex; flex-direction:column; gap:0; overflow-y:auto; padding-right:8px; margin-top: var(--space-3); flex:1; min-height:0; }
+
+        /* WhatsApp-ish light pastel bubbles */
+        .bubble {
+          max-width: 88%; min-width:0;
+          margin-bottom: var(--space-3);
+          padding: 10px 14px;
+          border-radius: var(--r-xl);
+          border: 1px solid;
+          font-size: var(--fs-base); line-height: var(--lh-base);
+          white-space:pre-wrap; word-break:break-word; overflow-wrap:anywhere;
+          box-shadow: var(--shadow-bubble);
+          box-sizing:border-box;
+        }
+        .bubble.user { align-self:flex-end; background: var(--user-bubble); border-color: var(--user-border); color: var(--user-text); }
+        .bubble.bot  { align-self:flex-start; background: var(--bot-bubble);  border-color: var(--bot-border);  color: var(--bot-text); }
+        .bubble.err  { align-self:flex-start; background: var(--err-bubble);  border-color: var(--err-border);  color: var(--err-text); cursor:pointer; }
+        .bubble.active { outline: 2px solid var(--accent); outline-offset: 1px; }
+
+        .name { display:block; font-size: var(--fs-xs); font-weight: var(--fw-semibold); margin-bottom: 4px; letter-spacing: 0.02em; }
+        .bubble.user .name { color: var(--user-name); text-align:right; }
+        .bubble.bot  .name { color: var(--bot-name); }
+        .bubble.err  .name { color: var(--err-name); }
+        .bubble .meta { display:block; margin-top: 6px; font-size: var(--fs-xs); color: var(--text-muted); }
+        .bubble.user .meta { color: var(--user-meta); }
+        .bubble.bot  .meta { color: var(--bot-meta); }
+        .bubble.err  .meta { color: var(--err-meta); }
+
+        .toolbar { display:flex; gap: var(--space-2); margin-top: var(--space-3); align-items:center; }
+        button {
+          cursor:pointer;
+          background: var(--panel); color: var(--text);
+          border: 1px solid var(--border-hi);
+          border-radius: var(--r-md);
+          padding: 8px 14px;
+          font: var(--fw-medium) var(--fs-sm)/1 var(--font-sans);
+          transition: border-color .15s, background .15s;
+        }
+        button:hover { border-color: var(--accent); background: var(--accent-soft); color: var(--accent-hover); }
+        button:focus-visible { outline:none; box-shadow: var(--focus-ring); }
+        pre {
+          white-space:pre-wrap; word-break:break-word; overflow-wrap:anywhere; overflow-x:auto; max-width:100%;
+          background: var(--panel-2);
+          border: 1px solid var(--border);
+          border-radius: var(--r-lg);
+          padding: 10px 12px;
+          margin:0;
+          font: 400 12px/1.5 var(--font-mono);
+          color: var(--text-dim);
+        }
      </style>

      <div class="box">
@@ -197,14 +239,14 @@ class RunTimeline extends HTMLElement {
      addedOptimistic = true;
    }

-    // auto-scroll al final cuando hay mensajes nuevos
-    // Solo si el usuario estaba cerca del final (dentro de 150px) o si había optimistas
-    const wasNearBottom = this._lastScrollPosition === undefined || 
-      (log.scrollHeight - this._lastScrollPosition - log.clientHeight) < 150;
-    if (addedOptimistic || wasNearBottom) {
+    // Auto-scroll al final cuando hay mensajes nuevos.
+    // Si el usuario scrolleó arriba (>150px del fondo), respetamos su posición
+    // a menos que él mismo haya disparado un optimistic bubble.
+    if (addedOptimistic || !this._userScrolledUp) {
      log.scrollTop = log.scrollHeight;
+      // Una vez forzado al final, considerarlo "abajo" hasta que vuelva a scrollear arriba.
+      this._userScrolledUp = false;
    }
-    this._lastScrollPosition = log.scrollTop;

    requestAnimationFrame(() => this.emitLayout());
    this.bindScroll(log);
@@ -215,8 +257,14 @@ class RunTimeline extends HTMLElement {
    if (this._scrollBound) return;
    this._scrollBound = true;
    log.addEventListener("scroll", () => {
-      this._lastScrollPosition = log.scrollTop;
-      emit("ui:chatScroll", { chat_id: this.chatId, scrollTop: log.scrollTop });
+      // Throttle con rAF: el handler real corre 1x por frame.
+      if (this._scrollRaf) return;
+      this._scrollRaf = requestAnimationFrame(() => {
+        this._scrollRaf = null;
+        const distFromBottom = log.scrollHeight - log.scrollTop - log.clientHeight;
+        this._userScrolledUp = distFromBottom > 150;
+        emit("ui:chatScroll", { chat_id: this.chatId, scrollTop: log.scrollTop, userScrolledUp: this._userScrolledUp });
+      });
    });
  }

@@ -294,11 +342,10 @@ class RunTimeline extends HTMLElement {

    log.appendChild(bubble);

-    // Solo hacer scroll si el usuario ya estaba cerca del final (dentro de 100px)
-    const wasNearBottom = (log.scrollHeight - log.scrollTop - log.clientHeight) < 100;
-    if (wasNearBottom) {
+    // El usuario acaba de mandar un mensaje: forzamos al final y reseteamos
+    // el flag "scrolled-up" así los próximos mensajes del bot también auto-scrollean.
    log.scrollTop = log.scrollHeight;
-    }
+    this._userScrolledUp = false;

    // Emit layout update
    requestAnimationFrame(() => this.emitLayout());
--- a/public/components/settings-crud.js
+++ b/public/components/settings-crud.js
@@ -1,15 +1,22 @@
 import { api } from "../lib/api.js";

 const DAYS = [
-  { id: "lun", label: "Lunes", short: "Lun" },
-  { id: "mar", label: "Martes", short: "Mar" },
-  { id: "mie", label: "Miércoles", short: "Mié" },
-  { id: "jue", label: "Jueves", short: "Jue" },
-  { id: "vie", label: "Viernes", short: "Vie" },
-  { id: "sab", label: "Sábado", short: "Sáb" },
-  { id: "dom", label: "Domingo", short: "Dom" },
+  { id: "lun", label: "Lunes", short: "L" },
+  { id: "mar", label: "Martes", short: "M" },
+  { id: "mie", label: "Miércoles", short: "X" },
+  { id: "jue", label: "Jueves", short: "J" },
+  { id: "vie", label: "Viernes", short: "V" },
+  { id: "sab", label: "Sábado", short: "S" },
+  { id: "dom", label: "Domingo", short: "D" },
 ];

+function makeZoneId(name) {
+  return String(name || "").toLowerCase()
+    .normalize("NFD").replace(/[̀-ͯ]/g, "")
+    .replace(/[^a-z0-9]+/g, "-").replace(/^-+|-+$/g, "")
+    .slice(0, 40) || `zona-${Date.now().toString(36)}`;
+}
+
 class SettingsCrud extends HTMLElement {
  constructor() {
    super();
@@ -17,53 +24,79 @@ class SettingsCrud extends HTMLElement {
    this.settings = null;
    this.loading = false;
    this.saving = false;
+    this.zones = [];
+    this.selectedZoneId = null;
+    this._mapEditor = null;

    this.shadowRoot.innerHTML = `
      <style>
-        :host { display:block; height:100%; padding:16px; overflow:auto; }
-        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
-        .container { max-width:800px; margin:0 auto; }
-        .panel { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:20px; margin-bottom:16px; }
-        .panel-title { font-size:16px; font-weight:700; color:#e7eef7; margin-bottom:16px; display:flex; align-items:center; gap:8px; }
-        .panel-title svg { width:20px; height:20px; fill:#1f6feb; }
+        :host { display:block; height:100%; padding:16px 24px 24px; overflow:auto; }
+        * { box-sizing:border-box; font-family:var(--font-sans, system-ui); }
+        .container { max-width:1600px; margin:0 auto; }
+        .settings-grid {
+          display:grid;
+          grid-template-columns:minmax(320px, 360px) minmax(0, 1fr);
+          gap:16px;
+          align-items:start;
+        }
+        @media (max-width: 960px) {
+          .settings-grid { grid-template-columns:1fr; }
+        }
+        .col { display:flex; flex-direction:column; gap:16px; }
+        .panel { background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:20px; }
+        .panel-zones { padding:16px 16px 20px; display:flex; flex-direction:column; min-height:560px; }
+        .toolbar {
+          display:flex; align-items:center; justify-content:space-between;
+          gap:16px; padding:12px 4px 16px;
+          position:sticky; top:0; z-index:5; background:var(--bg, #f7fafc);
+          border-bottom:1px solid var(--border);
+          margin-bottom:16px;
+        }
+        .toolbar-title { margin:0; font-size:18px; font-weight:600; color:var(--text); }
+        .toolbar-actions { display:flex; gap:8px; }
+        .toolbar-actions button { padding:8px 16px; font-size:13px; }
+        .zones-map-wrap { display:flex; min-height:520px; min-width:0; }
+        .zones-map-wrap zone-map-editor { flex:1; height:auto; min-height:520px; }
+        .panel-title { font-size:16px; font-weight:700; color:var(--text); margin-bottom:16px; display:flex; align-items:center; gap:8px; }
+        .panel-title svg { width:20px; height:20px; fill:var(--accent); }
        
        .form-row { display:grid; grid-template-columns:1fr 1fr; gap:16px; margin-bottom:16px; }
        .form-row.full { grid-template-columns:1fr; }
        
        .field { }
-        .field label { display:block; font-size:12px; color:#8aa0b5; margin-bottom:6px; text-transform:uppercase; letter-spacing:.4px; }
-        .field-hint { font-size:11px; color:#6c7a89; margin-top:4px; }
+        .field label { display:block; font-size:12px; color:var(--text-muted); margin-bottom:6px; text-transform:uppercase; letter-spacing:.4px; }
+        .field-hint { font-size:11px; color:var(--text-muted); margin-top:4px; }
        
        input, select, textarea { 
-          background:#0f1520; color:#e7eef7; border:1px solid #253245; 
+          background:var(--panel-2); color:var(--text); border:1px solid var(--border-hi); 
          border-radius:8px; padding:10px 14px; font-size:14px; width:100%;
        }
-        input:focus, select:focus, textarea:focus { outline:none; border-color:#1f6feb; }
+        input:focus, select:focus, textarea:focus { outline:none; border-color:var(--accent); }
        input:disabled { opacity:.6; cursor:not-allowed; }
        
        button { 
-          cursor:pointer; background:#1f6feb; color:#fff; border:none; 
+          cursor:pointer; background:var(--accent); color:#fff; border:none; 
          border-radius:8px; padding:10px 20px; font-size:14px; font-weight:600;
        }
-        button:hover { background:#1a5fd0; }
+        button:hover { background:var(--accent-hover); }
        button:disabled { opacity:.5; cursor:not-allowed; }
-        button.secondary { background:#253245; }
-        button.secondary:hover { background:#2d3e52; }
+        button.secondary { background:var(--border-hi); }
+        button.secondary:hover { background:var(--border-hi); }
        
        .toggle-row { display:flex; align-items:center; gap:12px; margin-bottom:16px; }
        .toggle { 
          position:relative; width:48px; height:26px; 
-          background:#253245; border-radius:13px; cursor:pointer;
+          background:var(--border-hi); border-radius:13px; cursor:pointer;
          transition:background .2s; flex-shrink:0;
        }
-        .toggle.active { background:#1f6feb; }
+        .toggle.active { background:var(--accent); }
        .toggle::after {
          content:''; position:absolute; top:3px; left:3px;
          width:20px; height:20px; background:#fff; border-radius:50%;
          transition:transform .2s;
        }
        .toggle.active::after { transform:translateX(22px); }
-        .toggle-label { font-size:14px; color:#e7eef7; }
+        .toggle-label { font-size:14px; color:var(--text); }
        
        /* Schedule grid */
        .schedule-grid { display:flex; flex-direction:column; gap:8px; }
@@ -73,17 +106,17 @@ class SettingsCrud extends HTMLElement {
          gap:12px; 
          align-items:center;
          padding:8px 12px;
-          background:#0f1520;
+          background:var(--panel-2);
          border-radius:8px;
-          border:1px solid #1e2a3a;
+          border:1px solid var(--border);
        }
        .schedule-row.disabled { opacity:0.4; }
-        .day-label { font-size:13px; color:#e7eef7; font-weight:500; }
+        .day-label { font-size:13px; color:var(--text); font-weight:500; }
        .day-toggle { 
-          width:32px; height:18px; background:#253245; border-radius:9px; 
+          width:32px; height:18px; background:var(--border-hi); border-radius:9px; 
          cursor:pointer; position:relative; transition:background .2s;
        }
-        .day-toggle.active { background:#2ecc71; }
+        .day-toggle.active { background:var(--ok); }
        .day-toggle::after {
          content:''; position:absolute; top:2px; left:2px;
          width:14px; height:14px; background:#fff; border-radius:50%;
@@ -95,24 +128,61 @@ class SettingsCrud extends HTMLElement {
          width:70px; text-align:center; font-family:monospace; 
          font-size:13px; padding:6px 8px; letter-spacing:1px;
        }
-        .hours-inputs span { color:#6c7a89; font-size:12px; }
+        .hours-inputs span { color:var(--text-muted); font-size:12px; }
        .hours-inputs.disabled input { opacity:0.4; pointer-events:none; }
        
        .actions { display:flex; gap:12px; margin-top:24px; }
-        .loading { text-align:center; padding:60px; color:#8aa0b5; }
+        .loading { text-align:center; padding:60px; color:var(--text-muted); }
        
        .success-msg { 
-          background:#2ecc7130; border:1px solid #2ecc71; 
-          color:#2ecc71; padding:12px 16px; border-radius:8px; 
+          background:var(--ok)30; border:1px solid var(--ok); 
+          color:var(--ok); padding:12px 16px; border-radius:8px; 
          margin-bottom:16px; font-size:14px;
        }
        .error-msg { 
-          background:#e74c3c30; border:1px solid #e74c3c; 
-          color:#e74c3c; padding:12px 16px; border-radius:8px; 
+          background:var(--err)30; border:1px solid var(--err); 
+          color:var(--err); padding:12px 16px; border-radius:8px; 
          margin-bottom:16px; font-size:14px;
        }
        
-        .min-order-field { margin-top:16px; padding-top:16px; border-top:1px solid #1e2a3a; }
+        .min-order-field { margin-top:16px; padding-top:16px; border-top:1px solid var(--border); }
+        
+        /* Zonas de entrega — editor con mapa */
+        .zones-layout { display:grid; grid-template-columns:300px minmax(0,1fr); gap:16px; height:calc(100vh - 220px); min-height:520px; }
+        @media (max-width: 1100px) { .zones-layout { grid-template-columns:1fr; height:auto; } }
+        .zones-side { display:flex; flex-direction:column; gap:8px; min-width:0; min-height:0; }
+        .zones-side-header { display:flex; align-items:center; justify-content:space-between; }
+        .zones-side-header h4 { margin:0; font-size:13px; color:var(--text); }
+        .zones-side-header button { padding:6px 10px; font-size:12px; }
+        .zones-list { display:flex; flex-direction:column; gap:6px; flex:1; min-height:120px; max-height:50%; overflow-y:auto; padding-right:4px; }
+        .zone-row {
+          display:flex; align-items:center; gap:10px;
+          padding:10px 12px; border-radius:var(--r-md, 10px);
+          background:var(--panel-2); border:1px solid var(--border);
+          cursor:pointer; transition:border-color .15s, background .15s;
+        }
+        .zone-row:hover { border-color:var(--border-hi); }
+        .zone-row.active { border-color:var(--accent); background:var(--accent-soft); }
+        .zone-row.disabled { opacity:.55; }
+        .zone-swatch { width:14px; height:14px; border-radius:4px; flex-shrink:0; }
+        .zone-row-main { flex:1; min-width:0; display:flex; flex-direction:column; gap:2px; }
+        .zone-row-name { font-size:13px; font-weight:500; color:var(--text); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
+        .zone-row-meta { font-size:11px; color:var(--text-muted); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
+        .zones-empty { padding:24px; text-align:center; color:var(--text-muted); font-size:13px; }
+        .zone-form { padding:14px; background:var(--panel-2); border:1px solid var(--border); border-radius:var(--r-md, 10px); display:flex; flex-direction:column; gap:12px; }
+        .zone-form .row { display:grid; grid-template-columns:1fr 1fr; gap:12px; }
+        .zone-form .row.three { grid-template-columns:2fr 1fr 1fr; }
+        .zone-form label { font-size:11px; color:var(--text-muted); text-transform:uppercase; letter-spacing:.4px; }
+        .zone-form input { padding:8px 10px; font-size:13px; }
+        .zone-days-pick { display:flex; gap:4px; flex-wrap:wrap; }
+        .zone-day-pick { padding:4px 8px; border-radius:6px; font-size:11px; font-weight:600; cursor:pointer;
+          background:var(--border); color:var(--text-muted); border:1px solid transparent; }
+        .zone-day-pick.active { background:var(--accent); color:var(--text-on-acc, #fff); }
+        .zone-row-actions { display:flex; gap:8px; justify-content:flex-end; }
+        .zone-row-actions button { padding:6px 10px; font-size:12px; }
+        .zone-row-actions .danger { background:var(--err); }
+        .zones-summary { margin-top:8px; padding:10px 12px; background:var(--panel-2); border-radius:var(--r-md, 10px); font-size:12px; color:var(--text-muted); }
+        .zones-summary strong { color:var(--text); }
      </style>

      <div class="container">
@@ -134,10 +204,12 @@ class SettingsCrud extends HTMLElement {

    try {
      this.settings = await api.getSettings();
-      // Asegurar que schedule existe
      if (!this.settings.schedule) {
        this.settings.schedule = { delivery: {}, pickup: {} };
      }
+      const dz = this.settings.delivery_zones || {};
+      this.zones = Array.isArray(dz.zones) ? dz.zones.map((z) => ({ ...z })) : [];
+      this.selectedZoneId = this.zones[0]?.id || null;
      this.loading = false;
      this.render();
    } catch (e) {
@@ -201,6 +273,117 @@ class SettingsCrud extends HTMLElement {
    }).join("");
  }

+  ZONE_PALETTE_VARS() {
+    return ["--chart-blue", "--chart-green", "--chart-purple", "--chart-orange", "--chart-pink", "--chart-gray"];
+  }
+
+  zoneSwatchColor(idx) {
+    const palette = this.ZONE_PALETTE_VARS();
+    return `var(${palette[idx % palette.length]})`;
+  }
+
+  formatDaysShort(days) {
+    if (!Array.isArray(days) || !days.length) return "\u2014";
+    const order = ["lun","mar","mie","jue","vie","sab","dom"];
+    const idx = days.map((d) => order.indexOf(d)).filter((i) => i >= 0).sort((a, b) => a - b);
+    if (idx.length >= 3 && idx.every((v, i, arr) => i === 0 || v === arr[i - 1] + 1)) {
+      return `${order[idx[0]]}-${order[idx[idx.length - 1]]}`;
+    }
+    return idx.map((i) => order[i]).join("/");
+  }
+
+  renderZonesList() {
+    if (!this.zones.length) {
+      return `<div class="zones-empty">No hay zonas dibujadas todavía. Tocá <strong>Crear zona</strong> y dibujá un polígono en el mapa.</div>`;
+    }
+    return this.zones.map((z, i) => {
+      const cost = z.delivery_cost != null ? `$${Number(z.delivery_cost).toLocaleString("es-AR")}` : "";
+      const days = this.formatDaysShort(z.delivery_days);
+      const start = z.delivery_hours?.start?.slice(0, 5) || "";
+      const end = z.delivery_hours?.end?.slice(0, 5) || "";
+      const hours = start && end ? `${start}-${end}` : "";
+      const meta = [cost, days, hours].filter(Boolean).join(" · ");
+      const active = z.id === this.selectedZoneId ? "active" : "";
+      const disabled = z.enabled === false ? "disabled" : "";
+      return `
+        <div class="zone-row ${active} ${disabled}" data-zone-id="${z.id}">
+          <div class="zone-swatch" style="background:${this.zoneSwatchColor(i)}"></div>
+          <div class="zone-row-main">
+            <div class="zone-row-name">${this.escapeHtml(z.name || z.id)}</div>
+            <div class="zone-row-meta">${this.escapeHtml(meta || "sin configurar")}</div>
+          </div>
+        </div>
+      `;
+    }).join("");
+  }
+
+  renderZoneForm() {
+    const z = this.zones.find((x) => x.id === this.selectedZoneId);
+    if (!z) {
+      return `<div class="zones-empty">Seleccioná una zona en la lista o dibujá una nueva en el mapa para configurarla.</div>`;
+    }
+    const days = z.delivery_days || [];
+    const start = z.delivery_hours?.start?.slice(0, 5) || "10:00";
+    const end = z.delivery_hours?.end?.slice(0, 5) || "20:00";
+    return `
+      <div class="zone-form" data-zone-id="${z.id}">
+        <div class="row three">
+          <div class="field">
+            <label>Nombre</label>
+            <input type="text" id="zoneName" value="${this.escapeHtml(z.name || "")}" maxlength="60" />
+          </div>
+          <div class="field">
+            <label>Costo de envío ($)</label>
+            <input type="number" id="zoneCost" value="${z.delivery_cost ?? 0}" min="0" step="100" />
+          </div>
+          <div class="field">
+            <label>Mín. pedido ($)</label>
+            <input type="number" id="zoneMin" value="${z.min_order_amount ?? 0}" min="0" step="100" />
+          </div>
+        </div>
+        <div class="field">
+          <label>Días de entrega</label>
+          <div class="zone-days-pick">
+            ${DAYS.map((d) => `
+              <span class="zone-day-pick ${days.includes(d.id) ? "active" : ""}" data-day="${d.id}" title="${d.label}">${d.short}</span>
+            `).join("")}
+          </div>
+        </div>
+        <div class="row">
+          <div class="field">
+            <label>Hora de inicio</label>
+            <input type="time" id="zoneStart" value="${start}" />
+          </div>
+          <div class="field">
+            <label>Hora de fin</label>
+            <input type="time" id="zoneEnd" value="${end}" />
+          </div>
+        </div>
+        <div class="row">
+          <div class="field">
+            <label>Estado</label>
+            <select id="zoneEnabled">
+              <option value="true" ${z.enabled !== false ? "selected" : ""}>Habilitada</option>
+              <option value="false" ${z.enabled === false ? "selected" : ""}>Deshabilitada (no recibe pedidos)</option>
+            </select>
+          </div>
+          <div class="zone-row-actions" style="align-self:end;">
+            <button class="secondary" id="zoneFitBtn">Centrar en mapa</button>
+            <button class="danger" id="zoneDeleteBtn">Eliminar zona</button>
+          </div>
+        </div>
+      </div>
+    `;
+  }
+
+  renderZonesSummary() {
+    const enabled = this.zones.filter((z) => z.enabled !== false);
+    if (!this.zones.length) {
+      return `<div class="zones-summary">Dibujá al menos una zona en el mapa para que el bot pueda confirmar envíos. Sin zonas, todas las direcciones quedan sin validar.</div>`;
+    }
+    return `<div class="zones-summary"><strong>${enabled.length}</strong> de <strong>${this.zones.length}</strong> zona${this.zones.length > 1 ? "s" : ""} habilitada${enabled.length === 1 ? "" : "s"}.</div>`;
+  }
+
  render() {
    const content = this.shadowRoot.getElementById("content");

@@ -217,82 +400,89 @@ class SettingsCrud extends HTMLElement {
    const s = this.settings;

    content.innerHTML = `
-      <!-- Info del Negocio -->
+      <div class="toolbar">
+        <h2 class="toolbar-title">Configuración</h2>
+        <div class="toolbar-actions">
+          <button id="resetBtn" class="secondary" type="button">Restaurar</button>
+          <button id="saveBtn" type="button" ${this.saving ? "disabled" : ""}>
+            ${this.saving ? "Guardando..." : "Guardar"}
+          </button>
+        </div>
+      </div>
+
+      <div class="settings-grid">
+        <div class="col">
          <div class="panel">
            <div class="panel-title">
              <svg viewBox="0 0 24 24"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-2 15l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z"/></svg>
              Información del Negocio
            </div>
-        
-        <div class="form-row">
-          <div class="field">
+            <div class="field" style="margin-bottom:12px;">
              <label>Nombre del negocio</label>
              <input type="text" id="storeName" value="${this.escapeHtml(s.store_name || "")}" placeholder="Ej: Carnicería Don Pedro" />
              <div class="field-hint">Se usa en los mensajes del bot</div>
            </div>
-          <div class="field">
+            <div class="field" style="margin-bottom:12px;">
              <label>Nombre del bot</label>
              <input type="text" id="botName" value="${this.escapeHtml(s.bot_name || "")}" placeholder="Ej: Piaf" />
              <div class="field-hint">El asistente virtual</div>
            </div>
-        </div>
-        
-        <div class="form-row">
-          <div class="field">
+            <div class="field" style="margin-bottom:12px;">
              <label>Dirección</label>
-            <input type="text" id="storeAddress" value="${this.escapeHtml(s.store_address || "")}" placeholder="Ej: Av. Corrientes 1234, CABA" />
+              <input type="text" id="storeAddress" value="${this.escapeHtml(s.store_address || "")}" placeholder="Av. Corrientes 1234, CABA" />
            </div>
            <div class="field">
              <label>Teléfono</label>
-            <input type="text" id="storePhone" value="${this.escapeHtml(s.store_phone || "")}" placeholder="Ej: +54 11 1234-5678" />
-          </div>
+              <input type="text" id="storePhone" value="${this.escapeHtml(s.store_phone || "")}" placeholder="+54 11 1234-5678" />
            </div>
          </div>

-      <!-- Delivery -->
-      <div class="panel">
-        <div class="panel-title">
-          <svg viewBox="0 0 24 24"><path d="M18.92 6.01C18.72 5.42 18.16 5 17.5 5h-11c-.66 0-1.21.42-1.42 1.01L3 12v8c0 .55.45 1 1 1h1c.55 0 1-.45 1-1v-1h12v1c0 .55.45 1 1 1h1c.55 0 1-.45 1-1v-8l-2.08-5.99zM6.5 16c-.83 0-1.5-.67-1.5-1.5S5.67 13 6.5 13s1.5.67 1.5 1.5S7.33 16 6.5 16zm11 0c-.83 0-1.5-.67-1.5-1.5s.67-1.5 1.5-1.5 1.5.67 1.5 1.5-.67 1.5-1.5 1.5zM5 11l1.5-4.5h11L19 11H5z"/></svg>
-          Delivery (Envío a domicilio)
-        </div>
-        
-        <div class="toggle-row">
-          <div class="toggle ${s.delivery_enabled ? "active" : ""}" id="deliveryToggle"></div>
-          <span class="toggle-label">Delivery habilitado</span>
-        </div>
-        
-        <div class="schedule-grid" id="deliverySchedule">
-          ${this.renderScheduleGrid("delivery", s.delivery_enabled)}
-        </div>
-        
-        <div class="min-order-field">
-          <div class="field">
-            <label>Pedido mínimo para delivery ($)</label>
-            <input type="number" id="deliveryMinOrder" value="${s.delivery_min_order || 0}" min="0" step="100" style="width:150px;" />
-          </div>
-        </div>
-      </div>
-
-      <!-- Retiro en tienda -->
          <div class="panel">
            <div class="panel-title">
              <svg viewBox="0 0 24 24"><path d="M19 3H5c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h14c1.1 0 2-.9 2-2V5c0-1.1-.9-2-2-2zm-7 14l-5-5 1.41-1.41L12 14.17l4.59-4.58L18 11l-6 6z"/></svg>
              Retiro en Tienda
            </div>
-        
            <div class="toggle-row">
              <div class="toggle ${s.pickup_enabled ? "active" : ""}" id="pickupToggle"></div>
-          <span class="toggle-label">Retiro en tienda habilitado</span>
+              <span class="toggle-label">Retiro habilitado</span>
            </div>
-        
            <div class="schedule-grid" id="pickupSchedule">
              ${this.renderScheduleGrid("pickup", s.pickup_enabled)}
            </div>
          </div>
+        </div>

-      <div class="actions">
-        <button id="saveBtn" ${this.saving ? "disabled" : ""}>${this.saving ? "Guardando..." : "Guardar Configuración"}</button>
-        <button id="resetBtn" class="secondary">Restaurar</button>
+        <div class="col">
+          <div class="panel panel-zones">
+            <div class="panel-title" style="margin-bottom:6px;">
+              <svg viewBox="0 0 24 24"><path d="M12 2C8.13 2 5 5.13 5 9c0 5.25 7 13 7 13s7-7.75 7-13c0-3.87-3.13-7-7-7zm0 9.5c-1.38 0-2.5-1.12-2.5-2.5s1.12-2.5 2.5-2.5 2.5 1.12 2.5 2.5-1.12 2.5-2.5 2.5z"/></svg>
+              Zonas de Entrega
+            </div>
+            <div class="field-hint" style="margin-bottom:12px;">
+              Dibujá los polígonos en el mapa. Cada zona tiene su costo, días y rango horario.
+              El bot matchea con la ubicación que el cliente comparta por WhatsApp.
+            </div>
+
+            <div class="zones-layout">
+              <div class="zones-side">
+                <div class="zones-side-header">
+                  <h4>Zonas</h4>
+                  <button id="zoneCreateBtn" type="button">+ Crear zona</button>
+                </div>
+                <div class="zones-list" id="zonesList">
+                  ${this.renderZonesList()}
+                </div>
+                <div id="zoneFormSlot">
+                  ${this.renderZoneForm()}
+                </div>
+                ${this.renderZonesSummary()}
+              </div>
+              <div class="zones-map-wrap">
+                <zone-map-editor id="zoneMapEditor"></zone-map-editor>
+              </div>
+            </div>
+          </div>
+        </div>
      </div>
    `;

@@ -300,13 +490,6 @@ class SettingsCrud extends HTMLElement {
  }

  setupEventListeners() {
-    // Toggle delivery
-    const deliveryToggle = this.shadowRoot.getElementById("deliveryToggle");
-    deliveryToggle?.addEventListener("click", () => {
-      this.settings.delivery_enabled = !this.settings.delivery_enabled;
-      this.render();
-    });
-
    // Toggle pickup
    const pickupToggle = this.shadowRoot.getElementById("pickupToggle");
    pickupToggle?.addEventListener("click", () => {
@@ -359,26 +542,143 @@ class SettingsCrud extends HTMLElement {

    // Reset button
    this.shadowRoot.getElementById("resetBtn")?.addEventListener("click", () => this.load());
+
+    this.setupZoneEditor();
  }

-  collectScheduleFromInputs() {
-    const schedule = { delivery: {}, pickup: {} };
+  setupZoneEditor() {
+    const editor = this.shadowRoot.getElementById("zoneMapEditor");
+    if (!editor) return;
+    this._mapEditor = editor;

-    for (const type of ["delivery", "pickup"]) {
-      this.shadowRoot.querySelectorAll(`.hour-start[data-type="${type}"]`).forEach(input => {
-        const day = input.dataset.day;
-        const endInput = this.shadowRoot.querySelector(`.hour-end[data-type="${type}"][data-day="${day}"]`);
-        const toggle = this.shadowRoot.querySelector(`.day-toggle[data-type="${type}"][data-day="${day}"]`);
+    editor.zones = this.zones;
+    if (this.selectedZoneId) editor.selectedId = this.selectedZoneId;

-        if (toggle?.classList.contains("active")) {
-          schedule[type][day] = {
-            start: input.value.trim() || (type === "delivery" ? "09:00" : "08:00"),
-            end: endInput?.value.trim() || (type === "delivery" ? "18:00" : "20:00"),
-          };
+    editor.addEventListener("change", (e) => {
+      const next = e.detail.zones || [];
+      const merged = [];
+      for (const z of next) {
+        const existing = this.zones.find((x) => x.id === z.id);
+        if (existing) merged.push({ ...existing, polygon: z.polygon });
+        else merged.push(z);
      }
+      this.zones = merged;
+      this.refreshZonesPanel();
+    });
+
+    editor.addEventListener("select", (e) => {
+      this.selectedZoneId = e.detail.id || null;
+      this.refreshZonesPanel();
+    });
+
+    this.shadowRoot.getElementById("zoneCreateBtn")?.addEventListener("click", () => {
+      this._mapEditor?.startDrawing();
+    });
+
+    this.attachZoneSideListeners();
+  }
+
+  attachZoneSideListeners() {
+    this.shadowRoot.querySelectorAll(".zone-row[data-zone-id]").forEach((row) => {
+      row.addEventListener("click", () => {
+        const id = row.dataset.zoneId;
+        this.selectedZoneId = id;
+        if (this._mapEditor) this._mapEditor.selectedId = id;
+        this.refreshZonesPanel();
+      });
+    });
+
+    const z = this.zones.find((x) => x.id === this.selectedZoneId);
+    if (!z) return;
+
+    const onChange = () => this.refreshZonesList();
+
+    const nameEl = this.shadowRoot.getElementById("zoneName");
+    nameEl?.addEventListener("input", () => { z.name = nameEl.value; onChange(); });
+
+    const costEl = this.shadowRoot.getElementById("zoneCost");
+    costEl?.addEventListener("change", () => { z.delivery_cost = Number(costEl.value) || 0; onChange(); });
+
+    const minEl = this.shadowRoot.getElementById("zoneMin");
+    minEl?.addEventListener("change", () => { z.min_order_amount = Number(minEl.value) || 0; });
+
+    const startEl = this.shadowRoot.getElementById("zoneStart");
+    startEl?.addEventListener("change", () => {
+      z.delivery_hours = { ...(z.delivery_hours || {}), start: startEl.value };
+      onChange();
+    });
+    const endEl = this.shadowRoot.getElementById("zoneEnd");
+    endEl?.addEventListener("change", () => {
+      z.delivery_hours = { ...(z.delivery_hours || {}), end: endEl.value };
+      onChange();
+    });
+
+    const enabledEl = this.shadowRoot.getElementById("zoneEnabled");
+    enabledEl?.addEventListener("change", () => {
+      z.enabled = enabledEl.value === "true";
+      onChange();
+    });
+
+    this.shadowRoot.querySelectorAll(".zone-day-pick").forEach((btn) => {
+      btn.addEventListener("click", () => {
+        const day = btn.dataset.day;
+        const days = z.delivery_days || [];
+        const idx = days.indexOf(day);
+        if (idx >= 0) days.splice(idx, 1);
+        else days.push(day);
+        z.delivery_days = days;
+        btn.classList.toggle("active", days.includes(day));
+        onChange();
+      });
+    });
+
+    this.shadowRoot.getElementById("zoneFitBtn")?.addEventListener("click", () => {
+      if (this._mapEditor) this._mapEditor.selectedId = z.id;
+    });
+
+    this.shadowRoot.getElementById("zoneDeleteBtn")?.addEventListener("click", () => {
+      if (this._mapEditor) this._mapEditor.removeZone(z.id);
+      this.zones = this.zones.filter((x) => x.id !== z.id);
+      if (this.selectedZoneId === z.id) this.selectedZoneId = this.zones[0]?.id || null;
+      this.refreshZonesPanel();
    });
  }

+  refreshZonesPanel() {
+    const list = this.shadowRoot.getElementById("zonesList");
+    const formSlot = this.shadowRoot.getElementById("zoneFormSlot");
+    if (list) list.innerHTML = this.renderZonesList();
+    if (formSlot) formSlot.innerHTML = this.renderZoneForm();
+    this.attachZoneSideListeners();
+  }
+
+  refreshZonesList() {
+    const list = this.shadowRoot.getElementById("zonesList");
+    if (list) list.innerHTML = this.renderZonesList();
+    this.shadowRoot.querySelectorAll(".zone-row[data-zone-id]").forEach((row) => {
+      row.addEventListener("click", () => {
+        const id = row.dataset.zoneId;
+        this.selectedZoneId = id;
+        if (this._mapEditor) this._mapEditor.selectedId = id;
+        this.refreshZonesPanel();
+      });
+    });
+  }
+
+  collectScheduleFromInputs() {
+    // Sólo pickup: el horario de delivery vive ahora dentro de cada zona.
+    const schedule = { pickup: {} };
+    this.shadowRoot.querySelectorAll(`.hour-start[data-type="pickup"]`).forEach((input) => {
+      const day = input.dataset.day;
+      const endInput = this.shadowRoot.querySelector(`.hour-end[data-type="pickup"][data-day="${day}"]`);
+      const toggle = this.shadowRoot.querySelector(`.day-toggle[data-type="pickup"][data-day="${day}"]`);
+      if (toggle?.classList.contains("active")) {
+        schedule.pickup[day] = {
+          start: input.value.trim() || "08:00",
+          end: endInput?.value.trim() || "20:00",
+        };
+      }
+    });
    return schedule;
  }

@@ -386,15 +686,39 @@ class SettingsCrud extends HTMLElement {
    // Collect schedule from inputs
    const schedule = this.collectScheduleFromInputs();

+    // Antes de serializar, refrescar polígonos desde el editor por si el
+    // usuario editó vértices y no llegó a disparar otro evento change.
+    if (this._mapEditor) {
+      const live = this._mapEditor.zones;
+      this.zones = this.zones.map((z) => {
+        const fromMap = live.find((x) => x.id === z.id);
+        return fromMap ? { ...z, polygon: fromMap.polygon } : z;
+      });
+    }
+
+    const cleanZones = this.zones
+      .filter((z) => z.polygon && Array.isArray(z.polygon.coordinates))
+      .map((z) => ({
+        id: z.id,
+        name: z.name || z.id,
+        polygon: z.polygon,
+        delivery_cost: Number(z.delivery_cost) || 0,
+        delivery_days: Array.isArray(z.delivery_days) ? z.delivery_days : [],
+        delivery_hours: z.delivery_hours || { start: "10:00", end: "20:00" },
+        min_order_amount: Number(z.min_order_amount) || 0,
+        enabled: z.enabled !== false,
+      }));
+
+    const delivery_zones = { zones: cleanZones };
+    
    const data = {
      store_name: this.shadowRoot.getElementById("storeName")?.value || "",
      bot_name: this.shadowRoot.getElementById("botName")?.value || "",
      store_address: this.shadowRoot.getElementById("storeAddress")?.value || "",
      store_phone: this.shadowRoot.getElementById("storePhone")?.value || "",
-      delivery_enabled: this.settings.delivery_enabled,
      pickup_enabled: this.settings.pickup_enabled,
-      delivery_min_order: parseFloat(this.shadowRoot.getElementById("deliveryMinOrder")?.value) || 0,
      schedule,
+      delivery_zones,
    };

    // Update settings with form values
--- a/public/components/takeovers-crud.js
+++ b/public/components/takeovers-crud.js
@@ -18,87 +18,87 @@ class TakeoversCrud extends HTMLElement {
        :host { display:block; height:100%; padding:16px; overflow:hidden; }
        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
        .container { display:grid; grid-template-columns:350px 1fr; gap:16px; height:100%; }
-        .panel { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
-        .panel-title { font-size:14px; font-weight:700; color:#8aa0b5; text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; display:flex; align-items:center; gap:8px; }
-        .panel-title .badge { background:#e74c3c; color:#fff; padding:2px 8px; border-radius:10px; font-size:11px; }
+        .panel { background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
+        .panel-title { font-size:14px; font-weight:700; color:var(--text-muted); text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; display:flex; align-items:center; gap:8px; }
+        .panel-title .badge { background:var(--err); color:#fff; padding:2px 8px; border-radius:10px; font-size:11px; }
        
-        input, select, textarea { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px 12px; font-size:13px; width:100%; }
-        input:focus, select:focus, textarea:focus { outline:none; border-color:#1f6feb; }
+        input, select, textarea { background:var(--panel-2); color:var(--text); border:1px solid var(--border-hi); border-radius:8px; padding:8px 12px; font-size:13px; width:100%; }
+        input:focus, select:focus, textarea:focus { outline:none; border-color:var(--accent); }
        textarea { resize:vertical; min-height:100px; }
-        button { cursor:pointer; background:#1f6feb; color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
-        button:hover { background:#1a5fd0; }
+        button { cursor:pointer; background:var(--accent); color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
+        button:hover { background:var(--accent-hover); }
        button:disabled { opacity:.5; cursor:not-allowed; }
-        button.secondary { background:#253245; }
-        button.secondary:hover { background:#2d3e52; }
-        button.danger { background:#e74c3c; }
-        button.danger:hover { background:#c0392b; }
+        button.secondary { background:var(--border-hi); }
+        button.secondary:hover { background:var(--border-hi); }
+        button.danger { background:var(--err); }
+        button.danger:hover { background:var(--err); }
        
        .list { flex:1; overflow-y:auto; }
-        .item { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
-        .item:hover { border-color:#1f6feb; }
-        .item.active { border-color:#1f6feb; background:#111b2a; }
-        .item-query { font-weight:600; color:#f39c12; margin-bottom:4px; font-size:14px; }
-        .item-reason { font-size:12px; color:#8aa0b5; margin-bottom:4px; }
-        .item-time { font-size:11px; color:#6c7a89; }
-        .item-chat { font-size:11px; color:#1f6feb; }
+        .item { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
+        .item:hover { border-color:var(--accent); }
+        .item.active { border-color:var(--accent); background:var(--accent-soft); }
+        .item-query { font-weight:600; color:var(--warn); margin-bottom:4px; font-size:14px; }
+        .item-reason { font-size:12px; color:var(--text-muted); margin-bottom:4px; }
+        .item-time { font-size:11px; color:var(--text-muted); }
+        .item-chat { font-size:11px; color:var(--accent); }
        
        .form { flex:1; overflow-y:auto; display:flex; flex-direction:column; gap:16px; }
-        .form-empty { color:#8aa0b5; text-align:center; padding:40px; }
+        .form-empty { color:var(--text-muted); text-align:center; padding:40px; }
        .field { }
-        .field label { display:block; font-size:12px; color:#8aa0b5; margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
+        .field label { display:block; font-size:12px; color:var(--text-muted); margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
        
        .actions { display:flex; gap:8px; margin-top:16px; }
-        .loading { text-align:center; padding:40px; color:#8aa0b5; }
+        .loading { text-align:center; padding:40px; color:var(--text-muted); }
        
-        .conversation-history { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; max-height:200px; overflow-y:auto; }
+        .conversation-history { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; max-height:200px; overflow-y:auto; }
        .msg { margin-bottom:8px; padding:8px; border-radius:6px; font-size:12px; }
-        .msg.user { background:#1a2a3a; border-left:3px solid #1f6feb; }
-        .msg.assistant { background:#1a2535; border-left:3px solid #2ecc71; }
-        .msg-role { font-size:10px; color:#8aa0b5; margin-bottom:4px; text-transform:uppercase; }
-        .msg-content { color:#e7eef7; white-space:pre-wrap; }
+        .msg.user { background:var(--accent-soft); border-left:3px solid var(--accent); }
+        .msg.assistant { background:var(--panel-2); border-left:3px solid var(--ok); }
+        .msg-role { font-size:10px; color:var(--text-muted); margin-bottom:4px; text-transform:uppercase; }
+        .msg-content { color:var(--text); white-space:pre-wrap; }
        
-        .query-highlight { background:#f39c1230; border:1px solid #f39c12; border-radius:8px; padding:12px; margin-bottom:16px; }
-        .query-highlight label { color:#f39c12; }
-        .query-highlight .query { font-size:16px; font-weight:600; color:#f39c12; margin-top:4px; }
+        .query-highlight { background:var(--warn)30; border:1px solid var(--warn); border-radius:8px; padding:12px; margin-bottom:16px; }
+        .query-highlight label { color:var(--warn); }
+        .query-highlight .query { font-size:16px; font-weight:600; color:var(--warn); margin-top:4px; }
        
-        .alias-section { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-top:12px; }
-        .alias-section h4 { margin:0 0 12px; font-size:13px; color:#8aa0b5; }
+        .alias-section { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; margin-top:12px; }
+        .alias-section h4 { margin:0 0 12px; font-size:13px; color:var(--text-muted); }
        .checkbox-row { display:flex; align-items:center; gap:8px; margin-bottom:12px; }
        .checkbox-row input[type="checkbox"] { width:auto; }
-        .checkbox-row label { font-size:13px; color:#e7eef7; text-transform:none; }
+        .checkbox-row label { font-size:13px; color:var(--text); text-transform:none; }
        
        .product-selector { position:relative; }
        .product-dropdown { 
          position:absolute; top:100%; left:0; right:0; z-index:100;
-          background:#0f1520; border:1px solid #253245; border-radius:8px;
+          background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px;
          max-height:200px; overflow-y:auto; display:none;
        }
        .product-dropdown.open { display:block; }
        .product-option { 
-          padding:8px 12px; cursor:pointer; font-size:13px; color:#e7eef7;
+          padding:8px 12px; cursor:pointer; font-size:13px; color:var(--text);
          display:flex; justify-content:space-between; align-items:center;
        }
-        .product-option:hover { background:#1a2535; }
-        .product-option .price { font-size:11px; color:#8aa0b5; }
+        .product-option:hover { background:var(--panel-2); }
+        .product-option .price { font-size:11px; color:var(--text-muted); }
        
-        .cart-section { background:#0d2818; border:1px solid #2ecc71; border-radius:8px; padding:12px; margin-bottom:12px; }
-        .cart-section h4 { margin:0 0 12px; font-size:13px; color:#2ecc71; display:flex; align-items:center; gap:8px; }
-        .cart-section h4 svg { width:16px; height:16px; fill:#2ecc71; }
+        .cart-section { background:var(--ok-soft); border:1px solid var(--ok); border-radius:8px; padding:12px; margin-bottom:12px; }
+        .cart-section h4 { margin:0 0 12px; font-size:13px; color:var(--ok); display:flex; align-items:center; gap:8px; }
+        .cart-section h4 svg { width:16px; height:16px; fill:var(--ok); }
        .cart-items-list { margin-bottom:12px; }
-        .cart-item-row { display:flex; align-items:center; gap:8px; padding:8px; background:#0f1520; border-radius:6px; margin-bottom:6px; }
-        .cart-item-row .name { flex:1; font-size:13px; color:#e7eef7; }
+        .cart-item-row { display:flex; align-items:center; gap:8px; padding:8px; background:var(--panel-2); border-radius:6px; margin-bottom:6px; }
+        .cart-item-row .name { flex:1; font-size:13px; color:var(--text); }
        .cart-item-row .qty { width:60px; text-align:center; }
        .cart-item-row .unit-select { width:80px; }
-        .cart-item-row .remove-btn { background:#e74c3c; color:#fff; border:none; border-radius:4px; padding:4px 8px; cursor:pointer; font-size:11px; }
-        .cart-item-row .remove-btn:hover { background:#c0392b; }
+        .cart-item-row .remove-btn { background:var(--err); color:#fff; border:none; border-radius:4px; padding:4px 8px; cursor:pointer; font-size:11px; }
+        .cart-item-row .remove-btn:hover { background:var(--err); }
        .add-cart-row { display:flex; gap:8px; align-items:flex-end; }
        .add-cart-row .product-selector { flex:1; }
        .add-cart-row .qty-input { width:70px; }
        .add-cart-row .unit-select { width:80px; }
        .add-cart-row button { white-space:nowrap; }
        
-        .no-pending { text-align:center; padding:60px 20px; color:#2ecc71; }
-        .no-pending svg { width:48px; height:48px; fill:#2ecc71; margin-bottom:16px; }
+        .no-pending { text-align:center; padding:60px 20px; color:var(--ok); }
+        .no-pending svg { width:48px; height:48px; fill:var(--ok); margin-bottom:16px; }
      </style>

      <div class="container">
@@ -349,7 +349,7 @@ class TakeoversCrud extends HTMLElement {
    if (!container) return;
    
    if (this.cartItemsToAdd.length === 0) {
-      container.innerHTML = `<div style="font-size:12px;color:#8aa0b5;padding:8px;">Sin items agregados</div>`;
+      container.innerHTML = `<div style="font-size:12px;color:var(--text-muted);padding:8px;">Sin items agregados</div>`;
      return;
    }
    
--- a/public/components/test-panel.js
+++ b/public/components/test-panel.js
@@ -1,534 +0,0 @@
-import { api } from "../lib/api.js";
-import { modal } from "../lib/modal.js";
-
-// Datos aleatorios para generar usuarios de prueba
-const NOMBRES = ["Juan", "María", "Carlos", "Ana", "Pedro", "Laura", "Diego", "Sofía"];
-const APELLIDOS = ["García", "Rodríguez", "Martínez", "López", "González", "Fernández", "Pérez"];
-const CALLES = ["Av. Corrientes", "Av. Santa Fe", "Calle Florida", "Av. Rivadavia", "Av. Cabildo", "Av. Libertador"];
-
-function randomItem(arr) {
-  return arr[Math.floor(Math.random() * arr.length)];
-}
-
-function randomInt(min, max) {
-  return Math.floor(Math.random() * (max - min + 1)) + min;
-}
-
-function generateTestUser() {
-  const randomPhone = `549${randomInt(1000000000, 9999999999)}`;
-  const wa_chat_id = `${randomPhone}@s.whatsapp.net`;
-  const nombre = randomItem(NOMBRES);
-  const apellido = randomItem(APELLIDOS);
-  
-  return {
-    wa_chat_id,
-    phone: randomPhone,
-    name: `${nombre} ${apellido}`,
-    address: {
-      first_name: nombre,
-      last_name: apellido,
-      address_1: `${randomItem(CALLES)} ${randomInt(100, 9000)}`,
-      city: "CABA",
-      state: "Buenos Aires",
-      postcode: `${randomInt(1000, 1999)}`,
-      country: "AR",
-      phone: randomPhone,
-      email: `${randomPhone}@no-email.local`,
-    },
-  };
-}
-
-class TestPanel extends HTMLElement {
-  constructor() {
-    super();
-    this.attachShadow({ mode: "open" });
-    this.products = [];
-    this.selectedProducts = [];
-    this.testUser = null;
-    this.lastOrder = null;
-    this.lastPaymentLink = null;
-    this.loading = false;
-
-    this.shadowRoot.innerHTML = `
-      <style>
-        :host {
-          --bg: #0b0f14;
-          --panel: #121823;
-          --muted: #8aa0b5;
-          --text: #e7eef7;
-          --line: #1e2a3a;
-          --blue: #1f6feb;
-          --green: #238636;
-          --red: #da3633;
-        }
-        * { box-sizing: border-box; font-family: system-ui, Segoe UI, Roboto, Arial; }
-        .container {
-          height: 100%;
-          background: var(--bg);
-          color: var(--text);
-          display: grid;
-          grid-template-columns: 1fr 1fr;
-          gap: 16px;
-          padding: 16px;
-          overflow: auto;
-        }
-        .panel {
-          background: var(--panel);
-          border-radius: 8px;
-          padding: 16px;
-          display: flex;
-          flex-direction: column;
-          gap: 12px;
-        }
-        .panel-title {
-          font-size: 14px;
-          font-weight: 600;
-          color: var(--muted);
-          text-transform: uppercase;
-          letter-spacing: 0.5px;
-          border-bottom: 1px solid var(--line);
-          padding-bottom: 8px;
-        }
-        .section {
-          display: flex;
-          flex-direction: column;
-          gap: 8px;
-        }
-        .section-title {
-          font-size: 12px;
-          font-weight: 600;
-          color: var(--blue);
-        }
-        button {
-          background: var(--blue);
-          border: none;
-          color: white;
-          padding: 8px 16px;
-          border-radius: 6px;
-          font-size: 12px;
-          cursor: pointer;
-          transition: opacity 0.15s;
-        }
-        button:hover { opacity: 0.9; }
-        button:disabled { opacity: 0.5; cursor: not-allowed; }
-        button.secondary {
-          background: transparent;
-          border: 1px solid var(--line);
-          color: var(--muted);
-        }
-        button.secondary:hover { border-color: var(--blue); color: var(--text); }
-        button.success { background: var(--green); }
-        input, select {
-          background: var(--bg);
-          border: 1px solid var(--line);
-          color: var(--text);
-          padding: 8px 12px;
-          border-radius: 6px;
-          font-size: 12px;
-        }
-        input:focus, select:focus {
-          outline: none;
-          border-color: var(--blue);
-        }
-        .product-list {
-          max-height: 200px;
-          overflow-y: auto;
-          border: 1px solid var(--line);
-          border-radius: 6px;
-        }
-        .product-item {
-          display: grid;
-          grid-template-columns: 1fr 80px 60px 30px;
-          gap: 8px;
-          padding: 8px;
-          border-bottom: 1px solid var(--line);
-          align-items: center;
-          font-size: 12px;
-        }
-        .product-item:last-child { border-bottom: none; }
-        .product-name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
-        .product-qty { text-align: right; }
-        .product-unit { color: var(--muted); }
-        .remove-btn {
-          background: var(--red);
-          padding: 4px 8px;
-          font-size: 10px;
-        }
-        .user-info {
-          background: var(--bg);
-          border: 1px solid var(--line);
-          border-radius: 6px;
-          padding: 12px;
-          font-size: 12px;
-        }
-        .user-info div { margin-bottom: 4px; }
-        .user-info span { color: var(--muted); }
-        .result {
-          background: var(--bg);
-          border: 1px solid var(--line);
-          border-radius: 6px;
-          padding: 12px;
-          font-size: 12px;
-        }
-        .result.success { border-color: var(--green); }
-        .result.error { border-color: var(--red); }
-        .result-label { color: var(--muted); font-size: 10px; text-transform: uppercase; }
-        .result-value { font-weight: 600; margin-top: 4px; }
-        .result-value.big { font-size: 18px; }
-        .result-link {
-          color: var(--blue);
-          text-decoration: underline;
-          cursor: pointer;
-          word-break: break-all;
-        }
-        .row { display: flex; gap: 8px; align-items: center; }
-        .flex-1 { flex: 1; }
-        .loading { opacity: 0.5; pointer-events: none; }
-        .empty { color: var(--muted); font-size: 12px; text-align: center; padding: 20px; }
-      </style>
-
-      <div class="container">
-        <div class="panel">
-          <div class="panel-title">1. Generar Orden de Prueba</div>
-          
-          <div class="section">
-            <div class="row">
-              <button id="btnGenerate">Generar Orden Aleatoria</button>
-              <button id="btnClear" class="secondary">Limpiar</button>
-            </div>
-          </div>
-          
-          <div class="section">
-            <div class="section-title">Productos seleccionados</div>
-            <div class="product-list" id="productList">
-              <div class="empty">Click "Generar Orden Aleatoria" para comenzar</div>
-            </div>
-          </div>
-          
-          <div class="section">
-            <div class="section-title">Datos del usuario</div>
-            <div class="user-info" id="userInfo">
-              <div class="empty">Se generarán automáticamente</div>
-            </div>
-          </div>
-          
-          <div class="section">
-            <button id="btnCreateOrder" class="success" disabled>Crear Orden en WooCommerce</button>
-          </div>
-          
-          <div class="section" id="orderResult" style="display:none;">
-            <div class="result success">
-              <div class="result-label">Orden creada</div>
-              <div class="result-value big" id="orderIdValue">—</div>
-              <div style="margin-top:8px;">
-                <span class="result-label">Total:</span>
-                <span id="orderTotalValue">—</span>
-              </div>
-            </div>
-          </div>
-        </div>
-
-        <div class="panel">
-          <div class="panel-title">2. Link de Pago (MercadoPago)</div>
-          
-          <div class="section">
-            <div class="section-title">Monto</div>
-            <div class="row">
-              <input type="number" id="inputAmount" placeholder="Monto en ARS" class="flex-1" />
-              <button id="btnPaymentLink" disabled>Generar Link de Pago</button>
-            </div>
-          </div>
-          
-          <div class="section" id="paymentResult" style="display:none;">
-            <div class="result success">
-              <div class="result-label">Link de pago</div>
-              <a class="result-link" id="paymentLinkValue" href="#" target="_blank">—</a>
-              <div style="margin-top:8px;">
-                <span class="result-label">Preference ID:</span>
-                <span id="preferenceIdValue">—</span>
-              </div>
-            </div>
-          </div>
-          
-          <div class="panel-title" style="margin-top:24px;">3. Simular Pago Exitoso</div>
-          
-          <div class="section">
-            <p style="font-size:12px;color:var(--muted);margin:0;">
-              Simula el webhook de MercadoPago con status "approved".
-              Esto actualiza la orden en WooCommerce a "processing".
-            </p>
-            <button id="btnSimulateWebhook" disabled>Simular Pago Exitoso</button>
-          </div>
-          
-          <div class="section" id="webhookResult" style="display:none;">
-            <div class="result success">
-              <div class="result-label">Pago simulado</div>
-              <div class="result-value" id="webhookStatusValue">—</div>
-              <div style="margin-top:8px;">
-                <span class="result-label">Orden status:</span>
-                <span id="webhookOrderStatusValue">—</span>
-              </div>
-            </div>
-          </div>
-        </div>
-      </div>
-    `;
-  }
-
-  connectedCallback() {
-    this.shadowRoot.getElementById("btnGenerate").onclick = () => this.generateRandomOrder();
-    this.shadowRoot.getElementById("btnClear").onclick = () => this.clearAll();
-    this.shadowRoot.getElementById("btnCreateOrder").onclick = () => this.createOrder();
-    this.shadowRoot.getElementById("btnPaymentLink").onclick = () => this.createPaymentLink();
-    this.shadowRoot.getElementById("btnSimulateWebhook").onclick = () => this.simulateWebhook();
-    
-    this.loadProducts();
-  }
-
-  async loadProducts() {
-    try {
-      const result = await api.getProductsWithStock();
-      this.products = result.items || [];
-      console.log(`[test-panel] Loaded ${this.products.length} products with stock`);
-    } catch (e) {
-      console.error("[test-panel] Error loading products:", e);
-    }
-  }
-
-  async generateRandomOrder() {
-    if (this.products.length === 0) {
-      await this.loadProducts();
-    }
-    
-    if (this.products.length === 0) {
-      modal.warn("No hay productos con stock disponible");
-      return;
-    }
-    
-    // Generar usuario aleatorio
-    this.testUser = generateTestUser();
-    
-    // Seleccionar 1-3 productos aleatorios
-    const numProducts = randomInt(1, Math.min(3, this.products.length));
-    const shuffled = [...this.products].sort(() => Math.random() - 0.5);
-    this.selectedProducts = [];
-    
-    for (let i = 0; i < numProducts; i++) {
-      const product = shuffled[i];
-      const isKg = product.sell_unit === "kg";
-      const quantity = isKg ? randomInt(200, 2000) : randomInt(1, 5);
-      
-      this.selectedProducts.push({
-        product_id: product.woo_product_id,
-        name: product.name,
-        quantity,
-        unit: isKg ? "kg" : "unit",
-        price: product.price,
-      });
-    }
-    
-    this.renderProductList();
-    this.renderUserInfo();
-    this.updateButtonStates();
-  }
-
-  renderProductList() {
-    const container = this.shadowRoot.getElementById("productList");
-    
-    if (this.selectedProducts.length === 0) {
-      container.innerHTML = `<div class="empty">Click "Generar Orden Aleatoria" para comenzar</div>`;
-      return;
-    }
-    
-    container.innerHTML = this.selectedProducts.map((p, i) => `
-      <div class="product-item">
-        <div class="product-name" title="${p.name}">${p.name}</div>
-        <div class="product-qty">${p.unit === "kg" ? `${p.quantity}g` : `${p.quantity}u`}</div>
-        <div class="product-unit">$${Number(p.price || 0).toFixed(0)}</div>
-        <button class="remove-btn" data-index="${i}">X</button>
-      </div>
-    `).join("");
-    
-    container.querySelectorAll(".remove-btn").forEach(btn => {
-      btn.onclick = (e) => {
-        const idx = parseInt(e.target.dataset.index);
-        this.selectedProducts.splice(idx, 1);
-        this.renderProductList();
-        this.updateButtonStates();
-      };
-    });
-  }
-
-  renderUserInfo() {
-    const container = this.shadowRoot.getElementById("userInfo");
-    
-    if (!this.testUser) {
-      container.innerHTML = `<div class="empty">Se generarán automáticamente</div>`;
-      return;
-    }
-    
-    const addr = this.testUser.address;
-    container.innerHTML = `
-      <div><span>Nombre:</span> ${addr.first_name} ${addr.last_name}</div>
-      <div><span>Dirección:</span> ${addr.address_1}</div>
-      <div><span>Ciudad:</span> ${addr.city}, ${addr.state}</div>
-      <div><span>Teléfono:</span> ${addr.phone}</div>
-      <div><span>Email:</span> ${addr.email}</div>
-    `;
-  }
-
-  updateButtonStates() {
-    const hasProducts = this.selectedProducts.length > 0;
-    const hasOrder = this.lastOrder?.woo_order_id;
-    const hasPaymentLink = this.lastPaymentLink?.init_point;
-    
-    this.shadowRoot.getElementById("btnCreateOrder").disabled = !hasProducts;
-    this.shadowRoot.getElementById("btnPaymentLink").disabled = !hasOrder;
-    this.shadowRoot.getElementById("btnSimulateWebhook").disabled = !hasOrder;
-    
-    if (hasOrder) {
-      this.shadowRoot.getElementById("inputAmount").value = this.lastOrder.total || "";
-    }
-  }
-
-  async createOrder() {
-    if (this.loading) return;
-    this.loading = true;
-    
-    const btn = this.shadowRoot.getElementById("btnCreateOrder");
-    btn.disabled = true;
-    btn.textContent = "Creando...";
-    
-    try {
-      const basket = {
-        items: this.selectedProducts.map(p => ({
-          product_id: p.product_id,
-          quantity: p.quantity,
-          unit: p.unit,
-        })),
-      };
-      
-      const result = await api.createTestOrder({
-        basket,
-        address: this.testUser?.address || null,
-        wa_chat_id: this.testUser?.wa_chat_id || null,
-      });
-      
-      if (result.ok) {
-        this.lastOrder = result;
-        this.shadowRoot.getElementById("orderIdValue").textContent = `#${result.woo_order_id}`;
-        this.shadowRoot.getElementById("orderTotalValue").textContent = `$${Number(result.total || 0).toFixed(2)}`;
-        this.shadowRoot.getElementById("orderResult").style.display = "block";
-        this.shadowRoot.getElementById("inputAmount").value = result.total || "";
-      } else {
-        modal.error("Error: " + (result.error || "Error desconocido"));
-      }
-    } catch (e) {
-      console.error("[test-panel] createOrder error:", e);
-      modal.error("Error creando orden: " + e.message);
-    } finally {
-      this.loading = false;
-      btn.textContent = "Crear Orden en WooCommerce";
-      this.updateButtonStates();
-    }
-  }
-
-  async createPaymentLink() {
-    if (this.loading) return;
-    if (!this.lastOrder?.woo_order_id) {
-      modal.warn("Primero creá una orden");
-      return;
-    }
-    
-    const amount = parseFloat(this.shadowRoot.getElementById("inputAmount").value);
-    if (!amount || amount <= 0) {
-      modal.warn("Ingresá un monto válido");
-      return;
-    }
-    
-    this.loading = true;
-    const btn = this.shadowRoot.getElementById("btnPaymentLink");
-    btn.disabled = true;
-    btn.textContent = "Generando...";
-    
-    try {
-      const result = await api.createPaymentLink({
-        woo_order_id: this.lastOrder.woo_order_id,
-        amount,
-      });
-      
-      if (result.ok) {
-        this.lastPaymentLink = result;
-        const linkEl = this.shadowRoot.getElementById("paymentLinkValue");
-        linkEl.href = result.init_point || result.sandbox_init_point || "#";
-        linkEl.textContent = result.init_point || result.sandbox_init_point || "—";
-        this.shadowRoot.getElementById("preferenceIdValue").textContent = result.preference_id || "—";
-        this.shadowRoot.getElementById("paymentResult").style.display = "block";
-      } else {
-        modal.error("Error: " + (result.error || "Error desconocido"));
-      }
-    } catch (e) {
-      console.error("[test-panel] createPaymentLink error:", e);
-      modal.error("Error generando link: " + e.message);
-    } finally {
-      this.loading = false;
-      btn.textContent = "Generar Link de Pago";
-      this.updateButtonStates();
-    }
-  }
-
-  async simulateWebhook() {
-    if (this.loading) return;
-    if (!this.lastOrder?.woo_order_id) {
-      modal.warn("Primero creá una orden");
-      return;
-    }
-    
-    this.loading = true;
-    const btn = this.shadowRoot.getElementById("btnSimulateWebhook");
-    btn.disabled = true;
-    btn.textContent = "Simulando...";
-    
-    try {
-      const amount = parseFloat(this.shadowRoot.getElementById("inputAmount").value) || this.lastOrder.total || 0;
-      
-      const result = await api.simulateMpWebhook({
-        woo_order_id: this.lastOrder.woo_order_id,
-        amount,
-      });
-      
-      if (result.ok) {
-        this.shadowRoot.getElementById("webhookStatusValue").textContent = `Payment ${result.payment_id} - ${result.status}`;
-        this.shadowRoot.getElementById("webhookOrderStatusValue").textContent = result.order_status || "processing";
-        this.shadowRoot.getElementById("webhookResult").style.display = "block";
-      } else {
-        modal.error("Error: " + (result.error || "Error desconocido"));
-      }
-    } catch (e) {
-      console.error("[test-panel] simulateWebhook error:", e);
-      modal.error("Error simulando webhook: " + e.message);
-    } finally {
-      this.loading = false;
-      btn.textContent = "Simular Pago Exitoso";
-      this.updateButtonStates();
-    }
-  }
-
-  clearAll() {
-    this.selectedProducts = [];
-    this.testUser = null;
-    this.lastOrder = null;
-    this.lastPaymentLink = null;
-    
-    this.renderProductList();
-    this.renderUserInfo();
-    this.updateButtonStates();
-    
-    this.shadowRoot.getElementById("orderResult").style.display = "none";
-    this.shadowRoot.getElementById("paymentResult").style.display = "none";
-    this.shadowRoot.getElementById("webhookResult").style.display = "none";
-    this.shadowRoot.getElementById("inputAmount").value = "";
-  }
-}
-
-customElements.define("test-panel", TestPanel);
--- a/public/components/users-crud.js
+++ b/public/components/users-crud.js
@@ -18,45 +18,45 @@ class UsersCrud extends HTMLElement {
        :host { display:block; height:100%; padding:16px; overflow:hidden; }
        * { box-sizing:border-box; font-family:system-ui,Segoe UI,Roboto,Arial; }
        .container { display:grid; grid-template-columns:1fr 1fr; gap:16px; height:100%; }
-        .panel { background:#121823; border:1px solid #1e2a3a; border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
-        .panel-title { font-size:14px; font-weight:700; color:#8aa0b5; text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
+        .panel { background:var(--panel); border:1px solid var(--border); border-radius:10px; padding:16px; overflow:hidden; display:flex; flex-direction:column; }
+        .panel-title { font-size:14px; font-weight:700; color:var(--text-muted); text-transform:uppercase; letter-spacing:.4px; margin-bottom:12px; }
        
        .toolbar { display:flex; gap:8px; margin-bottom:12px; }
-        input, select { background:#0f1520; color:#e7eef7; border:1px solid #253245; border-radius:8px; padding:8px 12px; font-size:13px; }
-        input:focus, select:focus { outline:none; border-color:#1f6feb; }
+        input, select { background:var(--panel-2); color:var(--text); border:1px solid var(--border-hi); border-radius:8px; padding:8px 12px; font-size:13px; }
+        input:focus, select:focus { outline:none; border-color:var(--accent); }
        input { flex:1; }
-        button { cursor:pointer; background:#1f6feb; color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
-        button:hover { background:#1a5fd0; }
+        button { cursor:pointer; background:var(--accent); color:#fff; border:none; border-radius:8px; padding:8px 16px; font-size:13px; }
+        button:hover { background:var(--accent-hover); }
        button:disabled { opacity:.5; cursor:not-allowed; }
-        button.secondary { background:#253245; }
-        button.secondary:hover { background:#2d3e52; }
-        button.danger { background:#e74c3c; }
-        button.danger:hover { background:#c0392b; }
+        button.secondary { background:var(--border-hi); }
+        button.secondary:hover { background:var(--border-hi); }
+        button.danger { background:var(--err); }
+        button.danger:hover { background:var(--err); }
        
        .list { flex:1; overflow-y:auto; }
-        .item { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
-        .item:hover { border-color:#1f6feb; }
-        .item.active { border-color:#1f6feb; background:#111b2a; }
-        .item-name { font-weight:600; color:#e7eef7; margin-bottom:4px; }
-        .item-meta { font-size:12px; color:#8aa0b5; }
-        .badge { display:inline-block; padding:2px 8px; border-radius:999px; font-size:11px; background:#253245; color:#8aa0b5; margin-left:8px; }
-        .badge.woo { background:#0f2a1a; color:#2ecc71; }
+        .item { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
+        .item:hover { border-color:var(--accent); }
+        .item.active { border-color:var(--accent); background:var(--accent-soft); }
+        .item-name { font-weight:600; color:var(--text); margin-bottom:4px; }
+        .item-meta { font-size:12px; color:var(--text-muted); }
+        .badge { display:inline-block; padding:2px 8px; border-radius:999px; font-size:11px; background:var(--border-hi); color:var(--text-muted); margin-left:8px; }
+        .badge.woo { background:var(--ok-soft); color:var(--ok); }
        
        .detail { flex:1; overflow-y:auto; }
-        .detail-empty { color:#8aa0b5; text-align:center; padding:40px; }
+        .detail-empty { color:var(--text-muted); text-align:center; padding:40px; }
        .field { margin-bottom:16px; }
-        .field label { display:block; font-size:12px; color:#8aa0b5; margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
-        .field-value { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:10px 12px; color:#e7eef7; font-size:13px; }
+        .field label { display:block; font-size:12px; color:var(--text-muted); margin-bottom:4px; text-transform:uppercase; letter-spacing:.4px; }
+        .field-value { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:10px 12px; color:var(--text); font-size:13px; }
        
        .actions { display:flex; gap:8px; margin-top:16px; flex-wrap:wrap; }
-        .loading { text-align:center; padding:40px; color:#8aa0b5; }
+        .loading { text-align:center; padding:40px; color:var(--text-muted); }
        
        .stats { display:flex; gap:16px; margin-bottom:16px; }
-        .stat { background:#0f1520; border:1px solid #253245; border-radius:8px; padding:12px; flex:1; text-align:center; cursor:pointer; transition:all .15s; }
-        .stat:hover { border-color:#1f6feb; }
-        .stat.active { border-color:#1f6feb; background:#111b2a; }
-        .stat-value { font-size:24px; font-weight:700; color:#1f6feb; }
-        .stat-label { font-size:11px; color:#8aa0b5; text-transform:uppercase; margin-top:4px; }
+        .stat { background:var(--panel-2); border:1px solid var(--border-hi); border-radius:8px; padding:12px; flex:1; text-align:center; cursor:pointer; transition:all .15s; }
+        .stat:hover { border-color:var(--accent); }
+        .stat.active { border-color:var(--accent); background:var(--accent-soft); }
+        .stat-value { font-size:24px; font-weight:700; color:var(--accent); }
+        .stat-label { font-size:11px; color:var(--text-muted); text-transform:uppercase; margin-top:4px; }
      </style>

      <div class="container">
--- a/public/components/zone-map-editor.js
+++ b/public/components/zone-map-editor.js
@@ -0,0 +1,393 @@
+/**
+ * <zone-map-editor> — editor de zonas de delivery sobre un mapa.
+ *
+ * Light DOM (sin shadow) para que Leaflet (que asume un DOM normal con CSS
+ * global) funcione bien dentro de paneles que sí usan shadow DOM (settings-crud).
+ *
+ * Carga Leaflet 1.9 + leaflet-geoman desde CDN al montar. Las primeras
+ * instancias inyectan los <script>/<link>; las siguientes esperan a que
+ * window.L y window.L.PM estén disponibles.
+ *
+ * API pública:
+ *   set zones(arr)         // [{id, name, polygon, delivery_cost, delivery_days, ...}]
+ *   get zones()            // serializado actual con coordenadas GeoJSON
+ *   set selectedId(id)
+ *   on("change", e => ...) // dispara cuando se crea/edita/borra/renombra
+ *   on("select", e => ...) // dispara cuando se hace click en un polígono
+ *
+ * Uso:
+ *   const ed = document.createElement("zone-map-editor");
+ *   ed.zones = [...];
+ *   ed.addEventListener("change", e => console.log(e.detail.zones));
+ */
+
+const LEAFLET_VERSION = "1.9.4";
+const GEOMAN_VERSION = "2.18.3";
+
+const LEAFLET_CSS = `https://unpkg.com/leaflet@${LEAFLET_VERSION}/dist/leaflet.css`;
+const LEAFLET_JS = `https://unpkg.com/leaflet@${LEAFLET_VERSION}/dist/leaflet.js`;
+const GEOMAN_CSS = `https://unpkg.com/@geoman-io/leaflet-geoman-free@${GEOMAN_VERSION}/dist/leaflet-geoman.css`;
+const GEOMAN_JS = `https://unpkg.com/@geoman-io/leaflet-geoman-free@${GEOMAN_VERSION}/dist/leaflet-geoman.min.js`;
+
+const DEFAULT_CENTER = [-34.6037, -58.3816]; // Obelisco (lat, lng — Leaflet usa [lat,lng])
+const DEFAULT_ZOOM = 12;
+
+const ZONE_PALETTE = [
+  "--chart-blue", "--chart-green", "--chart-purple",
+  "--chart-orange", "--chart-pink", "--chart-gray",
+];
+
+let _scriptsPromise = null;
+function ensureLeafletScripts() {
+  if (window.L && window.L.PM) return Promise.resolve();
+  if (_scriptsPromise) return _scriptsPromise;
+  _scriptsPromise = (async () => {
+    if (!window.L) await loadScript(LEAFLET_JS);
+    if (!window.L.PM) await loadScript(GEOMAN_JS);
+  })();
+  return _scriptsPromise;
+}
+
+function loadScript(src) {
+  return new Promise((resolve, reject) => {
+    const existing = document.querySelector(`script[src="${src}"]`);
+    if (existing) {
+      if (existing.dataset.loaded === "1") { resolve(); return; }
+      existing.addEventListener("load", () => resolve());
+      existing.addEventListener("error", () => reject(new Error(`Failed to load ${src}`)));
+      return;
+    }
+    const s = document.createElement("script");
+    s.src = src;
+    s.async = true;
+    s.onload = () => { s.dataset.loaded = "1"; resolve(); };
+    s.onerror = () => reject(new Error(`Failed to load ${src}`));
+    document.head.appendChild(s);
+  });
+}
+
+function waitForCSS(linkEl, timeoutMs = 4000) {
+  if (linkEl.sheet) return Promise.resolve();
+  return new Promise((resolve) => {
+    const timer = setTimeout(resolve, timeoutMs);
+    linkEl.addEventListener("load", () => { clearTimeout(timer); resolve(); }, { once: true });
+    linkEl.addEventListener("error", () => { clearTimeout(timer); resolve(); }, { once: true });
+  });
+}
+
+function cssVar(name, fallback = "#0ea5e9") {
+  const v = getComputedStyle(document.documentElement).getPropertyValue(name).trim();
+  return v || fallback;
+}
+
+function slugify(name) {
+  return String(name || "")
+    .toLowerCase()
+    .normalize("NFD").replace(/[̀-ͯ]/g, "")
+    .replace(/[^a-z0-9]+/g, "-")
+    .replace(/^-+|-+$/g, "")
+    .slice(0, 40) || `zona-${Date.now().toString(36)}`;
+}
+
+class ZoneMapEditor extends HTMLElement {
+  constructor() {
+    super();
+    this._zones = [];                // estado interno (con polygon GeoJSON)
+    this._layersById = new Map();    // id -> leaflet layer
+    this._selectedId = null;
+    this._map = null;
+    this._mapDiv = null;
+    this._ready = false;
+  }
+
+  connectedCallback() {
+    this.style.display = "block";
+    this.style.position = "relative";
+    this.style.width = "100%";
+    this.style.height = this.getAttribute("height") || "480px";
+
+    // El web component vive en light DOM dentro del shadow root del padre.
+    // Los <link> en document.head NO cruzan shadow boundaries, así que los
+    // anclamos como hijos del propio elemento (sí cruzan, porque slot
+    // composition trae nuestros children al árbol del padre con sus assets).
+    const linkLeaflet = document.createElement("link");
+    linkLeaflet.rel = "stylesheet";
+    linkLeaflet.href = LEAFLET_CSS;
+    this.appendChild(linkLeaflet);
+    const linkGeoman = document.createElement("link");
+    linkGeoman.rel = "stylesheet";
+    linkGeoman.href = GEOMAN_CSS;
+    this.appendChild(linkGeoman);
+
+    this._mapDiv = document.createElement("div");
+    this._mapDiv.style.width = "100%";
+    this._mapDiv.style.height = "100%";
+    this._mapDiv.style.borderRadius = "var(--r-md, 10px)";
+    this._mapDiv.style.overflow = "hidden";
+    this._mapDiv.style.border = "1px solid var(--border, #e2e8f0)";
+    this._mapDiv.style.background = "#e2e8f0";
+    this.appendChild(this._mapDiv);
+
+    ensureLeafletScripts()
+      .then(() => waitForCSS(linkLeaflet))
+      .then(() => this._initMap())
+      .catch((err) => {
+        this._mapDiv.innerHTML = `<div style="padding:16px;color:var(--err);font-family:var(--font-sans);">No se pudo cargar el mapa: ${err.message}</div>`;
+      });
+
+    // Si el host estaba oculto al montar (router/visibility), Leaflet calcula
+    // 0×0 y los tiles no se piden. Observamos el resize para recalcular.
+    if (typeof ResizeObserver !== "undefined") {
+      this._ro = new ResizeObserver(() => {
+        if (this._map) this._map.invalidateSize();
+      });
+      this._ro.observe(this);
+    }
+  }
+
+  disconnectedCallback() {
+    if (this._ro) { this._ro.disconnect(); this._ro = null; }
+    if (this._map) {
+      this._map.remove();
+      this._map = null;
+    }
+    this._layersById.clear();
+    this._ready = false;
+  }
+
+  // ───────────── API pública ─────────────
+
+  get zones() {
+    // Devolver el estado interno con polígonos sincronizados desde los layers.
+    return this._zones.map((z) => ({ ...z, polygon: this._serializePolygon(z.id) || z.polygon || null }));
+  }
+
+  set zones(arr) {
+    const list = Array.isArray(arr) ? arr : [];
+    this._zones = list.map((z) => ({
+      id: z.id || slugify(z.name || ""),
+      name: z.name || "",
+      polygon: z.polygon || null,
+      delivery_cost: z.delivery_cost ?? 0,
+      delivery_days: Array.isArray(z.delivery_days) ? z.delivery_days : ["lun","mar","mie","jue","vie","sab"],
+      delivery_hours: z.delivery_hours || { start: "10:00", end: "20:00" },
+      min_order_amount: z.min_order_amount ?? 0,
+      enabled: z.enabled !== false,
+    }));
+    if (this._ready) this._renderLayers();
+  }
+
+  get selectedId() { return this._selectedId; }
+  set selectedId(id) {
+    this._selectedId = id || null;
+    if (!this._ready) return;
+    for (const [zid, layer] of this._layersById) {
+      this._applyLayerStyle(zid, layer, zid === this._selectedId);
+    }
+    if (id && this._layersById.has(id)) {
+      const layer = this._layersById.get(id);
+      try { this._map.fitBounds(layer.getBounds().pad(0.25)); } catch {}
+    }
+  }
+
+  upsertZone(zone) {
+    const idx = this._zones.findIndex((z) => z.id === zone.id);
+    if (idx >= 0) this._zones[idx] = { ...this._zones[idx], ...zone };
+    else this._zones.push(zone);
+    this._renderLayers();
+    this._emit("change");
+  }
+
+  removeZone(id) {
+    this._zones = this._zones.filter((z) => z.id !== id);
+    if (this._layersById.has(id)) {
+      this._map.removeLayer(this._layersById.get(id));
+      this._layersById.delete(id);
+    }
+    if (this._selectedId === id) this._selectedId = null;
+    this._emit("change");
+  }
+
+  startDrawing() {
+    if (!this._ready) return;
+    this._map.pm.enableDraw("Polygon", {
+      snappable: true,
+      templineStyle: { color: cssVar("--chart-blue") },
+      hintlineStyle: { color: cssVar("--chart-blue"), dashArray: [5, 5] },
+      pathOptions: this._defaultPathOptions(),
+    });
+  }
+
+  // ───────────── Internals ─────────────
+
+  _initMap() {
+    const L = window.L;
+    const center = DEFAULT_CENTER;
+    this._map = L.map(this._mapDiv, {
+      center, zoom: DEFAULT_ZOOM, zoomControl: true, attributionControl: true,
+    });
+
+    L.tileLayer("https://tile.openstreetmap.org/{z}/{x}/{y}.png", {
+      maxZoom: 19,
+      attribution: '&copy; <a href="https://www.openstreetmap.org/copyright">OpenStreetMap</a>',
+    }).addTo(this._map);
+
+    // Geoman: solo botón "draw polygon" + edit/delete contextual desde la UI nuestra.
+    this._map.pm.addControls({
+      position: "topright",
+      drawCircle: false, drawCircleMarker: false, drawMarker: false,
+      drawPolyline: false, drawRectangle: false, drawText: false,
+      cutPolygon: false, rotateMode: false,
+      drawPolygon: true, editMode: true, dragMode: false, removalMode: true,
+    });
+    this._map.pm.setLang("es");
+    this._map.pm.setGlobalOptions({
+      pathOptions: this._defaultPathOptions(),
+      snappable: true,
+    });
+
+    // Listeners globales de geoman.
+    this._map.on("pm:create", (e) => this._handleCreate(e));
+    this._map.on("pm:remove", (e) => this._handleRemove(e));
+
+    this._ready = true;
+    this._renderLayers();
+    // Forzar un invalidateSize después del primer paint por si el contenedor
+    // recién obtuvo tamaño (panel oculto inicial / tabs / etc).
+    requestAnimationFrame(() => this._map && this._map.invalidateSize());
+    setTimeout(() => this._map && this._map.invalidateSize(), 250);
+  }
+
+  _renderLayers() {
+    if (!this._ready) return;
+    const L = window.L;
+    // Borrar layers que ya no existen.
+    for (const [id, layer] of this._layersById) {
+      if (!this._zones.some((z) => z.id === id)) {
+        this._map.removeLayer(layer);
+        this._layersById.delete(id);
+      }
+    }
+    // Crear/actualizar.
+    this._zones.forEach((z, i) => {
+      if (!z.polygon || !Array.isArray(z.polygon.coordinates)) return;
+      const latlngs = z.polygon.coordinates[0].map(([lng, lat]) => [lat, lng]);
+      const existing = this._layersById.get(z.id);
+      if (existing) {
+        existing.setLatLngs(latlngs);
+        this._applyLayerStyle(z.id, existing, z.id === this._selectedId);
+        return;
+      }
+      const color = cssVar(ZONE_PALETTE[i % ZONE_PALETTE.length]);
+      const layer = L.polygon(latlngs, this._pathOptions(color, z.id === this._selectedId)).addTo(this._map);
+      layer.bindTooltip(z.name || z.id, { sticky: true });
+      layer.on("click", () => this._select(z.id));
+      layer.on("pm:edit", () => this._handleEdit(z.id, layer));
+      this._layersById.set(z.id, layer);
+    });
+  }
+
+  _select(id) {
+    this._selectedId = id;
+    for (const [zid, layer] of this._layersById) {
+      this._applyLayerStyle(zid, layer, zid === id);
+    }
+    this._emit("select", { id });
+  }
+
+  _handleCreate(e) {
+    const layer = e.layer;
+    const id = `zona-${Date.now().toString(36)}`;
+    const i = this._zones.length;
+    const color = cssVar(ZONE_PALETTE[i % ZONE_PALETTE.length]);
+    layer.setStyle(this._pathOptions(color, true));
+
+    const polygon = this._toGeoJSONPolygon(layer.getLatLngs());
+    const zone = {
+      id,
+      name: `Zona ${i + 1}`,
+      polygon,
+      delivery_cost: 0,
+      delivery_days: ["lun","mar","mie","jue","vie","sab"],
+      delivery_hours: { start: "10:00", end: "20:00" },
+      min_order_amount: 0,
+      enabled: true,
+    };
+    this._zones.push(zone);
+    this._layersById.set(id, layer);
+    layer.bindTooltip(zone.name, { sticky: true });
+    layer.on("click", () => this._select(id));
+    layer.on("pm:edit", () => this._handleEdit(id, layer));
+    this._select(id);
+    this._emit("change");
+    this._emit("create", { id, zone });
+  }
+
+  _handleEdit(id, layer) {
+    const z = this._zones.find((x) => x.id === id);
+    if (!z) return;
+    z.polygon = this._toGeoJSONPolygon(layer.getLatLngs());
+    this._emit("change");
+  }
+
+  _handleRemove(e) {
+    const layer = e.layer;
+    let removedId = null;
+    for (const [id, l] of this._layersById) {
+      if (l === layer) { removedId = id; break; }
+    }
+    if (!removedId) return;
+    this._zones = this._zones.filter((z) => z.id !== removedId);
+    this._layersById.delete(removedId);
+    if (this._selectedId === removedId) this._selectedId = null;
+    this._emit("change");
+  }
+
+  _serializePolygon(id) {
+    const layer = this._layersById.get(id);
+    if (!layer) return null;
+    return this._toGeoJSONPolygon(layer.getLatLngs());
+  }
+
+  _toGeoJSONPolygon(latlngs) {
+    // Leaflet pasa anidado: [[{lat,lng}...]] para polígonos simples.
+    const ring = Array.isArray(latlngs[0]) ? latlngs[0] : latlngs;
+    const coords = ring.map((p) => [p.lng, p.lat]);
+    // Cerrar el anillo si no está cerrado (GeoJSON lo requiere).
+    const first = coords[0];
+    const last = coords[coords.length - 1];
+    if (!first || !last || first[0] !== last[0] || first[1] !== last[1]) {
+      if (first) coords.push([first[0], first[1]]);
+    }
+    return { type: "Polygon", coordinates: [coords] };
+  }
+
+  _defaultPathOptions() {
+    return this._pathOptions(cssVar("--chart-blue"), false);
+  }
+
+  _pathOptions(color, selected) {
+    return {
+      color,
+      weight: selected ? 3 : 2,
+      opacity: 0.95,
+      fillColor: color,
+      fillOpacity: selected ? 0.28 : 0.18,
+    };
+  }
+
+  _applyLayerStyle(id, layer, selected) {
+    const i = this._zones.findIndex((z) => z.id === id);
+    const color = cssVar(ZONE_PALETTE[(i < 0 ? 0 : i) % ZONE_PALETTE.length]);
+    layer.setStyle(this._pathOptions(color, selected));
+  }
+
+  _emit(name, detail = {}) {
+    detail = { zones: this.zones, ...detail };
+    this.dispatchEvent(new CustomEvent(name, { detail, bubbles: true, composed: true }));
+  }
+}
+
+if (!customElements.get("zone-map-editor")) {
+  customElements.define("zone-map-editor", ZoneMapEditor);
+}
--- a/public/index.html
+++ b/public/index.html
@@ -3,10 +3,12 @@
 <head>
  <meta charset="utf-8" />
  <meta name="viewport" content="width=device-width,initial-scale=1" />
-  <title>Bot Ops Console</title>
+  <title>Piaf Console</title>
+  <link rel="stylesheet" href="/styles/theme.css" />
 </head>
 <body>
  <ops-shell></ops-shell>
+  <script src="https://cdn.jsdelivr.net/npm/chart.js@4.4.1/dist/chart.umd.min.js"></script>
  <script type="module" src="/app.js"></script>
 </body>
 </html>
--- a/public/lib/api.js
+++ b/public/lib/api.js
@@ -1,3 +1,35 @@
+import { toast } from "./toast.js";
+
+/**
+ * fetch wrapper que dispara toast en error de red o respuesta no-OK.
+ * Devuelve la respuesta parseada como JSON. Si la respuesta tiene
+ * `{ ok: false, error }`, también dispara toast.
+ */
+export async function safeFetch(url, opts = {}, { silent = false, label = null } = {}) {
+  let res;
+  try {
+    res = await fetch(url, opts);
+  } catch (err) {
+    if (!silent) toast({ kind: "error", text: `${label || "Red"}: ${err?.message || "sin conexión"}` });
+    throw err;
+  }
+  if (!res.ok) {
+    let body = null;
+    try { body = await res.json(); } catch (_) {}
+    const msg = body?.error || body?.message || `${res.status} ${res.statusText}`;
+    if (!silent) toast({ kind: "error", text: `${label || "Error"}: ${msg}` });
+    const err = new Error(msg);
+    err.status = res.status;
+    err.body = body;
+    throw err;
+  }
+  try {
+    return await res.json();
+  } catch (_) {
+    return {};
+  }
+}
+
 export const api = {
  async conversations({ q = "", status = "", state = "" } = {}) {
    const u = new URL("/conversations", location.origin);
@@ -46,16 +78,16 @@ export const api = {
  },

  async simEvolution(payload) {
-    return fetch("/webhook/evolution", {
+    return safeFetch("/webhook/evolution", {
      method: "POST",
      headers: { "Content-Type": "application/json" },
      body: JSON.stringify(payload),
-    }).then(r => r.json());
+    }, { label: "Sim Evolution" });
  },

  async retryLast(chat_id) {
    if (!chat_id) throw new Error("chat_id_required");
-    return fetch(`/conversations/${encodeURIComponent(chat_id)}/retry-last`, { method: "POST" }).then(r => r.json());
+    return safeFetch(`/conversations/${encodeURIComponent(chat_id)}/retry-last`, { method: "POST" }, { label: "Retry" });
  },

  // Products CRUD
@@ -185,39 +217,21 @@ export const api = {
    return fetch("/products/sync-from-woo", { method: "POST" }).then(r => r.json());
  },

-  // --- Testing ---
-  async listRecentOrders({ limit = 20 } = {}) {
-    const u = new URL("/test/orders", location.origin);
+  // --- Orders & Stats ---
+  async listOrders({ page = 1, limit = 50 } = {}) {
+    const u = new URL("/api/orders", location.origin);
+    u.searchParams.set("page", String(page));
    u.searchParams.set("limit", String(limit));
    return fetch(u).then(r => r.json());
  },

-  async getProductsWithStock() {
-    return fetch("/test/products-with-stock").then(r => r.json());
+  async getOrderStats() {
+    return fetch("/api/stats/orders").then(r => r.json());
  },

-  async createTestOrder({ basket, address, wa_chat_id }) {
-    return fetch("/test/order", {
-      method: "POST",
-      headers: { "Content-Type": "application/json" },
-      body: JSON.stringify({ basket, address, wa_chat_id }),
-    }).then(r => r.json());
-  },
-
-  async createPaymentLink({ woo_order_id, amount }) {
-    return fetch("/test/payment-link", {
-      method: "POST",
-      headers: { "Content-Type": "application/json" },
-      body: JSON.stringify({ woo_order_id, amount }),
-    }).then(r => r.json());
-  },
-
-  async simulateMpWebhook({ woo_order_id, amount }) {
-    return fetch("/test/simulate-webhook", {
-      method: "POST",
-      headers: { "Content-Type": "application/json" },
-      body: JSON.stringify({ woo_order_id, amount }),
-    }).then(r => r.json());
+  // Alias para compatibilidad
+  async listRecentOrders({ limit = 20 } = {}) {
+    return this.listOrders({ page: 1, limit });
  },

  // --- Prompts CRUD ---
--- a/public/lib/modal.js
+++ b/public/lib/modal.js
@@ -11,114 +11,81 @@

 const STYLES = `
  .modal-overlay {
-    position: fixed;
-    top: 0;
-    left: 0;
-    right: 0;
-    bottom: 0;
-    background: rgba(0, 0, 0, 0.5);
-    display: flex;
-    align-items: center;
-    justify-content: center;
+    position: fixed; top: 0; left: 0; right: 0; bottom: 0;
+    background: rgba(15, 23, 42, 0.45);
+    backdrop-filter: blur(2px);
+    display: flex; align-items: center; justify-content: center;
    z-index: 10000;
    animation: fadeIn 0.15s ease-out;
+    font-family: var(--font-sans, system-ui);
  }
-  
-  @keyframes fadeIn {
-    from { opacity: 0; }
-    to { opacity: 1; }
-  }
-  
+  @keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } }
  @keyframes slideIn {
-    from { transform: translateY(-20px); opacity: 0; }
+    from { transform: translateY(-12px); opacity: 0; }
    to   { transform: translateY(0); opacity: 1; }
  }
-  
  .modal-box {
-    background: #1e1e1e;
-    border-radius: 8px;
+    background: var(--panel, #ffffff);
+    border-radius: var(--r-lg, 12px);
    padding: 24px;
    min-width: 320px;
    max-width: 480px;
-    box-shadow: 0 8px 32px rgba(0, 0, 0, 0.4);
+    box-shadow: var(--shadow-lg, 0 12px 28px rgba(15,23,42,.10));
+    border: 1px solid var(--border, #e2e8f0);
    animation: slideIn 0.2s ease-out;
-    border: 1px solid #333;
  }
-  
  .modal-header {
-    display: flex;
-    align-items: center;
-    gap: 12px;
-    margin-bottom: 16px;
+    display: flex; align-items: center; gap: 12px;
+    margin-bottom: 14px;
  }
-  
  .modal-icon {
-    width: 28px;
-    height: 28px;
-    border-radius: 50%;
-    display: flex;
-    align-items: center;
-    justify-content: center;
-    font-size: 16px;
+    width: 32px; height: 32px; border-radius: 50%;
+    display: flex; align-items: center; justify-content: center;
+    font-size: 16px; font-weight: 700;
    flex-shrink: 0;
  }
-  
-  .modal-icon.success { background: #22c55e20; color: #22c55e; }
-  .modal-icon.error { background: #ef444420; color: #ef4444; }
-  .modal-icon.warn { background: #f59e0b20; color: #f59e0b; }
-  .modal-icon.info { background: #3b82f620; color: #3b82f6; }
-  .modal-icon.confirm { background: #8b5cf620; color: #8b5cf6; }
-  
+  .modal-icon.success { background: var(--ok-soft, #d1fae5);   color: var(--ok, #10b981); }
+  .modal-icon.error   { background: var(--err-soft, #fee2e2);  color: var(--err, #ef4444); }
+  .modal-icon.warn    { background: var(--warn-soft, #fef3c7); color: var(--warn, #f59e0b); }
+  .modal-icon.info    { background: var(--accent-soft, #e0f2fe); color: var(--accent, #0ea5e9); }
+  .modal-icon.confirm { background: var(--accent-soft, #e0f2fe); color: var(--accent-hover, #0284c7); }
  .modal-title {
-    font-size: 16px;
-    font-weight: 600;
-    color: #fff;
+    font-size: 16px; font-weight: 600;
+    color: var(--text, #0f172a);
    margin: 0;
+    letter-spacing: -0.01em;
  }
-  
  .modal-message {
-    color: #ccc;
-    font-size: 14px;
-    line-height: 1.5;
+    color: var(--text-dim, #475569);
+    font-size: 14px; line-height: 1.5;
    margin-bottom: 20px;
    word-break: break-word;
  }
-  
  .modal-buttons {
-    display: flex;
-    gap: 12px;
-    justify-content: flex-end;
+    display: flex; gap: 8px; justify-content: flex-end;
  }
-  
  .modal-btn {
    padding: 8px 16px;
-    border-radius: 6px;
-    font-size: 14px;
-    font-weight: 500;
-    cursor: pointer;
-    border: none;
+    border-radius: var(--r-md, 10px);
+    font-size: 13px; font-weight: 500;
+    cursor: pointer; border: 1px solid transparent;
    transition: all 0.15s;
+    font-family: inherit;
  }
-  
-  .modal-btn:hover {
-    filter: brightness(1.1);
-  }
-  
+  .modal-btn:focus-visible { outline: none; box-shadow: var(--focus-ring, 0 0 0 3px rgba(14,165,233,.3)); }
  .modal-btn.primary {
-    background: #3b82f6;
-    color: white;
+    background: var(--accent, #0ea5e9); color: var(--text-on-acc, #fff);
  }
-  
+  .modal-btn.primary:hover { background: var(--accent-hover, #0284c7); }
  .modal-btn.secondary {
-    background: #333;
-    color: #ccc;
-    border: 1px solid #444;
+    background: var(--panel, #fff); color: var(--text, #0f172a);
+    border-color: var(--border-hi, #cbd5e1);
  }
-  
+  .modal-btn.secondary:hover { border-color: var(--accent, #0ea5e9); color: var(--accent-hover, #0284c7); }
  .modal-btn.danger {
-    background: #ef4444;
-    color: white;
+    background: var(--err, #ef4444); color: #fff;
  }
+  .modal-btn.danger:hover { filter: brightness(0.95); }
 `;

 // Inyectar estilos una sola vez
--- a/public/lib/router.js
+++ b/public/lib/router.js
@@ -2,7 +2,8 @@ import { emit } from "./bus.js";

 // Mapeo de rutas a vistas
 const ROUTES = [
-  { pattern: /^\/$/, view: "chat", params: [] },
+  { pattern: /^\/$/, view: "home", params: [] },
+  { pattern: /^\/home$/, view: "home", params: [] },
  { pattern: /^\/chat$/, view: "chat", params: [] },
  { pattern: /^\/conversaciones$/, view: "conversations", params: [] },
  { pattern: /^\/usuarios$/, view: "users", params: [] },
@@ -15,7 +16,6 @@ const ROUTES = [
  { pattern: /^\/cantidades$/, view: "quantities", params: [] },
  { pattern: /^\/pedidos$/, view: "orders", params: [] },
  { pattern: /^\/pedidos\/([^/]+)$/, view: "orders", params: ["id"] },
-  { pattern: /^\/test$/, view: "test", params: [] },
  { pattern: /^\/config-prompts$/, view: "prompts", params: [] },
  { pattern: /^\/atencion-humana$/, view: "takeovers", params: [] },
  { pattern: /^\/configuracion$/, view: "settings", params: [] },
@@ -23,6 +23,7 @@ const ROUTES = [

 // Mapeo de vistas a rutas base (para navegación sin parámetros)
 const VIEW_TO_PATH = {
+  home: "/home",
  chat: "/chat",
  conversations: "/conversaciones",
  users: "/usuarios",
@@ -31,7 +32,6 @@ const VIEW_TO_PATH = {
  crosssell: "/crosssell",
  quantities: "/cantidades",
  orders: "/pedidos",
-  test: "/test",
  prompts: "/config-prompts",
  takeovers: "/atencion-humana",
  settings: "/configuracion",
@@ -54,8 +54,8 @@ export function parseRoute(pathname) {
    }
  }
  
-  // Fallback a chat si no matchea ninguna ruta
-  return { view: "chat", params: {} };
+  // Fallback a home si no matchea ninguna ruta
+  return { view: "home", params: {} };
 }

 /**
--- a/public/lib/sse.js
+++ b/public/lib/sse.js
@@ -1,15 +1,71 @@
 import { emit } from "./bus.js";

-export function connectSSE() {
-  const es = new EventSource("/stream");
+/**
+ * SSE client con reconnect exponencial y try-catch en parseo.
+ * Si el server reinicia o un evento viene malformado, no rompe la app.
+ */

-  es.addEventListener("hello", () => emit("sse:status", { ok: true }));
-  es.addEventListener("conversation.upsert", (e) => emit("conversation:upsert", JSON.parse(e.data)));
-  es.addEventListener("run.created", (e) => emit("run:created", JSON.parse(e.data)));
-  es.addEventListener("takeover.created", (e) => emit("takeover:created", JSON.parse(e.data)));
-  es.addEventListener("order.created", (e) => emit("order:created", JSON.parse(e.data)));
+let _es = null;
+let _retryDelay = 1000;
+let _retryTimer = null;
+const MAX_RETRY = 30_000;

-  es.onerror = () => emit("sse:status", { ok: false });
+const EVENTS = [
+  ["conversation.upsert", "conversation:upsert"],
+  ["run.created", "run:created"],
+  ["takeover.created", "takeover:created"],
+  ["order.created", "order:created"],
+];

-  return es;
+function safeParse(rawData, evName) {
+  try {
+    return JSON.parse(rawData);
+  } catch (err) {
+    console.error(`[sse] bad payload for ${evName}:`, err?.message || err);
+    return null;
+  }
+}
+
+function attach(es) {
+  es.addEventListener("hello", () => {
+    _retryDelay = 1000; // reset on success
+    emit("sse:status", { ok: true });
+  });
+
+  for (const [serverName, busName] of EVENTS) {
+    es.addEventListener(serverName, (e) => {
+      const data = safeParse(e.data, serverName);
+      if (data !== null) emit(busName, data);
+    });
+  }
+
+  es.onerror = () => {
+    emit("sse:status", { ok: false });
+    try { es.close(); } catch (_) {}
+    if (_es === es) _es = null;
+    scheduleReconnect();
+  };
+}
+
+function scheduleReconnect() {
+  if (_retryTimer) return;
+  const delay = _retryDelay;
+  _retryTimer = setTimeout(() => {
+    _retryTimer = null;
+    connectSSE();
+  }, delay);
+  _retryDelay = Math.min(_retryDelay * 2, MAX_RETRY);
+}
+
+export function connectSSE() {
+  if (_retryTimer) {
+    clearTimeout(_retryTimer);
+    _retryTimer = null;
+  }
+  if (_es) {
+    try { _es.close(); } catch (_) {}
+  }
+  _es = new EventSource("/stream");
+  attach(_es);
+  return _es;
 }
--- a/public/lib/toast.js
+++ b/public/lib/toast.js
@@ -0,0 +1,95 @@
+/**
+ * Toast service global. Sin dependencias.
+ * Inyecta un container en <body> y empuja toasts apilados.
+ *
+ * Uso:
+ *   import { toast } from "./toast.js";
+ *   toast({ kind: "error", text: "No se pudo guardar" });
+ *   toast({ kind: "ok", text: "Listo", ms: 2000 });
+ */
+
+// Lee var del :root con fallback. Permite que la paleta de toasts se adapte
+// al tema sin que el archivo conozca los hex.
+function v(name, fallback) {
+  try {
+    const c = getComputedStyle(document.documentElement).getPropertyValue(name).trim();
+    return c || fallback;
+  } catch { return fallback; }
+}
+
+function kindColors() {
+  return {
+    error: { bg: v("--err-soft",  "#fee2e2"), border: v("--err",  "#ef4444"), text: v("--err-text",  "#7f1d1d") },
+    ok:    { bg: v("--ok-soft",   "#d1fae5"), border: v("--ok",   "#10b981"), text: v("--user-text", "#064e3b") },
+    warn:  { bg: v("--warn-soft", "#fef3c7"), border: v("--warn", "#f59e0b"), text: v("--text",      "#0f172a") },
+    info:  { bg: v("--accent-soft","#e0f2fe"),border: v("--accent","#0ea5e9"),text: v("--bot-text",  "#1e3a8a") },
+  };
+}
+
+let _container = null;
+
+function ensureContainer() {
+  if (_container) return _container;
+  _container = document.createElement("div");
+  _container.id = "toast-stack";
+  Object.assign(_container.style, {
+    position: "fixed",
+    right: "16px",
+    bottom: "16px",
+    display: "flex",
+    flexDirection: "column",
+    gap: "8px",
+    zIndex: "9999",
+    pointerEvents: "none",
+    maxWidth: "420px",
+  });
+  document.body.appendChild(_container);
+  return _container;
+}
+
+export function toast({ kind = "error", text = "", ms = 4000 } = {}) {
+  if (!text) return;
+  const COLORS = kindColors();
+  const colors = COLORS[kind] || COLORS.info;
+  const el = document.createElement("div");
+  Object.assign(el.style, {
+    background: colors.bg,
+    border: `1px solid ${colors.border}`,
+    color: colors.text,
+    padding: "12px 16px",
+    borderRadius: "12px",
+    fontSize: "13px",
+    fontWeight: "500",
+    fontFamily: "var(--font-sans, system-ui)",
+    boxShadow: "var(--shadow-md, 0 4px 12px rgba(15,23,42,.06))",
+    pointerEvents: "auto",
+    cursor: "pointer",
+    transform: "translateX(120%)",
+    transition: "transform .25s ease, opacity .25s ease",
+    opacity: "0",
+    wordBreak: "break-word",
+    overflowWrap: "anywhere",
+  });
+  el.textContent = String(text);
+
+  const c = ensureContainer();
+  c.appendChild(el);
+
+  // Animar entrada
+  requestAnimationFrame(() => {
+    el.style.transform = "translateX(0)";
+    el.style.opacity = "1";
+  });
+
+  const dismiss = () => {
+    el.style.transform = "translateX(120%)";
+    el.style.opacity = "0";
+    setTimeout(() => el.remove(), 280);
+  };
+  el.addEventListener("click", dismiss);
+  setTimeout(dismiss, Math.max(800, ms));
+}
+
+export function toastError(text) { toast({ kind: "error", text }); }
+export function toastOk(text)    { toast({ kind: "ok",    text, ms: 2500 }); }
+export function toastWarn(text)  { toast({ kind: "warn",  text }); }
--- a/public/main.js
+++ b/public/main.js
@@ -70,7 +70,6 @@ function upsertConversation(chat_id, patch) {
 * - call LLM (structured output)
 * - product search (LIMITED) + resolve ids
 * - create/update Woo order
- * - create MercadoPago link
 * - save state
 */
 async function processMessage({ chat_id, from, text }) {
@@ -82,7 +81,7 @@ async function processMessage({ chat_id, from, text }) {
  // Minimal simulated LLM output (replace later)
  const plan = {
    reply: `Recibido: "${text}". ¿Querés retiro o envío?`,
-    next_state: "BUILDING_ORDER",
+    next_state: "CART",
    intent: "create_order",
    missing_fields: ["delivery_or_pickup"],
    order_action: "none",
@@ -93,7 +92,6 @@ async function processMessage({ chat_id, from, text }) {
    ok: true,
    checks: [
      { name: "required_keys_present", ok: true },
-      { name: "no_checkout_without_payment_link", ok: true },
      { name: "no_order_action_without_items", ok: true },
    ],
  };
@@ -111,7 +109,6 @@ async function processMessage({ chat_id, from, text }) {
    invariants,
    final_reply: plan.reply,
    order_id: null,
-    payment_link: null,
    latency_ms: Date.now() - started_at,
  };

--- a/public/styles/fonts/Inter-Variable.woff2
+++ b/public/styles/fonts/Inter-Variable.woff2
--- a/public/styles/fonts/JetBrainsMono-Variable.woff2
+++ b/public/styles/fonts/JetBrainsMono-Variable.woff2
--- a/public/styles/theme.css
+++ b/public/styles/theme.css
@@ -0,0 +1,156 @@
+/**
+ * Tema global Botino — light pastel frío (azul/verde).
+ *
+ * CSS custom properties heredan a través del shadow DOM, así que cualquier
+ * componente puede usar `var(--bg)` sin re-declarar nada.
+ */
+
+/* ────────────────────────────────────────────────────────────
+ * Tipografía: Inter + JetBrains Mono (variable, self-hosted)
+ * ──────────────────────────────────────────────────────────── */
+@font-face {
+  font-family: "Inter";
+  src: url("/styles/fonts/Inter-Variable.woff2") format("woff2");
+  font-weight: 100 900;
+  font-style: normal;
+  font-display: swap;
+}
+@font-face {
+  font-family: "JetBrains Mono";
+  src: url("/styles/fonts/JetBrainsMono-Variable.woff2") format("woff2");
+  font-weight: 100 900;
+  font-style: normal;
+  font-display: swap;
+}
+
+/* ────────────────────────────────────────────────────────────
+ * Tokens de diseño
+ * ──────────────────────────────────────────────────────────── */
+:root {
+  /* Surfaces */
+  --bg:           #f7fafc;   /* casi blanco con tinte azul muy sutil */
+  --panel:        #ffffff;   /* tarjetas / paneles principales */
+  --panel-2:      #f1f5f9;   /* slate-100 */
+  --panel-3:      #e2e8f0;   /* slate-200 */
+
+  /* Borders */
+  --border:       #e2e8f0;   /* slate-200 */
+  --border-hi:    #cbd5e1;   /* slate-300 */
+  --border-active:#0ea5e9;   /* sky-500 */
+
+  /* Text */
+  --text:         #0f172a;   /* slate-900 */
+  --text-dim:     #475569;   /* slate-600 */
+  --text-muted:   #64748b;   /* slate-500 */
+  --text-on-acc:  #ffffff;
+  --muted:        var(--text-muted);
+
+  /* Accents — azul/verde fríos como protagonistas */
+  --accent:       #0ea5e9;   /* sky-500 */
+  --accent-hover: #0284c7;   /* sky-600 */
+  --accent-soft:  #e0f2fe;   /* sky-100 */
+  --ok:           #10b981;   /* emerald-500 */
+  --ok-soft:      #d1fae5;   /* emerald-100 */
+  --warn:         #f59e0b;   /* amber-500 */
+  --warn-soft:    #fef3c7;
+  --err:          #ef4444;   /* red-500 */
+  --err-soft:     #fee2e2;
+
+  /* Bubbles — light pastel */
+  --user-bubble:  #d1fae5;   /* emerald-100 (cliente) */
+  --user-border:  #6ee7b7;   /* emerald-300 */
+  --user-text:    #064e3b;   /* emerald-900 */
+  --user-name:    #047857;   /* emerald-700 */
+  --user-meta:    #059669;   /* emerald-600 */
+
+  --bot-bubble:   #dbeafe;   /* blue-100 (bot) */
+  --bot-border:   #93c5fd;   /* blue-300 */
+  --bot-text:     #1e3a8a;   /* blue-900 */
+  --bot-name:     #1d4ed8;   /* blue-700 */
+  --bot-meta:     #2563eb;   /* blue-600 */
+
+  --err-bubble:   #fee2e2;
+  --err-border:   #fca5a5;
+  --err-text:     #7f1d1d;
+  --err-name:     #b91c1c;
+  --err-meta:     #dc2626;
+
+  /* Charts — paleta pastel coordinada (~400 saturación) */
+  --chart-blue:   #38bdf8;   /* sky-400 */
+  --chart-green:  #34d399;   /* emerald-400 */
+  --chart-purple: #a78bfa;   /* violet-400 */
+  --chart-orange: #fb923c;   /* orange-400 */
+  --chart-pink:   #f472b6;   /* pink-400 */
+  --chart-gray:   #94a3b8;   /* slate-400 */
+  --chart-blue-soft:  rgba(56, 189, 248, 0.20);
+  --chart-green-soft: rgba(52, 211, 153, 0.20);
+
+  /* Spacing scale */
+  --space-1: 4px;
+  --space-2: 8px;
+  --space-3: 12px;
+  --space-4: 16px;
+  --space-5: 20px;
+  --space-6: 24px;
+  --space-8: 32px;
+
+  /* Radii */
+  --r-sm: 8px;
+  --r-md: 10px;
+  --r-lg: 12px;
+  --r-xl: 16px;
+
+  /* Shadows */
+  --shadow-sm:     0 1px 2px rgba(15, 23, 42, 0.04);
+  --shadow-md:     0 4px 12px rgba(15, 23, 42, 0.06);
+  --shadow-lg:     0 12px 28px rgba(15, 23, 42, 0.10);
+  --shadow-bubble: 0 1px 2px rgba(15, 23, 42, 0.04);
+
+  /* Type scale */
+  --font-sans: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
+  --font-mono: "JetBrains Mono", ui-monospace, "Fira Mono", monospace;
+  --fs-xs:   11px;
+  --fs-sm:   12px;
+  --fs-base: 14px;
+  --fs-md:   15px;
+  --fs-lg:   18px;
+  --fs-xl:   24px;
+  --fw-regular:  400;
+  --fw-medium:   500;
+  --fw-semibold: 600;
+  --fw-bold:     700;
+  --lh-base:  1.5;
+  --lh-tight: 1.3;
+
+  /* Focus ring (accesibilidad) */
+  --focus-ring: 0 0 0 3px var(--accent-soft);
+}
+
+/* ────────────────────────────────────────────────────────────
+ * Reset / defaults
+ * ──────────────────────────────────────────────────────────── */
+html, body {
+  background: var(--bg);
+  color: var(--text);
+  margin: 0;
+  font-family: var(--font-sans);
+  font-size: var(--fs-base);
+  line-height: var(--lh-base);
+  -webkit-font-smoothing: antialiased;
+  -moz-osx-font-smoothing: grayscale;
+}
+
+* { box-sizing: border-box; }
+
+/* Scrollbars finos / pastel */
+* {
+  scrollbar-width: thin;
+  scrollbar-color: var(--border-hi) transparent;
+}
+*::-webkit-scrollbar { width: 8px; height: 8px; }
+*::-webkit-scrollbar-thumb { background: var(--border-hi); border-radius: 4px; }
+*::-webkit-scrollbar-thumb:hover { background: var(--text-muted); }
+*::-webkit-scrollbar-track { background: transparent; }
+
+/* Selection con tinte pastel */
+::selection { background: var(--accent-soft); color: var(--text); }
--- a/scripts/migrate-woo-orders.mjs
+++ b/scripts/migrate-woo-orders.mjs
@@ -0,0 +1,360 @@
+/**
+ * Migración directa de pedidos WooCommerce (MySQL) a cache local (PostgreSQL)
+ * 
+ * WooCommerce 8.x+ usa HPOS (High Performance Order Storage)
+ * 
+ * Uso:
+ *   node scripts/migrate-woo-orders.mjs [--tenant-id=xxx] [--batch-size=500] [--dry-run]
+ * 
+ * Requiere en .env:
+ *   WOO_MYSQL_HOST, WOO_MYSQL_PORT, WOO_MYSQL_USER, WOO_MYSQL_PASSWORD, WOO_MYSQL_DATABASE
+ *   WOO_TABLE_PREFIX (default: wp_)
+ *   DATABASE_URL (PostgreSQL)
+ */
+
+import mysql from "mysql2/promise";
+import pg from "pg";
+import "dotenv/config";
+
+const { Pool } = pg;
+
+// --- Configuración ---
+const TENANT_ID = process.argv.find(a => a.startsWith("--tenant-id="))?.split("=")[1] 
+  || process.env.DEFAULT_TENANT_ID 
+  || "eb71b9a7-9ccf-430e-9b25-951a0c589c0f"; // tenant de piaf
+
+const BATCH_SIZE = parseInt(process.argv.find(a => a.startsWith("--batch-size="))?.split("=")[1] || "500", 10);
+const DRY_RUN = process.argv.includes("--dry-run");
+const TABLE_PREFIX = process.env.WOO_TABLE_PREFIX || "wp_";
+
+// --- Conexiones ---
+let mysqlConn;
+let pgPool;
+
+async function connect() {
+  console.log("[migrate] Conectando a MySQL...");
+  mysqlConn = await mysql.createConnection({
+    host: process.env.WOO_MYSQL_HOST,
+    port: parseInt(process.env.WOO_MYSQL_PORT || "3306", 10),
+    user: process.env.WOO_MYSQL_USER,
+    password: process.env.WOO_MYSQL_PASSWORD,
+    database: process.env.WOO_MYSQL_DATABASE,
+    rowsAsArray: false,
+  });
+  console.log("[migrate] MySQL conectado");
+
+  console.log("[migrate] Conectando a PostgreSQL...");
+  pgPool = new Pool({
+    connectionString: process.env.DATABASE_URL,
+    max: 5,
+  });
+  await pgPool.query("SELECT 1");
+  console.log("[migrate] PostgreSQL conectado");
+}
+
+async function disconnect() {
+  if (mysqlConn) await mysqlConn.end();
+  if (pgPool) await pgPool.end();
+}
+
+// --- Query principal de pedidos (HPOS) ---
+function buildOrdersQuery() {
+  return `
+    SELECT 
+      o.id as order_id,
+      o.status,
+      o.currency,
+      o.total_amount as total,
+      o.date_created_gmt as date_created,
+      o.date_paid_gmt as date_paid,
+      o.payment_method,
+      o.payment_method_title,
+      
+      -- Billing
+      ba.first_name as billing_first_name,
+      ba.last_name as billing_last_name,
+      ba.address_1 as billing_address_1,
+      ba.city as billing_city,
+      ba.state as billing_state,
+      ba.postcode as billing_postcode,
+      ba.phone as billing_phone,
+      ba.email as billing_email,
+      
+      -- Shipping
+      sa.first_name as shipping_first_name,
+      sa.last_name as shipping_last_name,
+      sa.address_1 as shipping_address_1,
+      sa.address_2 as shipping_address_2,
+      sa.city as shipping_city,
+      sa.state as shipping_state,
+      sa.postcode as shipping_postcode
+
+    FROM ${TABLE_PREFIX}wc_orders o
+    LEFT JOIN ${TABLE_PREFIX}wc_order_addresses ba 
+      ON ba.order_id = o.id AND ba.address_type = 'billing'
+    LEFT JOIN ${TABLE_PREFIX}wc_order_addresses sa 
+      ON sa.order_id = o.id AND sa.address_type = 'shipping'
+    WHERE o.type = 'shop_order'
+    ORDER BY o.id ASC
+  `;
+}
+
+// --- Query de items por pedido ---
+async function getOrderItems(orderId) {
+  const [items] = await mysqlConn.query(`
+    SELECT 
+      oi.order_item_id,
+      oi.order_item_name as product_name,
+      MAX(CASE WHEN oim.meta_key = '_product_id' THEN oim.meta_value END) as product_id,
+      MAX(CASE WHEN oim.meta_key = '_variation_id' THEN oim.meta_value END) as variation_id,
+      MAX(CASE WHEN oim.meta_key = '_qty' THEN oim.meta_value END) as quantity,
+      MAX(CASE WHEN oim.meta_key = '_line_total' THEN oim.meta_value END) as line_total,
+      MAX(CASE WHEN oim.meta_key = '_line_subtotal' THEN oim.meta_value END) as line_subtotal,
+      MAX(CASE WHEN oim.meta_key = 'unit' THEN oim.meta_value END) as unit,
+      MAX(CASE WHEN oim.meta_key = 'weight_g' THEN oim.meta_value END) as weight_g
+    FROM ${TABLE_PREFIX}woocommerce_order_items oi
+    LEFT JOIN ${TABLE_PREFIX}woocommerce_order_itemmeta oim ON oim.order_item_id = oi.order_item_id
+    WHERE oi.order_id = ? AND oi.order_item_type = 'line_item'
+    GROUP BY oi.order_item_id, oi.order_item_name
+  `, [orderId]);
+  
+  return items;
+}
+
+// --- Query de metadata por pedido (source, shipping_method, etc) ---
+async function getOrderMeta(orderId) {
+  const [rows] = await mysqlConn.query(`
+    SELECT meta_key, meta_value
+    FROM ${TABLE_PREFIX}wc_orders_meta
+    WHERE order_id = ?
+    AND meta_key IN ('source', 'shipping_method', 'payment_method_wa', 'run_id')
+  `, [orderId]);
+  
+  const meta = {};
+  for (const row of rows) {
+    meta[row.meta_key] = row.meta_value;
+  }
+  return meta;
+}
+
+// --- Detectar source y flags ---
+function detectOrderFlags(order, meta) {
+  // Source
+  const source = meta.source || "web";
+  
+  // isDelivery
+  const shippingMethod = meta.shipping_method || "";
+  const isDelivery = shippingMethod === "delivery" || 
+    (!shippingMethod.toLowerCase().includes("retiro") && 
+     !shippingMethod.toLowerCase().includes("pickup") &&
+     !shippingMethod.toLowerCase().includes("local") &&
+     order.shipping_address_1); // Si tiene dirección de envío
+  
+  // isCash
+  const metaPayment = meta.payment_method_wa || "";
+  const isCash = metaPayment === "cash" ||
+    order.payment_method === "cod" ||
+    (order.payment_method_title || "").toLowerCase().includes("efectivo");
+  
+  return { source, isDelivery, isCash };
+}
+
+// --- Detectar sell_unit del item ---
+function detectSellUnit(item) {
+  if (item.unit === "g" || item.unit === "kg") return "kg";
+  if (item.unit === "unit") return "unit";
+  if (item.weight_g) return "kg";
+  
+  const name = (item.product_name || "").toLowerCase();
+  if (name.includes(" kg") || name.includes("kilo")) return "kg";
+  
+  return "unit";
+}
+
+// --- Insert en PostgreSQL (batch con transacción) ---
+async function insertOrderBatch(orders) {
+  if (DRY_RUN || orders.length === 0) return;
+  
+  const client = await pgPool.connect();
+  try {
+    await client.query("BEGIN");
+    
+    for (const order of orders) {
+      // Upsert pedido
+      await client.query(`
+        INSERT INTO woo_orders_cache (
+          tenant_id, woo_order_id, status, total, currency,
+          date_created, date_paid, source, is_delivery, is_cash,
+          customer_name, customer_phone, customer_email,
+          shipping_address_1, shipping_address_2, shipping_city,
+          shipping_state, shipping_postcode, shipping_country,
+          billing_address_1, billing_city, billing_state, billing_postcode,
+          raw, updated_at
+        ) VALUES (
+          $1, $2, $3, $4, $5,
+          $6, $7, $8, $9, $10,
+          $11, $12, $13,
+          $14, $15, $16,
+          $17, $18, $19,
+          $20, $21, $22, $23,
+          $24, NOW()
+        )
+        ON CONFLICT (tenant_id, woo_order_id)
+        DO UPDATE SET
+          status = EXCLUDED.status,
+          total = EXCLUDED.total,
+          date_paid = EXCLUDED.date_paid,
+          source = EXCLUDED.source,
+          is_delivery = EXCLUDED.is_delivery,
+          is_cash = EXCLUDED.is_cash,
+          updated_at = NOW()
+      `, [
+        TENANT_ID,
+        order.order_id,
+        order.status?.replace("wc-", "") || "pending",
+        parseFloat(order.total) || 0,
+        order.currency || "ARS",
+        order.date_created,
+        order.date_paid,
+        order.source,
+        order.isDelivery,
+        order.isCash,
+        `${order.billing_first_name || ""} ${order.billing_last_name || ""}`.trim(),
+        order.billing_phone,
+        order.billing_email,
+        order.shipping_address_1,
+        order.shipping_address_2,
+        order.shipping_city,
+        order.shipping_state,
+        order.shipping_postcode,
+        "AR",
+        order.billing_address_1,
+        order.billing_city,
+        order.billing_state,
+        order.billing_postcode,
+        JSON.stringify({}), // raw simplificado para ahorrar espacio
+      ]);
+      
+      // Delete + insert items
+      await client.query(
+        `DELETE FROM woo_order_items WHERE tenant_id = $1 AND woo_order_id = $2`,
+        [TENANT_ID, order.order_id]
+      );
+      
+      if (order.items && order.items.length > 0) {
+        const itemValues = order.items.map(it => [
+          TENANT_ID,
+          order.order_id,
+          it.product_id || it.variation_id,
+          it.product_name,
+          null, // sku
+          parseFloat(it.quantity) || 0,
+          it.line_subtotal ? parseFloat(it.line_subtotal) / (parseFloat(it.quantity) || 1) : null,
+          parseFloat(it.line_total) || 0,
+          detectSellUnit(it),
+        ]);
+        
+        for (const vals of itemValues) {
+          await client.query(`
+            INSERT INTO woo_order_items (
+              tenant_id, woo_order_id, woo_product_id,
+              product_name, sku, quantity, unit_price, line_total, sell_unit
+            ) VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9)
+          `, vals);
+        }
+      }
+    }
+    
+    await client.query("COMMIT");
+  } catch (err) {
+    await client.query("ROLLBACK");
+    throw err;
+  } finally {
+    client.release();
+  }
+}
+
+// --- Main ---
+async function main() {
+  console.log("=".repeat(60));
+  console.log("[migrate] Migración WooCommerce (MySQL) -> PostgreSQL");
+  console.log(`[migrate] Tenant: ${TENANT_ID}`);
+  console.log(`[migrate] Batch size: ${BATCH_SIZE}`);
+  console.log(`[migrate] Table prefix: ${TABLE_PREFIX}`);
+  console.log(`[migrate] Dry run: ${DRY_RUN}`);
+  console.log("=".repeat(60));
+  
+  await connect();
+  
+  // Contar total de pedidos
+  const [[{ total }]] = await mysqlConn.query(`
+    SELECT COUNT(*) as total 
+    FROM ${TABLE_PREFIX}wc_orders 
+    WHERE type = 'shop_order'
+  `);
+  console.log(`[migrate] Total pedidos en WooCommerce: ${total}`);
+  
+  // Limpiar cache existente si no es dry run
+  if (!DRY_RUN) {
+    console.log("[migrate] Limpiando cache existente...");
+    await pgPool.query(`DELETE FROM woo_order_items WHERE tenant_id = $1`, [TENANT_ID]);
+    await pgPool.query(`DELETE FROM woo_orders_cache WHERE tenant_id = $1`, [TENANT_ID]);
+    console.log("[migrate] Cache limpiado");
+  }
+  
+  // Query de pedidos
+  console.log("[migrate] Iniciando migración...");
+  const [ordersRows] = await mysqlConn.query(buildOrdersQuery());
+  
+  let count = 0;
+  let batch = [];
+  const startTime = Date.now();
+  
+  for (const row of ordersRows) {
+    // Obtener items y metadata
+    const [items, meta] = await Promise.all([
+      getOrderItems(row.order_id),
+      getOrderMeta(row.order_id),
+    ]);
+    
+    const flags = detectOrderFlags(row, meta);
+    
+    batch.push({
+      ...row,
+      ...flags,
+      items,
+    });
+    
+    count++;
+    
+    // Insert batch
+    if (batch.length >= BATCH_SIZE) {
+      await insertOrderBatch(batch);
+      const elapsed = ((Date.now() - startTime) / 1000).toFixed(1);
+      const rate = (count / elapsed).toFixed(0);
+      const pct = ((count / total) * 100).toFixed(1);
+      console.log(`[migrate] Progreso: ${count}/${total} (${pct}%) - ${rate} pedidos/s`);
+      batch = [];
+    }
+  }
+  
+  // Último batch
+  if (batch.length > 0) {
+    await insertOrderBatch(batch);
+  }
+  
+  const totalTime = ((Date.now() - startTime) / 1000).toFixed(1);
+  console.log("=".repeat(60));
+  console.log(`[migrate] COMPLETADO`);
+  console.log(`[migrate] Pedidos migrados: ${count}`);
+  console.log(`[migrate] Tiempo total: ${totalTime}s`);
+  console.log(`[migrate] Velocidad promedio: ${(count / totalTime).toFixed(0)} pedidos/s`);
+  console.log("=".repeat(60));
+  
+  await disconnect();
+}
+
+main().catch(err => {
+  console.error("[migrate] ERROR:", err);
+  disconnect().finally(() => process.exit(1));
+});
--- a/scripts/seed-tenant.mjs
+++ b/scripts/seed-tenant.mjs
@@ -0,0 +1,93 @@
+#!/usr/bin/env node
+/**
+ * Seed script para configurar tenant con credenciales de WooCommerce.
+ * Lee las credenciales de variables de entorno (no hardcodeadas).
+ * 
+ * Variables requeridas:
+ *   - DATABASE_URL: conexión a PostgreSQL
+ *   - APP_ENCRYPTION_KEY: clave para encriptar credenciales
+ *   - WOO_CONSUMER_KEY: consumer key de WooCommerce
+ *   - WOO_CONSUMER_SECRET: consumer secret de WooCommerce
+ *   - WOO_BASE_URL: URL base de WooCommerce (opcional, default: https://piaf.floda.dev/wp-json/wc/v3)
+ */
+
+import pg from "pg";
+
+const TENANT_ID = "eb71b9a7-9ccf-430e-9b25-951a0c589c0f";
+
+async function seed() {
+  const {
+    DATABASE_URL,
+    APP_ENCRYPTION_KEY,
+    WOO_CONSUMER_KEY,
+    WOO_CONSUMER_SECRET,
+    WOO_BASE_URL = "https://piaf.floda.dev/wp-json/wc/v3",
+  } = process.env;
+
+  // Validar variables requeridas
+  if (!DATABASE_URL) {
+    console.log("[seed] DATABASE_URL no configurada, saltando seed");
+    return;
+  }
+
+  if (!APP_ENCRYPTION_KEY || !WOO_CONSUMER_KEY || !WOO_CONSUMER_SECRET) {
+    console.log("[seed] Variables de WooCommerce no configuradas, saltando seed de ecommerce config");
+    console.log("[seed] Para configurar, definir: APP_ENCRYPTION_KEY, WOO_CONSUMER_KEY, WOO_CONSUMER_SECRET");
+    return;
+  }
+
+  const pool = new pg.Pool({ connectionString: DATABASE_URL });
+
+  try {
+    // Verificar si ya existe la config
+    const check = await pool.query(
+      "SELECT 1 FROM tenant_ecommerce_config WHERE tenant_id = $1",
+      [TENANT_ID]
+    );
+
+    if (check.rows.length > 0) {
+      console.log("[seed] tenant_ecommerce_config ya existe, saltando");
+      return;
+    }
+
+    // Configurar encryption key para la sesión
+    await pool.query("SELECT set_config('app.encryption_key', $1, false)", [
+      APP_ENCRYPTION_KEY,
+    ]);
+
+    // Insertar config de WooCommerce
+    await pool.query(
+      `INSERT INTO tenant_ecommerce_config (
+        tenant_id,
+        provider,
+        base_url,
+        credential_ref,
+        api_version,
+        timeout_ms,
+        enabled,
+        enc_consumer_key,
+        enc_consumer_secret
+      ) VALUES (
+        $1::uuid,
+        'woo',
+        $2,
+        'secret://woo/piaf',
+        'wc/v3',
+        8000,
+        true,
+        pgp_sym_encrypt($3, current_setting('app.encryption_key')),
+        pgp_sym_encrypt($4, current_setting('app.encryption_key'))
+      )`,
+      [TENANT_ID, WOO_BASE_URL, WOO_CONSUMER_KEY, WOO_CONSUMER_SECRET]
+    );
+
+    console.log("[seed] tenant_ecommerce_config creada exitosamente");
+  } catch (err) {
+    console.error("[seed] Error:", err.message);
+    // No fallar el startup si el seed falla (puede ser que las tablas no existan aún)
+  } finally {
+    await pool.end();
+  }
+}
+
+seed();
--- a/src/app.js
+++ b/src/app.js
@@ -5,7 +5,6 @@ import { fileURLToPath } from "url";

 import { createSimulatorRouter } from "./modules/1-intake/routes/simulator.js";
 import { createEvolutionRouter } from "./modules/1-intake/routes/evolution.js";
-import { createMercadoPagoRouter } from "./modules/6-mercadopago/routes/mercadoPago.js";
 import { createWooWebhooksRouter } from "./modules/2-identity/routes/wooWebhooks.js";

 export function createApp({ tenantId }) {
@@ -23,7 +22,6 @@ export function createApp({ tenantId }) {
  // --- Integraciones / UI ---
  app.use(createSimulatorRouter({ tenantId }));
  app.use(createEvolutionRouter());
-  app.use("/payments/meli", createMercadoPagoRouter());
  app.use(createWooWebhooksRouter());

  // Home (UI)
--- a/src/modules/0-ui/controllers/prompts.js
+++ b/src/modules/0-ui/controllers/prompts.js
@@ -1,158 +0,0 @@
-import {
-  handleListPrompts,
-  handleGetPrompt,
-  handleSavePrompt,
-  handleRollbackPrompt,
-  handleResetPrompt,
-  handleGetPromptVersion,
-  handleTestPrompt,
-} from "../handlers/prompts.js";
-
-/**
- * GET /prompts - Lista todos los prompts del tenant
- */
-export const makeListPrompts = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const result = await handleListPrompts({ tenantId });
-    res.json(result);
-  } catch (err) {
-    console.error("[prompts] List error:", err);
-    res.status(500).json({ ok: false, error: "internal_error", message: err.message });
-  }
-};
-
-/**
- * GET /prompts/:key - Obtiene un prompt específico con versiones
- */
-export const makeGetPrompt = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const promptKey = req.params.key;
-    const result = await handleGetPrompt({ tenantId, promptKey });
-    res.json(result);
-  } catch (err) {
-    console.error("[prompts] Get error:", err);
-    if (err.message.includes("Invalid prompt_key")) {
-      return res.status(400).json({ ok: false, error: "invalid_prompt_key" });
-    }
-    res.status(500).json({ ok: false, error: "internal_error", message: err.message });
-  }
-};
-
-/**
- * POST /prompts/:key - Crea/actualiza un prompt (nueva versión)
- */
-export const makeSavePrompt = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const promptKey = req.params.key;
-    const { content, model, created_by } = req.body || {};
-    
-    if (!content) {
-      return res.status(400).json({ ok: false, error: "content_required" });
-    }
-    
-    const result = await handleSavePrompt({ 
-      tenantId, 
-      promptKey, 
-      content, 
-      model,
-      createdBy: created_by || null,
-    });
-    res.json(result);
-  } catch (err) {
-    console.error("[prompts] Save error:", err);
-    if (err.message.includes("Invalid prompt_key")) {
-      return res.status(400).json({ ok: false, error: "invalid_prompt_key" });
-    }
-    res.status(500).json({ ok: false, error: "internal_error", message: err.message });
-  }
-};
-
-/**
- * POST /prompts/:key/rollback/:version - Restaura una versión anterior
- */
-export const makeRollbackPrompt = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const { key, version } = req.params;
-    const { created_by } = req.body || {};
-    
-    const result = await handleRollbackPrompt({ 
-      tenantId, 
-      promptKey: key, 
-      toVersion: version,
-      createdBy: created_by || null,
-    });
-    res.json(result);
-  } catch (err) {
-    console.error("[prompts] Rollback error:", err);
-    if (err.message.includes("not found")) {
-      return res.status(404).json({ ok: false, error: "version_not_found" });
-    }
-    res.status(500).json({ ok: false, error: "internal_error", message: err.message });
-  }
-};
-
-/**
- * POST /prompts/:key/reset - Resetea al default
- */
-export const makeResetPrompt = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const promptKey = req.params.key;
-    
-    const result = await handleResetPrompt({ tenantId, promptKey });
-    res.json(result);
-  } catch (err) {
-    console.error("[prompts] Reset error:", err);
-    res.status(500).json({ ok: false, error: "internal_error", message: err.message });
-  }
-};
-
-/**
- * GET /prompts/:key/versions/:version - Obtiene contenido de una versión específica
- */
-export const makeGetPromptVersion = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const { key, version } = req.params;
-    
-    const result = await handleGetPromptVersion({ tenantId, promptKey: key, version });
-    res.json(result);
-  } catch (err) {
-    console.error("[prompts] GetVersion error:", err);
-    if (err.message.includes("not found")) {
-      return res.status(404).json({ ok: false, error: "version_not_found" });
-    }
-    res.status(500).json({ ok: false, error: "internal_error", message: err.message });
-  }
-};
-
-/**
- * POST /prompts/:key/test - Prueba un prompt con un mensaje
- */
-export const makeTestPrompt = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const promptKey = req.params.key;
-    const { content, test_message, store_config } = req.body || {};
-    
-    if (!test_message) {
-      return res.status(400).json({ ok: false, error: "test_message_required" });
-    }
-    
-    const result = await handleTestPrompt({ 
-      tenantId, 
-      promptKey, 
-      content,
-      testMessage: test_message,
-      storeConfig: store_config || {},
-    });
-    res.json(result);
-  } catch (err) {
-    console.error("[prompts] Test error:", err);
-    res.status(500).json({ ok: false, error: "internal_error", message: err.message });
-  }
-};
--- a/src/modules/0-ui/controllers/testing.js
+++ b/src/modules/0-ui/controllers/testing.js
@@ -1,92 +1,27 @@
-import {
-  handleListRecentOrders,
-  handleGetProductsWithStock,
-  handleCreateTestOrder,
-  handleCreatePaymentLink,
-  handleSimulateMpWebhook,
-} from "../handlers/testing.js";
+import { handleListOrders } from "../handlers/testing.js";
+import { handleGetOrderStats } from "../handlers/stats.js";

-export const makeListRecentOrders = (tenantIdOrFn) => async (req, res) => {
+export const makeListOrders = (tenantIdOrFn) => async (req, res) => {
  try {
    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const limit = parseInt(req.query.limit) || 20;
-    const result = await handleListRecentOrders({ tenantId, limit });
+    const page = parseInt(req.query.page) || 1;
+    const limit = parseInt(req.query.limit) || 50;
+    const result = await handleListOrders({ tenantId, page, limit });
    res.json(result);
  } catch (err) {
-    console.error("[testing] listRecentOrders error:", err);
+    console.error("[testing] listOrders error:", err);
    res.status(500).json({ ok: false, error: err.message || "internal_error" });
  }
 };

-export const makeGetProductsWithStock = (tenantIdOrFn) => async (req, res) => {
+export const makeGetOrderStats = (tenantIdOrFn) => async (req, res) => {
  try {
    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const result = await handleGetProductsWithStock({ tenantId });
+    const result = await handleGetOrderStats({ tenantId });
    res.json(result);
  } catch (err) {
-    console.error("[testing] getProductsWithStock error:", err);
+    console.error("[stats] getOrderStats error:", err);
    res.status(500).json({ ok: false, error: err.message || "internal_error" });
  }
 };

-export const makeCreateTestOrder = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const { basket, address, wa_chat_id } = req.body || {};
-    
-    if (!basket?.items?.length) {
-      return res.status(400).json({ ok: false, error: "basket_required" });
-    }
-    
-    const result = await handleCreateTestOrder({ tenantId, basket, address, wa_chat_id });
-    res.json(result);
-  } catch (err) {
-    console.error("[testing] createTestOrder error:", err);
-    res.status(500).json({ ok: false, error: err.message || "internal_error" });
-  }
-};
-
-export const makeCreatePaymentLink = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const { woo_order_id, amount } = req.body || {};
-    
-    if (!woo_order_id) {
-      return res.status(400).json({ ok: false, error: "woo_order_id_required" });
-    }
-    if (!amount || Number(amount) <= 0) {
-      return res.status(400).json({ ok: false, error: "amount_required" });
-    }
-    
-    const result = await handleCreatePaymentLink({ 
-      tenantId, 
-      wooOrderId: woo_order_id, 
-      amount: Number(amount) 
-    });
-    res.json(result);
-  } catch (err) {
-    console.error("[testing] createPaymentLink error:", err);
-    res.status(500).json({ ok: false, error: err.message || "internal_error" });
-  }
-};
-
-export const makeSimulateMpWebhook = (tenantIdOrFn) => async (req, res) => {
-  try {
-    const tenantId = typeof tenantIdOrFn === "function" ? tenantIdOrFn() : tenantIdOrFn;
-    const { woo_order_id, amount } = req.body || {};
-    
-    if (!woo_order_id) {
-      return res.status(400).json({ ok: false, error: "woo_order_id_required" });
-    }
-    
-    const result = await handleSimulateMpWebhook({ 
-      tenantId, 
-      wooOrderId: woo_order_id, 
-      amount: Number(amount) || 0 
-    });
-    res.json(result);
-  } catch (err) {
-    console.error("[testing] simulateMpWebhook error:", err);
-    res.status(500).json({ ok: false, error: err.message || "internal_error" });
-  }
-};
--- a/src/modules/0-ui/db/promptsRepo.js
+++ b/src/modules/0-ui/db/promptsRepo.js
@@ -1,183 +0,0 @@
-import { pool } from "../../shared/db/pool.js";
-
-// ─────────────────────────────────────────────────────────────
-// Prompt Templates - CRUD con versionado
-// ─────────────────────────────────────────────────────────────
-
-// Prompt keys válidos
-export const PROMPT_KEYS = ["router", "greeting", "orders", "shipping", "payment", "browse"];
-
-// Modelos por defecto para cada prompt
-export const DEFAULT_MODELS = {
-  router: "gpt-4o-mini",
-  greeting: "gpt-4-turbo",
-  orders: "gpt-4-turbo",
-  shipping: "gpt-4o-mini",
-  payment: "gpt-4o-mini",
-  browse: "gpt-4-turbo",
-};
-
-/**
- * Obtiene el prompt activo para un tenant y key
- * @returns {Object|null} { id, prompt_key, content, model, version, is_active, created_at, created_by }
- */
-export async function getActivePrompt({ tenantId, promptKey }) {
-  const sql = `
-    SELECT id, prompt_key, content, model, version, is_active, created_at, created_by
-    FROM prompt_templates
-    WHERE tenant_id = $1 AND prompt_key = $2 AND is_active = true
-    LIMIT 1
-  `;
-  const { rows } = await pool.query(sql, [tenantId, promptKey]);
-  return rows[0] || null;
-}
-
-/**
- * Lista todos los prompts activos de un tenant
- */
-export async function listActivePrompts({ tenantId }) {
-  const sql = `
-    SELECT id, prompt_key, content, model, version, is_active, created_at, created_by
-    FROM prompt_templates
-    WHERE tenant_id = $1 AND is_active = true
-    ORDER BY prompt_key
-  `;
-  const { rows } = await pool.query(sql, [tenantId]);
-  return rows;
-}
-
-/**
- * Obtiene todas las versiones de un prompt
- */
-export async function getPromptVersions({ tenantId, promptKey, limit = 20 }) {
-  const sql = `
-    SELECT id, prompt_key, content, model, version, is_active, created_at, created_by
-    FROM prompt_templates
-    WHERE tenant_id = $1 AND prompt_key = $2
-    ORDER BY version DESC
-    LIMIT $3
-  `;
-  const { rows } = await pool.query(sql, [tenantId, promptKey, limit]);
-  return rows;
-}
-
-/**
- * Obtiene una versión específica de un prompt
- */
-export async function getPromptVersion({ tenantId, promptKey, version }) {
-  const sql = `
-    SELECT id, prompt_key, content, model, version, is_active, created_at, created_by
-    FROM prompt_templates
-    WHERE tenant_id = $1 AND prompt_key = $2 AND version = $3
-    LIMIT 1
-  `;
-  const { rows } = await pool.query(sql, [tenantId, promptKey, version]);
-  return rows[0] || null;
-}
-
-/**
- * Desactiva el prompt activo actual (para crear nueva versión)
- */
-export async function deactivatePrompt({ tenantId, promptKey }) {
-  const sql = `
-    UPDATE prompt_templates
-    SET is_active = false
-    WHERE tenant_id = $1 AND prompt_key = $2 AND is_active = true
-  `;
-  await pool.query(sql, [tenantId, promptKey]);
-}
-
-/**
- * Crea una nueva versión del prompt (automáticamente desactiva la anterior)
- * @returns {Object} El prompt creado con su versión
- */
-export async function createPrompt({ tenantId, promptKey, content, model, createdBy = null }) {
-  // Validar prompt_key
-  if (!PROMPT_KEYS.includes(promptKey)) {
-    throw new Error(`Invalid prompt_key: ${promptKey}. Valid keys: ${PROMPT_KEYS.join(", ")}`);
-  }
-
-  // Desactivar versión anterior
-  await deactivatePrompt({ tenantId, promptKey });
-
-  // Insertar nueva versión (el trigger calcula la versión automáticamente)
-  const sql = `
-    INSERT INTO prompt_templates (tenant_id, prompt_key, content, model, is_active, created_by)
-    VALUES ($1, $2, $3, $4, true, $5)
-    RETURNING id, prompt_key, content, model, version, is_active, created_at, created_by
-  `;
-  const { rows } = await pool.query(sql, [
-    tenantId,
-    promptKey,
-    content,
-    model || DEFAULT_MODELS[promptKey] || "gpt-4-turbo",
-    createdBy,
-  ]);
-  return rows[0];
-}
-
-/**
- * Restaura una versión anterior del prompt (crea nueva versión con el contenido antiguo)
- */
-export async function rollbackPrompt({ tenantId, promptKey, toVersion, createdBy = null }) {
-  // Obtener la versión a restaurar
-  const oldVersion = await getPromptVersion({ tenantId, promptKey, version: toVersion });
-  if (!oldVersion) {
-    throw new Error(`Version ${toVersion} not found for prompt ${promptKey}`);
-  }
-
-  // Crear nueva versión con el contenido antiguo
-  return createPrompt({
-    tenantId,
-    promptKey,
-    content: oldVersion.content,
-    model: oldVersion.model,
-    createdBy,
-  });
-}
-
-/**
- * Resetea un prompt a su default (desactiva todas las versiones custom)
- */
-export async function resetPromptToDefault({ tenantId, promptKey }) {
-  const sql = `
-    UPDATE prompt_templates
-    SET is_active = false
-    WHERE tenant_id = $1 AND prompt_key = $2
-  `;
-  await pool.query(sql, [tenantId, promptKey]);
-  return { success: true, message: `Prompt ${promptKey} reset to default` };
-}
-
-/**
- * Elimina todas las versiones de un prompt (usar con cuidado)
- */
-export async function deleteAllPromptVersions({ tenantId, promptKey }) {
-  const sql = `
-    DELETE FROM prompt_templates
-    WHERE tenant_id = $1 AND prompt_key = $2
-    RETURNING id
-  `;
-  const { rows } = await pool.query(sql, [tenantId, promptKey]);
-  return { deleted: rows.length };
-}
-
-/**
- * Obtiene estadísticas de prompts de un tenant
- */
-export async function getPromptStats({ tenantId }) {
-  const sql = `
-    SELECT 
-      prompt_key,
-      COUNT(*) as total_versions,
-      MAX(version) as latest_version,
-      MAX(CASE WHEN is_active THEN version END) as active_version,
-      MAX(created_at) as last_updated
-    FROM prompt_templates
-    WHERE tenant_id = $1
-    GROUP BY prompt_key
-    ORDER BY prompt_key
-  `;
-  const { rows } = await pool.query(sql, [tenantId]);
-  return rows;
-}
--- a/src/modules/0-ui/db/settingsRepo.js
+++ b/src/modules/0-ui/db/settingsRepo.js
@@ -3,23 +3,25 @@ import { pool } from "../../shared/db/pool.js";
 // ─────────────────────────────────────────────────────────────
 // Tenant Settings - CRUD
 // ─────────────────────────────────────────────────────────────
+//
+// Modelo actual:
+//  - Datos del comercio: store_name, bot_name, store_address, store_phone.
+//  - Pickup (retiro en tienda): pickup_enabled + pickup_days CSV +
+//    pickup_hours_start/end TIME, y `schedule.pickup` JSONB para horario por día.
+//  - Delivery: TODO vive en `delivery_zones.zones[]` (polígonos GeoJSON con
+//    costo, días y rango horario por zona). El bot valida zona usando la
+//    ubicación que el cliente comparte por WhatsApp.

-/**
- * Obtiene la configuración del tenant
- */
 export async function getSettings({ tenantId }) {
  const sql = `
    SELECT
      id, tenant_id,
      store_name, bot_name, store_address, store_phone,
-      delivery_enabled, delivery_days, 
-      delivery_hours_start::text as delivery_hours_start, 
-      delivery_hours_end::text as delivery_hours_end,
-      delivery_min_order,
      pickup_enabled, pickup_days,
      pickup_hours_start::text as pickup_hours_start,
      pickup_hours_end::text as pickup_hours_end,
      schedule,
+      delivery_zones,
      created_at, updated_at
    FROM tenant_settings
    WHERE tenant_id = $1
@@ -29,62 +31,47 @@ export async function getSettings({ tenantId }) {
  return rows[0] || null;
 }

-/**
- * Crea o actualiza la configuración del tenant (upsert)
- */
 export async function upsertSettings({ tenantId, settings }) {
  const {
    store_name,
    bot_name,
    store_address,
    store_phone,
-    delivery_enabled,
-    delivery_days,
-    delivery_hours_start,
-    delivery_hours_end,
-    delivery_min_order,
    pickup_enabled,
    pickup_days,
    pickup_hours_start,
    pickup_hours_end,
    schedule,
+    delivery_zones,
  } = settings;

  const sql = `
    INSERT INTO tenant_settings (
      tenant_id, store_name, bot_name, store_address, store_phone,
-      delivery_enabled, delivery_days, delivery_hours_start, delivery_hours_end, delivery_min_order,
      pickup_enabled, pickup_days, pickup_hours_start, pickup_hours_end,
-      schedule
+      schedule, delivery_zones
    )
-    VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9, $10, $11, $12, $13, $14, $15)
+    VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9, $10, $11)
    ON CONFLICT (tenant_id) DO UPDATE SET
      store_name = COALESCE(EXCLUDED.store_name, tenant_settings.store_name),
      bot_name = COALESCE(EXCLUDED.bot_name, tenant_settings.bot_name),
      store_address = COALESCE(EXCLUDED.store_address, tenant_settings.store_address),
      store_phone = COALESCE(EXCLUDED.store_phone, tenant_settings.store_phone),
-      delivery_enabled = COALESCE(EXCLUDED.delivery_enabled, tenant_settings.delivery_enabled),
-      delivery_days = COALESCE(EXCLUDED.delivery_days, tenant_settings.delivery_days),
-      delivery_hours_start = COALESCE(EXCLUDED.delivery_hours_start, tenant_settings.delivery_hours_start),
-      delivery_hours_end = COALESCE(EXCLUDED.delivery_hours_end, tenant_settings.delivery_hours_end),
-      delivery_min_order = COALESCE(EXCLUDED.delivery_min_order, tenant_settings.delivery_min_order),
      pickup_enabled = COALESCE(EXCLUDED.pickup_enabled, tenant_settings.pickup_enabled),
      pickup_days = COALESCE(EXCLUDED.pickup_days, tenant_settings.pickup_days),
      pickup_hours_start = COALESCE(EXCLUDED.pickup_hours_start, tenant_settings.pickup_hours_start),
      pickup_hours_end = COALESCE(EXCLUDED.pickup_hours_end, tenant_settings.pickup_hours_end),
      schedule = COALESCE(EXCLUDED.schedule, tenant_settings.schedule),
+      delivery_zones = COALESCE(EXCLUDED.delivery_zones, tenant_settings.delivery_zones),
      updated_at = NOW()
    RETURNING
      id, tenant_id,
      store_name, bot_name, store_address, store_phone,
-      delivery_enabled, delivery_days, 
-      delivery_hours_start::text as delivery_hours_start, 
-      delivery_hours_end::text as delivery_hours_end,
-      delivery_min_order,
      pickup_enabled, pickup_days,
      pickup_hours_start::text as pickup_hours_start,
      pickup_hours_end::text as pickup_hours_end,
      schedule,
+      delivery_zones,
      created_at, updated_at
  `;

@@ -94,164 +81,110 @@ export async function upsertSettings({ tenantId, settings }) {
    bot_name || null,
    store_address || null,
    store_phone || null,
-    delivery_enabled ?? null,
-    delivery_days || null,
-    delivery_hours_start || null,
-    delivery_hours_end || null,
-    delivery_min_order ?? null,
    pickup_enabled ?? null,
    pickup_days || null,
    pickup_hours_start || null,
    pickup_hours_end || null,
    schedule ? JSON.stringify(schedule) : null,
+    delivery_zones ? JSON.stringify(delivery_zones) : null,
  ];

  const { rows } = await pool.query(sql, params);
-
  return rows[0];
 }

 /**
- * Formatea horarios desde schedule JSONB para mostrar de forma natural
- * Agrupa días con mismos horarios: "Lun a Vie de 9 a 14hs, Sáb de 9 a 13hs"
+ * Formatea schedule.pickup ({ lun: { start, end } }) en prosa para mostrar al
+ * cliente. Agrupa días con mismos horarios: "Lun a Vie de 9 a 14hs".
 */
-function formatScheduleHours(scheduleType, enabled) {
-  if (!enabled || !scheduleType || typeof scheduleType !== "object") {
+function formatScheduleHours(scheduleObj, enabled) {
+  if (!enabled || !scheduleObj || typeof scheduleObj !== "object") {
    return enabled === false ? "No disponible" : "";
  }

  const dayOrder = ["lun", "mar", "mie", "jue", "vie", "sab", "dom"];
  const dayNames = {
    lun: "Lunes", mar: "Martes", mie: "Miércoles",
-    jue: "Jueves", vie: "Viernes", sab: "Sábado", dom: "Domingo"
+    jue: "Jueves", vie: "Viernes", sab: "Sábado", dom: "Domingo",
  };

-  // Agrupar días por horario
  const groups = {};
  for (const day of dayOrder) {
-    const slot = scheduleType[day];
+    const slot = scheduleObj[day];
    if (!slot || !slot.start || !slot.end) continue;
-    
    const key = `${slot.start}-${slot.end}`;
-    if (!groups[key]) {
-      groups[key] = { start: slot.start, end: slot.end, days: [] };
-    }
+    if (!groups[key]) groups[key] = { start: slot.start, end: slot.end, days: [] };
    groups[key].days.push(day);
  }

-  if (Object.keys(groups).length === 0) return "";
+  if (!Object.keys(groups).length) return "";

-  // Formatear cada grupo
-  const parts = Object.values(groups).map(g => {
+  const parts = Object.values(groups).map((g) => {
    const days = g.days;
    let dayStr;
-    
-    // Detectar rangos consecutivos
    if (days.length >= 3) {
-      const indices = days.map(d => dayOrder.indexOf(d));
-      const isConsecutive = indices.every((v, i, arr) => i === 0 || v === arr[i-1] + 1);
-      if (isConsecutive) {
-        dayStr = `${dayNames[days[0]]} a ${dayNames[days[days.length-1]]}`;
-      } else {
-        dayStr = days.map(d => dayNames[d]).join(", ");
-      }
+      const indices = days.map((d) => dayOrder.indexOf(d));
+      const isConsecutive = indices.every((v, i, arr) => i === 0 || v === arr[i - 1] + 1);
+      dayStr = isConsecutive
+        ? `${dayNames[days[0]]} a ${dayNames[days[days.length - 1]]}`
+        : days.map((d) => dayNames[d]).join(", ");
    } else if (days.length === 2) {
      dayStr = `${dayNames[days[0]]} y ${dayNames[days[1]]}`;
    } else {
      dayStr = dayNames[days[0]];
    }
-
-    const startH = g.start.slice(0, 5);
-    const endH = g.end.slice(0, 5);
-    return `${dayStr} de ${startH} a ${endH}`;
+    return `${dayStr} de ${g.start.slice(0, 5)} a ${g.end.slice(0, 5)}`;
  });

  return parts.join(", ");
 }

+function formatLegacyPickupHours(enabled, days, start, end) {
+  if (!enabled) return "No disponible";
+  if (!days || !start || !end) return "";
+  const daysFormatted = days.split(",").map((d) => d.trim()).join(", ");
+  return `${daysFormatted} de ${start.slice(0, 5)} a ${end.slice(0, 5)}`;
+}
+
 /**
- * Obtiene la configuración formateada para usar en prompts (storeConfig)
+ * Forma de la storeConfig que consume el agente y su workingMemory.
 */
 export async function getStoreConfig({ tenantId }) {
  const settings = await getSettings({ tenantId });

  if (!settings) {
-    // Valores por defecto si no hay configuración
    return {
      name: "la carnicería",
      botName: "Piaf",
      hours: "",
      address: "",
      phone: "",
-      deliveryHours: "",
      pickupHours: "",
      schedule: null,
+      delivery_zones: {},
    };
  }

  const schedule = settings.schedule || {};

-  // Usar nuevo formato schedule si existe, sino legacy
-  let deliveryHours, pickupHours;
-  
-  if (schedule.delivery && Object.keys(schedule.delivery).length > 0) {
-    deliveryHours = formatScheduleHours(schedule.delivery, settings.delivery_enabled);
-  } else {
-    // Legacy format
-    deliveryHours = formatLegacyHours(
-      settings.delivery_enabled,
-      settings.delivery_days,
-      settings.delivery_hours_start,
-      settings.delivery_hours_end
-    );
-  }
-
-  if (schedule.pickup && Object.keys(schedule.pickup).length > 0) {
-    pickupHours = formatScheduleHours(schedule.pickup, settings.pickup_enabled);
-  } else {
-    // Legacy format
-    pickupHours = formatLegacyHours(
+  const pickupHours = schedule.pickup && Object.keys(schedule.pickup).length
+    ? formatScheduleHours(schedule.pickup, settings.pickup_enabled)
+    : formatLegacyPickupHours(
        settings.pickup_enabled,
        settings.pickup_days,
        settings.pickup_hours_start,
-      settings.pickup_hours_end
+        settings.pickup_hours_end,
      );
-  }
-
-  // Combinar horarios para store_hours (usa pickup como horario de tienda)
-  let storeHours = "";
-  if (settings.pickup_enabled) {
-    storeHours = pickupHours;
-  }

  return {
    name: settings.store_name || "la carnicería",
    botName: settings.bot_name || "Piaf",
-    hours: storeHours,
+    hours: settings.pickup_enabled ? pickupHours : "",
    address: settings.store_address || "",
    phone: settings.store_phone || "",
-    deliveryHours,
    pickupHours,
-    deliveryEnabled: settings.delivery_enabled,
    pickupEnabled: settings.pickup_enabled,
    schedule,
-    // Campos legacy para compatibilidad
-    delivery_days: settings.delivery_days,
-    delivery_hours_start: settings.delivery_hours_start,
-    delivery_hours_end: settings.delivery_hours_end,
+    delivery_zones: settings.delivery_zones || {},
  };
 }
-
-/**
- * Formatear horarios en formato legacy (días + rango único)
- */
-function formatLegacyHours(enabled, days, start, end) {
-  if (!enabled) return "No disponible";
-  if (!days || !start || !end) return "";
-  
-  const daysFormatted = days.split(",").map(d => d.trim()).join(", ");
-  const startFormatted = start?.slice(0, 5) || "";
-  const endFormatted = end?.slice(0, 5) || "";
-  
-  return `${daysFormatted} de ${startFormatted} a ${endFormatted}`;
-}
--- a/src/modules/0-ui/handlers/prompts.js
+++ b/src/modules/0-ui/handlers/prompts.js
@@ -1,258 +0,0 @@
-import {
-  getActivePrompt,
-  listActivePrompts,
-  getPromptVersions,
-  getPromptVersion,
-  createPrompt,
-  rollbackPrompt,
-  resetPromptToDefault,
-  getPromptStats,
-  PROMPT_KEYS,
-  DEFAULT_MODELS,
-} from "../db/promptsRepo.js";
-import { loadDefaultPrompt, AVAILABLE_VARIABLES, invalidatePromptCache } from "../../3-turn-engine/nlu/promptLoader.js";
-
-/**
- * Lista todos los prompts del tenant (activos + defaults para los que no tienen custom)
- */
-export async function handleListPrompts({ tenantId }) {
-  const activePrompts = await listActivePrompts({ tenantId });
-  const stats = await getPromptStats({ tenantId });
-  
-  // Construir lista completa con defaults para los que no tienen custom
-  const promptsMap = new Map(activePrompts.map(p => [p.prompt_key, p]));
-  
-  const items = PROMPT_KEYS.map(key => {
-    const custom = promptsMap.get(key);
-    const stat = stats.find(s => s.prompt_key === key);
-    
-    if (custom) {
-      return {
-        prompt_key: key,
-        content: custom.content,
-        model: custom.model,
-        version: custom.version,
-        is_default: false,
-        total_versions: stat?.total_versions || 1,
-        last_updated: custom.created_at,
-        created_by: custom.created_by,
-      };
-    } else {
-      // Cargar default
-      let defaultContent = "";
-      try {
-        defaultContent = loadDefaultPrompt(key);
-      } catch (e) {
-        defaultContent = `[Error loading default: ${e.message}]`;
-      }
-      
-      return {
-        prompt_key: key,
-        content: defaultContent,
-        model: DEFAULT_MODELS[key] || "gpt-4-turbo",
-        version: null,
-        is_default: true,
-        total_versions: stat?.total_versions || 0,
-        last_updated: null,
-        created_by: null,
-      };
-    }
-  });
-  
-  return { 
-    items,
-    available_variables: AVAILABLE_VARIABLES,
-    available_models: ["gpt-4-turbo", "gpt-4o-mini", "gpt-4o", "gpt-3.5-turbo"],
-  };
-}
-
-/**
- * Obtiene un prompt específico con su historial de versiones
- */
-export async function handleGetPrompt({ tenantId, promptKey }) {
-  if (!PROMPT_KEYS.includes(promptKey)) {
-    throw new Error(`Invalid prompt_key: ${promptKey}`);
-  }
-  
-  const current = await getActivePrompt({ tenantId, promptKey });
-  const versions = await getPromptVersions({ tenantId, promptKey, limit: 20 });
-  
-  let defaultContent = "";
-  try {
-    defaultContent = loadDefaultPrompt(promptKey);
-  } catch (e) {
-    defaultContent = `[Error: ${e.message}]`;
-  }
-  
-  return {
-    prompt_key: promptKey,
-    current: current || {
-      content: defaultContent,
-      model: DEFAULT_MODELS[promptKey] || "gpt-4-turbo",
-      version: null,
-      is_default: true,
-    },
-    default_content: defaultContent,
-    default_model: DEFAULT_MODELS[promptKey] || "gpt-4-turbo",
-    versions: versions.map(v => ({
-      version: v.version,
-      is_active: v.is_active,
-      created_at: v.created_at,
-      created_by: v.created_by,
-      content_preview: v.content.slice(0, 100) + (v.content.length > 100 ? "..." : ""),
-    })),
-    available_variables: AVAILABLE_VARIABLES,
-    available_models: ["gpt-4-turbo", "gpt-4o-mini", "gpt-4o", "gpt-3.5-turbo"],
-  };
-}
-
-/**
- * Crea o actualiza un prompt (crea nueva versión)
- */
-export async function handleSavePrompt({ tenantId, promptKey, content, model, createdBy }) {
-  if (!PROMPT_KEYS.includes(promptKey)) {
-    throw new Error(`Invalid prompt_key: ${promptKey}`);
-  }
-  
-  if (!content || content.trim().length === 0) {
-    throw new Error("Content is required");
-  }
-  
-  const result = await createPrompt({
-    tenantId,
-    promptKey,
-    content: content.trim(),
-    model: model || DEFAULT_MODELS[promptKey] || "gpt-4-turbo",
-    createdBy,
-  });
-  
-  // Invalidar cache
-  invalidatePromptCache(tenantId, promptKey);
-  
-  return { 
-    ok: true, 
-    item: result,
-    message: `Prompt ${promptKey} saved as version ${result.version}`,
-  };
-}
-
-/**
- * Restaura una versión anterior del prompt
- */
-export async function handleRollbackPrompt({ tenantId, promptKey, toVersion, createdBy }) {
-  if (!PROMPT_KEYS.includes(promptKey)) {
-    throw new Error(`Invalid prompt_key: ${promptKey}`);
-  }
-  
-  const result = await rollbackPrompt({
-    tenantId,
-    promptKey,
-    toVersion: parseInt(toVersion, 10),
-    createdBy,
-  });
-  
-  // Invalidar cache
-  invalidatePromptCache(tenantId, promptKey);
-  
-  return {
-    ok: true,
-    item: result,
-    message: `Prompt ${promptKey} rolled back to version ${toVersion}, new version is ${result.version}`,
-  };
-}
-
-/**
- * Resetea un prompt al default (desactiva todas las versiones custom)
- */
-export async function handleResetPrompt({ tenantId, promptKey }) {
-  if (!PROMPT_KEYS.includes(promptKey)) {
-    throw new Error(`Invalid prompt_key: ${promptKey}`);
-  }
-  
-  await resetPromptToDefault({ tenantId, promptKey });
-  
-  // Invalidar cache
-  invalidatePromptCache(tenantId, promptKey);
-  
-  return {
-    ok: true,
-    message: `Prompt ${promptKey} reset to default`,
-  };
-}
-
-/**
- * Obtiene el contenido de una versión específica
- */
-export async function handleGetPromptVersion({ tenantId, promptKey, version }) {
-  if (!PROMPT_KEYS.includes(promptKey)) {
-    throw new Error(`Invalid prompt_key: ${promptKey}`);
-  }
-  
-  const versionData = await getPromptVersion({ 
-    tenantId, 
-    promptKey, 
-    version: parseInt(version, 10) 
-  });
-  
-  if (!versionData) {
-    throw new Error(`Version ${version} not found for prompt ${promptKey}`);
-  }
-  
-  return { item: versionData };
-}
-
-/**
- * Prueba un prompt con un mensaje de ejemplo
- */
-export async function handleTestPrompt({ tenantId, promptKey, content, testMessage, storeConfig = {} }) {
-  // Importar dinámicamente para evitar dependencias circulares
-  const { loadPrompt } = await import("../../3-turn-engine/nlu/promptLoader.js");
-  
-  // Si se proporciona content, usarlo directamente
-  // Si no, cargar el prompt actual
-  let promptContent = content;
-  let model = DEFAULT_MODELS[promptKey] || "gpt-4-turbo";
-  
-  if (!promptContent) {
-    const loaded = await loadPrompt({ tenantId, promptKey, variables: storeConfig });
-    promptContent = loaded.content;
-    model = loaded.model;
-  } else {
-    // Aplicar variables al content proporcionado
-    for (const [key, value] of Object.entries(storeConfig)) {
-      promptContent = promptContent.replace(new RegExp(`{{${key}}}`, "g"), value || "");
-    }
-    promptContent = promptContent.replace(/\{\{[^}]+\}\}/g, "");
-  }
-  
-  // Importar OpenAI
-  const OpenAI = (await import("openai")).default;
-  const apiKey = process.env.OPENAI_API_KEY || process.env.OPENAI_APIKEY;
-  if (!apiKey) {
-    throw new Error("OPENAI_API_KEY not configured");
-  }
-  
-  const openai = new OpenAI({ apiKey });
-  
-  // Hacer la llamada de prueba
-  const startTime = Date.now();
-  const response = await openai.chat.completions.create({
-    model,
-    temperature: 0.2,
-    max_tokens: 500,
-    response_format: { type: "json_object" },
-    messages: [
-      { role: "system", content: promptContent },
-      { role: "user", content: testMessage },
-    ],
-  });
-  const endTime = Date.now();
-  
-  return {
-    ok: true,
-    response: response?.choices?.[0]?.message?.content || "",
-    model,
-    usage: response?.usage,
-    latency_ms: endTime - startTime,
-  };
-}
--- a/src/modules/0-ui/handlers/settings.js
+++ b/src/modules/0-ui/handlers/settings.js
@@ -1,234 +1,140 @@
 import { getSettings, upsertSettings, getStoreConfig } from "../db/settingsRepo.js";

-// Días de la semana para validación
 const VALID_DAYS = ["lun", "mar", "mie", "jue", "vie", "sab", "dom"];

-/**
- * Genera schedule por defecto con horarios uniformes
- */
-function createDefaultSchedule() {
-  const defaultDays = ["lun", "mar", "mie", "jue", "vie", "sab"];
-  const delivery = {};
+function defaultPickupSchedule() {
+  const days = ["lun", "mar", "mie", "jue", "vie", "sab"];
  const pickup = {};
-  
-  for (const day of defaultDays) {
-    delivery[day] = { start: "09:00", end: "18:00" };
-    pickup[day] = { start: "08:00", end: "20:00" };
-  }
-  
-  return { delivery, pickup };
+  for (const d of days) pickup[d] = { start: "08:00", end: "20:00" };
+  return { pickup };
 }

-/**
- * Obtiene la configuración actual del tenant
- */
 export async function handleGetSettings({ tenantId }) {
  const settings = await getSettings({ tenantId });

-  // Si no hay configuración, devolver defaults
  if (!settings) {
    return {
      store_name: "Mi Negocio",
      bot_name: "Piaf",
      store_address: "",
      store_phone: "",
-      delivery_enabled: true,
-      delivery_days: "lun,mar,mie,jue,vie,sab",
-      delivery_hours_start: "09:00",
-      delivery_hours_end: "18:00",
-      delivery_min_order: 0,
      pickup_enabled: true,
      pickup_days: "lun,mar,mie,jue,vie,sab",
      pickup_hours_start: "08:00",
      pickup_hours_end: "20:00",
-      schedule: createDefaultSchedule(),
+      schedule: defaultPickupSchedule(),
+      delivery_zones: {},
      is_default: true,
    };
  }

-  // Si no tiene schedule, generar desde datos legacy
+  // Si schedule está vacío pero tenemos los campos legacy de pickup, generar
+  // schedule.pickup para que la UI pueda editar el grid por día.
  let schedule = settings.schedule;
-  if (!schedule || Object.keys(schedule).length === 0) {
-    schedule = buildScheduleFromLegacy(settings);
+  if (!schedule || !schedule.pickup || !Object.keys(schedule.pickup).length) {
+    schedule = buildPickupScheduleFromLegacy(settings);
  }

  return {
    ...settings,
-    // Formatear horarios TIME a HH:MM
-    delivery_hours_start: settings.delivery_hours_start?.slice(0, 5) || "09:00",
-    delivery_hours_end: settings.delivery_hours_end?.slice(0, 5) || "18:00",
    pickup_hours_start: settings.pickup_hours_start?.slice(0, 5) || "08:00",
    pickup_hours_end: settings.pickup_hours_end?.slice(0, 5) || "20:00",
    schedule,
+    delivery_zones: settings.delivery_zones || {},
    is_default: false,
  };
 }

-/**
- * Construye schedule desde datos legacy
- */
-function buildScheduleFromLegacy(settings) {
-  const schedule = { delivery: {}, pickup: {} };
-  
-  // Delivery
-  if (settings.delivery_enabled && settings.delivery_days) {
-    const days = settings.delivery_days.split(",").map(d => d.trim());
-    const start = settings.delivery_hours_start?.slice(0, 5) || "09:00";
-    const end = settings.delivery_hours_end?.slice(0, 5) || "18:00";
-    for (const day of days) {
-      if (VALID_DAYS.includes(day)) {
-        schedule.delivery[day] = { start, end };
-      }
-    }
-  }
-  
-  // Pickup
-  if (settings.pickup_enabled && settings.pickup_days) {
-    const days = settings.pickup_days.split(",").map(d => d.trim());
+function buildPickupScheduleFromLegacy(settings) {
+  const out = { pickup: {} };
+  if (settings?.pickup_enabled && settings?.pickup_days) {
+    const days = settings.pickup_days.split(",").map((d) => d.trim());
    const start = settings.pickup_hours_start?.slice(0, 5) || "08:00";
    const end = settings.pickup_hours_end?.slice(0, 5) || "20:00";
    for (const day of days) {
-      if (VALID_DAYS.includes(day)) {
-        schedule.pickup[day] = { start, end };
+      if (VALID_DAYS.includes(day)) out.pickup[day] = { start, end };
    }
  }
-  }
-  
-  return schedule;
+  return out;
 }

-/**
- * Valida la estructura del schedule
- */
 function validateSchedule(schedule) {
  if (!schedule || typeof schedule !== "object") return;
-  
-  const timeRegex = /^([01]?[0-9]|2[0-3]):[0-5][0-9]$/;
-  
-  for (const type of ["delivery", "pickup"]) {
-    const typeSchedule = schedule[type];
-    if (!typeSchedule || typeof typeSchedule !== "object") continue;
-    
-    for (const [day, slot] of Object.entries(typeSchedule)) {
-      if (!VALID_DAYS.includes(day)) {
-        throw new Error(`Invalid day in schedule.${type}: ${day}`);
-      }
-      
-      if (slot === null) continue; // null = no disponible
-      
+  const timeRegex = /^([01]?[0-9]|2[0-3]):[0-5][0-9](:[0-5][0-9])?$/;
+  const pickup = schedule.pickup;
+  if (!pickup || typeof pickup !== "object") return;
+  for (const [day, slot] of Object.entries(pickup)) {
+    if (!VALID_DAYS.includes(day)) throw new Error(`Invalid day in schedule.pickup: ${day}`);
+    if (slot === null) continue;
    if (typeof slot !== "object" || !slot.start || !slot.end) {
-        throw new Error(`Invalid slot format for ${type}.${day}`);
-      }
-      
-      if (!timeRegex.test(slot.start)) {
-        throw new Error(`Invalid start time for ${type}.${day}: ${slot.start}`);
-      }
-      if (!timeRegex.test(slot.end)) {
-        throw new Error(`Invalid end time for ${type}.${day}: ${slot.end}`);
-      }
+      throw new Error(`Invalid slot format for pickup.${day}`);
    }
+    if (!timeRegex.test(slot.start)) throw new Error(`Invalid start time for pickup.${day}: ${slot.start}`);
+    if (!timeRegex.test(slot.end)) throw new Error(`Invalid end time for pickup.${day}: ${slot.end}`);
  }
 }

-/**
- * Sincroniza campos legacy desde schedule
- */
-function syncLegacyFromSchedule(settings) {
-  const schedule = settings.schedule;
-  if (!schedule) return;
-  
-  // Sincronizar delivery
-  if (schedule.delivery) {
-    const deliveryDays = Object.keys(schedule.delivery).filter(d => schedule.delivery[d] !== null);
-    if (deliveryDays.length > 0) {
-      // Ordenar días
-      deliveryDays.sort((a, b) => VALID_DAYS.indexOf(a) - VALID_DAYS.indexOf(b));
-      settings.delivery_days = deliveryDays.join(",");
-      
-      // Usar primer horario como legacy
-      const firstSlot = schedule.delivery[deliveryDays[0]];
-      if (firstSlot) {
-        settings.delivery_hours_start = firstSlot.start;
-        settings.delivery_hours_end = firstSlot.end;
-      }
-    } else {
-      settings.delivery_days = "";
-    }
-  }
-  
-  // Sincronizar pickup
-  if (schedule.pickup) {
-    const pickupDays = Object.keys(schedule.pickup).filter(d => schedule.pickup[d] !== null);
-    if (pickupDays.length > 0) {
-      pickupDays.sort((a, b) => VALID_DAYS.indexOf(a) - VALID_DAYS.indexOf(b));
-      settings.pickup_days = pickupDays.join(",");
-      
-      const firstSlot = schedule.pickup[pickupDays[0]];
-      if (firstSlot) {
-        settings.pickup_hours_start = firstSlot.start;
-        settings.pickup_hours_end = firstSlot.end;
-      }
+function syncPickupLegacyFromSchedule(settings) {
+  const pickup = settings?.schedule?.pickup;
+  if (!pickup) return;
+  const days = Object.keys(pickup).filter((d) => pickup[d] && pickup[d].start && pickup[d].end);
+  days.sort((a, b) => VALID_DAYS.indexOf(a) - VALID_DAYS.indexOf(b));
+  if (days.length) {
+    settings.pickup_days = days.join(",");
+    const first = pickup[days[0]];
+    settings.pickup_hours_start = first.start;
+    settings.pickup_hours_end = first.end;
  } else {
    settings.pickup_days = "";
  }
+}
+
+function validateDeliveryZones(dz) {
+  if (!dz || typeof dz !== "object") return;
+  if (dz.zones && !Array.isArray(dz.zones)) {
+    throw new Error("delivery_zones.zones must be an array");
+  }
+  for (const z of dz.zones || []) {
+    if (!z?.id || !z?.name) throw new Error("Each zone needs id + name");
+    if (z.polygon && (z.polygon.type !== "Polygon" || !Array.isArray(z.polygon.coordinates))) {
+      throw new Error(`Invalid polygon GeoJSON for zone ${z.id}`);
+    }
+    if (Array.isArray(z.delivery_days)) {
+      for (const d of z.delivery_days) {
+        if (!VALID_DAYS.includes(d)) throw new Error(`Invalid delivery day in zone ${z.id}: ${d}`);
+      }
+    }
  }
 }

-/**
- * Guarda la configuración del tenant
- */
 export async function handleSaveSettings({ tenantId, settings }) {
-  // Validaciones básicas
-  if (!settings.store_name?.trim()) {
-    throw new Error("store_name is required");
-  }
-  if (!settings.bot_name?.trim()) {
-    throw new Error("bot_name is required");
-  }
+  if (!settings.store_name?.trim()) throw new Error("store_name is required");
+  if (!settings.bot_name?.trim()) throw new Error("bot_name is required");

-  // Validar schedule si viene
  if (settings.schedule) {
    validateSchedule(settings.schedule);
-    // Sincronizar campos legacy desde schedule
-    syncLegacyFromSchedule(settings);
-  } else {
-    // Legacy: validar días individuales
-    if (settings.delivery_days) {
-      const days = settings.delivery_days.split(",").map(d => d.trim().toLowerCase());
-      for (const day of days) {
-        if (!VALID_DAYS.includes(day)) {
-          throw new Error(`Invalid delivery day: ${day}`);
+    syncPickupLegacyFromSchedule(settings);
  }
-      }
-      settings.delivery_days = days.join(",");
+
+  if (settings.delivery_zones) {
+    validateDeliveryZones(settings.delivery_zones);
  }

  if (settings.pickup_days) {
-      const days = settings.pickup_days.split(",").map(d => d.trim().toLowerCase());
-      for (const day of days) {
-        if (!VALID_DAYS.includes(day)) {
-          throw new Error(`Invalid pickup day: ${day}`);
-        }
+    const days = settings.pickup_days.split(",").map((d) => d.trim().toLowerCase());
+    for (const d of days) {
+      if (!VALID_DAYS.includes(d)) throw new Error(`Invalid pickup day: ${d}`);
    }
    settings.pickup_days = days.join(",");
  }

-    // Validar horarios legacy
  const timeRegex = /^([01]?[0-9]|2[0-3]):[0-5][0-9]$/;
-    
-    if (settings.delivery_hours_start && !timeRegex.test(settings.delivery_hours_start)) {
-      throw new Error("Invalid delivery_hours_start format (use HH:MM)");
-    }
-    if (settings.delivery_hours_end && !timeRegex.test(settings.delivery_hours_end)) {
-      throw new Error("Invalid delivery_hours_end format (use HH:MM)");
-    }
  if (settings.pickup_hours_start && !timeRegex.test(settings.pickup_hours_start)) {
    throw new Error("Invalid pickup_hours_start format (use HH:MM)");
  }
  if (settings.pickup_hours_end && !timeRegex.test(settings.pickup_hours_end)) {
    throw new Error("Invalid pickup_hours_end format (use HH:MM)");
  }
-  }

  const result = await upsertSettings({ tenantId, settings });

@@ -236,18 +142,14 @@ export async function handleSaveSettings({ tenantId, settings }) {
    ok: true,
    settings: {
      ...result,
-      delivery_hours_start: result.delivery_hours_start?.slice(0, 5),
-      delivery_hours_end: result.delivery_hours_end?.slice(0, 5),
      pickup_hours_start: result.pickup_hours_start?.slice(0, 5),
      pickup_hours_end: result.pickup_hours_end?.slice(0, 5),
+      delivery_zones: result.delivery_zones || {},
    },
    message: "Configuración guardada correctamente",
  };
 }

-/**
- * Obtiene el storeConfig formateado para prompts
- */
 export async function handleGetStoreConfig({ tenantId }) {
  return await getStoreConfig({ tenantId });
 }
--- a/src/modules/0-ui/handlers/stats.js
+++ b/src/modules/0-ui/handlers/stats.js
@@ -0,0 +1,44 @@
+import { syncOrdersIncremental } from "../../4-woo-orders/wooOrders.js";
+import * as ordersRepo from "../../4-woo-orders/ordersRepo.js";
+
+/**
+ * Obtiene estadísticas de pedidos para el dashboard
+ */
+export async function handleGetOrderStats({ tenantId }) {
+  // Sync en background — no bloqueamos el request
+  const syncPromise = syncOrdersIncremental({ tenantId }).catch(err =>
+    console.error("[stats] sync error:", err)
+  );
+
+  // Respondemos con lo que hay en DB mientras sincroniza
+  const [monthlyStats, productStats, yoyStats, totals] = await Promise.all([
+    ordersRepo.getMonthlyStats({ tenantId }),
+    ordersRepo.getProductStats({ tenantId }),
+    ordersRepo.getYoyStats({ tenantId }),
+    ordersRepo.getTotals({ tenantId }),
+  ]);
+  
+  return {
+    // Stats mensuales (para gráficas de barras/líneas)
+    months: monthlyStats.months,
+    totals: monthlyStats.totals,
+    order_counts: monthlyStats.order_counts,
+    by_source: monthlyStats.by_source,
+    by_shipping: monthlyStats.by_shipping,
+    
+    // Totales agregados (para donuts)
+    totals_aggregated: totals,
+    
+    // Stats por producto
+    top_products_revenue: productStats.by_revenue,
+    top_products_kg: productStats.by_kg,
+    top_products_units: productStats.by_units,
+    
+    // YoY
+    yoy: yoyStats,
+    
+    // Info de sync (sincronizando en background)
+    synced: 0,
+    total_in_cache: totals.total_orders ?? 0,
+  };
+}
--- a/src/modules/0-ui/handlers/takeovers.js
+++ b/src/modules/0-ui/handlers/takeovers.js
@@ -154,7 +154,6 @@ export async function handleRespondToTakeover({
        invariants: { ok: true, checks: [] },
        final_reply: response,
        order_id: null,
-        payment_link: null,
        latency_ms: 0,
      });

@@ -348,13 +347,10 @@ function summarizeContext(contextSnapshot) {
    summary.push(`Pendiente: ${pendingItems}`);
  }
  
-  // Shipping/Payment
+  // Shipping (sin payment — el bot no maneja pagos)
  if (ctx.order?.is_delivery !== null) {
    summary.push(ctx.order.is_delivery ? "Delivery" : "Retiro");
  }
-  if (ctx.order?.payment_type) {
-    summary.push(`Pago: ${ctx.order.payment_type}`);
-  }

  return summary.join(" | ") || "Sin contexto";
 }
--- a/src/modules/0-ui/handlers/testing.js
+++ b/src/modules/0-ui/handlers/testing.js
@@ -1,131 +1,25 @@
-import { createOrder, listRecentOrders } from "../../4-woo-orders/wooOrders.js";
-import { createPreference, reconcilePayment } from "../../6-mercadopago/mercadoPago.js";
-import { listProducts } from "../db/repo.js";
+import { syncOrdersIncremental } from "../../4-woo-orders/wooOrders.js";
+import * as ordersRepo from "../../4-woo-orders/ordersRepo.js";

 /**
- * Lista pedidos recientes de WooCommerce
+ * Lista pedidos desde cache local (con sync incremental)
 */
-export async function handleListRecentOrders({ tenantId, limit = 20 }) {
-  const orders = await listRecentOrders({ tenantId, limit });
-  return { items: orders };
-}
+export async function handleListOrders({ tenantId, page = 1, limit = 50 }) {
+  // 1. Sincronizar pedidos nuevos de Woo
+  await syncOrdersIncremental({ tenantId });
  
-/**
- * Obtiene productos con stock para testing
- */
-export async function handleGetProductsWithStock({ tenantId }) {
-  const allProducts = await listProducts({ tenantId, limit: 500 });
-  const withStock = allProducts.filter(p => 
-    p.stock_status === "instock" && 
-    p.price && 
-    Number(p.price) > 0
-  );
-  return { items: withStock };
-}
-
-/**
- * Crea una orden de prueba en WooCommerce
- */
-export async function handleCreateTestOrder({ tenantId, basket, address, wa_chat_id }) {
-  if (!basket?.items?.length) {
-    throw new Error("basket_empty");
-  }
-  
-  const order = await createOrder({
-    tenantId,
-    wooCustomerId: null, // Sin customer de Woo para testing
-    basket,
-    address,
-    run_id: `test-${Date.now()}`,
-  });
-  
-  // Calcular total desde line_items
-  let total = 0;
-  if (order?.raw?.line_items) {
-    for (const item of order.raw.line_items) {
-      total += Number(item.total) || 0;
-    }
-  } else if (order?.raw?.total) {
-    total = Number(order.raw.total) || 0;
-  }
+  // 2. Obtener pedidos paginados desde cache
+  const orders = await ordersRepo.listOrders({ tenantId, page, limit });
+  const total = await ordersRepo.countOrders({ tenantId });
  
  return {
-    ok: true,
-    woo_order_id: order?.id || null,
+    items: orders,
+    pagination: {
+      page,
+      limit,
      total,
-    line_items: order?.line_items || [],
-    raw: order?.raw || null,
-  };
-}
-
-/**
- * Crea un link de pago de MercadoPago
- */
-export async function handleCreatePaymentLink({ tenantId, wooOrderId, amount }) {
-  if (!wooOrderId) {
-    throw new Error("missing_woo_order_id");
-  }
-  if (!amount || Number(amount) <= 0) {
-    throw new Error("invalid_amount");
-  }
-  
-  const pref = await createPreference({
-    tenantId,
-    wooOrderId,
-    amount: Number(amount),
-  });
-  
-  return {
-    ok: true,
-    preference_id: pref?.preference_id || null,
-    init_point: pref?.init_point || null,
-    sandbox_init_point: pref?.sandbox_init_point || null,
-  };
-}
-
-/**
- * Simula un webhook de MercadoPago con pago exitoso
- * No pasa por el endpoint real (requiere firma HMAC)
- * Crea un payment mock y llama a reconcilePayment directamente
- */
-export async function handleSimulateMpWebhook({ tenantId, wooOrderId, amount }) {
-  if (!wooOrderId) {
-    throw new Error("missing_woo_order_id");
-  }
-  
-  // Crear payment mock con status approved
-  const mockPaymentId = `test-${Date.now()}-${Math.random().toString(36).slice(2, 8)}`;
-  const mockPayment = {
-    id: mockPaymentId,
-    status: "approved",
-    status_detail: "accredited",
-    external_reference: `${tenantId}|${wooOrderId}`,
-    transaction_amount: Number(amount) || 0,
-    currency_id: "ARS",
-    date_approved: new Date().toISOString(),
-    date_created: new Date().toISOString(),
-    payment_method_id: "test",
-    payment_type_id: "credit_card",
-    payer: {
-      email: "test@test.com",
-    },
-    order: {
-      id: `pref-test-${wooOrderId}`,
+      pages: Math.ceil(total / limit),
    },
  };
-  
-  // Reconciliar el pago (actualiza mp_payments y cambia status de orden a processing)
-  const result = await reconcilePayment({
-    tenantId,
-    payment: mockPayment,
-  });
-  
-  return {
-    ok: true,
-    payment_id: mockPaymentId,
-    woo_order_id: result?.woo_order_id || wooOrderId,
-    status: "approved",
-    order_status: "processing",
-    reconciled: result?.payment || null,
-  };
 }
+
--- a/src/modules/1-intake/handlers/evolution.js
+++ b/src/modules/1-intake/handlers/evolution.js
@@ -1,29 +1,25 @@
 import crypto from "crypto";
 import { parseEvolutionWebhook } from "../services/evolutionParser.js";
-import { resolveTenantId, processMessage } from "../../2-identity/services/pipeline.js";
+import { processMessage } from "../../2-identity/services/pipeline.js";
+import { getTenantId } from "../../shared/tenant.js";
 import { debug as dbg } from "../../shared/debug.js";

 export async function handleEvolutionWebhook(body) {
  const t0 = Date.now();
  const parsed = parseEvolutionWebhook(body);
-if (!parsed.ok) {
+  if (!parsed.ok) {
    return { status: 200, payload: { ok: true, ignored: parsed.reason } };
  }

  if (dbg.perf || dbg.evolution) {
    console.log("[perf] evolution.webhook.start", {
-      tenant_key: parsed.tenant_key || null,
      chat_id: parsed.chat_id,
      message_id: parsed.message_id || null,
      ts: parsed.ts || null,
    });
  }

-  const tenantId = await resolveTenantId({
-    chat_id: parsed.chat_id,
-    tenant_key: parsed.tenant_key,
-    to_phone: null,
-  });
+  const tenantId = getTenantId();

  const pm = await processMessage({
    tenantId,
@@ -31,9 +27,10 @@ if (!parsed.ok) {
    from: parsed.chat_id.replace("@s.whatsapp.net", ""),
    displayName: parsed.from_name || null,
    text: parsed.text,
+    inboundLocation: parsed.location || null,
    provider: "evolution",
    message_id: parsed.message_id || crypto.randomUUID(),
-    meta: { pushName: parsed.from_name, ts: parsed.ts, instance: parsed.tenant_key, source: parsed.source },
+    meta: { pushName: parsed.from_name, ts: parsed.ts, source: parsed.source },
  });

  if (dbg.perf || dbg.evolution) {
@@ -48,4 +45,3 @@ if (!parsed.ok) {

  return { status: 200, payload: { ok: true } };
 }
-
--- a/src/modules/1-intake/handlers/sim.js
+++ b/src/modules/1-intake/handlers/sim.js
@@ -1,30 +1,33 @@
 import crypto from "crypto";
-import { resolveTenantId } from "../../2-identity/services/pipeline.js";
 import { processMessage } from "../../2-identity/services/pipeline.js";
+import { getTenantId } from "../../shared/tenant.js";

 export async function handleSimSend(body) {
-  const { chat_id, from_phone, text } = body || {};
-  if (!chat_id || !from_phone || !text) {
-    return { status: 400, payload: { ok: false, error: "chat_id, from_phone, text are required" } };
+  const { chat_id, from_phone, text, location } = body || {};
+  if (!chat_id || !from_phone || (!text && !location)) {
+    return { status: 400, payload: { ok: false, error: "chat_id, from_phone, and text or location are required" } };
  }

+  // Aceptar location share desde el simulator. Mismo formato que el parser de
+  // Evolution: { lat, lng, label? }.
+  const inboundLocation =
+    location && typeof location.lat === "number" && typeof location.lng === "number"
+      ? { lat: location.lat, lng: location.lng, label: location.label || null }
+      : null;
+
  const provider = "sim";
  const message_id = crypto.randomUUID();
-  const tenantId = await resolveTenantId({
-    chat_id,
-    tenant_key: body?.tenant_key,
-    to_phone: body?.to_phone,
-  });
+  const tenantId = getTenantId();

  const result = await processMessage({
    tenantId,
    chat_id,
    from: from_phone,
-    text,
+    text: text || "",
+    inboundLocation,
    provider,
    message_id,
  });

  return { status: 200, payload: { ok: true, run_id: result.run_id, reply: result.reply } };
 }
-
--- a/src/modules/1-intake/routes/simulator.js
+++ b/src/modules/1-intake/routes/simulator.js
@@ -10,11 +10,12 @@ import { makeSearchProducts, makeListProducts, makeGetProduct, makeSyncProducts,
 import { makeListAliases, makeCreateAlias, makeUpdateAlias, makeDeleteAlias } from "../../0-ui/controllers/aliases.js";
 import { makeListRecommendations, makeGetRecommendation, makeCreateRecommendation, makeUpdateRecommendation, makeDeleteRecommendation } from "../../0-ui/controllers/recommendations.js";
 import { makeListProductQtyRules, makeGetProductQtyRules, makeSaveProductQtyRules } from "../../0-ui/controllers/quantities.js";
-import { makeListPrompts, makeGetPrompt, makeSavePrompt, makeRollbackPrompt, makeResetPrompt, makeGetPromptVersion, makeTestPrompt } from "../../0-ui/controllers/prompts.js";
+// Prompts CRUD removido: el agente nuevo usa un system prompt único hardcoded.
 import { makeListPendingTakeovers, makeListAllTakeovers, makeGetTakeover, makeRespondToTakeover, makeCancelTakeover, makeCheckPendingTakeover } from "../../0-ui/controllers/takeovers.js";
 import { makeGetSettings, makeSaveSettings } from "../../0-ui/controllers/settings.js";
 import { makeDeleteConversation, makeDeleteUser, makeListUsers, makeRetryLast } from "../../0-ui/controllers/admin.js";
-import { makeListRecentOrders, makeGetProductsWithStock, makeCreateTestOrder, makeCreatePaymentLink, makeSimulateMpWebhook } from "../../0-ui/controllers/testing.js";
+import { makeListOrders, makeGetOrderStats } from "../../0-ui/controllers/testing.js";
+import { getAgentMetrics } from "../../3-turn-engine/agent/runTurn.js";

 function nowIso() {
  return new Date().toISOString();
@@ -50,6 +51,7 @@ export function createSimulatorRouter({ tenantId }) {
   * --- UI data endpoints ---
   */
  router.post("/sim/send", makeSimSend());
+  router.get("/api/metrics/agent", (req, res) => res.json(getAgentMetrics()));

  router.get("/conversations", makeGetConversations(getTenantId));
  router.get("/conversations/state", makeGetConversationState(getTenantId));
@@ -81,13 +83,8 @@ export function createSimulatorRouter({ tenantId }) {
  router.put("/quantities/:wooProductId", makeSaveProductQtyRules(getTenantId));
  
  // --- Prompts routes ---
-  router.get("/prompts", makeListPrompts(getTenantId));
-  router.get("/prompts/:key", makeGetPrompt(getTenantId));
-  router.post("/prompts/:key", makeSavePrompt(getTenantId));
-  router.post("/prompts/:key/rollback/:version", makeRollbackPrompt(getTenantId));
-  router.post("/prompts/:key/reset", makeResetPrompt(getTenantId));
-  router.get("/prompts/:key/versions/:version", makeGetPromptVersion(getTenantId));
-  router.post("/prompts/:key/test", makeTestPrompt(getTenantId));
+  // /prompts/* removido tras flip a agente tool-calling. El system prompt
+  // único vive en src/modules/3-turn-engine/agent/systemPrompt.js.
  
  // --- Human Takeovers routes ---
  router.get("/takeovers", makeListPendingTakeovers(getTenantId));
@@ -107,12 +104,9 @@ export function createSimulatorRouter({ tenantId }) {
  router.get("/runs", makeListRuns(getTenantId));
  router.get("/runs/:run_id", makeGetRunById(getTenantId));

-  // --- Testing routes ---
-  router.get("/test/orders", makeListRecentOrders(getTenantId));
-  router.get("/test/products-with-stock", makeGetProductsWithStock(getTenantId));
-  router.post("/test/order", makeCreateTestOrder(getTenantId));
-  router.post("/test/payment-link", makeCreatePaymentLink(getTenantId));
-  router.post("/test/simulate-webhook", makeSimulateMpWebhook(getTenantId));
+  // --- API routes (orders) ---
+  router.get("/api/orders", makeListOrders(getTenantId));
+  router.get("/api/stats/orders", makeGetOrderStats(getTenantId));

  return router;
 }
--- a/src/modules/1-intake/services/evolutionParser.js
+++ b/src/modules/1-intake/services/evolutionParser.js
@@ -34,8 +34,19 @@ export function parseEvolutionWebhook(reqBody) {
    (typeof msg.extendedTextMessage?.text === "string" && msg.extendedTextMessage.text) ||
    "";

+  // extract location share (WhatsApp pin). Evolution wraps Baileys formats:
+  //   - locationMessage: { degreesLatitude, degreesLongitude, name?, address? }
+  //   - liveLocationMessage: { degreesLatitude, degreesLongitude }
+  const loc = msg.locationMessage || msg.liveLocationMessage || null;
+  const lat = loc?.degreesLatitude;
+  const lng = loc?.degreesLongitude;
+  const location =
+    typeof lat === "number" && typeof lng === "number"
+      ? { lat, lng, label: loc?.name || loc?.address || null }
+      : null;
+
  const cleanText = String(text).trim();
-  if (!cleanText) return { ok: false, reason: "empty_text" };
+  if (!cleanText && !location) return { ok: false, reason: "empty_message" };

  // metadata
  const pushName = data.pushName || null;
@@ -48,6 +59,7 @@ export function parseEvolutionWebhook(reqBody) {
    chat_id: remoteJid,
    message_id: messageId || null,
    text: cleanText,
+    location,
    from_name: pushName,
    message_type: messageType || null,
    ts,
--- a/src/modules/2-identity/controllers/wooWebhooks.js
+++ b/src/modules/2-identity/controllers/wooWebhooks.js
@@ -1,5 +1,5 @@
 import { refreshProductByWooId } from "../../shared/wooSnapshot.js";
-import { getTenantByKey } from "../db/repo.js";
+import { getTenantId } from "../../shared/tenant.js";
 import { insertAuditLog } from "../../0-ui/db/repo.js";

 function unauthorized(res) {
@@ -48,11 +48,8 @@ export function makeWooProductWebhook() {
    const { id, parentId, resource, action, changes } = parseWooPayload(req.body || {});
    if (!id) return res.status(400).json({ ok: false, error: "missing_id" });

-    // Determinar tenant por query ?tenant_key=...
-    const tenantKey = req.query?.tenant_key || process.env.TENANT_KEY || null;
-    if (!tenantKey) return res.status(400).json({ ok: false, error: "missing_tenant_key" });
-    const tenant = await getTenantByKey(String(tenantKey).toLowerCase());
-    if (!tenant?.id) return res.status(404).json({ ok: false, error: "tenant_not_found" });
+    // Mono-tenant: el tenant es el único cargado al boot.
+    const tenant = { id: getTenantId() };

    const parentForVariation =
      resource && String(resource).includes("variation") ? parentId || null : null;
--- a/src/modules/2-identity/db/repo.js
+++ b/src/modules/2-identity/db/repo.js
@@ -461,21 +461,6 @@ export async function deleteIdentityMapByChat({ tenant_id, wa_chat_id, provider
  return rowCount || 0;
 }

-export async function getTenantByKey(key) {
-  const { rows } = await pool.query(`select id, key, name from tenants where key=$1`, [key]);
-  return rows[0] || null;
-}
-
-export async function getTenantIdByChannel({ channel_type, channel_key }) {
-  const q = `
-    select tenant_id
-    from tenant_channels
-    where channel_type=$1 and channel_key=$2
-  `;
-  const { rows } = await pool.query(q, [channel_type, channel_key]);
-  return rows[0]?.tenant_id || null;
-}
-
 export async function getExternalCustomerIdByChat({ tenant_id, wa_chat_id, provider = "woo" }) {
  const q = `
    select external_customer_id
@@ -535,23 +520,24 @@ export async function getDecryptedTenantEcommerceConfig({
  return rows[0] || null;
 }

-export async function searchProductAliases({ tenant_id, q = "", limit = 20 }) {
+export async function searchProductAliases({ tenant_id, q = "", limit = 20, threshold = 0.3 }) {
  const lim = Math.max(1, Math.min(200, parseInt(limit, 10) || 20));
  const query = String(q || "").trim();
  if (!query) return [];
  const normalized = query.toLowerCase();
-  const like = `%${query}%`;
-  const nlike = `%${normalized}%`;
  const sql = `
-    select tenant_id, alias, normalized_alias, woo_product_id, category_hint, boost, metadata, updated_at
+    select tenant_id, alias, normalized_alias, woo_product_id, category_hint, boost, metadata, updated_at,
+           greatest(similarity(alias, $2), similarity(normalized_alias, $3)) as sim
    from product_aliases
-    where tenant_id=$1
-      and (alias ilike $2 or normalized_alias ilike $3)
-    order by boost desc, updated_at desc
+    where tenant_id = $1
+      and (alias % $2 or normalized_alias % $3)
+    order by sim desc, boost desc, updated_at desc
    limit $4
  `;
-  const { rows } = await pool.query(sql, [tenant_id, like, nlike, lim]);
-  return rows.map((r) => ({
+  const { rows } = await pool.query(sql, [tenant_id, query, normalized, lim]);
+  return rows
+    .filter((r) => Number(r.sim) >= threshold)
+    .map((r) => ({
      tenant_id: r.tenant_id,
      alias: r.alias,
      normalized_alias: r.normalized_alias,
@@ -560,6 +546,30 @@ export async function searchProductAliases({ tenant_id, q = "", limit = 20 }) {
      boost: r.boost,
      metadata: r.metadata,
      updated_at: r.updated_at,
+      similarity: Number(r.sim),
+    }));
+}
+
+export async function searchAliasProductMappings({ tenant_id, q = "", limit = 50, threshold = 0.3 }) {
+  const lim = Math.max(1, Math.min(200, parseInt(limit, 10) || 50));
+  const query = String(q || "").trim();
+  if (!query) return [];
+  const normalized = query.toLowerCase();
+  const sql = `
+    select alias, woo_product_id, score, similarity(alias, $2) as sim
+    from alias_product_mappings
+    where tenant_id = $1 and alias % $2
+    order by sim desc, score desc
+    limit $3
+  `;
+  const { rows } = await pool.query(sql, [tenant_id, normalized, lim]);
+  return rows
+    .filter((r) => Number(r.sim) >= threshold)
+    .map((r) => ({
+      alias: r.alias,
+      woo_product_id: Number(r.woo_product_id),
+      score: Number(r.score || 1),
+      similarity: Number(r.sim),
    }));
 }

@@ -733,51 +743,4 @@ export async function upsertProductEmbedding({
  return rows[0] || null;
 }

-export async function upsertMpPayment({
-  tenant_id,
-  woo_order_id = null,
-  preference_id = null,
-  payment_id = null,
-  status = null,
-  paid_at = null,
-  raw = {},
-}) {
-  if (!payment_id) throw new Error("payment_id_required");
-  const sql = `
-    insert into mp_payments
-      (tenant_id, woo_order_id, preference_id, payment_id, status, paid_at, raw, created_at, updated_at)
-    values
-      ($1, $2, $3, $4, $5, $6::timestamptz, $7::jsonb, now(), now())
-    on conflict (tenant_id, payment_id)
-    do update set
-      woo_order_id = excluded.woo_order_id,
-      preference_id = excluded.preference_id,
-      status = excluded.status,
-      paid_at = excluded.paid_at,
-      raw = excluded.raw,
-      updated_at = now()
-    returning tenant_id, woo_order_id, preference_id, payment_id, status, paid_at, raw, updated_at
-  `;
-  const { rows } = await pool.query(sql, [
-    tenant_id,
-    woo_order_id,
-    preference_id,
-    payment_id,
-    status,
-    paid_at,
-    JSON.stringify(raw ?? {}),
-  ]);
-  return rows[0] || null;
-}
-
-export async function getMpPaymentById({ tenant_id, payment_id }) {
-  const sql = `
-    select tenant_id, woo_order_id, preference_id, payment_id, status, paid_at, raw, updated_at
-    from mp_payments
-    where tenant_id=$1 and payment_id=$2
-    limit 1
-  `;
-  const { rows } = await pool.query(sql, [tenant_id, payment_id]);
-  return rows[0] || null;
-}

--- a/src/modules/2-identity/services/pipeline.js
+++ b/src/modules/2-identity/services/pipeline.js
@@ -8,16 +8,14 @@ import {
  getExternalCustomerIdByChat,
  upsertExternalCustomerMap,
  updateRunLatency,
-  getTenantByKey,
-  getTenantIdByChannel,
 } from "../db/repo.js";
+import { getTenantId } from "../../shared/tenant.js";
 import { sseSend } from "../../shared/sse.js";
 import { createWooCustomer, getWooCustomerById } from "./woo.js";
 import { debug as dbg } from "../../shared/debug.js";
 import { runTurnV3 } from "../../3-turn-engine/turnEngineV3.js";
 import { safeNextState } from "../../3-turn-engine/fsm.js";
 import { createOrder, updateOrder } from "../../4-woo-orders/wooOrders.js";
-import { createPreference } from "../../6-mercadopago/mercadoPago.js";
 import { handleCreateTakeover } from "../../0-ui/handlers/takeovers.js";
 import { sendTextMessage, isEvolutionEnabled } from "../../1-intake/services/evolutionSender.js";

@@ -123,6 +121,7 @@ export async function processMessage({
  message_id,
  displayName = null,
  meta = null,
+  inboundLocation = null,
 }) {
  const { started_at, mark, msBetween } = makePerf();
 const prev = await touchConversationState({ tenant_id: tenantId, wa_chat_id: chat_id });
@@ -130,12 +129,15 @@ const prev = await touchConversationState({ tenant_id: tenantId, wa_chat_id: cha
  mark("start");
  const stageDebug = dbg.perf;
  mark("after_touchConversationState");
-  // Detectar conversación nueva (más de 24 horas sin actividad)
-  const staleThresholdMs = 24 * 60 * 60 * 1000; // 24 horas
+  // TTL stale: 24h general, 7d si la conversación quedó PAUSED, sin TTL si AWAITING_HUMAN.
+  const stateNow = prev?.state || "IDLE";
+  let staleThresholdMs = 24 * 60 * 60 * 1000;
+  if (stateNow === "PAUSED") staleThresholdMs = 7 * 24 * 60 * 60 * 1000;
+  if (stateNow === "AWAITING_HUMAN") staleThresholdMs = Infinity;
  const isStale =
    prev?.state_updated_at &&
    Date.now() - new Date(prev.state_updated_at).getTime() > staleThresholdMs;
-  const prev_state = isStale ? "IDLE" : prev?.state || "IDLE";
+  const prev_state = isStale ? "IDLE" : stateNow;
 let externalCustomerId = await getExternalCustomerIdByChat({
    tenant_id: tenantId,
    wa_chat_id: chat_id,
@@ -143,7 +145,7 @@ let externalCustomerId = await getExternalCustomerIdByChat({
  });
  mark("after_getExternalCustomerIdByChat");

-  await insertMessage({
+  const inserted = await insertMessage({
    tenant_id: tenantId,
    wa_chat_id: chat_id,
    provider,
@@ -155,6 +157,15 @@ let externalCustomerId = await getExternalCustomerIdByChat({
  });
  mark("after_insertMessage_in");

+  // Idempotency: si el message_id ya estaba insertado (Evolution suele
+  // reentregar webhooks), evitamos volver a procesar el turn entero.
+  if (!inserted) {
+    if (dbg.perf || dbg.evolution) {
+      console.log("[pipeline] duplicate message ignored", { message_id, chat_id });
+    }
+    return { run_id: null, reply: null, duplicate: true };
+  }
+
  mark("before_getRecentMessagesForLLM_for_plan");
  const history = await getRecentMessagesForLLM({
    tenant_id: tenantId,
@@ -169,17 +180,34 @@ let externalCustomerId = await getExternalCustomerIdByChat({
  let reducedContext = prev?.context && typeof prev?.context === "object" ? { ...prev.context } : {};
  if (isStale) {
    // Conversación nueva: resetear carrito pero mantener datos del cliente
+    // (external_customer_id) y la "última entrega" para que el bot pueda
+    // ofrecer "te lo mando al mismo lugar que la otra vez?".
    reducedContext = {
      external_customer_id: reducedContext.external_customer_id,
-      // Resetear order y pending
+      last_delivery: reducedContext.last_delivery || null,
      order: null,
      order_basket: null,
      pending_items: null,
-      // Marcar que fue reseteado
      _reset_reason: "stale",
      _reset_at: new Date().toISOString(),
    };
  }
+
+  // Si llegó una ubicación compartida (WhatsApp pin), guardarla en pending
+  // para que el agente la lea via working_memory y matchee zona en set_address.
+  if (inboundLocation && typeof inboundLocation.lat === "number" && typeof inboundLocation.lng === "number") {
+    const baseOrder = reducedContext.order && typeof reducedContext.order === "object" ? reducedContext.order : {};
+    const merged = { ...baseOrder };
+    if (!Array.isArray(merged.cart)) merged.cart = [];
+    if (!Array.isArray(merged.pending)) merged.pending = [];
+    merged.pending_location = {
+      lat: inboundLocation.lat,
+      lng: inboundLocation.lng,
+      label: inboundLocation.label || null,
+      received_at: new Date().toISOString(),
+    };
+    reducedContext.order = merged;
+  }
 let decision;
  let plan;
  let llmMeta;
@@ -206,7 +234,6 @@ const runStatus = llmMeta?.error ? "warn" : "ok";
    ok: true,
    checks: [
      { name: "required_keys_present", ok: true },
-      { name: "no_checkout_without_payment_link", ok: true },
      { name: "no_order_action_without_items", ok: true },
    ],
  };
@@ -258,16 +285,14 @@ const runStatus = llmMeta?.error ? "warn" : "ok";
            ...baseAddress,
            phone: baseAddress.phone || phoneFromWa,
          };
-          // Obtener shipping_method y payment_method del contexto (preferir decision que es el resultado del turn)
+          // shipping_method del contexto (delivery|pickup). El cobro se gestiona offline.
          const shippingMethod = decision?.context_patch?.shipping_method || reducedContext?.shipping_method || null;
-          const paymentMethod = decision?.context_patch?.payment_method || reducedContext?.payment_method || null;
          const order = await createOrder({
            tenantId,
            wooCustomerId: externalCustomerId,
            basket: basketToUse,
            address: addressWithPhone,
            shippingMethod,
-            paymentMethod,
            run_id: null,
          });
          actionPatch.woo_order_id = order?.id || null;
@@ -313,25 +338,6 @@ const runStatus = llmMeta?.error ? "warn" : "ok";
              pending_query: act.payload?.pending_query,
            });
          }
-        } else if (act.type === "send_payment_link") {
-          const total = Number(actionPatch?.order_total || reducedContext?.order_total || 0) || null;
-          if (!total || total <= 0) {
-            throw new Error("order_total_missing");
-          }
-          const pref = await createPreference({
-            tenantId,
-            wooOrderId: actionPatch.woo_order_id || reducedContext?.woo_order_id || prev?.last_order_id,
-            amount: total || 0,
-          });
-          actionPatch.payment_link = pref?.init_point || null;
-          actionPatch.mp = {
-            preference_id: pref?.preference_id || null,
-            init_point: pref?.init_point || null,
-          };
-          newTools.push({ type: "send_payment_link", ok: true, preference_id: pref?.preference_id || null });
-          if (pref?.init_point) {
-            plan.reply = `Listo, acá tenés el link de pago: ${pref.init_point}\nAvisame cuando esté listo.`;
-          }
        }
      } catch (e) {
        newTools.push({ type: act.type, ok: false, error: String(e?.message || e) });
@@ -411,7 +417,7 @@ const runStatus = llmMeta?.error ? "warn" : "ok";
  const orderForFsm = context?.order || context?.order_basket || {};
  const signals = {
    confirm_order: plan.intent === "confirm_order",
-    payment_selected: plan.intent === "select_payment",
+    shipping_completed: plan.order_action === "create_order",
  };
  const nextState = safeNextState(prev_state, orderForFsm, signals).next_state;
  plan.next_state = nextState;
@@ -468,7 +474,6 @@ const runStatus = llmMeta?.error ? "warn" : "ok";
    invariants,
    final_reply: plan.reply,
    order_id: actionPatch.woo_order_id || null,
-    payment_link: actionPatch.payment_link || null,
    latency_ms: end_to_end_ms,
  });

@@ -493,28 +498,11 @@ const runStatus = llmMeta?.error ? "warn" : "ok";
  return { run_id, reply: plan.reply };
 }

-function parseTenantFromChatId(chat_id) {
-  const m = /^([a-z0-9_-]+):/.exec(chat_id);
-  return m?.[1]?.toLowerCase() || null;
-}
-
-export async function resolveTenantId({ chat_id, to_phone = null, tenant_key = null }) {
-  const explicit = (tenant_key || parseTenantFromChatId(chat_id) || "").toLowerCase();
-
-  if (explicit) {
-    const t = await getTenantByKey(explicit);
-    if (t) return t.id;
-    throw new Error(`tenant_not_found: ${explicit}`);
-  }
-
-  if (to_phone) {
-    const id = await getTenantIdByChannel({ channel_type: "whatsapp", channel_key: to_phone });
-    if (id) return id;
-  }
-
-  const fallbackKey = (process.env.TENANT_KEY || "piaf").toLowerCase();
-  const t = await getTenantByKey(fallbackKey);
-  if (t) return t.id;
-  throw new Error(`tenant_not_found: ${fallbackKey}`);
+/**
+ * Mono-tenant: devuelve el id resuelto al boot. No hace queries por turno.
+ * Se mantiene como async para no romper callers existentes.
+ */
+export async function resolveTenantId() {
+  return getTenantId();
 }

--- a/src/modules/3-turn-engine/agent/customerProfile.js
+++ b/src/modules/3-turn-engine/agent/customerProfile.js
@@ -0,0 +1,112 @@
+/**
+ * customerProfile — perfil del cliente para "lo de siempre".
+ *
+ * Lookup por teléfono (extraído del chat_id WhatsApp) en woo_orders_cache.
+ * Agrupa items por woo_product_id en los últimos 6 meses, top 5 frequent_items.
+ *
+ * Cache 10 min por chat_id.
+ */
+
+import { pool } from "../../shared/db/pool.js";
+
+const CACHE_TTL_MS = 10 * 60 * 1000;
+const _cache = new Map();
+
+function phoneFromChatId(chatId) {
+  if (!chatId) return null;
+  // chat_id típico: "5491133230322@s.whatsapp.net"
+  const m = /^(\d+)/.exec(String(chatId));
+  return m ? m[1] : null;
+}
+
+function normalizePhone(p) {
+  return String(p || "").replace(/[^\d]/g, "");
+}
+
+/**
+ * Devuelve perfil del cliente o null si no hay datos.
+ */
+export async function getCustomerProfile({ tenantId, chat_id }) {
+  if (!tenantId || !chat_id) return null;
+  const cacheKey = `${tenantId}:${chat_id}`;
+  const cached = _cache.get(cacheKey);
+  if (cached && Date.now() - cached.t < CACHE_TTL_MS) return cached.value;
+
+  const phone = phoneFromChatId(chat_id);
+  if (!phone) {
+    _cache.set(cacheKey, { value: null, t: Date.now() });
+    return null;
+  }
+
+  try {
+    const profile = await fetchProfile({ tenantId, phone });
+    _cache.set(cacheKey, { value: profile, t: Date.now() });
+    return profile;
+  } catch (err) {
+    console.error("[customerProfile] error:", err?.message || err);
+    return null;
+  }
+}
+
+async function fetchProfile({ tenantId, phone }) {
+  const phoneClean = normalizePhone(phone);
+  if (!phoneClean) return null;
+
+  // Match phones que terminen igual (los Woo a veces vienen con +54 o sin)
+  const phoneSuffix = phoneClean.slice(-8);
+
+  const orderSql = `
+    SELECT id, woo_order_id, total, date_created,
+           shipping_address_1, shipping_address_2, shipping_city, customer_name
+    FROM woo_orders_cache
+    WHERE tenant_id = $1
+      AND regexp_replace(coalesce(customer_phone,''), '\\D', '', 'g') LIKE '%' || $2
+      AND date_created > NOW() - INTERVAL '6 months'
+    ORDER BY date_created DESC
+    LIMIT 30
+  `;
+  const { rows: orders } = await pool.query(orderSql, [tenantId, phoneSuffix]);
+  if (orders.length === 0) {
+    return { is_returning: false, last_order_at: null, frequent_items: [], preferred_address: null };
+  }
+
+  const orderIds = orders.map((o) => o.woo_order_id);
+  const itemsSql = `
+    SELECT woo_product_id, product_name, sell_unit,
+           COUNT(*) AS times,
+           SUM(quantity) AS total_qty,
+           AVG(quantity) AS avg_qty
+    FROM woo_order_items
+    WHERE tenant_id = $1 AND woo_order_id = ANY($2::bigint[]) AND woo_product_id IS NOT NULL
+    GROUP BY woo_product_id, product_name, sell_unit
+    ORDER BY times DESC, total_qty DESC
+    LIMIT 5
+  `;
+  const { rows: items } = await pool.query(itemsSql, [tenantId, orderIds]);
+
+  const frequent_items = items.map((it) => ({
+    woo_id: Number(it.woo_product_id),
+    name: it.product_name,
+    times_ordered: Number(it.times),
+    avg_qty: Number(it.avg_qty),
+    avg_unit: it.sell_unit || null,
+  }));
+
+  const lastOrder = orders[0];
+  const preferredAddress = [lastOrder.shipping_address_1, lastOrder.shipping_address_2, lastOrder.shipping_city]
+    .filter(Boolean)
+    .join(", ");
+
+  return {
+    is_returning: true,
+    last_order_at: lastOrder.date_created,
+    customer_name: lastOrder.customer_name || null,
+    frequent_items,
+    preferred_address: preferredAddress || null,
+    total_orders_last_6m: orders.length,
+  };
+}
+
+export function invalidateCustomerProfileCache(chat_id) {
+  for (const k of _cache.keys()) if (k.endsWith(`:${chat_id}`)) _cache.delete(k);
+}
--- a/src/modules/3-turn-engine/agent/quantityParser.js
+++ b/src/modules/3-turn-engine/agent/quantityParser.js
@@ -0,0 +1,148 @@
+/**
+ * Quantity parser determinista (es-AR).
+ *
+ * Pre-procesa el texto del usuario para extraer cantidad+unidad ANTES del LLM.
+ * El resultado se pasa al agente como side-channel (`working_memory.preparsed`)
+ * — el agente lo ve pero puede sobreescribirlo si el contexto lo amerita.
+ *
+ * Cubre los patrones AR-es más comunes:
+ *  - Fracciones: "1/4 kg", "1/2 kilo"
+ *  - Frases compuestas: "media docena", "cuarto kilo", "cuarto de kilo",
+ *    "tres cuartos", "medio kilo", "par"
+ *  - Numerales con unidad: "300 gramos", "0.5kg", "2 botellas"
+ *  - Numerales solos: "300", "0.5"  (unit=null para que el contexto decida)
+ */
+
+const NUMBER_WORDS = {
+  un: 1, uno: 1, una: 1,
+  dos: 2, tres: 3, cuatro: 4, cinco: 5,
+  seis: 6, siete: 7, ocho: 8, nueve: 9, diez: 10,
+  once: 11, doce: 12, trece: 13, catorce: 14, quince: 15,
+  dieciseis: 16, diecisiete: 17, dieciocho: 18, diecinueve: 19,
+  veinte: 20, veintidos: 22, veinticinco: 25, treinta: 30,
+};
+
+// Frases compuestas. Orden importa: las más largas primero.
+const PHRASES = [
+  ["tres cuartos de kilo", { qty: 0.75, unit: "kg" }],
+  ["tres cuartos kilo", { qty: 0.75, unit: "kg" }],
+  ["tres cuartos", { qty: 0.75, unit: "kg" }],
+  ["cuarto de kilo", { qty: 0.25, unit: "kg" }],
+  ["cuarto kilo", { qty: 0.25, unit: "kg" }],
+  ["un cuarto", { qty: 0.25, unit: "kg" }],
+  ["media docena", { qty: 6, unit: "unit" }],
+  ["medio kilo", { qty: 0.5, unit: "kg" }],
+  ["media kilo", { qty: 0.5, unit: "kg" }],
+  ["dos kilos", { qty: 2, unit: "kg" }],
+  ["tres kilos", { qty: 3, unit: "kg" }],
+  ["cinco kilos", { qty: 5, unit: "kg" }],
+  ["un kilo", { qty: 1, unit: "kg" }],
+  ["docena", { qty: 12, unit: "unit" }],
+  ["par", { qty: 2, unit: "unit" }],
+  ["pareja", { qty: 2, unit: "unit" }],
+];
+
+// Fracción: respeta separación opcional con espacios. NO depende de \b.
+const FRACTION = /(\d+)\s*\/\s*(\d+)/;
+// Decimal con punto o coma. Capta "2.5", "0,3", "300", "0.5"
+const NUMERIC = /(\d+(?:[.,]\d+)?)/;
+
+// Unidades: pueden venir pegadas al número ("2kg") o separadas ("2 kg").
+// Lookbehind opcional para dígito o non-letter; lookahead obligatorio para
+// non-letter o fin de string. Probamos kilos antes que gramos para evitar
+// que "kg" matchee "g" (ambos requieren post boundary, pero kg es 2 chars).
+const UNIT_KG_RE = /(?:kgs?|kilos?|kilogramos?)(?![a-z])/i;
+const UNIT_G_RE  = /(?:^|[^a-z])(?:g|gr|grs|gramos?)(?![a-z])/i;
+const UNIT_UNIT_RE = /(?:unidad(?:es)?|botellas?|frascos?|paquetes?|atados?|piezas?)(?![a-z])|(?:^|\s)u(?:\s|$)/i;
+
+/**
+ * Lower + sin diacríticos. Conserva dígitos y separadores numéricos.
+ */
+function lowerNoDiacritics(text) {
+  return String(text || "")
+    .toLowerCase()
+    .normalize("NFD").replace(/[̀-ͯ]/g, "");
+}
+
+/**
+ * Detecta la unidad explícita en el texto. Devuelve null si no hay.
+ */
+export function detectUnit(text) {
+  const t = lowerNoDiacritics(text);
+  if (!t) return null;
+  if (UNIT_KG_RE.test(t)) return "kg";
+  if (UNIT_G_RE.test(t)) return "g";
+  if (UNIT_UNIT_RE.test(t)) return "unit";
+  return null;
+}
+
+function postProcess(qty, unit) {
+  if (!Number.isFinite(qty) || qty <= 0) return null;
+  return { qty, unit };
+}
+
+/**
+ * Extrae cantidad+unidad del texto. Devuelve `null` si no encuentra nada confiable.
+ * Confidence:
+ *  - 0.95 fracción explícita
+ *  - 0.9  frase compuesta o numérico+unit
+ *  - 0.85 palabra + unit
+ *  - 0.7  numérico solo
+ */
+export function parseQuantity(text) {
+  const raw = String(text || "").trim();
+  if (!raw) return null;
+  const t = lowerNoDiacritics(raw);
+
+  // 1) Fracción explícita
+  const fracMatch = FRACTION.exec(t);
+  if (fracMatch) {
+    const num = Number(fracMatch[1]);
+    const den = Number(fracMatch[2]);
+    if (den > 0 && Number.isFinite(num) && num > 0) {
+      const value = num / den;
+      const unit = detectUnit(t);
+      // Si no hay unit explícita pero menciona "kilo"/"kg" o similar, igual cae.
+      // detectUnit lo cubre; si t contiene "kilo" después de "1/2", lo agarra.
+      const result = postProcess(value, unit);
+      if (result) return { ...result, confidence: 0.95, source: "fraction" };
+    } else {
+      return null; // div por cero / fracción inválida
+    }
+  }
+
+  // 2) Frases compuestas (las más largas primero)
+  for (const [phrase, payload] of PHRASES) {
+    if (t.includes(phrase)) {
+      const explicitUnit = detectUnit(t);
+      // Si hay unit explícita en el texto, gana sobre la default de la frase
+      const finalUnit = explicitUnit || payload.unit;
+      return { qty: payload.qty, unit: finalUnit, confidence: 0.9, source: "phrase", phrase };
+    }
+  }
+
+  // 3) Numérico con unit
+  const numMatch = NUMERIC.exec(t);
+  if (numMatch) {
+    const value = parseFloat(numMatch[1].replace(",", "."));
+    const unit = detectUnit(t);
+    if (unit) {
+      const result = postProcess(value, unit);
+      if (result) return { ...result, confidence: 0.9, source: "numeric_with_unit" };
+    }
+    // Numérico solo (sin unit)
+    const result = postProcess(value, null);
+    if (result) return { ...result, confidence: 0.7, source: "numeric_alone" };
+  }
+
+  // 4) Palabra (ej: "dos botellas")
+  for (const [word, value] of Object.entries(NUMBER_WORDS)) {
+    const re = new RegExp(`(?:^|\\s)${word}(?:\\s|$)`);
+    if (re.test(t)) {
+      const unit = detectUnit(t);
+      if (unit) return { qty: value, unit, confidence: 0.85, source: "word_with_unit" };
+    }
+  }
+
+  return null;
+}
--- a/src/modules/3-turn-engine/agent/quantityParser.test.js
+++ b/src/modules/3-turn-engine/agent/quantityParser.test.js
@@ -0,0 +1,193 @@
+import { describe, it, expect } from "vitest";
+import { parseQuantity, detectUnit } from "./quantityParser.js";
+
+describe("parseQuantity — fracciones", () => {
+  it("'1/4 kg' → 0.25 kg", () => {
+    const r = parseQuantity("1/4 kg");
+    expect(r).toMatchObject({ qty: 0.25, unit: "kg", source: "fraction" });
+  });
+  it("'1/2 kilo' → 0.5 kg", () => {
+    const r = parseQuantity("1/2 kilo");
+    expect(r).toMatchObject({ qty: 0.5, unit: "kg" });
+  });
+  it("'3/4 kilos de matambre' → 0.75 kg", () => {
+    const r = parseQuantity("3/4 kilos de matambre");
+    expect(r).toMatchObject({ qty: 0.75, unit: "kg" });
+  });
+  it("'1/2' sin unidad → 0.5 sin unit", () => {
+    const r = parseQuantity("1/2");
+    expect(r).toMatchObject({ qty: 0.5, unit: null });
+  });
+  it("'1/0' division por cero → null", () => {
+    expect(parseQuantity("1/0")).toBeNull();
+  });
+});
+
+describe("parseQuantity — frases compuestas", () => {
+  it("'media docena' → 6 unit", () => {
+    const r = parseQuantity("media docena");
+    expect(r).toMatchObject({ qty: 6, unit: "unit", source: "phrase" });
+  });
+  it("'media docena de chorizos' → 6 unit", () => {
+    const r = parseQuantity("media docena de chorizos");
+    expect(r).toMatchObject({ qty: 6, unit: "unit" });
+  });
+  it("'cuarto de kilo' → 0.25 kg", () => {
+    const r = parseQuantity("cuarto de kilo");
+    expect(r).toMatchObject({ qty: 0.25, unit: "kg" });
+  });
+  it("'cuarto kilo' → 0.25 kg", () => {
+    const r = parseQuantity("cuarto kilo");
+    expect(r).toMatchObject({ qty: 0.25, unit: "kg" });
+  });
+  it("'tres cuartos' → 0.75 kg", () => {
+    const r = parseQuantity("tres cuartos");
+    expect(r).toMatchObject({ qty: 0.75, unit: "kg" });
+  });
+  it("'tres cuartos de kilo' → 0.75 kg", () => {
+    const r = parseQuantity("tres cuartos de kilo");
+    expect(r).toMatchObject({ qty: 0.75, unit: "kg" });
+  });
+  it("'medio kilo' → 0.5 kg", () => {
+    const r = parseQuantity("medio kilo");
+    expect(r).toMatchObject({ qty: 0.5, unit: "kg" });
+  });
+  it("'media kilo' → 0.5 kg (typo común)", () => {
+    const r = parseQuantity("media kilo");
+    expect(r).toMatchObject({ qty: 0.5, unit: "kg" });
+  });
+  it("'docena' → 12 unit", () => {
+    expect(parseQuantity("una docena")).toMatchObject({ qty: 12, unit: "unit" });
+  });
+  it("'par' → 2 unit", () => {
+    expect(parseQuantity("un par de chorizos")).toMatchObject({ qty: 2, unit: "unit" });
+  });
+});
+
+describe("parseQuantity — numéricos con unidad", () => {
+  it("'300 gramos' → 300 g", () => {
+    expect(parseQuantity("300 gramos")).toMatchObject({ qty: 300, unit: "g" });
+  });
+  it("'500g' → 500 g", () => {
+    expect(parseQuantity("500g")).toMatchObject({ qty: 500, unit: "g" });
+  });
+  it("'2kg' → 2 kg", () => {
+    expect(parseQuantity("2kg")).toMatchObject({ qty: 2, unit: "kg" });
+  });
+  it("'2.5 kilos' → 2.5 kg", () => {
+    expect(parseQuantity("2.5 kilos")).toMatchObject({ qty: 2.5, unit: "kg" });
+  });
+  it("'2,5 kilos' (coma decimal) → 2.5 kg", () => {
+    expect(parseQuantity("2,5 kilos")).toMatchObject({ qty: 2.5, unit: "kg" });
+  });
+  it("'0.5kg' → 0.5 kg", () => {
+    expect(parseQuantity("0.5kg")).toMatchObject({ qty: 0.5, unit: "kg" });
+  });
+  it("'3 botellas' → 3 unit", () => {
+    expect(parseQuantity("3 botellas")).toMatchObject({ qty: 3, unit: "unit" });
+  });
+  it("'2 unidades' → 2 unit", () => {
+    expect(parseQuantity("2 unidades")).toMatchObject({ qty: 2, unit: "unit" });
+  });
+  it("'1 atado' → 1 unit", () => {
+    expect(parseQuantity("1 atado")).toMatchObject({ qty: 1, unit: "unit" });
+  });
+});
+
+describe("parseQuantity — numéricos solos", () => {
+  it("'300' → 300 (sin unit)", () => {
+    expect(parseQuantity("300")).toMatchObject({ qty: 300, unit: null });
+  });
+  it("'2.5' → 2.5 (sin unit)", () => {
+    expect(parseQuantity("2.5")).toMatchObject({ qty: 2.5, unit: null });
+  });
+});
+
+describe("parseQuantity — palabras + unidad", () => {
+  it("'dos botellas' → 2 unit", () => {
+    expect(parseQuantity("dos botellas")).toMatchObject({ qty: 2, unit: "unit" });
+  });
+  it("'tres kilos' → 3 kg (frase compuesta)", () => {
+    expect(parseQuantity("tres kilos")).toMatchObject({ qty: 3, unit: "kg" });
+  });
+});
+
+describe("parseQuantity — casos negativos", () => {
+  it("texto sin números retorna null", () => {
+    expect(parseQuantity("hola que tal")).toBeNull();
+  });
+  it("string vacío retorna null", () => {
+    expect(parseQuantity("")).toBeNull();
+  });
+  it("null/undefined retorna null", () => {
+    expect(parseQuantity(null)).toBeNull();
+    expect(parseQuantity(undefined)).toBeNull();
+  });
+  it("cantidad cero retorna null", () => {
+    expect(parseQuantity("0 kg")).toBeNull();
+  });
+});
+
+describe("detectUnit", () => {
+  it("detecta kg/kilo/kilos", () => {
+    expect(detectUnit("2 kg")).toBe("kg");
+    expect(detectUnit("dos kilos")).toBe("kg");
+    expect(detectUnit("medio kilogramo")).toBe("kg");
+  });
+  it("detecta g/gr/gramos", () => {
+    expect(detectUnit("300 g")).toBe("g");
+    expect(detectUnit("500 gr")).toBe("g");
+    expect(detectUnit("100 gramos")).toBe("g");
+  });
+  it("detecta unidades múltiples", () => {
+    expect(detectUnit("3 unidades")).toBe("unit");
+    expect(detectUnit("una botella")).toBe("unit");
+    expect(detectUnit("2 frascos")).toBe("unit");
+    expect(detectUnit("1 atado")).toBe("unit");
+  });
+  it("retorna null sin unidad explícita", () => {
+    expect(detectUnit("dame 3")).toBeNull();
+  });
+});
+
+describe("parseQuantity — confidence", () => {
+  it("fraction: confidence 0.95", () => {
+    expect(parseQuantity("1/4 kg").confidence).toBe(0.95);
+  });
+  it("phrase: confidence 0.9", () => {
+    expect(parseQuantity("media docena").confidence).toBe(0.9);
+  });
+  it("numeric_with_unit: confidence 0.9", () => {
+    expect(parseQuantity("300 gramos").confidence).toBe(0.9);
+  });
+  it("numeric_alone: confidence 0.7", () => {
+    expect(parseQuantity("300").confidence).toBe(0.7);
+  });
+});
+
+describe("parseQuantity — casos de WhatsApp real", () => {
+  it("'dame 1/4 de matambre' → 0.25 sin unit (el contexto resuelve)", () => {
+    // sin "kg"/"kilo" explícito, el parser deja unit=null. El agente
+    // infiere "kg" porque matambre vende por peso.
+    expect(parseQuantity("dame 1/4 de matambre")).toMatchObject({ qty: 0.25, unit: null });
+  });
+  it("'media docena de chorizos por favor' → 6 unit", () => {
+    expect(parseQuantity("media docena de chorizos por favor")).toMatchObject({ qty: 6, unit: "unit" });
+  });
+  it("'2.5kg de asado' → 2.5 kg", () => {
+    expect(parseQuantity("2.5kg de asado")).toMatchObject({ qty: 2.5, unit: "kg" });
+  });
+  it("'cuarto kilo de fuet' → 0.25 kg", () => {
+    expect(parseQuantity("cuarto kilo de fuet")).toMatchObject({ qty: 0.25, unit: "kg" });
+  });
+  it("'un kilo y medio' → ambiguo, por ahora cae a phrase 'un kilo' → 1 kg", () => {
+    // limitación conocida — el LLM puede sobreescribir
+    const r = parseQuantity("un kilo y medio");
+    expect(r.qty).toBe(1);
+  });
+  it("'mandame 3 chorizos' → 3 unit (vía word + unit detection)", () => {
+    const r = parseQuantity("mandame 3 chorizos");
+    // chorizos no es una unit reconocida, así que queda numeric_alone
+    expect(r.qty).toBe(3);
+  });
+});
--- a/src/modules/3-turn-engine/agent/runTurn.js
+++ b/src/modules/3-turn-engine/agent/runTurn.js
@@ -0,0 +1,377 @@
+/**
+ * runTurn — Punto de entrada del agente tool-calling.
+ *
+ * Reemplaza turnEngineV3 cuando AGENT_TURN_ENGINE=1.
+ * Mantiene la firma compatible con pipeline.js:
+ *   runTurnAgent({ tenantId, chat_id, text, prev_state, prev_context, conversation_history })
+ *     → { plan, decision }
+ */
+
+import OpenAI from "openai";
+import { migrateOldContext, createEmptyOrder } from "../orderModel.js";
+import { getStoreConfig } from "../../0-ui/db/settingsRepo.js";
+import { ConversationState, safeNextState } from "../fsm.js";
+import { buildWorkingMemory } from "./workingMemory.js";
+import { SYSTEM_PROMPT } from "./systemPrompt.js";
+import { TOOL_SCHEMAS } from "./tools/schemas.js";
+import { executeToolCall } from "./tools/executor.js";
+import { getCustomerProfile } from "./customerProfile.js";
+import { debug as dbg } from "../../shared/debug.js";
+
+const MAX_TOOL_CALLS = parseInt(process.env.AGENT_MAX_TOOL_CALLS || "10", 10);
+const TURN_TIMEOUT_MS = parseInt(process.env.AGENT_TURN_TIMEOUT_MS || "20000", 10);
+
+// Métricas in-memory: turns/calls, fallback rate, escalation rate, avg duration,
+// prompt-cache hit ratio (DeepSeek devuelve prompt_cache_hit_tokens / prompt_cache_miss_tokens
+// en usage; campos OpenAI-style equivalentes "prompt_tokens_details.cached_tokens").
+const _metrics = {
+  turns: 0,
+  total_tool_calls: 0,
+  total_llm_calls: 0,
+  total_duration_ms: 0,
+  fallback_used: 0,
+  llm_errors: 0,
+  escalations: 0,
+  pauses: 0,
+  orders_confirmed: 0,
+  prompt_tokens_total: 0,
+  prompt_cache_hit_tokens: 0,
+  completion_tokens_total: 0,
+};
+
+export function getAgentMetrics() {
+  const t = _metrics.turns;
+  const promptTotal = _metrics.prompt_tokens_total;
+  return {
+    turns: t,
+    avg_tool_calls_per_turn: t ? +(_metrics.total_tool_calls / t).toFixed(2) : 0,
+    avg_llm_calls_per_turn: t ? +(_metrics.total_llm_calls / t).toFixed(2) : 0,
+    avg_duration_ms: t ? Math.round(_metrics.total_duration_ms / t) : 0,
+    fallback_rate: t ? +(_metrics.fallback_used / t).toFixed(3) : 0,
+    error_rate: t ? +(_metrics.llm_errors / t).toFixed(3) : 0,
+    escalations: _metrics.escalations,
+    pauses: _metrics.pauses,
+    orders_confirmed: _metrics.orders_confirmed,
+    prompt_tokens_total: promptTotal,
+    completion_tokens_total: _metrics.completion_tokens_total,
+    prompt_cache_hit_tokens: _metrics.prompt_cache_hit_tokens,
+    cache_hit_ratio: promptTotal ? +(_metrics.prompt_cache_hit_tokens / promptTotal).toFixed(3) : 0,
+  };
+}
+
+export function resetAgentMetrics() {
+  for (const k of Object.keys(_metrics)) _metrics[k] = 0;
+}
+
+let _client = null;
+function getClient() {
+  if (_client) return _client;
+  const apiKey = process.env.OPENAI_API_KEY;
+  if (!apiKey) throw new Error("OPENAI_API_KEY not set");
+  const baseURL = process.env.OPENAI_BASE_URL || undefined;
+  _client = new OpenAI({ apiKey, ...(baseURL ? { baseURL } : {}) });
+  return _client;
+}
+
+function getModel() {
+  return process.env.OPENAI_MODEL || "deepseek-chat";
+}
+
+function withTimeout(promise, ms, label) {
+  return Promise.race([
+    promise,
+    new Promise((_, reject) =>
+      setTimeout(() => reject(new Error(`${label}_timeout_${ms}ms`)), ms)
+    ),
+  ]);
+}
+
+/**
+ * Punto de entrada principal. Mismo signature que runTurnV3.
+ */
+export async function runTurnAgent({
+  tenantId,
+  chat_id,
+  text,
+  prev_state,
+  prev_context,
+  conversation_history,
+}) {
+  const t0 = Date.now();
+  const audit = {
+    trace: { tenantId, chat_id, text_preview: String(text || "").slice(0, 50), prev_state, engine: "agent" },
+    tool_calls: [],
+    llm_calls: 0,
+  };
+
+  // Cargar order, store, last_shown_options, customer_profile
+  const order = migrateOldContext(prev_context);
+  const storeConfig = await getStoreConfig({ tenantId });
+  const lastShownOptions = Array.isArray(prev_context?.last_shown_options)
+    ? prev_context.last_shown_options
+    : [];
+  const customerProfile = await getCustomerProfile({ tenantId, chat_id }).catch((err) => {
+    audit.customer_profile_error = String(err?.message || err);
+    return null;
+  });
+
+  // last_delivery del cliente: snapshot de la última orden confirmada
+  // (dirección + zona + day/time). El bot puede ofrecérsela proactivamente
+  // o el cliente puede pedir "lo mismo de la última vez".
+  const lastDelivery = (prev_context && typeof prev_context === "object" && prev_context.last_delivery) || null;
+
+  // Construir working memory
+  const wm = buildWorkingMemory({
+    text,
+    order,
+    prev_state: prev_state || "IDLE",
+    conversation_history,
+    storeConfig,
+    customerProfile,
+    lastShownOptions,
+    lastDelivery,
+  });
+
+  // Estado mutable que los tools mutan
+  const ctx = {
+    tenantId,
+    chat_id,
+    order: { ...order, last_shown_options: lastShownOptions },
+    pending_actions: [],
+    last_shown_options: [...lastShownOptions],
+    storeConfig,
+    last_delivery: lastDelivery,
+    say_text: null,
+    paused: false,
+    paused_until: order.paused_until ?? null,
+    awaiting_human: false,
+    awaiting_human_reason: null,
+    fsm_state: prev_state || "IDLE",
+  };
+
+  // Mensajes para el LLM. system prompt PRIMERO siempre + estático
+  // (clave para hit del prompt cache de DeepSeek/OpenAI).
+  const messages = [
+    { role: "system", content: SYSTEM_PROMPT },
+    { role: "user", content: JSON.stringify({ working_memory: wm }) },
+  ];
+
+  // Loop tool-calling
+  const client = getClient();
+  const model = getModel();
+  let turnDone = false;
+  let llmError = null;
+
+  try {
+    for (let i = 0; i < MAX_TOOL_CALLS && !turnDone; i++) {
+      audit.llm_calls++;
+      const elapsed = Date.now() - t0;
+      const remaining = Math.max(2000, TURN_TIMEOUT_MS - elapsed);
+
+      if (dbg.llm) console.log("[agent] llm.request", { model, iteration: i, remaining_ms: remaining });
+
+      const resp = await withTimeout(
+        client.chat.completions.create({
+          model,
+          temperature: 0.4,
+          max_tokens: 600,
+          tools: TOOL_SCHEMAS,
+          tool_choice: "required",
+          messages,
+        }),
+        remaining,
+        "agent_llm"
+      );
+
+      // Capturar usage para métricas de prompt caching.
+      // DeepSeek: usage.prompt_cache_hit_tokens / prompt_cache_miss_tokens.
+      // OpenAI compat: usage.prompt_tokens_details.cached_tokens.
+      const usage = resp?.usage || {};
+      const promptTokens = usage.prompt_tokens || 0;
+      const completionTokens = usage.completion_tokens || 0;
+      const cachedTokens =
+        usage.prompt_cache_hit_tokens ||
+        usage.prompt_tokens_details?.cached_tokens ||
+        0;
+      _metrics.prompt_tokens_total += promptTokens;
+      _metrics.completion_tokens_total += completionTokens;
+      _metrics.prompt_cache_hit_tokens += cachedTokens;
+      if (dbg.llm) {
+        console.log("[agent] llm.usage", {
+          prompt_tokens: promptTokens,
+          cached_tokens: cachedTokens,
+          completion_tokens: completionTokens,
+          cache_hit_ratio: promptTokens ? +(cachedTokens / promptTokens).toFixed(2) : 0,
+        });
+      }
+
+      const msg = resp?.choices?.[0]?.message || {};
+      messages.push({ role: "assistant", content: msg.content || "", tool_calls: msg.tool_calls || [] });
+
+      const calls = msg.tool_calls || [];
+      if (!calls.length) {
+        // Sin tool calls → forzar say con fallback y salir
+        audit.no_tool_calls = true;
+        ctx.say_text = ctx.say_text || msg.content || "Disculpame, no te entendí. ¿Me lo decís de otra forma?";
+        turnDone = true;
+        break;
+      }
+
+      for (const call of calls) {
+        const obs = await executeToolCall(call, ctx);
+        audit.tool_calls.push({
+          name: call.function?.name,
+          ok: obs.ok !== false,
+          error: obs.error || null,
+          duration_ms: obs.duration_ms || null,
+        });
+        messages.push({
+          role: "tool",
+          tool_call_id: call.id,
+          content: JSON.stringify(obs),
+        });
+        if (obs.terminal) {
+          turnDone = true;
+        }
+      }
+    }
+  } catch (err) {
+    llmError = String(err?.message || err);
+    audit.llm_error = llmError;
+    if (dbg.llm) console.error("[agent] error", llmError);
+  }
+
+  // Si no hay say, fallback determinista
+  if (!ctx.say_text) {
+    ctx.say_text = pickFallbackReply(ctx, llmError);
+    audit.fallback_used = true;
+  }
+
+  audit.duration_ms = Date.now() - t0;
+
+  // Actualizar métricas
+  _metrics.turns++;
+  _metrics.total_tool_calls += audit.tool_calls.length;
+  _metrics.total_llm_calls += audit.llm_calls;
+  _metrics.total_duration_ms += audit.duration_ms;
+  if (audit.fallback_used) _metrics.fallback_used++;
+  if (audit.llm_error) _metrics.llm_errors++;
+  if (ctx.awaiting_human) _metrics.escalations++;
+  if (ctx.paused) _metrics.pauses++;
+  if (ctx.pending_actions.some((a) => a.type === "create_order")) _metrics.orders_confirmed++;
+
+  // Derivar nextState desde el order resultante
+  const signals = {
+    confirm_order: ctx.pending_actions.some((a) => a.type === "create_order"),
+    shipping_completed: ctx.pending_actions.some((a) => a.type === "create_order"),
+    return_to_cart: false,
+  };
+  // Si el agente pausó la conversación, mantenemos el order pero el next_state
+  // queda guardado en ctx.fsm_state ("PAUSED") para que pipeline lo persista.
+  let nextState;
+  if (ctx.awaiting_human) {
+    nextState = ConversationState.AWAITING_HUMAN;
+  } else if (ctx.paused) {
+    nextState = "PAUSED"; // estado nuevo, fsm.js lo va a permitir tras D7
+  } else {
+    nextState = safeNextState(prev_state, ctx.order, signals).next_state;
+  }
+
+  return {
+    plan: {
+      reply: ctx.say_text,
+      next_state: nextState,
+      intent: detectIntent(audit.tool_calls),
+      missing_fields: [],
+      order_action: ctx.pending_actions[0]?.type || "none",
+      basket_resolved: { items: (ctx.order.cart || []).map(toBasketItem) },
+    },
+    decision: {
+      actions: ctx.pending_actions,
+      context_patch: buildContextPatch(ctx),
+      audit,
+    },
+  };
+}
+
+function pickFallbackReply(ctx, err) {
+  if (ctx.awaiting_human) return "Te paso con un humano que pueda ayudarte.";
+  if (ctx.paused) return "Dale, cuando quieras seguimos.";
+  if (err) return "Disculpame, tuve un problema. ¿Lo intentás de nuevo?";
+  return "No te seguí, ¿me lo decís de otra forma?";
+}
+
+function detectIntent(toolCalls = []) {
+  const names = toolCalls.map((c) => c.name);
+  if (names.includes("confirm_order")) return "confirm_order";
+  if (names.includes("set_address") || names.includes("set_shipping")) return "select_shipping";
+  if (names.includes("escalate_to_human")) return "escalate";
+  if (names.includes("pause")) return "pause";
+  if (names.includes("add_to_cart") || names.includes("set_quantity") || names.includes("select_candidate")) return "add_to_cart";
+  if (names.includes("remove_from_cart")) return "remove_from_cart";
+  if (names.includes("search_catalog")) return "browse";
+  return "other";
+}
+
+function toBasketItem(item) {
+  return {
+    product_id: item.woo_id,
+    woo_product_id: item.woo_id,
+    quantity: item.qty,
+    unit: item.unit,
+    label: item.name,
+    name: item.name,
+    price: item.price,
+  };
+}
+
+function buildContextPatch(ctx) {
+  const order = ctx.order || createEmptyOrder();
+
+  // Si hay create_order encolado y la orden está completa, snapshot del
+  // "último envío" para reusar en próximas conversaciones.
+  let last_delivery = ctx.last_delivery || null;
+  const isClosing = ctx.pending_actions.some((a) => a.type === "create_order");
+  if (isClosing && (order.shipping_address || order.matched_zone || order.is_delivery === false)) {
+    last_delivery = {
+      is_delivery: !!order.is_delivery,
+      shipping_address: order.shipping_address || null,
+      matched_zone: order.matched_zone || null,
+      pending_location: order.pending_location || null,
+      delivery_window: order.delivery_window || null,
+      saved_at: new Date().toISOString(),
+    };
+  }
+
+  return {
+    // Persist the full order object so pending_location/matched_zone/delivery_window
+    // sobrevivan turno a turno (migrateOldContext devuelve ctx.order tal cual).
+    order,
+    last_delivery,
+    order_basket: { items: (order.cart || []).map(toBasketItem) },
+    pending_items: (order.pending || []).map((p) => ({
+      id: p.id,
+      query: p.query,
+      candidates: p.candidates,
+      resolved_product: p.selected_woo_id
+        ? {
+            woo_product_id: p.selected_woo_id,
+            name: p.selected_name,
+            price: p.selected_price,
+            display_unit: p.selected_unit,
+          }
+        : null,
+      quantity: p.qty,
+      unit: p.unit,
+      status: p.status?.toLowerCase() || "needs_type",
+    })),
+    shipping_method:
+      order.is_delivery === true ? "delivery" : order.is_delivery === false ? "pickup" : null,
+    delivery_address: order.shipping_address ? { text: order.shipping_address } : null,
+    woo_order_id: order.woo_order_id,
+    last_shown_options: ctx.last_shown_options || [],
+    paused_until: ctx.paused_until || null,
+    awaiting_human: ctx.awaiting_human || false,
+    awaiting_human_reason: ctx.awaiting_human_reason || null,
+  };
+}
--- a/src/modules/3-turn-engine/agent/systemPrompt.js
+++ b/src/modules/3-turn-engine/agent/systemPrompt.js
@@ -0,0 +1,117 @@
+/**
+ * System prompt del agente conversacional.
+ *
+ * 100% estático para que DeepSeek (y cualquier proveedor con prefix-cache)
+ * lo cachee turn a turn. La parte dinámica — incluyendo el nombre de la
+ * tienda — va SIEMPRE en el primer user message vía working_memory.store.name.
+ *
+ * Reglas para mantener el cache caliente:
+ *   - NO interpolar variables aquí. Si querés cambiar tono por tenant,
+ *     hacelo agregando una sección al user message, no al system.
+ *   - Cualquier cambio al texto invalida el cache para todos los turnos.
+ */
+
+export const SYSTEM_PROMPT = `Sos Botino, el empleado virtual de la carnicería que te contrata.
+Hablás como vendedor argentino: cálido, breve, "vos", sin emojis, sin marketing.
+
+TU TRABAJO ES UNO SOLO: tomar pedidos por WhatsApp.
+1. Entendés lo que pide el cliente y lo anotás en el carrito.
+2. Coordinás envío (delivery o retiro) y dirección si corresponde.
+3. Cerrás el pedido. NO cobrás — el pago lo coordina el comercio aparte.
+
+REGLAS DURAS:
+- NUNCA inventes productos ni precios. Para CUALQUIER producto que el cliente
+  mencione, llamá primero a search_catalog. Si la lista viene vacía, decilo.
+- NUNCA pidas datos que ya están en el contexto (cart, dirección, método).
+- NO ofrezcas promociones, métodos de pago, ni info que no esté en store.
+- Si el cliente mezcla pedido + duda + cambio de tema, resolvé con tools y
+  aclarás lo que falte en say.
+- Si te pide algo fuera de tomar pedidos (queja, cambio, factura, otro idioma),
+  llamá escalate_to_human.
+
+CÓMO PROCESAS UN MENSAJE (user message viene como JSON con working_memory):
+- Releé order.cart, order.pending, last_shown_options, fsm_state, paused_until,
+  order.pending_location, order.matched_zone, order.delivery_window.
+- preparsed: tiene cantidades parseadas (ej: "media docena" → 6 unit; "1/4 kg"
+  → 0.25 kg). Confiá en eso si su confidence ≥ 0.85.
+- Si user dice "el segundo", "ese", "el primero", "el de arriba", resolvé
+  contra last_shown_options. Si está vacío, pedí que aclare.
+- Si user da SOLO una cantidad ("300 gramos", "media docena") y hay un pending
+  con status=NEEDS_QUANTITY, asumí que es para ese producto y llamá set_quantity.
+- Si user dice "lo de siempre" / "lo mismo de la otra vez", mirá
+  customer_profile.frequent_items. Si hay 1-2 items, ofrecelos con
+  search_catalog para confirmar y un say preguntando si va eso.
+- Si menciona producto genérico ("asado") y el catálogo tiene varios,
+  mostrá top 3-5 con say (numerados). El sistema guarda last_shown_options
+  automáticamente.
+- Si dice "después te digo" / "más tarde" / "ahora no puedo", llamá pause
+  con reason="user_paused" y un say corto tipo "Dale, cuando quieras seguimos".
+
+CÓMO ESCRIBÍS EL say:
+- 1-2 oraciones máximo. Concreto. Sin emojis.
+- Confirmá lo anotado con cantidad y producto: "Va, anoté 500g de Vacío.
+  ¿Algo más?"
+- Cuando preguntás cantidad, mencioná el producto: "¿Cuántas botellas de
+  Chimichurri querés?" — NUNCA "¿cuántas?" pelado.
+- Si no encontraste el producto, sugerí 1-2 alternativas concretas que
+  vinieron del catálogo: "No tengo Chinchulín, pero tengo Mollejas y
+  Riñones. ¿Te sirve alguno?"
+- Cuando cerrás el pedido, listá items y pasás a shipping.
+
+ORDEN DE TOOLS EN UN TURNO TÍPICO:
+1. (opcional) search_catalog si hay producto sin resolver. Llamala UNA VEZ por
+   producto distinto. NO la llames de nuevo con la misma query si ya devolvió
+   resultados — usá los que tenés.
+2. Si search_catalog devolvió 1 candidato fuerte → add_to_cart con qty/unit.
+3. Si devolvió varios candidatos → NO sigas buscando: usá say para pedir que
+   elija entre los top 3-5 (numerados). El sistema guarda last_shown_options.
+4. (opcional) add_to_cart / set_quantity / select_candidate / set_shipping /
+   set_address / set_delivery_window / confirm_order / remove_from_cart /
+   pause / escalate_to_human.
+5. say SIEMPRE como último tool del turno. Sin say no hay respuesta.
+
+ENVÍO Y ZONAS:
+- Si store.delivery.requires_location_share es true y el cliente eligió delivery,
+  NUNCA confirmes zona ni costo a partir de la dirección textual. Necesitamos
+  la ubicación compartida (pin/location share) por WhatsApp.
+- Cuando el cliente pide envío: llamá set_shipping(method="delivery"). Si la
+  respuesta tiene requires_location=true, decile en say: "Para confirmar zona y
+  costo necesito que me mandes tu ubicación por WhatsApp (pin/location share)".
+- Cuando llegue la ubicación, working_memory.order.pending_location va a tener
+  lat/lng. Llamá set_address con el texto de la calle (la calle/numero/depto que
+  haya dado el cliente, o algo descriptivo si solo mandó pin). Si match → te
+  devuelve matched_zone con costo/días/horas. Comunicá eso y pedí día y hora.
+- Si set_address devuelve out_of_zones, ofrecé pickup o pedile otra ubicación.
+- Cuando el cliente confirma día y hora, llamá set_delivery_window(day, time?).
+  Días: lun/mar/mie/jue/vie/sab/dom. Hora opcional (HH:MM 24h). Confirmá lo
+  registrado en say antes de llamar a confirm_order.
+- confirm_order valida que el día/hora caigan en los días/horas de la zona
+  (delivery) o en el schedule.pickup (pickup). Si devuelve day_not_available o
+  time_out_of_range, ofrecé las opciones que sí están disponibles según la zona
+  o el schedule.
+
+CLIENTES QUE VUELVEN (last_delivery):
+- Si working_memory.last_delivery existe (no null), el cliente ya hizo un pedido
+  antes y tenemos guardado: shipping_address, matched_zone, delivery_window.
+- Cuando el cliente está armando un pedido nuevo y todavía no eligió método de
+  envío ni dio dirección, ofrecele proactivamente la opción de repetir:
+    "¿Te lo mandamos al mismo lugar que la última vez (Av. Corrientes 1234,
+     zona Centro, $1.500)? También podés pedirme otra dirección o retiro."
+- Si confirma ("sí", "dale", "el mismo lugar", "como siempre"), llamá
+  reuse_last_delivery — copia dirección + zona y se salta el pedido del pin.
+  Después confirmá el día/horario (puede ser distinto al de la última).
+- Si dice que no, o pide otro lugar, seguí el flujo normal (set_shipping →
+  pedir pin → set_address → set_delivery_window).
+- last_delivery.delivery_window es sólo referencia, NO lo asumas como elegido
+  para esta orden. Preguntá día/hora aunque vayas a reutilizar el lugar.
+
+LIMITES TÉCNICOS:
+- Tenés un máximo de 10 tool calls por turno. No los gastes en búsquedas
+  redundantes — si una query ya devolvió X candidatos, NO la repitas.
+- Si después de 2 búsquedas no encontrás nada útil, llamá say pidiendo que el
+  cliente reformule ("no te encontré X, ¿lo decís de otra forma?").
+
+LIMITES OPERATIVOS DEL COMERCIO (NO LOS NEGOCIES):
+- Lo que diga el bloque store del working_memory.
+- Si el cliente pide algo fuera de eso, decí qué es lo que sí podemos.`;
+
--- a/src/modules/3-turn-engine/agent/tools/addToCart.js
+++ b/src/modules/3-turn-engine/agent/tools/addToCart.js
@@ -0,0 +1,66 @@
+/**
+ * add_to_cart — agrega un producto resuelto al carrito.
+ *
+ * Valida woo_id contra el snapshot (anti-halucinación). Si no existe,
+ * devuelve error obligando re-search.
+ */
+
+import { getSnapshotItemsByIds } from "../../../shared/wooSnapshot.js";
+import { createCartItem } from "../../orderModel.js";
+
+export async function addToCartTool(args, ctx) {
+  const { woo_id, qty, unit } = args;
+
+  // Validar que el producto existe en el snapshot
+  const lookup = await getSnapshotItemsByIds({
+    tenantId: ctx.tenantId,
+    wooProductIds: [woo_id],
+  });
+  const found = (lookup?.items || [])[0];
+  if (!found) {
+    return {
+      ok: false,
+      error: "woo_id_unknown",
+      hint: "Volvé a llamar search_catalog para obtener un woo_id válido.",
+    };
+  }
+
+  // Crear item de carrito
+  const newItem = createCartItem({
+    woo_id,
+    qty,
+    unit,
+    name: found.name,
+    price: found.price ?? null,
+  });
+
+  // Si ya existe el woo_id en el cart, sumamos cantidad
+  const cart = ctx.order.cart || [];
+  const existingIdx = cart.findIndex((c) => Number(c.woo_id) === Number(woo_id));
+  let nextCart;
+  if (existingIdx >= 0) {
+    nextCart = cart.map((c, i) =>
+      i === existingIdx ? { ...c, qty: (c.qty || 0) + qty, unit: c.unit || unit } : c
+    );
+  } else {
+    nextCart = [...cart, newItem];
+  }
+  ctx.order = { ...ctx.order, cart: nextCart };
+
+  // Enqueue add_to_cart action para SSE/UI (reutiliza shape existente)
+  ctx.pending_actions.push({ type: "add_to_cart", payload: newItem });
+
+  // Reset failed_searches si hubiera
+  if (ctx.order.failed_searches) {
+    ctx.order = { ...ctx.order, failed_searches: { count: 0 } };
+  }
+
+  // Limpiar last_shown_options — ya resolvió la elección
+  ctx.last_shown_options = [];
+
+  return {
+    ok: true,
+    cart_size: nextCart.length,
+    added: { woo_id, name: found.name, qty, unit },
+  };
+}
--- a/src/modules/3-turn-engine/agent/tools/confirmOrder.js
+++ b/src/modules/3-turn-engine/agent/tools/confirmOrder.js
@@ -0,0 +1,134 @@
+/**
+ * confirm_order — emite create_order si hay cart + shipping completo.
+ *
+ * Validaciones extra (cuando hay schedule/zonas configuradas):
+ *  - delivery: día y hora del delivery_window deben caer en zone.delivery_days
+ *    y zone.delivery_hours.
+ *  - pickup:   ídem contra schedule.pickup[day].
+ *
+ * Si no hay delivery_window seteado, confirmamos igual y dejamos que el
+ * comercio coordine día/hora aparte.
+ */
+
+import { hasCartItems, hasShippingInfo } from "../../fsm.js";
+
+function isHHMMInRange(time, start, end) {
+  if (!time || !start || !end) return true;
+  const t = String(time).slice(0, 5);
+  const a = String(start).slice(0, 5);
+  const b = String(end).slice(0, 5);
+  return t >= a && t <= b;
+}
+
+function isDayInList(day, list) {
+  if (!Array.isArray(list) || !list.length) return true;
+  return list.includes(day);
+}
+
+function formatPickupDays(schedule) {
+  if (!schedule || typeof schedule !== "object") return "";
+  const entries = Object.entries(schedule).filter(
+    ([, v]) => v && v.enabled !== false && v.start && v.end
+  );
+  if (!entries.length) return "";
+  return entries.map(([k, v]) => `${k} ${v.start.slice(0, 5)}-${v.end.slice(0, 5)}`).join(", ");
+}
+
+export async function confirmOrderTool(_args, ctx) {
+  if (!hasCartItems(ctx.order)) {
+    return {
+      ok: false,
+      error: "empty_cart",
+      hint: "Pedile al cliente que agregue productos antes de confirmar.",
+    };
+  }
+  if (!hasShippingInfo(ctx.order)) {
+    return {
+      ok: false,
+      error: "shipping_missing",
+      hint:
+        ctx.order.is_delivery == null
+          ? "Falta saber si es delivery o pickup. Llamá set_shipping."
+          : "Falta dirección. Llamá set_address.",
+    };
+  }
+
+  const win = ctx.order.delivery_window || null;
+
+  if (ctx.order.is_delivery) {
+    const z = ctx.order.matched_zone;
+    // Si hay zonas configuradas pero no se matcheó zona aún, bloquear.
+    const zonesConfigured = (ctx.storeConfig?.delivery_zones?.zones || []).some(
+      (zo) => zo?.enabled !== false
+    );
+    if (zonesConfigured && !z) {
+      return {
+        ok: false,
+        error: "zone_unverified",
+        hint:
+          "Falta verificar zona. Pedile la ubicación por WhatsApp y llamá set_address antes de confirmar.",
+      };
+    }
+
+    if (z && win) {
+      if (!isDayInList(win.day, z.delivery_days)) {
+        return {
+          ok: false,
+          error: "day_not_available",
+          hint: `La zona ${z.name} entrega ${(z.delivery_days || []).join("/")}. Pedile otro día.`,
+          allowed_days: z.delivery_days || [],
+        };
+      }
+      if (z.delivery_hours && !isHHMMInRange(win.time, z.delivery_hours.start, z.delivery_hours.end)) {
+        return {
+          ok: false,
+          error: "time_out_of_range",
+          hint: `La zona ${z.name} entrega entre ${z.delivery_hours.start.slice(0, 5)} y ${z.delivery_hours.end.slice(0, 5)}. Pedile otro horario.`,
+          allowed_range: z.delivery_hours,
+        };
+      }
+    }
+  } else {
+    // Pickup
+    const schedule = ctx.storeConfig?.schedule?.pickup || null;
+    if (schedule && win) {
+      const slot = schedule[win.day];
+      if (!slot || slot.enabled === false || !slot.start || !slot.end) {
+        return {
+          ok: false,
+          error: "day_not_available_pickup",
+          hint: `Ese día la tienda no abre. ${formatPickupDays(schedule)}.`,
+        };
+      }
+      if (win.time && !isHHMMInRange(win.time, slot.start, slot.end)) {
+        return {
+          ok: false,
+          error: "time_out_of_range_pickup",
+          hint: `Ese día abrimos ${slot.start.slice(0, 5)}-${slot.end.slice(0, 5)}. Pedile otro horario.`,
+        };
+      }
+    }
+  }
+
+  // Idempotencia: si ya existe create_order encolado, no duplicar
+  const already = ctx.pending_actions.some((a) => a.type === "create_order");
+  if (!already) {
+    ctx.pending_actions.push({
+      type: "create_order",
+      payload: {
+        source: "wa_bot",
+        delivery_window: win,
+        matched_zone: ctx.order.matched_zone || null,
+      },
+    });
+  }
+
+  return {
+    ok: true,
+    cart_size: (ctx.order.cart || []).length,
+    is_delivery: !!ctx.order.is_delivery,
+    address: ctx.order.shipping_address || null,
+    delivery_window: win,
+    matched_zone: ctx.order.matched_zone || null,
+  };
+}
--- a/src/modules/3-turn-engine/agent/tools/escalateToHuman.js
+++ b/src/modules/3-turn-engine/agent/tools/escalateToHuman.js
@@ -0,0 +1,16 @@
+/**
+ * escalate_to_human — pasa la conversación a awaiting_human.
+ * El registro real en human_takeovers se crea downstream en pipeline.js
+ * vía la action "request_human_takeover".
+ */
+
+export async function escalateToHumanTool(args, ctx) {
+  const { reason } = args;
+  ctx.awaiting_human = true;
+  ctx.awaiting_human_reason = String(reason || "unspecified");
+  ctx.pending_actions.push({
+    type: "request_human_takeover",
+    payload: { reason: ctx.awaiting_human_reason, source: "agent" },
+  });
+  return { ok: true, reason: ctx.awaiting_human_reason };
+}
--- a/src/modules/3-turn-engine/agent/tools/executor.js
+++ b/src/modules/3-turn-engine/agent/tools/executor.js
@@ -0,0 +1,106 @@
+/**
+ * Executor: parsea + valida + ejecuta tool calls del agente.
+ * Devuelve `obs` (objeto serializable) que se pushea como `tool` message.
+ *
+ * Convenciones:
+ *  - obs.ok: true|false
+ *  - obs.error: string si !ok
+ *  - obs.terminal: true si esta tool finaliza el turno (say, pause, escalate)
+ */
+
+import Ajv from "ajv";
+import { TOOL_SCHEMAS } from "./schemas.js";
+import { searchCatalogTool } from "./searchCatalog.js";
+import { addToCartTool } from "./addToCart.js";
+import { setQuantityTool } from "./setQuantity.js";
+import { selectCandidateTool } from "./selectCandidate.js";
+import { removeFromCartTool } from "./removeFromCart.js";
+import { setShippingTool } from "./setShipping.js";
+import { setAddressTool } from "./setAddress.js";
+import { setDeliveryWindowTool } from "./setDeliveryWindow.js";
+import { reuseLastDeliveryTool } from "./reuseLastDelivery.js";
+import { confirmOrderTool } from "./confirmOrder.js";
+import { pauseTool } from "./pause.js";
+import { escalateToHumanTool } from "./escalateToHuman.js";
+
+const ajv = new Ajv({ allErrors: true, strict: false });
+
+// Compilar validators una vez
+const VALIDATORS = {};
+for (const t of TOOL_SCHEMAS) {
+  VALIDATORS[t.function.name] = ajv.compile(t.function.parameters);
+}
+
+const TOOLS = {
+  search_catalog: searchCatalogTool,
+  add_to_cart: addToCartTool,
+  set_quantity: setQuantityTool,
+  select_candidate: selectCandidateTool,
+  remove_from_cart: removeFromCartTool,
+  set_shipping: setShippingTool,
+  set_address: setAddressTool,
+  set_delivery_window: setDeliveryWindowTool,
+  reuse_last_delivery: reuseLastDeliveryTool,
+  confirm_order: confirmOrderTool,
+  pause: pauseTool,
+  escalate_to_human: escalateToHumanTool,
+  // `say` se maneja inline (asigna ctx.say_text y termina el turno)
+};
+
+export async function executeToolCall(call, ctx) {
+  const t0 = Date.now();
+  const name = call?.function?.name;
+  const argsRaw = call?.function?.arguments || "{}";
+
+  let args;
+  try {
+    args = typeof argsRaw === "string" ? JSON.parse(argsRaw) : argsRaw;
+  } catch (e) {
+    return {
+      ok: false,
+      error: `invalid_json_args: ${String(e?.message || e)}`,
+      duration_ms: Date.now() - t0,
+    };
+  }
+
+  // `say` es especial: termina el turno
+  if (name === "say") {
+    const validator = VALIDATORS.say;
+    if (!validator(args)) {
+      return { ok: false, error: "say_args_invalid", details: validator.errors, duration_ms: Date.now() - t0 };
+    }
+    ctx.say_text = args.text;
+    return { ok: true, terminal: true, duration_ms: Date.now() - t0 };
+  }
+
+  const validator = VALIDATORS[name];
+  if (!validator) {
+    return { ok: false, error: `unknown_tool: ${name}`, duration_ms: Date.now() - t0 };
+  }
+  if (!validator(args)) {
+    return {
+      ok: false,
+      error: "args_schema_invalid",
+      details: validator.errors,
+      tool: name,
+      duration_ms: Date.now() - t0,
+    };
+  }
+
+  const handler = TOOLS[name];
+  if (!handler) {
+    return { ok: false, error: `tool_not_implemented: ${name}`, duration_ms: Date.now() - t0 };
+  }
+
+  try {
+    const result = await handler(args, ctx);
+    return { ...result, duration_ms: Date.now() - t0 };
+  } catch (err) {
+    return {
+      ok: false,
+      error: `tool_error: ${String(err?.message || err)}`,
+      tool: name,
+      duration_ms: Date.now() - t0,
+    };
+  }
+}
--- a/src/modules/3-turn-engine/agent/tools/pause.js
+++ b/src/modules/3-turn-engine/agent/tools/pause.js
@@ -0,0 +1,14 @@
+/**
+ * pause — marca la conversación como pausada (TTL 7d).
+ *
+ * El cart NO se limpia. Cuando el cliente vuelva, sale de paused y sigue.
+ */
+
+const PAUSE_TTL_MS = 7 * 24 * 3600 * 1000;
+
+export async function pauseTool(args, ctx) {
+  const { reason = "user_paused" } = args;
+  ctx.paused = true;
+  ctx.paused_until = new Date(Date.now() + PAUSE_TTL_MS).toISOString();
+  return { ok: true, paused_until: ctx.paused_until, reason, terminal: false };
+}
--- a/src/modules/3-turn-engine/agent/tools/removeFromCart.js
+++ b/src/modules/3-turn-engine/agent/tools/removeFromCart.js
@@ -0,0 +1,43 @@
+/**
+ * remove_from_cart — quita un producto por woo_id (string numérico) o por
+ * substring del nombre.
+ */
+
+import { removeCartItem } from "../../orderModel.js";
+
+export async function removeFromCartTool(args, ctx) {
+  const { target } = args;
+  const t = String(target || "").trim();
+  if (!t) return { ok: false, error: "empty_target" };
+
+  // Si es un número puro, intentar match por woo_id directo
+  const asNumber = /^\d+$/.test(t) ? Number(t) : null;
+  let removed = null;
+  let nextOrder = ctx.order;
+
+  if (asNumber != null) {
+    const cart = ctx.order.cart || [];
+    const idx = cart.findIndex((c) => Number(c.woo_id) === asNumber);
+    if (idx >= 0) {
+      removed = cart[idx];
+      nextOrder = { ...ctx.order, cart: cart.filter((_, i) => i !== idx) };
+    }
+  }
+
+  // Match por nombre
+  if (!removed) {
+    const result = removeCartItem(ctx.order, t);
+    if (result?.removed) {
+      removed = result.removed;
+      nextOrder = result.order;
+    }
+  }
+
+  if (!removed) {
+    return { ok: false, error: "not_found_in_cart", target: t };
+  }
+
+  ctx.order = nextOrder;
+  ctx.pending_actions.push({ type: "remove_from_cart", payload: { removed } });
+  return { ok: true, removed: { woo_id: removed.woo_id, name: removed.name }, cart_size: (nextOrder.cart || []).length };
+}
--- a/src/modules/3-turn-engine/agent/tools/reuseLastDelivery.js
+++ b/src/modules/3-turn-engine/agent/tools/reuseLastDelivery.js
@@ -0,0 +1,52 @@
+/**
+ * reuse_last_delivery — copia los datos de envío de la última orden del cliente
+ * (working_memory.last_delivery) al order actual: shipping_address, matched_zone,
+ * is_delivery (y opcionalmente pending_location + delivery_window).
+ *
+ * El agente lo usa cuando proactivamente ofrece "te lo mandamos al mismo lugar
+ * que la última vez?" y el cliente confirma. Si no hay last_delivery, devuelve
+ * error y el agente pide la dirección/ubicación de cero.
+ */
+
+export async function reuseLastDeliveryTool(_args, ctx) {
+  const last = ctx.last_delivery;
+  if (!last) {
+    return {
+      ok: false,
+      error: "no_last_delivery",
+      hint: "El cliente no tiene una entrega previa registrada. Pedile la ubicación de cero.",
+    };
+  }
+
+  // Pickup-only no necesita copiar nada de envío.
+  if (last.is_delivery === false) {
+    ctx.order = { ...ctx.order, is_delivery: false };
+    return { ok: true, is_delivery: false, hint: "El cliente la última vez retiró por el local." };
+  }
+
+  // Delivery: si no hay matched_zone tampoco podemos reusar (no se cerró bien).
+  if (!last.matched_zone) {
+    return {
+      ok: false,
+      error: "no_zone_in_last_delivery",
+      hint: "La última entrega no tenía zona registrada. Pedí la ubicación al cliente.",
+    };
+  }
+
+  ctx.order = {
+    ...ctx.order,
+    is_delivery: true,
+    shipping_address: last.shipping_address || ctx.order.shipping_address || null,
+    matched_zone: last.matched_zone,
+    // Reusar también la ubicación si la tenemos (evita re-pedir el pin).
+    pending_location: last.pending_location || ctx.order.pending_location || null,
+  };
+
+  return {
+    ok: true,
+    is_delivery: true,
+    shipping_address: ctx.order.shipping_address,
+    matched_zone: last.matched_zone,
+    last_delivery_window: last.delivery_window || null,
+  };
+}
--- a/src/modules/3-turn-engine/agent/tools/schemas.js
+++ b/src/modules/3-turn-engine/agent/tools/schemas.js
@@ -0,0 +1,213 @@
+/**
+ * JSON Schemas de los tools que el agente puede invocar. Formato
+ * OpenAI/DeepSeek (function calling).
+ *
+ * El executor valida los args con Ajv y devuelve error obligando re-llamada
+ * si falla.
+ */
+
+export const TOOL_SCHEMAS = [
+  {
+    type: "function",
+    function: {
+      name: "search_catalog",
+      description:
+        "Busca productos en el catálogo. Devuelve top candidatos con woo_id, nombre, precio, unidad de venta. Llamala SIEMPRE antes de cualquier add_to_cart si no tenés el woo_id.",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["query"],
+        properties: {
+          query: { type: "string", minLength: 2, description: "Término de búsqueda libre, lo que dijo el cliente." },
+          hint_category: { type: "string", description: "Categoría heurística para fallback (ej. 'parrilla', 'embutidos')." },
+          limit: { type: "integer", minimum: 1, maximum: 10 },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "add_to_cart",
+      description: "Agrega un producto resuelto al carrito.",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["woo_id", "qty", "unit"],
+        properties: {
+          woo_id: { type: "integer", description: "Woo product ID exacto del producto." },
+          qty: { type: "number", exclusiveMinimum: 0 },
+          unit: { type: "string", enum: ["kg", "g", "unit"] },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "set_quantity",
+      description: "Setea la cantidad de un producto pendiente que ya está resuelto pero faltaba qty/unit.",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["pending_id", "qty", "unit"],
+        properties: {
+          pending_id: { type: "string" },
+          qty: { type: "number", exclusiveMinimum: 0 },
+          unit: { type: "string", enum: ["kg", "g", "unit"] },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "select_candidate",
+      description: "Resuelve un pending NEEDS_TYPE eligiendo uno de los candidatos mostrados (last_shown_options).",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["pending_id", "woo_id"],
+        properties: {
+          pending_id: { type: "string" },
+          woo_id: { type: "integer" },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "remove_from_cart",
+      description: "Quita un producto del carrito por woo_id o nombre/query.",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["target"],
+        properties: {
+          target: { type: "string", description: "woo_id como string o nombre del producto a quitar." },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "set_shipping",
+      description: "Setea el método de envío (delivery o pickup).",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["method"],
+        properties: {
+          method: { type: "string", enum: ["delivery", "pickup"] },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "set_address",
+      description:
+        "Registra la dirección de entrega (texto, como label) y matchea zona usando la ubicación compartida " +
+        "por WhatsApp (working_memory.order.pending_location). Si no hay ubicación compartida, devuelve " +
+        "need_location: tenés que pedirle al cliente que mande el pin por WhatsApp.",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["text"],
+        properties: {
+          text: {
+            type: "string",
+            minLength: 3,
+            description: "Dirección textual (calle, número, depto, referencias). Sirve como label para el repartidor.",
+          },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "reuse_last_delivery",
+      description:
+        "Reusa los datos de envío de la última orden del cliente (working_memory.last_delivery): " +
+        "dirección, zona y ubicación. Llamala cuando ofrezcas 'te lo mandamos al mismo lugar que la otra vez?' " +
+        "y el cliente confirme. Si no hay last_delivery devuelve error y tenés que pedir la ubicación de cero.",
+      parameters: { type: "object", additionalProperties: false, properties: {} },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "set_delivery_window",
+      description:
+        "Registra el día/horario que pidió el cliente para entrega o retiro. " +
+        "El día debe ser uno de lun/mar/mie/jue/vie/sab/dom. Hora opcional (HH:MM). " +
+        "confirm_order va a validar después contra la zona o el horario de pickup.",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["day"],
+        properties: {
+          day: { type: "string", enum: ["lun", "mar", "mie", "jue", "vie", "sab", "dom"] },
+          time: { type: "string", pattern: "^\\d{2}:\\d{2}$", description: "HH:MM (24h). Opcional." },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "confirm_order",
+      description: "Confirma el pedido. Requiere cart no vacío y shipping completo (pickup o delivery+address). Emite acción create_order.",
+      parameters: { type: "object", additionalProperties: false, properties: {} },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "pause",
+      description: "Pausa la conversación cuando el cliente dice 'después te digo' o equivalente. Mantiene el cart 7 días.",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["reason"],
+        properties: {
+          reason: { type: "string", enum: ["user_paused", "user_busy", "needs_to_check"] },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "escalate_to_human",
+      description: "Escala a un humano (quejas, dudas de pago/factura, urgencias, no podemos resolver).",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["reason"],
+        properties: {
+          reason: { type: "string", minLength: 3 },
+        },
+      },
+    },
+  },
+  {
+    type: "function",
+    function: {
+      name: "say",
+      description: "Texto final que se envía al cliente. ÚLTIMO tool del turno SIEMPRE.",
+      parameters: {
+        type: "object",
+        additionalProperties: false,
+        required: ["text"],
+        properties: {
+          text: { type: "string", minLength: 1, maxLength: 600 },
+        },
+      },
+    },
+  },
+];
--- a/src/modules/3-turn-engine/agent/tools/searchCatalog.js
+++ b/src/modules/3-turn-engine/agent/tools/searchCatalog.js
@@ -0,0 +1,106 @@
+/**
+ * search_catalog tool — wrappea retrieveCandidates con fallback por categoría.
+ *
+ * Side effects: muta `ctx.last_shown_options` con el top de candidatos para
+ * que select_candidate pueda resolver "el segundo" en turnos posteriores.
+ */
+
+import { retrieveCandidates } from "../../catalogRetrieval.js";
+import { searchSnapshotItems } from "../../../shared/wooSnapshot.js";
+import { pool } from "../../../shared/db/pool.js";
+
+const MIN_GOOD_SCORE = 0.4;
+
+function summarizeCandidate(c, idx) {
+  return {
+    index: idx + 1,
+    woo_id: c.woo_product_id,
+    name: c.name,
+    price: c.price ?? null,
+    sell_unit: c.sell_unit || null,
+    score: typeof c._score === "number" ? Number(c._score.toFixed(2)) : null,
+  };
+}
+
+export async function searchCatalogTool(args, ctx) {
+  const { query, hint_category = null, limit = 5 } = args;
+
+  // 1) Búsqueda directa con catalogRetrieval (pg_trgm + alias + snapshot)
+  const result = await retrieveCandidates({
+    tenantId: ctx.tenantId,
+    query,
+    limit: Math.max(limit, 5),
+  });
+  let candidates = result?.candidates || [];
+
+  // 2) Fallback por categoría si la búsqueda directa rinde poco
+  let usedFallback = null;
+  if (
+    (candidates.length === 0 ||
+      (candidates[0]?._score || 0) < MIN_GOOD_SCORE) &&
+    hint_category
+  ) {
+    const byCategory = await searchByCategory({
+      tenantId: ctx.tenantId,
+      category: hint_category,
+      limit,
+    });
+    if (byCategory.length > 0) {
+      usedFallback = "category";
+      candidates = byCategory;
+    }
+  }
+
+  // Recortar al limit final
+  const top = candidates.slice(0, limit).map(summarizeCandidate);
+
+  // Guardar last_shown_options si hay >1 (para select_candidate posterior)
+  if (top.length > 1) {
+    ctx.last_shown_options = top.map((t) => ({
+      index: t.index,
+      woo_id: t.woo_id,
+      name: t.name,
+      price: t.price,
+    }));
+  }
+
+  return {
+    ok: true,
+    query,
+    candidates: top,
+    used_fallback: usedFallback,
+    count: top.length,
+  };
+}
+
+async function searchByCategory({ tenantId, category, limit }) {
+  // Buscar productos cuya categories JSONB contenga el name/slug indicado.
+  // Sin nuevas tablas — explota lo que ya está en woo_products_snapshot.categories.
+  const sql = `
+    SELECT woo_product_id, name, sku, slug, price, stock_status, stock_qty,
+           categories, sell_unit, payload
+    FROM woo_products_snapshot
+    WHERE tenant_id = $1
+      AND EXISTS (
+        SELECT 1 FROM jsonb_array_elements_text(categories) cat
+        WHERE LOWER(cat) LIKE '%' || LOWER($2) || '%'
+      )
+      AND COALESCE(stock_status, 'instock') != 'outofstock'
+    ORDER BY name ASC
+    LIMIT $3
+  `;
+  try {
+    const { rows } = await pool.query(sql, [tenantId, category, limit]);
+    return rows.map((r) => ({
+      woo_product_id: r.woo_product_id,
+      name: r.name,
+      price: r.price,
+      sell_unit: r.sell_unit,
+      _score: 0.5, // score sintético para que pase MIN_GOOD_SCORE en el caller
+    }));
+  } catch (err) {
+    // Fallback: snapshot search por texto plano
+    const r = await searchSnapshotItems({ tenantId, q: category, limit });
+    return r?.items || [];
+  }
+}
--- a/src/modules/3-turn-engine/agent/tools/selectCandidate.js
+++ b/src/modules/3-turn-engine/agent/tools/selectCandidate.js
@@ -0,0 +1,72 @@
+/**
+ * select_candidate — resuelve un pending NEEDS_TYPE eligiendo woo_id.
+ *
+ * Si el pending tenía `requested_qty` ya, lo promueve directo a READY → cart.
+ * Sino lo deja en NEEDS_QUANTITY esperando set_quantity.
+ */
+
+import {
+  updatePendingItem,
+  moveReadyToCart,
+  PendingStatus,
+} from "../../orderModel.js";
+import { getSnapshotItemsByIds } from "../../../shared/wooSnapshot.js";
+
+export async function selectCandidateTool(args, ctx) {
+  const { pending_id, woo_id } = args;
+  const pending = (ctx.order.pending || []).find((p) => p.id === pending_id);
+  if (!pending) {
+    return { ok: false, error: "pending_not_found" };
+  }
+
+  // Buscar el producto seleccionado en el snapshot para nombre/unit/precio
+  const lookup = await getSnapshotItemsByIds({
+    tenantId: ctx.tenantId,
+    wooProductIds: [woo_id],
+  });
+  const found = (lookup?.items || [])[0];
+  if (!found) {
+    return {
+      ok: false,
+      error: "woo_id_unknown",
+      hint: "El woo_id no existe en el catálogo. Probá con search_catalog.",
+    };
+  }
+
+  const sellsByWeight =
+    !found.sell_unit || !["unit", "unidad"].includes(found.sell_unit);
+  const displayUnit = found.sell_unit === "unit" ? "unit" : sellsByWeight ? "kg" : "unit";
+
+  const hasRequestedQty =
+    pending.requested_qty != null && Number.isFinite(pending.requested_qty) && pending.requested_qty > 0;
+  const finalQty = hasRequestedQty ? pending.requested_qty : null;
+  const finalUnit = pending.requested_unit || displayUnit;
+  const needsQty = sellsByWeight && !hasRequestedQty;
+
+  const updated = updatePendingItem(ctx.order, pending_id, {
+    selected_woo_id: woo_id,
+    selected_name: found.name,
+    selected_price: found.price ?? null,
+    selected_unit: displayUnit,
+    candidates: [],
+    qty: needsQty ? null : finalQty,
+    unit: finalUnit,
+    status: needsQty ? PendingStatus.NEEDS_QUANTITY : PendingStatus.READY,
+  });
+  ctx.order = moveReadyToCart(updated);
+
+  if (!needsQty) {
+    ctx.pending_actions.push({
+      type: "add_to_cart",
+      payload: { woo_id, qty: finalQty, unit: finalUnit },
+    });
+    ctx.last_shown_options = [];
+  }
+
+  return {
+    ok: true,
+    selected: { woo_id, name: found.name, unit: displayUnit, sells_by_weight: sellsByWeight },
+    needs_quantity: needsQty,
+    cart_size: (ctx.order.cart || []).length,
+  };
+}
--- a/src/modules/3-turn-engine/agent/tools/setAddress.js
+++ b/src/modules/3-turn-engine/agent/tools/setAddress.js
@@ -0,0 +1,80 @@
+/**
+ * set_address — fija dirección (texto) y matchea zona usando la ubicación
+ * compartida por WhatsApp (pending_location). Sin location, no se valida
+ * zona y se pide al cliente que mande el pin.
+ */
+
+import { findZoneForPoint } from "../../lib/geo.js";
+
+export async function setAddressTool(args, ctx) {
+  const { text } = args || {};
+  const address = String(text || "").trim();
+  if (address.length < 3) return { ok: false, error: "address_too_short" };
+
+  const allZones = ctx.storeConfig?.delivery_zones?.zones || [];
+  const enabled = allZones.filter((z) => z?.enabled !== false);
+
+  // Sin zonas configuradas, aceptamos la dirección sin validar zona.
+  if (!enabled.length) {
+    ctx.order = {
+      ...ctx.order,
+      shipping_address: address,
+      is_delivery: ctx.order.is_delivery == null ? true : ctx.order.is_delivery,
+      matched_zone: null,
+    };
+    return { ok: true, address, in_zone: true, reason: "no_zones_configured" };
+  }
+
+  const loc = ctx.order?.pending_location;
+  if (!loc || typeof loc.lat !== "number" || typeof loc.lng !== "number") {
+    return {
+      ok: false,
+      error: "need_location",
+      hint:
+        "Pedile al cliente que te mande su ubicación por WhatsApp (pin/location share) " +
+        "para validar zona y costo. Sin ubicación no podemos confirmar envío.",
+      available_zones: enabled.map((z) => ({
+        name: z.name,
+        delivery_cost: z.delivery_cost ?? null,
+      })),
+    };
+  }
+
+  const matched = findZoneForPoint(loc.lng, loc.lat, enabled);
+  if (!matched) {
+    return {
+      ok: false,
+      error: "out_of_zones",
+      hint:
+        "La ubicación que mandó está fuera de las zonas que cubre la carnicería. " +
+        "Ofrecé pickup o pedile otra ubicación dentro de las zonas habilitadas.",
+      available_zones: enabled.map((z) => ({
+        name: z.name,
+        delivery_cost: z.delivery_cost ?? null,
+      })),
+    };
+  }
+
+  const zoneSummary = {
+    id: matched.id,
+    name: matched.name,
+    delivery_cost: matched.delivery_cost ?? null,
+    delivery_days: Array.isArray(matched.delivery_days) ? matched.delivery_days : [],
+    delivery_hours: matched.delivery_hours || null,
+    min_order_amount: matched.min_order_amount ?? 0,
+  };
+
+  ctx.order = {
+    ...ctx.order,
+    shipping_address: address,
+    is_delivery: ctx.order.is_delivery == null ? true : ctx.order.is_delivery,
+    matched_zone: zoneSummary,
+  };
+
+  return {
+    ok: true,
+    address,
+    in_zone: true,
+    matched_zone: zoneSummary,
+  };
+}
--- a/src/modules/3-turn-engine/agent/tools/setDeliveryWindow.js
+++ b/src/modules/3-turn-engine/agent/tools/setDeliveryWindow.js
@@ -0,0 +1,26 @@
+/**
+ * set_delivery_window — registra el día/horario que pidió el cliente.
+ *
+ * El LLM lo llama cuando el cliente confirma "el martes a las 11" o similar.
+ * confirm_order valida después contra zone.delivery_days/delivery_hours
+ * (delivery) o schedule.pickup (pickup).
+ */
+
+const DAY_KEYS = ["lun", "mar", "mie", "jue", "vie", "sab", "dom"];
+
+export async function setDeliveryWindowTool(args, ctx) {
+  const { day, time } = args || {};
+  if (!DAY_KEYS.includes(day)) {
+    return { ok: false, error: "invalid_day", allowed: DAY_KEYS };
+  }
+  if (time != null && !/^\d{2}:\d{2}$/.test(String(time))) {
+    return { ok: false, error: "invalid_time", hint: "Formato HH:MM (24h)." };
+  }
+
+  ctx.order = {
+    ...ctx.order,
+    delivery_window: { day, time: time || null },
+  };
+
+  return { ok: true, day, time: time || null };
+}
--- a/src/modules/3-turn-engine/agent/tools/setQuantity.js
+++ b/src/modules/3-turn-engine/agent/tools/setQuantity.js
@@ -0,0 +1,36 @@
+/**
+ * set_quantity — completa la cantidad de un pending NEEDS_QUANTITY y lo
+ * promueve a READY → cart.
+ */
+
+import { updatePendingItem, moveReadyToCart, PendingStatus } from "../../orderModel.js";
+
+export async function setQuantityTool(args, ctx) {
+  const { pending_id, qty, unit } = args;
+  const pending = (ctx.order.pending || []).find((p) => p.id === pending_id);
+  if (!pending) {
+    return { ok: false, error: "pending_not_found", hint: "Verificá el pending_id contra working_memory.order.pending." };
+  }
+  if (!pending.selected_woo_id) {
+    return { ok: false, error: "pending_not_resolved", hint: "Llamá select_candidate primero para resolver el producto." };
+  }
+
+  const updated = updatePendingItem(ctx.order, pending_id, {
+    qty,
+    unit,
+    status: PendingStatus.READY,
+  });
+  ctx.order = moveReadyToCart(updated);
+
+  ctx.pending_actions.push({ type: "add_to_cart", payload: { woo_id: pending.selected_woo_id, qty, unit } });
+  ctx.last_shown_options = [];
+  if (ctx.order.failed_searches) {
+    ctx.order = { ...ctx.order, failed_searches: { count: 0 } };
+  }
+
+  return {
+    ok: true,
+    promoted: { name: pending.selected_name, qty, unit },
+    cart_size: (ctx.order.cart || []).length,
+  };
+}
--- a/src/modules/3-turn-engine/agent/tools/setShipping.js
+++ b/src/modules/3-turn-engine/agent/tools/setShipping.js
@@ -0,0 +1,50 @@
+/**
+ * set_shipping — fija el método de envío (delivery o pickup).
+ *
+ * Cuando method=delivery y hay zonas configuradas, devuelve hints para que
+ * el LLM le pida al cliente que comparta ubicación si no la tenemos.
+ */
+
+export async function setShippingTool(args, ctx) {
+  const { method } = args || {};
+  if (method !== "delivery" && method !== "pickup") {
+    return { ok: false, error: "invalid_method" };
+  }
+
+  ctx.order = { ...ctx.order, is_delivery: method === "delivery" };
+
+  if (method === "pickup") {
+    return {
+      ok: true,
+      method,
+      requires_address: false,
+      requires_location: false,
+    };
+  }
+
+  // Delivery
+  const zones = ctx.storeConfig?.delivery_zones?.zones || [];
+  const enabledZones = zones.filter((z) => z?.enabled !== false);
+  const hasZones = enabledZones.length > 0;
+  const hasLocation = !!ctx.order?.pending_location?.lat;
+  const hasMatchedZone = !!ctx.order?.matched_zone;
+
+  return {
+    ok: true,
+    method,
+    requires_address: !ctx.order.shipping_address,
+    requires_location: hasZones && !hasLocation && !hasMatchedZone,
+    available_zones: hasZones
+      ? enabledZones.map((z) => ({
+          name: z.name,
+          delivery_cost: z.delivery_cost ?? null,
+          delivery_days: z.delivery_days || [],
+          delivery_hours: z.delivery_hours || null,
+        }))
+      : [],
+    hint:
+      hasZones && !hasLocation
+        ? "Pedile al cliente que te mande su ubicación por WhatsApp (pin/location share) para validar zona y costo de envío."
+        : null,
+  };
+}
--- a/src/modules/3-turn-engine/agent/workingMemory.js
+++ b/src/modules/3-turn-engine/agent/workingMemory.js
@@ -0,0 +1,131 @@
+/**
+ * WorkingMemory — payload contextual que recibe el agente cada turno.
+ *
+ * Se serializa como JSON y se inyecta en el primer USER message. NO va en
+ * system (eso permite cachear el system prompt entre turnos).
+ *
+ * Reglas de poda:
+ *  - history: últimos 8 mensajes, content truncado a 200 chars.
+ *  - customer_profile: top 5 frequent_items.
+ *  - last_shown_options: top 8.
+ *  - cart/pending: enteros, sin truncar.
+ */
+
+import { parseQuantity } from "./quantityParser.js";
+import { buildStoreContextVars, buildZonesForLLM } from "../storeContext.js";
+
+const HISTORY_MAX = 8;
+const HISTORY_CHAR_CAP = 200;
+const LAST_SHOWN_MAX = 8;
+
+function nowIso() {
+  return new Date().toISOString();
+}
+
+function truncate(s, n) {
+  if (s == null) return "";
+  const str = String(s);
+  if (str.length <= n) return str;
+  return str.slice(0, n - 1) + "…";
+}
+
+/**
+ * @param {Object} params
+ * @param {string} params.text - Mensaje crudo del usuario en este turno.
+ * @param {Object} params.order - order del context (cart, pending, etc.)
+ * @param {string} params.prev_state - estado FSM previo
+ * @param {Array}  params.conversation_history
+ * @param {Object} params.storeConfig - resultado de getStoreConfig
+ * @param {Object} params.customerProfile - perfil del cliente (puede ser null)
+ * @param {Array}  params.lastShownOptions - opciones del turno previo
+ */
+export function buildWorkingMemory({
+  text,
+  order = {},
+  prev_state = "IDLE",
+  conversation_history = [],
+  storeConfig = {},
+  customerProfile = null,
+  lastShownOptions = [],
+  lastDelivery = null,
+}) {
+  const storeVars = buildStoreContextVars(storeConfig);
+
+  const cart = (order.cart || []).map((it) => ({
+    woo_id: it.woo_id,
+    name: it.name,
+    qty: it.qty,
+    unit: it.unit,
+    price: it.price ?? null,
+  }));
+
+  const pending = (order.pending || []).map((p) => ({
+    id: p.id,
+    query: p.query,
+    status: p.status,
+    selected_woo_id: p.selected_woo_id ?? null,
+    selected_name: p.selected_name ?? null,
+    selected_unit: p.selected_unit ?? null,
+    requested_qty: p.requested_qty ?? null,
+    requested_unit: p.requested_unit ?? null,
+    candidates: (p.candidates || []).slice(0, 8).map((c, i) => ({
+      index: i + 1,
+      woo_id: c.woo_id ?? c.woo_product_id,
+      name: c.name,
+      price: c.price ?? null,
+      display_unit: c.display_unit ?? null,
+    })),
+  }));
+
+  const history = (conversation_history || []).slice(-HISTORY_MAX).map((m) => ({
+    role: m.role === "user" ? "user" : "assistant",
+    text: truncate(m.content || m.text || "", HISTORY_CHAR_CAP),
+  }));
+
+  const last_shown_options = (lastShownOptions || []).slice(0, LAST_SHOWN_MAX).map((o, i) => ({
+    index: o.index ?? i + 1,
+    woo_id: o.woo_id,
+    name: o.name,
+    price: o.price ?? null,
+  }));
+
+  const preparsed = parseQuantity(text || "");
+
+  const zones = buildZonesForLLM(storeConfig.delivery_zones);
+  const pickupSchedule = storeConfig.schedule?.pickup || null;
+
+  return {
+    now: nowIso(),
+    store: {
+      name: storeVars.store_name || "la carnicería",
+      hours_today: storeVars.store_hours_today || "consultar",
+      delivery: {
+        zones,                                                 // [{id,name,delivery_cost,delivery_days,delivery_hours,min_order_amount}]
+        zones_summary: storeVars.delivery_zones_summary || "",
+        requires_location_share: zones.length > 0,             // hint para el LLM
+      },
+      pickup: {
+        schedule: pickupSchedule,                              // { lun:{start,end,enabled}, mar:..., ... } o null
+        hours_today: storeVars.pickup_hours_today || "",
+      },
+    },
+    fsm_state: prev_state || "IDLE",
+    order: {
+      cart,
+      pending,
+      is_delivery: order.is_delivery ?? null,
+      shipping_address: order.shipping_address ?? null,
+      woo_order_id: order.woo_order_id ?? null,
+      pending_location: order.pending_location || null,        // { lat, lng, label?, received_at }
+      matched_zone: order.matched_zone || null,                // resumen de zona matched (set por set_address)
+      delivery_window: order.delivery_window || null,          // { day, time } elegido por cliente
+    },
+    last_shown_options,
+    paused_until: order.paused_until ?? null,
+    customer_profile: customerProfile,
+    last_delivery: lastDelivery,                                // null si es 1er pedido
+    history,
+    user_message: text || "",
+    preparsed,
+  };
+}
--- a/src/modules/3-turn-engine/catalogRetrieval.js
+++ b/src/modules/3-turn-engine/catalogRetrieval.js
@@ -6,7 +6,7 @@ import {
  searchProductAliases,
  getProductEmbedding,
  upsertProductEmbedding,
-  getAllAliasProductMappings,
+  searchAliasProductMappings,
 } from "../2-identity/db/repo.js";

 function getOpenAiKey() {
@@ -138,60 +138,62 @@ export async function retrieveCandidates({

  const audit = { query: q, sources: {}, boosts: {}, embeddings: {} };

-  // 1) Buscar aliases que matcheen la query
-  const aliases = await searchProductAliases({ tenant_id: tenantId, q, limit: 20 });
+  // 1) Buscar aliases con fuzzy matching (pg_trgm).
+  // Captura plurales, diminutivos y typos sin reglas escritas.
+  const [aliases, mappings] = await Promise.all([
+    searchProductAliases({ tenant_id: tenantId, q, limit: 20 }),
+    searchAliasProductMappings({ tenant_id: tenantId, q, limit: 50 }),
+  ]);
+
  const aliasBoostByProduct = new Map();
  const aliasProductIds = new Set();

-  // También buscar en alias_product_mappings (multi-producto)
-  const allMappings = await getAllAliasProductMappings({ tenant_id: tenantId });
-  const normalizedQuery = normalizeText(q);
-  const queryWords = new Set(normalizedQuery.split(" ").filter(Boolean));
-  
-  // Buscar mappings cuyos aliases matcheen la query
-  for (const mapping of allMappings) {
-    const aliasNorm = normalizeText(mapping.alias);
-    // Match exacto o parcial del alias
-    if (aliasNorm === normalizedQuery || normalizedQuery.includes(aliasNorm) || aliasNorm.includes(normalizedQuery)) {
-      const id = Number(mapping.woo_product_id);
-      const score = Number(mapping.score || 1);
-      aliasBoostByProduct.set(id, Math.max(aliasBoostByProduct.get(id) || 0, score));
+  // alias_product_mappings: score * similarity (premia tanto reglas explícitas como fuzziness)
+  for (const m of mappings) {
+    const id = m.woo_product_id;
+    const boost = m.score * m.similarity;
+    aliasBoostByProduct.set(id, Math.max(aliasBoostByProduct.get(id) || 0, boost));
    aliasProductIds.add(id);
-    } else {
-      // Check word overlap
-      const aliasWords = new Set(aliasNorm.split(" ").filter(Boolean));
-      for (const word of queryWords) {
-        if (aliasWords.has(word)) {
-          const id = Number(mapping.woo_product_id);
-          const score = Number(mapping.score || 1) * 0.7; // Partial match gets lower score
-          aliasBoostByProduct.set(id, Math.max(aliasBoostByProduct.get(id) || 0, score));
-          aliasProductIds.add(id);
-          break;
-        }
-      }
-    }
  }

-  // También incluir aliases legacy (product_aliases.woo_product_id)
+  // product_aliases legacy (1 alias → 1 producto)
  for (const a of aliases) {
    if (a?.woo_product_id) {
      const id = Number(a.woo_product_id);
-      const boost = Number(a.boost || 0);
-      aliasBoostByProduct.set(id, Math.max(aliasBoostByProduct.get(id) || 0, boost || 0));
+      const boost = Number(a.boost || 0) * (a.similarity || 1);
+      aliasBoostByProduct.set(id, Math.max(aliasBoostByProduct.get(id) || 0, boost));
      aliasProductIds.add(id);
    }
  }
  audit.sources.aliases = aliases.length;
-  audit.sources.alias_mappings = aliasProductIds.size;
+  audit.sources.alias_mappings = mappings.length;

-  // 2) Buscar productos por nombre/slug (búsqueda literal)
-  const { items: wooItems, source: wooSource } = await searchSnapshotItems({
+  // 2) Buscar productos por nombre/slug (búsqueda literal con query original)
+  let { items: wooItems, source: wooSource } = await searchSnapshotItems({
    tenantId,
    q,
    limit: lim,
  });
  audit.sources.snapshot = { source: wooSource, count: wooItems?.length || 0 };

+  // 2b) Si el query literal no rinde pero un alias matcheó (typo/plural/diminutivo),
+  // re-buscar el snapshot con el normalized_alias del mejor match.
+  // Esto cierra el loop: "vasio" → alias "vacio" → buscar "vacio" en productos.
+  if ((!wooItems || wooItems.length === 0) && aliases.length > 0) {
+    const refined = aliases[0]?.normalized_alias;
+    if (refined && refined.toLowerCase() !== q.toLowerCase()) {
+      const { items: aliasRefined, source: refSource } = await searchSnapshotItems({
+        tenantId,
+        q: refined,
+        limit: lim,
+      });
+      if (aliasRefined?.length) {
+        wooItems = aliasRefined;
+        audit.sources.snapshot_refined = { query: refined, source: refSource, count: aliasRefined.length };
+      }
+    }
+  }
+  
  // 3) Traer productos que matchearon por alias pero no por búsqueda literal
  const foundIds = new Set(wooItems.map(w => Number(w.woo_product_id)));
  const missingAliasIds = [...aliasProductIds].filter(id => !foundIds.has(id));
--- a/src/modules/3-turn-engine/fsm.js
+++ b/src/modules/3-turn-engine/fsm.js
@@ -1,7 +1,8 @@
 /**
 * FSM simplificada para el flujo conversacional.
 *
- * Estados lineales: IDLE → CART → SHIPPING → PAYMENT → WAITING_WEBHOOKS
+ * Estados lineales: IDLE → CART → SHIPPING → IDLE (post-confirmación).
+ * El bot toma pedidos y datos de entrega; el cobro se gestiona offline.
 * Regla universal: add_to_cart SIEMPRE vuelve a CART desde cualquier estado.
 */

@@ -9,9 +10,8 @@ export const ConversationState = Object.freeze({
  IDLE: "IDLE",
  CART: "CART",
  SHIPPING: "SHIPPING",
-  PAYMENT: "PAYMENT",
-  WAITING_WEBHOOKS: "WAITING_WEBHOOKS",
-  AWAITING_HUMAN: "AWAITING_HUMAN", // Esperando respuesta de un humano
+  PAUSED: "PAUSED", // Cliente dijo "después te digo" - cart preservado, TTL 7d
+  AWAITING_HUMAN: "AWAITING_HUMAN",
 });

 export const ALL_STATES = Object.freeze(Object.values(ConversationState));
@@ -19,23 +19,22 @@ export const ALL_STATES = Object.freeze(Object.values(ConversationState));
 // Intents válidos por estado
 export const INTENTS_BY_STATE = Object.freeze({
  [ConversationState.IDLE]: [
-    "greeting", "add_to_cart", "browse", "price_query", "recommend", "other"
+    "greeting", "add_to_cart", "browse", "price_query", "recommend", "other",
  ],
  [ConversationState.CART]: [
    "add_to_cart", "remove_from_cart", "browse", "price_query",
-    "recommend", "view_cart", "confirm_order", "other"
+    "recommend", "view_cart", "confirm_order", "other",
  ],
  [ConversationState.SHIPPING]: [
-    "provide_address", "select_shipping", "add_to_cart", "view_cart", "other"
+    "provide_address", "select_shipping", "add_to_cart", "view_cart", "other",
  ],
-  [ConversationState.PAYMENT]: [
-    "select_payment", "add_to_cart", "view_cart", "other"
-  ],
-  [ConversationState.WAITING_WEBHOOKS]: [
-    "add_to_cart", "view_cart", "other"
+  [ConversationState.PAUSED]: [
+    // Cualquier intent del cliente lo reactiva; el agente decide el destino.
+    "greeting", "add_to_cart", "browse", "view_cart", "confirm_order",
+    "select_shipping", "provide_address", "remove_from_cart", "other",
  ],
  [ConversationState.AWAITING_HUMAN]: [
-    "other" // En este estado, el bot no procesa - espera respuesta humana
+    "other",
  ],
 });

@@ -44,21 +43,18 @@ export const INTENTS_BY_STATE = Object.freeze({
 */
 export function shouldReturnToCart(state, nlu, text = "") {
  if (state === ConversationState.CART || state === ConversationState.IDLE) {
-    return false; // Ya está en CART o IDLE (IDLE irá a CART naturalmente)
+    return false;
  }

-  // En SHIPPING/PAYMENT, números solos son selecciones de opción, no productos
-  const isCheckoutState = state === ConversationState.SHIPPING || state === ConversationState.PAYMENT;
+  // En SHIPPING, números solos son selecciones de opción, no productos
+  const isCheckoutState = state === ConversationState.SHIPPING;
  const isJustNumber = /^\s*\d+([.,]\d+)?\s*$/.test(text || "");
  if (isCheckoutState && isJustNumber) {
-    return false; // No redirigir, es una selección de opción
+    return false;
  }

  const intent = nlu?.intent;
-  // Si el intent es add_to_cart, browse, price_query, o recommend → volver a CART
-  // Pero solo si hay una query de producto real (no vacía)
  if (["add_to_cart", "browse", "price_query", "recommend"].includes(intent)) {
-    // Verificar que hay un producto real mencionado
    const hasRealProduct = nlu?.entities?.product_query &&
                           String(nlu.entities.product_query).trim().length > 2;
    const hasRealItems = Array.isArray(nlu?.entities?.items) &&
@@ -66,11 +62,9 @@ export function shouldReturnToCart(state, nlu, text = "") {
    if (hasRealProduct || hasRealItems) {
      return true;
    }
-    // Si no hay producto real, no redirigir (probablemente es una selección numérica mal interpretada)
    return false;
  }

-  // Si hay menciones de producto en entities (con contenido real)
  if (nlu?.entities?.product_query && String(nlu.entities.product_query).trim().length > 2) return true;
  if (Array.isArray(nlu?.entities?.items) && nlu.entities.items.some(i => i?.product_query?.trim().length > 2)) return true;

@@ -100,43 +94,27 @@ export function hasShippingInfo(order) {
  return false;
 }

-export function hasPaymentInfo(order) {
-  return order?.payment_type === "cash" || order?.payment_type === "link";
-}
-
-export function isPaid(order) {
-  return order?.is_paid === true;
-}
-
 /**
 * Deriva el siguiente estado basado en el contexto y signals.
 *
 * signals: {
 *   confirm_order: boolean,      // Usuario quiere cerrar pedido
- *   shipping_selected: boolean,  // Usuario seleccionó delivery/pickup
- *   payment_selected: boolean,   // Usuario seleccionó método de pago
+ *   shipping_completed: boolean, // Shipping info quedó completa (gatilla create_order + IDLE)
 *   return_to_cart: boolean,     // Forzar volver a CART
 * }
 */
 export function deriveNextState(prevState, order = {}, signals = {}) {
-  // Regla 0: Si se fuerza volver a CART
  if (signals.return_to_cart) {
    return ConversationState.CART;
  }

-  // Regla 1: Si está pagado, completado (volver a IDLE para nueva conversación)
-  if (isPaid(order)) {
+  // Si la orden ya fue creada en Woo, volvemos a IDLE para nueva conversación.
+  if (order?.woo_order_id) {
    return ConversationState.IDLE;
  }

-  // Regla 2: Si tiene woo_order_id y espera pago
-  if (order?.woo_order_id && !isPaid(order)) {
-    return ConversationState.WAITING_WEBHOOKS;
-  }
-
  // Desde IDLE
  if (prevState === ConversationState.IDLE) {
-    // Si hay cart o pending items, ir a CART
    if (hasCartItems(order) || hasPendingItems(order)) {
      return ConversationState.CART;
    }
@@ -145,11 +123,9 @@ export function deriveNextState(prevState, order = {}, signals = {}) {

  // Desde CART
  if (prevState === ConversationState.CART) {
-    // Si hay pending items sin resolver, quedarse en CART
    if (hasPendingItems(order)) {
      return ConversationState.CART;
    }
-    // Si usuario confirma orden y hay items en cart, ir a SHIPPING
    if (signals.confirm_order && hasCartItems(order)) {
      return ConversationState.SHIPPING;
    }
@@ -158,69 +134,49 @@ export function deriveNextState(prevState, order = {}, signals = {}) {

  // Desde SHIPPING
  if (prevState === ConversationState.SHIPPING) {
-    // Si ya tiene shipping info completa, ir a PAYMENT
-    if (hasShippingInfo(order)) {
-      return ConversationState.PAYMENT;
+    // Una vez completado el shipping, la orden se crea y vuelve a IDLE.
+    if (signals.shipping_completed || hasShippingInfo(order)) {
+      return ConversationState.IDLE;
    }
    return ConversationState.SHIPPING;
  }

-  // Desde PAYMENT
-  if (prevState === ConversationState.PAYMENT) {
-    // Si ya tiene payment info, ir a WAITING_WEBHOOKS
-    if (signals.payment_selected || hasPaymentInfo(order)) {
-      return ConversationState.WAITING_WEBHOOKS;
-    }
-    return ConversationState.PAYMENT;
-  }
-
-  // Desde WAITING_WEBHOOKS
-  if (prevState === ConversationState.WAITING_WEBHOOKS) {
-    if (isPaid(order)) {
-      return ConversationState.IDLE;
-    }
-    return ConversationState.WAITING_WEBHOOKS;
-  }
-
-  // Default
  return prevState || ConversationState.IDLE;
 }

-// Transiciones permitidas (para validación)
 const ALLOWED = Object.freeze({
  [ConversationState.IDLE]: [
    ConversationState.IDLE,
    ConversationState.CART,
-    ConversationState.AWAITING_HUMAN, // Puede ir a esperar humano
+    ConversationState.PAUSED,
+    ConversationState.AWAITING_HUMAN,
  ],
  [ConversationState.CART]: [
    ConversationState.CART,
    ConversationState.SHIPPING,
-    ConversationState.IDLE, // Si vacía el carrito
-    ConversationState.AWAITING_HUMAN, // Producto no encontrado
+    ConversationState.IDLE,
+    ConversationState.PAUSED,
+    ConversationState.AWAITING_HUMAN,
  ],
  [ConversationState.SHIPPING]: [
    ConversationState.SHIPPING,
-    ConversationState.PAYMENT,
-    ConversationState.CART, // Volver a agregar productos
+    ConversationState.IDLE,
+    ConversationState.CART,
+    ConversationState.PAUSED,
    ConversationState.AWAITING_HUMAN,
  ],
-  [ConversationState.PAYMENT]: [
-    ConversationState.PAYMENT,
-    ConversationState.WAITING_WEBHOOKS,
-    ConversationState.CART, // Volver a agregar productos
-    ConversationState.AWAITING_HUMAN,
-  ],
-  [ConversationState.WAITING_WEBHOOKS]: [
-    ConversationState.WAITING_WEBHOOKS,
-    ConversationState.IDLE, // Pago completado
-    ConversationState.CART, // Agregar más productos
+  [ConversationState.PAUSED]: [
+    // Cualquier mensaje saca de paused
+    ConversationState.PAUSED,
+    ConversationState.CART,
+    ConversationState.SHIPPING,
+    ConversationState.IDLE,
    ConversationState.AWAITING_HUMAN,
  ],
  [ConversationState.AWAITING_HUMAN]: [
-    ConversationState.AWAITING_HUMAN, // Sigue esperando
-    ConversationState.CART, // Humano respondió, volver a procesar
-    ConversationState.IDLE, // Humano canceló
+    ConversationState.AWAITING_HUMAN,
+    ConversationState.CART,
+    ConversationState.IDLE,
  ],
 });

@@ -237,7 +193,5 @@ export function safeNextState(prevState, order, signals) {
  const desired = deriveNextState(prevState, order, signals);
  const v = validateTransition(prevState, desired);
  if (v.ok) return { next_state: desired, validation: v };
-  // Si la transición no es válida, forzar a un estado seguro
-  // En el nuevo modelo, siempre podemos ir a CART
  return { next_state: ConversationState.CART, validation: { ...v, forced_to_cart: true } };
 }
--- a/src/modules/3-turn-engine/fsm.test.js
+++ b/src/modules/3-turn-engine/fsm.test.js
@@ -1,5 +1,5 @@
 /**
- * Tests para fsm.js
+ * Tests para fsm.js (sin payment / waiting — el bot no maneja pagos).
 */
 import { describe, it, expect } from 'vitest';
 import {
@@ -11,555 +11,211 @@ import {
  hasPendingItems,
  hasReadyPendingItems,
  hasShippingInfo,
-  hasPaymentInfo,
-  isPaid,
  deriveNextState,
  validateTransition,
  safeNextState,
 } from './fsm.js';

-// ─────────────────────────────────────────────────────────────
-// Constants
-// ─────────────────────────────────────────────────────────────
-
 describe('ConversationState', () => {
-  it('tiene todos los estados definidos', () => {
+  it('tiene los estados del flujo (incluye PAUSED)', () => {
    expect(ConversationState.IDLE).toBe('IDLE');
    expect(ConversationState.CART).toBe('CART');
    expect(ConversationState.SHIPPING).toBe('SHIPPING');
-    expect(ConversationState.PAYMENT).toBe('PAYMENT');
-    expect(ConversationState.WAITING_WEBHOOKS).toBe('WAITING_WEBHOOKS');
+    expect(ConversationState.PAUSED).toBe('PAUSED');
    expect(ConversationState.AWAITING_HUMAN).toBe('AWAITING_HUMAN');
+    expect(ConversationState.PAYMENT).toBeUndefined();
+    expect(ConversationState.WAITING_WEBHOOKS).toBeUndefined();
  });

-  it('ALL_STATES contiene todos', () => {
-    expect(ALL_STATES).toContain('IDLE');
-    expect(ALL_STATES).toContain('CART');
-    expect(ALL_STATES).toContain('SHIPPING');
-    expect(ALL_STATES).toContain('PAYMENT');
-    expect(ALL_STATES).toContain('WAITING_WEBHOOKS');
-    expect(ALL_STATES).toContain('AWAITING_HUMAN');
-    expect(ALL_STATES).toHaveLength(6);
+  it('ALL_STATES contiene 5 estados', () => {
+    expect(ALL_STATES).toEqual(expect.arrayContaining(['IDLE', 'CART', 'SHIPPING', 'PAUSED', 'AWAITING_HUMAN']));
+    expect(ALL_STATES).toHaveLength(5);
  });

-  it('INTENTS_BY_STATE define intents para cada estado', () => {
+  it('INTENTS_BY_STATE define intents por estado', () => {
    expect(INTENTS_BY_STATE[ConversationState.IDLE]).toContain('greeting');
    expect(INTENTS_BY_STATE[ConversationState.CART]).toContain('add_to_cart');
    expect(INTENTS_BY_STATE[ConversationState.SHIPPING]).toContain('provide_address');
-    expect(INTENTS_BY_STATE[ConversationState.PAYMENT]).toContain('select_payment');
  });
 });

-// ─────────────────────────────────────────────────────────────
-// hasCartItems
-// ─────────────────────────────────────────────────────────────
-
 describe('hasCartItems', () => {
  it('retorna true si cart tiene items', () => {
-    const order = { cart: [{ woo_id: 1, qty: 1 }] };
-    expect(hasCartItems(order)).toBe(true);
+    expect(hasCartItems({ cart: [{ woo_id: 1, qty: 1 }] })).toBe(true);
  });
-
  it('retorna false si cart está vacío', () => {
-    const order = { cart: [] };
-    expect(hasCartItems(order)).toBe(false);
+    expect(hasCartItems({ cart: [] })).toBe(false);
  });
-
  it('retorna false si cart es undefined', () => {
-    const order = {};
-    expect(hasCartItems(order)).toBe(false);
+    expect(hasCartItems({})).toBe(false);
  });
-
-  it('retorna false si order es null', () => {
+  it('retorna false si order es null/undefined', () => {
    expect(hasCartItems(null)).toBe(false);
-  });
-
-  it('retorna false si order es undefined', () => {
    expect(hasCartItems(undefined)).toBe(false);
  });
 });

-// ─────────────────────────────────────────────────────────────
-// hasPendingItems
-// ─────────────────────────────────────────────────────────────
-
 describe('hasPendingItems', () => {
  it('retorna true si hay NEEDS_TYPE', () => {
-    const order = { pending: [{ status: 'NEEDS_TYPE' }] };
-    expect(hasPendingItems(order)).toBe(true);
+    expect(hasPendingItems({ pending: [{ status: 'NEEDS_TYPE' }] })).toBe(true);
  });
-
  it('retorna true si hay NEEDS_QUANTITY', () => {
-    const order = { pending: [{ status: 'NEEDS_QUANTITY' }] };
-    expect(hasPendingItems(order)).toBe(true);
+    expect(hasPendingItems({ pending: [{ status: 'NEEDS_QUANTITY' }] })).toBe(true);
  });
-
  it('retorna false si solo hay READY', () => {
-    const order = { pending: [{ status: 'READY' }] };
-    expect(hasPendingItems(order)).toBe(false);
+    expect(hasPendingItems({ pending: [{ status: 'READY' }] })).toBe(false);
  });
-
-  it('retorna false si pending está vacío', () => {
-    const order = { pending: [] };
-    expect(hasPendingItems(order)).toBe(false);
-  });
-
-  it('retorna false si order es null', () => {
-    expect(hasPendingItems(null)).toBe(false);
-  });
-
  it('detecta entre múltiples items', () => {
-    const order = { 
-      pending: [
-        { status: 'READY' },
-        { status: 'NEEDS_TYPE' },
-      ] 
-    };
-    expect(hasPendingItems(order)).toBe(true);
+    expect(hasPendingItems({ pending: [{ status: 'READY' }, { status: 'NEEDS_TYPE' }] })).toBe(true);
  });
 });

-// ─────────────────────────────────────────────────────────────
-// hasReadyPendingItems
-// ─────────────────────────────────────────────────────────────
-
 describe('hasReadyPendingItems', () => {
  it('retorna true si hay READY', () => {
-    const order = { pending: [{ status: 'READY' }] };
-    expect(hasReadyPendingItems(order)).toBe(true);
+    expect(hasReadyPendingItems({ pending: [{ status: 'READY' }] })).toBe(true);
  });
-
  it('retorna false si no hay READY', () => {
-    const order = { pending: [{ status: 'NEEDS_TYPE' }] };
-    expect(hasReadyPendingItems(order)).toBe(false);
-  });
-
-  it('retorna false si pending vacío', () => {
-    const order = { pending: [] };
-    expect(hasReadyPendingItems(order)).toBe(false);
-  });
-
-  it('retorna false si order es null', () => {
-    expect(hasReadyPendingItems(null)).toBe(false);
+    expect(hasReadyPendingItems({ pending: [{ status: 'NEEDS_TYPE' }] })).toBe(false);
  });
 });

-// ─────────────────────────────────────────────────────────────
-// hasShippingInfo
-// ─────────────────────────────────────────────────────────────
-
 describe('hasShippingInfo', () => {
  it('retorna true para pickup (no necesita dirección)', () => {
-    const order = { is_delivery: false };
-    expect(hasShippingInfo(order)).toBe(true);
+    expect(hasShippingInfo({ is_delivery: false })).toBe(true);
  });
-
  it('retorna true para delivery con dirección', () => {
-    const order = { is_delivery: true, shipping_address: 'Calle Falsa 123' };
-    expect(hasShippingInfo(order)).toBe(true);
+    expect(hasShippingInfo({ is_delivery: true, shipping_address: 'Calle Falsa 123' })).toBe(true);
  });
-
  it('retorna false para delivery sin dirección', () => {
-    const order = { is_delivery: true, shipping_address: null };
-    expect(hasShippingInfo(order)).toBe(false);
+    expect(hasShippingInfo({ is_delivery: true, shipping_address: null })).toBe(false);
  });
-
  it('retorna false si is_delivery es null', () => {
-    const order = { is_delivery: null };
-    expect(hasShippingInfo(order)).toBe(false);
-  });
-
-  it('retorna false para order vacío', () => {
-    expect(hasShippingInfo({})).toBe(false);
+    expect(hasShippingInfo({ is_delivery: null })).toBe(false);
  });
 });

-// ─────────────────────────────────────────────────────────────
-// hasPaymentInfo
-// ─────────────────────────────────────────────────────────────
-
-describe('hasPaymentInfo', () => {
-  it('retorna true para cash', () => {
-    const order = { payment_type: 'cash' };
-    expect(hasPaymentInfo(order)).toBe(true);
-  });
-
-  it('retorna true para link', () => {
-    const order = { payment_type: 'link' };
-    expect(hasPaymentInfo(order)).toBe(true);
-  });
-
-  it('retorna false para null', () => {
-    const order = { payment_type: null };
-    expect(hasPaymentInfo(order)).toBe(false);
-  });
-
-  it('retorna false para undefined', () => {
-    const order = {};
-    expect(hasPaymentInfo(order)).toBe(false);
-  });
-
-  it('retorna false para otros valores', () => {
-    const order = { payment_type: 'bitcoin' };
-    expect(hasPaymentInfo(order)).toBe(false);
-  });
-});
-
-// ─────────────────────────────────────────────────────────────
-// isPaid
-// ─────────────────────────────────────────────────────────────
-
-describe('isPaid', () => {
-  it('retorna true si is_paid es true', () => {
-    const order = { is_paid: true };
-    expect(isPaid(order)).toBe(true);
-  });
-
-  it('retorna false si is_paid es false', () => {
-    const order = { is_paid: false };
-    expect(isPaid(order)).toBe(false);
-  });
-
-  it('retorna false si is_paid es undefined', () => {
-    const order = {};
-    expect(isPaid(order)).toBe(false);
-  });
-
-  it('retorna false si order es null', () => {
-    expect(isPaid(null)).toBe(false);
-  });
-});
-
-// ─────────────────────────────────────────────────────────────
-// shouldReturnToCart
-// ─────────────────────────────────────────────────────────────
-
 describe('shouldReturnToCart', () => {
-  describe('no redirige si ya está en CART o IDLE', () => {
-    it('retorna false en CART', () => {
+  it('no redirige si ya está en CART o IDLE', () => {
    const nlu = { intent: 'add_to_cart', entities: { product_query: 'provoleta' } };
    expect(shouldReturnToCart(ConversationState.CART, nlu)).toBe(false);
-    });
-
-    it('retorna false en IDLE', () => {
-      const nlu = { intent: 'add_to_cart', entities: { product_query: 'provoleta' } };
    expect(shouldReturnToCart(ConversationState.IDLE, nlu)).toBe(false);
  });
-  });

-  describe('redirige desde otros estados', () => {
-    it('redirige add_to_cart desde SHIPPING', () => {
+  it('redirige add_to_cart desde SHIPPING con producto real', () => {
    const nlu = { intent: 'add_to_cart', entities: { product_query: 'provoleta' } };
    expect(shouldReturnToCart(ConversationState.SHIPPING, nlu)).toBe(true);
  });

-    it('redirige add_to_cart desde PAYMENT', () => {
-      const nlu = { intent: 'add_to_cart', entities: { product_query: 'vacío' } };
-      expect(shouldReturnToCart(ConversationState.PAYMENT, nlu)).toBe(true);
-    });
-
  it('redirige browse desde SHIPPING', () => {
    const nlu = { intent: 'browse', entities: { product_query: 'carnes' } };
    expect(shouldReturnToCart(ConversationState.SHIPPING, nlu)).toBe(true);
  });
-  });

-  describe('no redirige números solos en checkout', () => {
-    it('no redirige "1" en SHIPPING', () => {
+  it('no redirige números solos en SHIPPING (selección de opción)', () => {
    const nlu = { intent: 'add_to_cart', entities: {} };
    expect(shouldReturnToCart(ConversationState.SHIPPING, nlu, '1')).toBe(false);
-    });
-
-    it('no redirige "2" en PAYMENT', () => {
-      const nlu = { intent: 'other', entities: {} };
-      expect(shouldReturnToCart(ConversationState.PAYMENT, nlu, '2')).toBe(false);
-    });
-
-    it('no redirige "1.5" en SHIPPING', () => {
-      const nlu = { intent: 'add_to_cart', entities: {} };
    expect(shouldReturnToCart(ConversationState.SHIPPING, nlu, '1.5')).toBe(false);
  });
-  });

-  describe('requiere producto real', () => {
-    it('no redirige sin product_query', () => {
+  it('no redirige sin producto real', () => {
    const nlu = { intent: 'add_to_cart', entities: {} };
    expect(shouldReturnToCart(ConversationState.SHIPPING, nlu, 'algo')).toBe(false);
+    expect(shouldReturnToCart(ConversationState.SHIPPING, { intent: 'add_to_cart', entities: { product_query: 'ab' } })).toBe(false);
  });

-    it('no redirige con product_query muy corto', () => {
-      const nlu = { intent: 'add_to_cart', entities: { product_query: 'ab' } };
-      expect(shouldReturnToCart(ConversationState.SHIPPING, nlu)).toBe(false);
-    });
-
-    it('redirige con items array', () => {
-      const nlu = { 
-        intent: 'add_to_cart', 
-        entities: { items: [{ product_query: 'provoleta' }] } 
-      };
+  it('redirige con items array que tenga producto real', () => {
+    const nlu = { intent: 'add_to_cart', entities: { items: [{ product_query: 'provoleta' }] } };
    expect(shouldReturnToCart(ConversationState.SHIPPING, nlu)).toBe(true);
  });
-  });
 });

-// ─────────────────────────────────────────────────────────────
-// deriveNextState
-// ─────────────────────────────────────────────────────────────
-
 describe('deriveNextState', () => {
-  describe('return_to_cart signal', () => {
-    it('fuerza CART si return_to_cart', () => {
-      const result = deriveNextState(
-        ConversationState.PAYMENT, 
-        {}, 
-        { return_to_cart: true }
-      );
-      expect(result).toBe(ConversationState.CART);
-    });
+  it('return_to_cart fuerza CART', () => {
+    expect(deriveNextState(ConversationState.SHIPPING, {}, { return_to_cart: true })).toBe(ConversationState.CART);
  });

-  describe('pagado', () => {
-    it('va a IDLE si está pagado', () => {
-      const order = { is_paid: true };
-      const result = deriveNextState(ConversationState.WAITING_WEBHOOKS, order, {});
-      expect(result).toBe(ConversationState.IDLE);
-    });
+  it('IDLE va a CART si hay cart o pending', () => {
+    expect(deriveNextState(ConversationState.IDLE, { cart: [{ woo_id: 1 }], pending: [] }, {})).toBe(ConversationState.CART);
+    expect(deriveNextState(ConversationState.IDLE, { cart: [], pending: [{ status: 'NEEDS_TYPE' }] }, {})).toBe(ConversationState.CART);
  });

-  describe('esperando pago', () => {
-    it('va a WAITING_WEBHOOKS si tiene woo_order_id', () => {
-      const order = { woo_order_id: 123, is_paid: false };
-      const result = deriveNextState(ConversationState.PAYMENT, order, {});
-      expect(result).toBe(ConversationState.WAITING_WEBHOOKS);
-    });
+  it('IDLE queda en IDLE si vacío', () => {
+    expect(deriveNextState(ConversationState.IDLE, { cart: [], pending: [] }, {})).toBe(ConversationState.IDLE);
  });

-  describe('IDLE -> CART', () => {
-    it('va a CART si hay cart items', () => {
-      const order = { cart: [{ woo_id: 1 }], pending: [] };
-      const result = deriveNextState(ConversationState.IDLE, order, {});
-      expect(result).toBe(ConversationState.CART);
-    });
-
-    it('va a CART si hay pending items', () => {
-      const order = { cart: [], pending: [{ status: 'NEEDS_TYPE' }] };
-      const result = deriveNextState(ConversationState.IDLE, order, {});
-      expect(result).toBe(ConversationState.CART);
-    });
-
-    it('queda en IDLE si vacío', () => {
-      const order = { cart: [], pending: [] };
-      const result = deriveNextState(ConversationState.IDLE, order, {});
-      expect(result).toBe(ConversationState.IDLE);
-    });
-  });
-
-  describe('CART -> SHIPPING', () => {
-    it('queda en CART si hay pending items', () => {
+  it('CART queda en CART con pending', () => {
    const order = { cart: [{ woo_id: 1 }], pending: [{ status: 'NEEDS_TYPE' }] };
-      const result = deriveNextState(ConversationState.CART, order, { confirm_order: true });
-      expect(result).toBe(ConversationState.CART);
+    expect(deriveNextState(ConversationState.CART, order, { confirm_order: true })).toBe(ConversationState.CART);
  });

-    it('va a SHIPPING con confirm_order y cart items', () => {
+  it('CART → SHIPPING con confirm + items', () => {
    const order = { cart: [{ woo_id: 1 }], pending: [] };
-      const result = deriveNextState(ConversationState.CART, order, { confirm_order: true });
-      expect(result).toBe(ConversationState.SHIPPING);
+    expect(deriveNextState(ConversationState.CART, order, { confirm_order: true })).toBe(ConversationState.SHIPPING);
  });

-    it('queda en CART sin confirm_order', () => {
-      const order = { cart: [{ woo_id: 1 }], pending: [] };
-      const result = deriveNextState(ConversationState.CART, order, {});
-      expect(result).toBe(ConversationState.CART);
-    });
+  it('SHIPPING → IDLE cuando shipping queda completo (orden creada offline)', () => {
+    expect(deriveNextState(ConversationState.SHIPPING, { is_delivery: false }, {})).toBe(ConversationState.IDLE);
+    expect(deriveNextState(ConversationState.SHIPPING, { is_delivery: true, shipping_address: 'Calle 1' }, {})).toBe(ConversationState.IDLE);
  });

-  describe('SHIPPING -> PAYMENT', () => {
-    it('va a PAYMENT con shipping info (pickup)', () => {
-      const order = { is_delivery: false };
-      const result = deriveNextState(ConversationState.SHIPPING, order, {});
-      expect(result).toBe(ConversationState.PAYMENT);
+  it('SHIPPING queda en SHIPPING sin info completa', () => {
+    expect(deriveNextState(ConversationState.SHIPPING, { is_delivery: true }, {})).toBe(ConversationState.SHIPPING);
  });

-    it('va a PAYMENT con shipping info (delivery + address)', () => {
-      const order = { is_delivery: true, shipping_address: 'Calle 123' };
-      const result = deriveNextState(ConversationState.SHIPPING, order, {});
-      expect(result).toBe(ConversationState.PAYMENT);
+  it('woo_order_id existente vuelve a IDLE (orden ya creada)', () => {
+    expect(deriveNextState(ConversationState.SHIPPING, { woo_order_id: 999 }, {})).toBe(ConversationState.IDLE);
  });

-    it('queda en SHIPPING sin info completa', () => {
-      const order = { is_delivery: true, shipping_address: null };
-      const result = deriveNextState(ConversationState.SHIPPING, order, {});
-      expect(result).toBe(ConversationState.SHIPPING);
-    });
-  });
-
-  describe('PAYMENT -> WAITING_WEBHOOKS', () => {
-    it('va a WAITING con payment_selected', () => {
-      const order = {};
-      const result = deriveNextState(
-        ConversationState.PAYMENT, 
-        order, 
-        { payment_selected: true }
-      );
-      expect(result).toBe(ConversationState.WAITING_WEBHOOKS);
-    });
-
-    it('va a WAITING si ya tiene payment_type', () => {
-      const order = { payment_type: 'cash' };
-      const result = deriveNextState(ConversationState.PAYMENT, order, {});
-      expect(result).toBe(ConversationState.WAITING_WEBHOOKS);
-    });
-  });
-
-  describe('WAITING_WEBHOOKS', () => {
-    it('va a IDLE si está pagado', () => {
-      const order = { is_paid: true };
-      const result = deriveNextState(ConversationState.WAITING_WEBHOOKS, order, {});
-      expect(result).toBe(ConversationState.IDLE);
-    });
-
-    it('queda en WAITING si no está pagado', () => {
-      const order = { is_paid: false };
-      const result = deriveNextState(ConversationState.WAITING_WEBHOOKS, order, {});
-      expect(result).toBe(ConversationState.WAITING_WEBHOOKS);
-    });
-  });
-
-  describe('default', () => {
-    it('retorna IDLE si no hay estado previo', () => {
-      const result = deriveNextState(null, {}, {});
-      expect(result).toBe(ConversationState.IDLE);
-    });
+  it('default sin estado previo retorna IDLE', () => {
+    expect(deriveNextState(null, {}, {})).toBe(ConversationState.IDLE);
  });
 });

-// ─────────────────────────────────────────────────────────────
-// validateTransition
-// ─────────────────────────────────────────────────────────────
-
 describe('validateTransition', () => {
-  describe('transiciones válidas', () => {
-    it('IDLE -> IDLE es válido', () => {
-      const result = validateTransition(ConversationState.IDLE, ConversationState.IDLE);
-      expect(result.ok).toBe(true);
+  it('IDLE → CART es válida', () => {
+    expect(validateTransition(ConversationState.IDLE, ConversationState.CART).ok).toBe(true);
  });
-
-    it('IDLE -> CART es válido', () => {
-      const result = validateTransition(ConversationState.IDLE, ConversationState.CART);
-      expect(result.ok).toBe(true);
+  it('CART → SHIPPING es válida', () => {
+    expect(validateTransition(ConversationState.CART, ConversationState.SHIPPING).ok).toBe(true);
  });
-
-    it('CART -> SHIPPING es válido', () => {
-      const result = validateTransition(ConversationState.CART, ConversationState.SHIPPING);
-      expect(result.ok).toBe(true);
+  it('SHIPPING → IDLE es válida (cierre de orden)', () => {
+    expect(validateTransition(ConversationState.SHIPPING, ConversationState.IDLE).ok).toBe(true);
  });
-
-    it('SHIPPING -> PAYMENT es válido', () => {
-      const result = validateTransition(ConversationState.SHIPPING, ConversationState.PAYMENT);
-      expect(result.ok).toBe(true);
+  it('SHIPPING → CART (volver a agregar) es válida', () => {
+    expect(validateTransition(ConversationState.SHIPPING, ConversationState.CART).ok).toBe(true);
  });
-
-    it('PAYMENT -> WAITING_WEBHOOKS es válido', () => {
-      const result = validateTransition(ConversationState.PAYMENT, ConversationState.WAITING_WEBHOOKS);
-      expect(result.ok).toBe(true);
+  it('IDLE → SHIPPING es inválida (debe pasar por CART)', () => {
+    const r = validateTransition(ConversationState.IDLE, ConversationState.SHIPPING);
+    expect(r.ok).toBe(false);
+    expect(r.reason).toBe('invalid_transition');
  });
-
-    it('SHIPPING -> CART (volver) es válido', () => {
-      const result = validateTransition(ConversationState.SHIPPING, ConversationState.CART);
-      expect(result.ok).toBe(true);
-    });
-  });
-
-  describe('transiciones inválidas', () => {
-    it('IDLE -> PAYMENT es inválido', () => {
-      const result = validateTransition(ConversationState.IDLE, ConversationState.PAYMENT);
-      expect(result.ok).toBe(false);
-      expect(result.reason).toBe('invalid_transition');
-    });
-
-    it('CART -> WAITING_WEBHOOKS es inválido', () => {
-      const result = validateTransition(ConversationState.CART, ConversationState.WAITING_WEBHOOKS);
-      expect(result.ok).toBe(false);
-    });
-  });
-
-  describe('estados desconocidos', () => {
  it('estado previo desconocido', () => {
-      const result = validateTransition('UNKNOWN', ConversationState.CART);
-      expect(result.ok).toBe(false);
-      expect(result.reason).toBe('unknown_prev_state');
-    });
-
-    it('estado siguiente desconocido', () => {
-      const result = validateTransition(ConversationState.IDLE, 'UNKNOWN');
-      expect(result.ok).toBe(false);
-      expect(result.reason).toBe('unknown_next_state');
-    });
-  });
-
-  describe('maneja null/undefined', () => {
-    it('prevState null se trata como IDLE', () => {
-      const result = validateTransition(null, ConversationState.CART);
-      expect(result.ok).toBe(true);
-    });
-
-    it('nextState null se trata como IDLE', () => {
-      const result = validateTransition(ConversationState.IDLE, null);
-      expect(result.ok).toBe(true);
+    const r = validateTransition('UNKNOWN', ConversationState.CART);
+    expect(r.ok).toBe(false);
+    expect(r.reason).toBe('unknown_prev_state');
  });
+  it('null se trata como IDLE', () => {
+    expect(validateTransition(null, ConversationState.CART).ok).toBe(true);
+    expect(validateTransition(ConversationState.IDLE, null).ok).toBe(true);
  });
 });

-// ─────────────────────────────────────────────────────────────
-// safeNextState
-// ─────────────────────────────────────────────────────────────
-
 describe('safeNextState', () => {
-  it('retorna estado derivado si transición válida', () => {
+  it('retorna estado derivado si la transición es válida', () => {
    const order = { cart: [{ woo_id: 1 }], pending: [] };
-    const result = safeNextState(ConversationState.CART, order, { confirm_order: true });
-    
-    expect(result.next_state).toBe(ConversationState.SHIPPING);
-    expect(result.validation.ok).toBe(true);
+    const r = safeNextState(ConversationState.CART, order, { confirm_order: true });
+    expect(r.next_state).toBe(ConversationState.SHIPPING);
+    expect(r.validation.ok).toBe(true);
  });

-  it('fuerza CART si transición inválida', () => {
-    // Forzar una situación donde deriveNextState retornaría un estado inválido
-    // Esto es difícil de provocar porque deriveNextState ya es bastante seguro
-    // Pero podemos verificar que la lógica de fallback existe
-    const order = {};
-    const result = safeNextState(ConversationState.IDLE, order, {});
+  it('flow IDLE → CART → SHIPPING → IDLE', () => {
+    let r = safeNextState(ConversationState.IDLE, { cart: [{ woo_id: 1 }], pending: [] }, {});
+    expect(r.next_state).toBe(ConversationState.CART);

-    // Debería quedarse en IDLE (transición válida)
-    expect(result.next_state).toBe(ConversationState.IDLE);
-    expect(result.validation.ok).toBe(true);
-  });
+    r = safeNextState(ConversationState.CART, { cart: [{ woo_id: 1 }], pending: [] }, { confirm_order: true });
+    expect(r.next_state).toBe(ConversationState.SHIPPING);

-  it('incluye validation en resultado', () => {
-    const order = { is_delivery: false };
-    const result = safeNextState(ConversationState.SHIPPING, order, {});
-    
-    expect(result).toHaveProperty('next_state');
-    expect(result).toHaveProperty('validation');
-    expect(result.validation).toHaveProperty('ok');
-  });
-
-  it('maneja transition IDLE -> CART -> SHIPPING flow', () => {
-    // Paso 1: IDLE con cart items -> CART
-    let result = safeNextState(ConversationState.IDLE, { cart: [{ woo_id: 1 }], pending: [] }, {});
-    expect(result.next_state).toBe(ConversationState.CART);
-    
-    // Paso 2: CART con confirm -> SHIPPING
-    result = safeNextState(ConversationState.CART, { cart: [{ woo_id: 1 }], pending: [] }, { confirm_order: true });
-    expect(result.next_state).toBe(ConversationState.SHIPPING);
-    
-    // Paso 3: SHIPPING con pickup -> PAYMENT
-    result = safeNextState(ConversationState.SHIPPING, { is_delivery: false }, {});
-    expect(result.next_state).toBe(ConversationState.PAYMENT);
-    
-    // Paso 4: PAYMENT con payment_selected -> WAITING
-    result = safeNextState(ConversationState.PAYMENT, {}, { payment_selected: true });
-    expect(result.next_state).toBe(ConversationState.WAITING_WEBHOOKS);
+    r = safeNextState(ConversationState.SHIPPING, { is_delivery: false }, { shipping_completed: true });
+    expect(r.next_state).toBe(ConversationState.IDLE);
  });
 });
--- a/src/modules/3-turn-engine/lib/geo.js
+++ b/src/modules/3-turn-engine/lib/geo.js
@@ -0,0 +1,51 @@
+/**
+ * Geometría liviana para validar punto-en-polígono sin deps.
+ *
+ * Polígonos vienen en GeoJSON: { type: "Polygon", coordinates: [[[lng,lat],...]] }.
+ * GeoJSON usa orden [lng, lat] (X, Y). Mantenemos esa convención puertas adentro.
+ */
+
+/**
+ * Ray casting (algoritmo clásico). Devuelve true si (lng, lat) cae dentro del
+ * anillo exterior del polígono. No considera agujeros (holes) — para CABA y un
+ * editor que dibuja polígonos simples, alcanza.
+ *
+ * @param {number} lng
+ * @param {number} lat
+ * @param {{type:string, coordinates:Array<Array<[number,number]>>}} polygon
+ * @returns {boolean}
+ */
+export function pointInPolygon(lng, lat, polygon) {
+  if (!polygon || polygon.type !== "Polygon" || !Array.isArray(polygon.coordinates)) return false;
+  const ring = polygon.coordinates[0];
+  if (!Array.isArray(ring) || ring.length < 3) return false;
+
+  let inside = false;
+  for (let i = 0, j = ring.length - 1; i < ring.length; j = i++) {
+    const xi = ring[i][0], yi = ring[i][1];
+    const xj = ring[j][0], yj = ring[j][1];
+    const intersect =
+      (yi > lat) !== (yj > lat) &&
+      lng < ((xj - xi) * (lat - yi)) / (yj - yi + 0) + xi;
+    if (intersect) inside = !inside;
+  }
+  return inside;
+}
+
+/**
+ * Busca la primera zona habilitada cuyo polígono contiene al punto.
+ *
+ * @param {number} lng
+ * @param {number} lat
+ * @param {Array<Object>} zones - { id, name, polygon, enabled, ... }
+ * @returns {Object|null}
+ */
+export function findZoneForPoint(lng, lat, zones) {
+  if (!Array.isArray(zones)) return null;
+  for (const z of zones) {
+    if (z?.enabled === false) continue;
+    if (!z?.polygon) continue;
+    if (pointInPolygon(lng, lat, z.polygon)) return z;
+  }
+  return null;
+}
--- a/src/modules/3-turn-engine/lib/geo.test.js
+++ b/src/modules/3-turn-engine/lib/geo.test.js
@@ -0,0 +1,103 @@
+import { pointInPolygon, findZoneForPoint } from "./geo.js";
+
+const square = {
+  type: "Polygon",
+  coordinates: [[
+    [0, 0],
+    [10, 0],
+    [10, 10],
+    [0, 10],
+    [0, 0],
+  ]],
+};
+
+const concave = {
+  type: "Polygon",
+  coordinates: [[
+    [0, 0],
+    [10, 0],
+    [10, 10],
+    [5, 5],
+    [0, 10],
+    [0, 0],
+  ]],
+};
+
+describe("pointInPolygon", () => {
+  it("returns true para un punto dentro de un cuadrado", () => {
+    expect(pointInPolygon(5, 5, square)).toBe(true);
+  });
+
+  it("returns false para un punto fuera del cuadrado", () => {
+    expect(pointInPolygon(15, 5, square)).toBe(false);
+    expect(pointInPolygon(-1, 5, square)).toBe(false);
+    expect(pointInPolygon(5, 20, square)).toBe(false);
+  });
+
+  it("maneja polígonos cóncavos (excluye el dent del centro)", () => {
+    // (5, 8) cae dentro del notch — fuera del polígono cóncavo.
+    expect(pointInPolygon(5, 8, concave)).toBe(false);
+    // (2, 2) sigue dentro.
+    expect(pointInPolygon(2, 2, concave)).toBe(true);
+  });
+
+  it("returns false para input inválido", () => {
+    expect(pointInPolygon(0, 0, null)).toBe(false);
+    expect(pointInPolygon(0, 0, { type: "Point" })).toBe(false);
+    expect(pointInPolygon(0, 0, { type: "Polygon", coordinates: [[[0, 0], [1, 1]]] })).toBe(false);
+  });
+
+  it("trabaja con coordenadas reales de CABA (lng, lat)", () => {
+    // Polígono cuadrado pequeño alrededor del Obelisco.
+    const obeliscoBox = {
+      type: "Polygon",
+      coordinates: [[
+        [-58.39, -34.61],
+        [-58.37, -34.61],
+        [-58.37, -34.60],
+        [-58.39, -34.60],
+        [-58.39, -34.61],
+      ]],
+    };
+    // Obelisco aprox: -58.3816, -34.6037
+    expect(pointInPolygon(-58.3816, -34.6037, obeliscoBox)).toBe(true);
+    // Mar del Plata
+    expect(pointInPolygon(-57.55, -38.0, obeliscoBox)).toBe(false);
+  });
+});
+
+describe("findZoneForPoint", () => {
+  const zones = [
+    { id: "centro", name: "Centro", polygon: square, enabled: true, delivery_cost: 1500 },
+    {
+      id: "norte",
+      name: "Norte",
+      enabled: true,
+      polygon: {
+        type: "Polygon",
+        coordinates: [[[20, 20], [30, 20], [30, 30], [20, 30], [20, 20]]],
+      },
+      delivery_cost: 2000,
+    },
+  ];
+
+  it("devuelve la zona que contiene al punto", () => {
+    const z = findZoneForPoint(5, 5, zones);
+    expect(z?.id).toBe("centro");
+  });
+
+  it("devuelve null si ningún polígono contiene al punto", () => {
+    expect(findZoneForPoint(15, 15, zones)).toBeNull();
+  });
+
+  it("ignora zonas con enabled=false", () => {
+    const muted = zones.map((z) => ({ ...z, enabled: z.id === "centro" ? false : z.enabled }));
+    expect(findZoneForPoint(5, 5, muted)).toBeNull();
+  });
+
+  it("tolera input inválido", () => {
+    expect(findZoneForPoint(0, 0, null)).toBeNull();
+    expect(findZoneForPoint(0, 0, [])).toBeNull();
+    expect(findZoneForPoint(0, 0, [{ id: "x" }])).toBeNull();
+  });
+});
--- a/src/modules/3-turn-engine/nlu/defaults/browse.txt
+++ b/src/modules/3-turn-engine/nlu/defaults/browse.txt
@@ -1,73 +0,0 @@
-Sos {{bot_name}}, asistente de {{store_name}}. Procesá consultas sobre el catálogo.
-
-TIPOS DE CONSULTAS:
-
-1. price_query - Consulta de precios
-   Señales: "cuánto sale", "precio de", "cuánto cuesta", "a cuánto está"
-   Extraer: product_query (el producto que pregunta)
-
-2. browse - Consulta de disponibilidad
-   Señales: "tenés", "hay", "vendés", "tienen"
-   Extraer: product_query
-
-3. recommend - Pedido de recomendación/planificación
-   Señales: "qué me recomendás", "qué llevo", "para X personas", "para un asado"
-   Extraer: 
-   - people_count: número de personas si lo menciona
-   - event_type: tipo de evento (asado, cumple, reunión)
-   - product_query: producto específico si lo menciona
-
-EJEMPLOS:
-
-Input: "cuánto sale el vacío?"
-Output:
-{
-  "intent": "price_query",
-  "product_query": "vacío",
-  "people_count": null,
-  "event_type": null
-}
-
-Input: "tenés chimichurri?"
-Output:
-{
-  "intent": "browse",
-  "product_query": "chimichurri",
-  "people_count": null,
-  "event_type": null
-}
-
-Input: "qué me recomendás para 8 personas?"
-Output:
-{
-  "intent": "recommend",
-  "product_query": null,
-  "people_count": 8,
-  "event_type": "asado"
-}
-
-Input: "para un asado de 6, qué llevo?"
-Output:
-{
-  "intent": "recommend",
-  "product_query": null,
-  "people_count": 6,
-  "event_type": "asado"
-}
-
-Input: "qué vino va bien con carne?"
-Output:
-{
-  "intent": "recommend",
-  "product_query": "vino",
-  "people_count": null,
-  "event_type": null
-}
-
-FORMATO JSON:
-{
-  "intent": "price_query|browse|recommend",
-  "product_query": "texto" | null,
-  "people_count": number | null,
-  "event_type": "asado|cumple|reunion" | null
-}
--- a/src/modules/3-turn-engine/nlu/defaults/greeting.txt
+++ b/src/modules/3-turn-engine/nlu/defaults/greeting.txt
@@ -1,23 +0,0 @@
-Sos {{bot_name}}, el asistente virtual de {{store_name}}.
-
-PERSONALIDAD:
- Carnicero profesional argentino con años de experiencia
- Usás voseo natural (vos, querés, tenés, decime)
- Amable y cálido pero eficiente, no muy formal
- Conocedor de cortes de carne y tradiciones del asado argentino
- Podés hacer algún comentario simpático sobre el asado si viene al caso
- Respuestas concisas, no te extendés demasiado
-
-CONTEXTO DEL NEGOCIO:
- Horario: {{store_hours}}
- Dirección: {{store_address}}
-
-INSTRUCCIONES:
-El cliente te saluda. Respondé de forma cálida y preguntá en qué podés ayudar.
-Si hay alguna promo del día o corte destacado, mencionalo brevemente.
-
-FORMATO DE RESPUESTA (JSON):
-{
-  "intent": "greeting",
-  "reply": "tu respuesta al cliente"
-}
--- a/src/modules/3-turn-engine/nlu/defaults/orders.txt
+++ b/src/modules/3-turn-engine/nlu/defaults/orders.txt
@@ -1,120 +0,0 @@
-Sos un sistema NLU para una carnicería argentina. Extraé productos del mensaje del usuario.
-
-REGLAS CRÍTICAS (seguir estrictamente):
-
-0. EXTRAER TODOS LOS PRODUCTOS - NUNCA OMITIR NINGUNO
-   Si el mensaje menciona 5 productos, el array items DEBE tener 5 elementos.
-   NUNCA omitas productos, incluso si no estás seguro del nombre exacto.
-   Extraé cada producto mencionado, separado por comas, "y", saltos de línea, etc.
-
-1. SIEMPRE USAR ARRAY "items"
-   Aunque sea UN SOLO producto, SIEMPRE devolver un array "items" con al menos un elemento.
-   Cada item tiene: product_query, quantity, unit
-
-2. COPIAR TEXTO EXACTO
-   El campo "product_query" debe ser el texto EXACTO que usó el cliente.
-   - Si dice "asado de tira" → product_query: "asado de tira"
-   - Si dice "vacío" → product_query: "vacío"
-   - Si dice "carre de cerdo" → product_query: "carre de cerdo"
-   - Si dice "provoletas wapi" → product_query: "provoletas wapi"
-   - NUNCA modifiques, combines ni inventes nombres
-
-3. EXTRAER CANTIDADES (pueden estar antes o después del producto)
-   - "2kg de X" → quantity: 2, unit: "kg"
-   - "X 1kg" → quantity: 1, unit: "kg"  (cantidad después del producto)
-   - "3 provoletas" → quantity: 3, unit: "unidad"
-   - "medio kilo" → quantity: 0.5, unit: "kg"
-   - Sin cantidad → quantity: null
-
-4. UNIDADES
-   - kg: kilos, kilo, kilogramo
-   - g: gramos, gr
-   - unidad: unidades, u (para productos que no se pesan)
-
-5. INTENTS
-   - add_to_cart: agregar productos (quiero, dame, anotame, poneme, hola quiero)
-   - remove_from_cart: quitar productos (sacame, quitame)
-   - view_cart: ver carrito (qué tengo, qué anoté, mi pedido)
-   - confirm_order: cerrar pedido (listo, eso es todo, cerrar)
-
-EJEMPLOS:
-
-Input: "hola, quiero 1kg de asado, vacio, carre de cerdo 1kg, chorizo mixto 1kg y 3 provoletas wapi"
-Output:
-{
-  "intent": "add_to_cart",
-  "confidence": 0.95,
-  "items": [
-    {"product_query": "asado", "quantity": 1, "unit": "kg"},
-    {"product_query": "vacio", "quantity": null, "unit": null},
-    {"product_query": "carre de cerdo", "quantity": 1, "unit": "kg"},
-    {"product_query": "chorizo mixto", "quantity": 1, "unit": "kg"},
-    {"product_query": "provoletas wapi", "quantity": 3, "unit": "unidad"}
-  ]
-}
-
-Input: "Te pido:\n2kg de vacío\n3kg de asado de tira\n1kg de chorizos mixtos\n2 provoletas"
-Output:
-{
-  "intent": "add_to_cart",
-  "confidence": 0.95,
-  "items": [
-    {"product_query": "vacío", "quantity": 2, "unit": "kg"},
-    {"product_query": "asado de tira", "quantity": 3, "unit": "kg"},
-    {"product_query": "chorizos mixtos", "quantity": 1, "unit": "kg"},
-    {"product_query": "provoletas", "quantity": 2, "unit": "unidad"}
-  ]
-}
-
-Input: "dame 1kg de vacío"
-Output:
-{
-  "intent": "add_to_cart",
-  "confidence": 0.95,
-  "items": [
-    {"product_query": "vacío", "quantity": 1, "unit": "kg"}
-  ]
-}
-
-Input: "quiero asado"
-Output:
-{
-  "intent": "add_to_cart",
-  "confidence": 0.9,
-  "items": [
-    {"product_query": "asado", "quantity": null, "unit": null}
-  ]
-}
-
-Input: "sacame el chorizo"
-Output:
-{
-  "intent": "remove_from_cart",
-  "confidence": 0.9,
-  "items": [
-    {"product_query": "chorizo", "quantity": null, "unit": null}
-  ]
-}
-
-Input: "qué tengo anotado?"
-Output:
-{
-  "intent": "view_cart",
-  "confidence": 0.95,
-  "items": []
-}
-
-Input: "listo, eso sería todo"
-Output:
-{
-  "intent": "confirm_order",
-  "confidence": 0.95,
-  "items": []
-}
-
-FORMATO JSON ESTRICTO:
-{
-  "intent": "add_to_cart|remove_from_cart|view_cart|confirm_order",
-  "confidence": 0.0-1.0,
-  "items": [{product_query, quantity, unit}, ...]
-}
--- a/src/modules/3-turn-engine/nlu/defaults/payment.txt
+++ b/src/modules/3-turn-engine/nlu/defaults/payment.txt
@@ -1,60 +0,0 @@
-Extraé información de pago del mensaje del usuario.
-
-ENTIDADES A EXTRAER:
-
-1. payment_method
-   - "cash": pago en efectivo
-     Señales: efectivo, cash, plata, en mano
-   - "link": pago electrónico (tarjeta, transferencia, link de pago)
-     Señales: tarjeta, link, transferencia, QR, mercadopago, MP
-   - null: no se puede determinar
-
-EJEMPLOS:
-
-Input: "efectivo"
-Output:
-{
-  "intent": "select_payment",
-  "payment_method": "cash"
-}
-
-Input: "con tarjeta"
-Output:
-{
-  "intent": "select_payment",
-  "payment_method": "link"
-}
-
-Input: "link de pago"
-Output:
-{
-  "intent": "select_payment",
-  "payment_method": "link"
-}
-
-Input: "pago cuando llega"
-Output:
-{
-  "intent": "select_payment",
-  "payment_method": "cash"
-}
-
-Input: "transferencia"
-Output:
-{
-  "intent": "select_payment",
-  "payment_method": "link"
-}
-
-Input: "1" (si el contexto indica que 1=efectivo)
-Output:
-{
-  "intent": "select_payment",
-  "payment_method": "cash"
-}
-
-FORMATO JSON:
-{
-  "intent": "select_payment",
-  "payment_method": "cash" | "link" | null
-}
--- a/src/modules/3-turn-engine/nlu/defaults/router.txt
+++ b/src/modules/3-turn-engine/nlu/defaults/router.txt
@@ -1,33 +0,0 @@
-Clasificá el dominio del mensaje del usuario. Respondé SOLO JSON válido.
-
-{"domain":"greeting|orders|shipping|payment|browse|other"}
-
-REGLAS DE CLASIFICACIÓN:
-
-1. greeting - Saludos sin mención de productos
-   - "hola", "buen día", "buenas tardes", "qué tal", "hey"
-   - NO si menciona productos junto al saludo
-
-2. orders - Todo relacionado con pedidos y productos
-   - Agregar productos: "quiero", "dame", "anotame", "poneme", cantidad + producto
-   - Quitar productos: "sacame", "quitame", "no quiero"
-   - Ver carrito: "qué tengo", "qué anoté", "mi pedido"
-   - Confirmar: "listo", "eso es todo", "cerrar pedido"
-
-3. shipping - Envío y entrega
-   - Método: "delivery", "envío", "retiro", "buscar", "sucursal"
-   - Dirección: textos con calle, número, barrio
-
-4. payment - Métodos de pago
-   - "efectivo", "tarjeta", "transferencia", "link", "mercadopago"
-
-5. browse - Consultas de catálogo
-   - Precios: "cuánto sale", "precio de"
-   - Disponibilidad: "tenés", "hay", "vendés"
-   - Recomendaciones: "qué me recomendás", "para X personas"
-
-6. other - Cualquier otra cosa
-
-Estado actual: {{state}}
-
-Mensaje a clasificar: [se provee en el input]
--- a/src/modules/3-turn-engine/nlu/defaults/shipping.txt
+++ b/src/modules/3-turn-engine/nlu/defaults/shipping.txt
@@ -1,64 +0,0 @@
-Extraé información de envío del mensaje del usuario.
-
-ENTIDADES A EXTRAER:
-
-1. shipping_method
-   - "delivery": el cliente quiere que le lleven el pedido
-     Señales: delivery, envío, enviar, que me lo traigan, llevar
-   - "pickup": el cliente pasa a buscar
-     Señales: retiro, retirar, buscar, paso, sucursal
-   - null: no se puede determinar
-
-2. address
-   - Texto de la dirección de entrega
-   - Solo extraer si hay datos concretos (calle, número, barrio, etc.)
-   - null: si no hay dirección
-
-EJEMPLOS:
-
-Input: "delivery"
-Output:
-{
-  "intent": "select_shipping",
-  "shipping_method": "delivery",
-  "address": null
-}
-
-Input: "paso a buscar"
-Output:
-{
-  "intent": "select_shipping",
-  "shipping_method": "pickup",
-  "address": null
-}
-
-Input: "Av. Corrientes 1234, Almagro"
-Output:
-{
-  "intent": "provide_address",
-  "shipping_method": null,
-  "address": "Av. Corrientes 1234, Almagro"
-}
-
-Input: "delivery a Palermo, calle Honduras 5000"
-Output:
-{
-  "intent": "select_shipping",
-  "shipping_method": "delivery",
-  "address": "Palermo, calle Honduras 5000"
-}
-
-Input: "1" (si el contexto indica que 1=delivery)
-Output:
-{
-  "intent": "select_shipping",
-  "shipping_method": "delivery",
-  "address": null
-}
-
-FORMATO JSON:
-{
-  "intent": "select_shipping|provide_address",
-  "shipping_method": "delivery" | "pickup" | null,
-  "address": "texto de dirección" | null
-}
--- a/src/modules/3-turn-engine/nlu/humanFallback.js
+++ b/src/modules/3-turn-engine/nlu/humanFallback.js
@@ -1,164 +0,0 @@
-/**
- * Human Fallback - Lógica para escalar conversaciones a humanos
- * 
- * Se activa cuando:
- * - No se encuentra un producto en el catálogo
- * - El NLU tiene baja confianza
- * - Casos especiales que requieren atención humana
- */
-
-import { ConversationState } from "../fsm.js";
-import { createEmptyOrder } from "../orderModel.js";
-
-/**
- * Crea una respuesta de takeover para cuando no se encuentra un producto
- * 
- * @param {Object} params
- * @param {string} params.pendingQuery - La query/producto que no se encontró
- * @param {Object} params.order - Estado actual del pedido
- * @param {Object} params.context - Contexto adicional para el humano
- * @returns {Object} Resultado con plan y decision para el pipeline
- */
-export function createHumanTakeoverResponse({ pendingQuery, order, context = {} }) {
-  const currentOrder = order || createEmptyOrder();
-  
-  // Mensaje amigable para el usuario
-  const reply = `Dejame consultar con el equipo sobre "${pendingQuery}". Te respondo en un momento.`;
-  
-  return {
-    plan: {
-      reply,
-      next_state: ConversationState.AWAITING_HUMAN,
-      intent: "human_takeover",
-      missing_fields: ["human_response"],
-      order_action: "none",
-    },
-    decision: {
-      actions: [
-        {
-          type: "request_human_takeover",
-          payload: {
-            pending_query: pendingQuery,
-            reason: "product_not_found",
-            context_snapshot: {
-              order: currentOrder,
-              ...context,
-            },
-          },
-        },
-      ],
-      order: currentOrder,
-      audit: { 
-        human_takeover_requested: true,
-        pending_query: pendingQuery,
-      },
-    },
-  };
-}
-
-/**
- * Verifica si debería escalar a humano basado en los resultados del catálogo
- * 
- * @param {Object} params
- * @param {Array} params.candidates - Candidatos encontrados en el catálogo
- * @param {string} params.query - Query original del usuario
- * @param {number} params.confidenceThreshold - Umbral de confianza mínimo
- * @returns {boolean} true si debería escalar a humano
- */
-export function shouldEscalateToHuman({ candidates = [], query, confidenceThreshold = 0.3 }) {
-  // Si no hay candidatos, escalar
-  if (!candidates || candidates.length === 0) {
-    return true;
-  }
-  
-  // Si el mejor candidato tiene score muy bajo, escalar
-  const bestScore = candidates[0]?._score || 0;
-  if (bestScore < confidenceThreshold) {
-    return true;
-  }
-  
-  // Si la query es muy diferente al nombre del mejor candidato (por nombre)
-  // Esto es un heurístico simple para detectar confusiones
-  const bestName = (candidates[0]?.name || "").toLowerCase();
-  const queryLower = (query || "").toLowerCase();
-  
-  // Si no hay overlap significativo de palabras, podría ser confusión
-  const queryWords = queryLower.split(/\s+/).filter(w => w.length > 2);
-  const nameWords = bestName.split(/\s+/).filter(w => w.length > 2);
-  
-  if (queryWords.length > 0 && nameWords.length > 0) {
-    const overlap = queryWords.filter(qw => 
-      nameWords.some(nw => nw.includes(qw) || qw.includes(nw))
-    );
-    
-    // Si hay muy poco overlap y el score no es muy alto, escalar
-    if (overlap.length === 0 && bestScore < 0.7) {
-      return true;
-    }
-  }
-  
-  return false;
-}
-
-/**
- * Genera mensaje de respuesta cuando el humano responde al takeover
- * 
- * @param {Object} params
- * @param {string} params.humanResponse - Respuesta del humano
- * @param {Object} params.order - Estado actual del pedido
- * @returns {Object} Resultado para continuar el flujo normal
- */
-export function createHumanResponseResult({ humanResponse, order }) {
-  const currentOrder = order || createEmptyOrder();
-  
-  return {
-    plan: {
-      reply: humanResponse,
-      next_state: ConversationState.CART, // Volver al flujo normal
-      intent: "human_response",
-      missing_fields: [],
-      order_action: "none",
-    },
-    decision: {
-      actions: [
-        {
-          type: "human_response_sent",
-          payload: {},
-        },
-      ],
-      order: currentOrder,
-      audit: { 
-        human_response_processed: true,
-      },
-    },
-  };
-}
-
-/**
- * Verifica si el estado actual es AWAITING_HUMAN
- */
-export function isAwaitingHuman(state) {
-  return state === ConversationState.AWAITING_HUMAN || state === "AWAITING_HUMAN";
-}
-
-/**
- * Genera respuesta cuando el usuario envía mensaje mientras está en AWAITING_HUMAN
- */
-export function createWaitingForHumanResponse({ order }) {
-  const currentOrder = order || createEmptyOrder();
-  
-  return {
-    plan: {
-      reply: "Estoy esperando respuesta del equipo sobre tu consulta. Te aviso apenas tenga novedades.",
-      next_state: ConversationState.AWAITING_HUMAN,
-      intent: "other",
-      missing_fields: ["human_response"],
-      order_action: "none",
-    },
-    decision: {
-      actions: [],
-      order: currentOrder,
-      audit: { still_waiting_human: true },
-    },
-  };
-}
--- a/Show More
+++ b/Show More
				`@@ -0,0 +1 @@`
				`{"sessionId":"b4e65d8e-b477-417b-9390-f3d14033ef91","pid":3138376,"procStart":"71699559","acquiredAt":1777673126273}`