added Mercado Pago integration with new payment handling functions and updated app routing

src/app.js

@@ -5,6 +5,7 @@ import { fileURLToPath } from "url";
 
 import { createSimulatorRouter } from "./routes/simulator.js";
 import { createEvolutionRouter } from "./routes/evolution.js";
+import { createMercadoPagoRouter } from "./routes/mercadoPago.js";
 
 export function createApp({ tenantId }) {
   const app = express();
@@ -21,6 +22,7 @@ export function createApp({ tenantId }) {
   // --- Integraciones / UI ---
   app.use(createSimulatorRouter({ tenantId }));
   app.use(createEvolutionRouter());
+  app.use("/payments/meli", createMercadoPagoRouter());
 
   // Home (UI)
   app.get("/", (req, res) => {

src/controllers/mercadoPago.js

@@ -0,0 +1,41 @@
+import { fetchPayment, reconcilePayment, verifyWebhookSignature } from "../services/mercadoPago.js";
+
+export function makeMercadoPagoWebhook() {
+  return async function handleMercadoPagoWebhook(req, res) {
+    try {
+      const signature = verifyWebhookSignature({ headers: req.headers, query: req.query || {} });
+      if (!signature.ok) {
+        return res.status(401).json({ ok: false, error: "invalid_signature", reason: signature.reason });
+      }
+
+      const paymentId =
+        req?.query?.["data.id"] ||
+        req?.query?.data?.id ||
+        req?.body?.data?.id ||
+        null;
+
+      if (!paymentId) {
+        return res.status(400).json({ ok: false, error: "missing_payment_id" });
+      }
+
+      const payment = await fetchPayment({ paymentId });
+      const reconciled = await reconcilePayment({ payment });
+
+      return res.status(200).json({
+        ok: true,
+        payment_id: payment?.id || null,
+        status: payment?.status || null,
+        woo_order_id: reconciled?.woo_order_id || null,
+      });
+    } catch (e) {
+      return res.status(500).json({ ok: false, error: String(e?.message || e) });
+    }
+  };
+}
+
+export function makeMercadoPagoReturn() {
+  return function handleMercadoPagoReturn(req, res) {
+    const status = req.query?.status || "unknown";
+    res.status(200).send(`OK - ${status}`);
+  };
+}

src/db/repo.js

@@ -619,4 +619,121 @@ export async function getWooProductCacheById({ tenant_id, woo_product_id }) {
     payload: r.payload,
     updated_at: r.updated_at,
   };
+}
+
+export async function searchProductAliases({ tenant_id, q = "", limit = 20 }) {
+  const lim = Math.max(1, Math.min(200, parseInt(limit, 10) || 20));
+  const query = String(q || "").trim();
+  if (!query) return [];
+  const normalized = query.toLowerCase();
+  const like = `%${query}%`;
+  const nlike = `%${normalized}%`;
+  const sql = `
+    select tenant_id, alias, normalized_alias, woo_product_id, category_hint, boost, metadata, updated_at
+    from product_aliases
+    where tenant_id=$1
+      and (alias ilike $2 or normalized_alias ilike $3)
+    order by boost desc, updated_at desc
+    limit $4
+  `;
+  const { rows } = await pool.query(sql, [tenant_id, like, nlike, lim]);
+  return rows.map((r) => ({
+    tenant_id: r.tenant_id,
+    alias: r.alias,
+    normalized_alias: r.normalized_alias,
+    woo_product_id: r.woo_product_id,
+    category_hint: r.category_hint,
+    boost: r.boost,
+    metadata: r.metadata,
+    updated_at: r.updated_at,
+  }));
+}
+
+export async function getProductEmbedding({ tenant_id, content_hash }) {
+  const sql = `
+    select tenant_id, content_hash, content_text, embedding, model, updated_at
+    from product_embeddings_cache
+    where tenant_id=$1 and content_hash=$2
+    limit 1
+  `;
+  const { rows } = await pool.query(sql, [tenant_id, content_hash]);
+  return rows[0] || null;
+}
+
+export async function upsertProductEmbedding({
+  tenant_id,
+  content_hash,
+  content_text,
+  embedding,
+  model,
+}) {
+  const sql = `
+    insert into product_embeddings_cache
+      (tenant_id, content_hash, content_text, embedding, model, updated_at)
+    values
+      ($1, $2, $3, $4::jsonb, $5, now())
+    on conflict (tenant_id, content_hash)
+    do update set
+      content_text = excluded.content_text,
+      embedding = excluded.embedding,
+      model = excluded.model,
+      updated_at = now()
+    returning tenant_id, content_hash, content_text, embedding, model, updated_at
+  `;
+  const { rows } = await pool.query(sql, [
+    tenant_id,
+    content_hash,
+    content_text,
+    JSON.stringify(embedding ?? []),
+    model,
+  ]);
+  return rows[0] || null;
+}
+
+export async function upsertMpPayment({
+  tenant_id,
+  woo_order_id = null,
+  preference_id = null,
+  payment_id = null,
+  status = null,
+  paid_at = null,
+  raw = {},
+}) {
+  if (!payment_id) throw new Error("payment_id_required");
+  const sql = `
+    insert into mp_payments
+      (tenant_id, woo_order_id, preference_id, payment_id, status, paid_at, raw, created_at, updated_at)
+    values
+      ($1, $2, $3, $4, $5, $6::timestamptz, $7::jsonb, now(), now())
+    on conflict (tenant_id, payment_id)
+    do update set
+      woo_order_id = excluded.woo_order_id,
+      preference_id = excluded.preference_id,
+      status = excluded.status,
+      paid_at = excluded.paid_at,
+      raw = excluded.raw,
+      updated_at = now()
+    returning tenant_id, woo_order_id, preference_id, payment_id, status, paid_at, raw, updated_at
+  `;
+  const { rows } = await pool.query(sql, [
+    tenant_id,
+    woo_order_id,
+    preference_id,
+    payment_id,
+    status,
+    paid_at,
+    JSON.stringify(raw ?? {}),
+  ]);
+  return rows[0] || null;
+}
+
+export async function getMpPaymentById({ tenant_id, payment_id }) {
+  const sql = `
+    select tenant_id, woo_order_id, preference_id, payment_id, status, paid_at, raw, updated_at
+    from mp_payments
+    where tenant_id=$1 and payment_id=$2
+    limit 1
+  `;
+  const { rows } = await pool.query(sql, [tenant_id, payment_id]);
+  return rows[0] || null;
 }

src/routes/mercadoPago.js

@@ -0,0 +1,9 @@
+import express from "express";
+import { makeMercadoPagoReturn, makeMercadoPagoWebhook } from "../controllers/mercadoPago.js";
+
+export function createMercadoPagoRouter() {
+  const router = express.Router();
+  router.post("/webhook/mercadopago", makeMercadoPagoWebhook());
+  router.get("/return", makeMercadoPagoReturn());
+  return router;
+}

src/services/catalogRetrieval.js

@@ -0,0 +1,210 @@
+import crypto from "crypto";
+import OpenAI from "openai";
+import { debug as dbg } from "./debug.js";
+import { searchProducts } from "./wooProducts.js";
+import {
+  searchProductAliases,
+  getProductEmbedding,
+  upsertProductEmbedding,
+} from "../db/repo.js";
+
+function getOpenAiKey() {
+  return process.env.OPENAI_API_KEY || process.env.OPENAI_APIKEY || null;
+}
+
+function getEmbeddingsModel() {
+  return process.env.OPENAI_EMBEDDINGS_MODEL || "text-embedding-3-small";
+}
+
+function normalizeText(s) {
+  return String(s || "")
+    .toLowerCase()
+    .replace(/[¿?¡!.,;:()"]/g, " ")
+    .replace(/\s+/g, " ")
+    .trim();
+}
+
+function hashText(s) {
+  return crypto.createHash("sha256").update(String(s || "")).digest("hex");
+}
+
+function cosine(a, b) {
+  if (!Array.isArray(a) || !Array.isArray(b) || a.length !== b.length || a.length === 0) return 0;
+  let dot = 0;
+  let na = 0;
+  let nb = 0;
+  for (let i = 0; i < a.length; i++) {
+    const x = Number(a[i]) || 0;
+    const y = Number(b[i]) || 0;
+    dot += x * y;
+    na += x * x;
+    nb += y * y;
+  }
+  if (na === 0 || nb === 0) return 0;
+  return dot / (Math.sqrt(na) * Math.sqrt(nb));
+}
+
+function candidateText(c) {
+  const parts = [c?.name || ""];
+  if (Array.isArray(c?.categories)) {
+    for (const cat of c.categories) {
+      if (cat?.name) parts.push(cat.name);
+      if (cat?.slug) parts.push(cat.slug);
+    }
+  }
+  if (Array.isArray(c?.attributes)) {
+    for (const a of c.attributes) {
+      if (a?.name) parts.push(a.name);
+      if (Array.isArray(a?.options)) parts.push(a.options.join(" "));
+    }
+  }
+  return parts.join(" ");
+}
+
+function literalScore(query, candidate) {
+  const q = normalizeText(query);
+  const n = normalizeText(candidate?.name || "");
+  if (!q || !n) return 0;
+  if (n === q) return 1.0;
+  if (n.includes(q)) return 0.7;
+  const qt = new Set(q.split(" ").filter(Boolean));
+  const nt = new Set(n.split(" ").filter(Boolean));
+  let hits = 0;
+  for (const w of qt) if (nt.has(w)) hits++;
+  return hits / Math.max(qt.size, 1);
+}
+
+async function embedText({ tenantId, text }) {
+  const key = getOpenAiKey();
+  if (!key) return { embedding: null, cached: false, model: null, error: "OPENAI_NO_KEY" };
+
+  const content = normalizeText(text);
+  const contentHash = hashText(content);
+  const cached = await getProductEmbedding({ tenant_id: tenantId, content_hash: contentHash });
+  if (cached?.embedding) {
+    return { embedding: cached.embedding, cached: true, model: cached.model || null };
+  }
+
+  const client = new OpenAI({ apiKey: key });
+  const model = getEmbeddingsModel();
+  const resp = await client.embeddings.create({
+    model,
+    input: content,
+  });
+  const vector = resp?.data?.[0]?.embedding || null;
+  if (Array.isArray(vector)) {
+    await upsertProductEmbedding({
+      tenant_id: tenantId,
+      content_hash: contentHash,
+      content_text: content,
+      embedding: vector,
+      model,
+    });
+  }
+  return { embedding: vector, cached: false, model };
+}
+
+function mergeCandidates(list) {
+  const map = new Map();
+  for (const c of list) {
+    if (!c?.woo_product_id) continue;
+    const id = Number(c.woo_product_id);
+    if (!map.has(id)) {
+      map.set(id, { ...c });
+    } else {
+      const prev = map.get(id);
+      map.set(id, { ...prev, ...c, _score: Math.max(prev._score || 0, c._score || 0) });
+    }
+  }
+  return [...map.values()];
+}
+
+/**
+ * retrieveCandidates: combina Woo literal + alias + embeddings.
+ */
+export async function retrieveCandidates({
+  tenantId,
+  query,
+  attributes = [],
+  preparation = [],
+  limit = 12,
+}) {
+  const lim = Math.max(1, Math.min(50, parseInt(limit, 10) || 12));
+  const q = String(query || "").trim();
+  if (!q) {
+    return { candidates: [], audit: { reason: "empty_query" } };
+  }
+
+  const audit = { query: q, sources: {}, boosts: {}, embeddings: {} };
+
+  const aliases = await searchProductAliases({ tenant_id: tenantId, q, limit: 20 });
+  const aliasBoostByProduct = new Map();
+  for (const a of aliases) {
+    if (a?.woo_product_id) {
+      const id = Number(a.woo_product_id);
+      const boost = Number(a.boost || 0);
+      aliasBoostByProduct.set(id, Math.max(aliasBoostByProduct.get(id) || 0, boost || 0));
+    }
+  }
+  audit.sources.aliases = aliases.length;
+
+  const { items: wooItems, source: wooSource } = await searchProducts({
+    tenantId,
+    q,
+    limit: lim,
+    forceWoo: true,
+  });
+  audit.sources.woo = { source: wooSource, count: wooItems?.length || 0 };
+
+  let candidates = (wooItems || []).map((c) => {
+    const lit = literalScore(q, c);
+    const boost = aliasBoostByProduct.get(Number(c.woo_product_id)) || 0;
+    return { ...c, _score: lit + boost, _score_detail: { literal: lit, alias_boost: boost } };
+  });
+
+  // embeddings: opcional, si hay key y tenemos candidatos
+  if (candidates.length) {
+    try {
+      const queryEmb = await embedText({ tenantId, text: q });
+      if (Array.isArray(queryEmb.embedding)) {
+        audit.embeddings.query = { cached: queryEmb.cached, model: queryEmb.model };
+        const enriched = [];
+        for (const c of candidates.slice(0, 25)) {
+          const text = candidateText(c);
+          const emb = await embedText({ tenantId, text });
+          const cos = Array.isArray(emb.embedding) ? cosine(queryEmb.embedding, emb.embedding) : 0;
+          const prev = c._score || 0;
+          enriched.push({
+            ...c,
+            _score: prev + Math.max(0, cos),
+            _score_detail: { ...(c._score_detail || {}), cosine: cos, emb_cached: emb.cached },
+          });
+        }
+        // merge con el resto sin embeddings
+        const tail = candidates.slice(25);
+        candidates = mergeCandidates([...enriched, ...tail]);
+      } else {
+        audit.embeddings.query = { error: queryEmb.error || "no_embedding" };
+      }
+    } catch (e) {
+      audit.embeddings.error = String(e?.message || e);
+    }
+  }
+
+  candidates.sort((a, b) => (b._score || 0) - (a._score || 0));
+  const finalList = candidates.slice(0, lim);
+
+  if (dbg.resolve) {
+    console.log("[catalogRetrieval] candidates", {
+      query: q,
+      top: finalList.slice(0, 5).map((c) => ({
+        id: c.woo_product_id,
+        name: c.name,
+        score: c._score,
+        detail: c._score_detail,
+      })),
+    });
+  }
+
+  return { candidates: finalList, audit };
+}

src/services/mercadoPago.js

@@ -0,0 +1,177 @@
+import crypto from "crypto";
+import { upsertMpPayment } from "../db/repo.js";
+import { updateOrderStatus } from "./wooOrders.js";
+
+function getAccessToken() {
+  return process.env.MP_ACCESS_TOKEN || null;
+}
+
+function getWebhookSecret() {
+  return process.env.MP_WEBHOOK_SECRET || null;
+}
+
+function normalizeBaseUrl(base) {
+  if (!base) return null;
+  return base.endsWith("/") ? base : `${base}/`;
+}
+
+function getBaseUrl() {
+  return normalizeBaseUrl(process.env.MP_BASE_URL || process.env.MP_WEBHOOK_BASE_URL || null);
+}
+
+async function fetchMp({ url, method = "GET", body = null }) {
+  const token = getAccessToken();
+  if (!token) throw new Error("MP_ACCESS_TOKEN is not set");
+  const res = await fetch(url, {
+    method,
+    headers: {
+      Authorization: `Bearer ${token}`,
+      "Content-Type": "application/json",
+    },
+    body: body ? JSON.stringify(body) : undefined,
+  });
+  const text = await res.text();
+  let parsed;
+  try {
+    parsed = text ? JSON.parse(text) : null;
+  } catch {
+    parsed = text;
+  }
+  if (!res.ok) {
+    const err = new Error(`MP HTTP ${res.status}`);
+    err.status = res.status;
+    err.body = parsed;
+    throw err;
+  }
+  return parsed;
+}
+
+export async function createPreference({
+  tenantId,
+  wooOrderId,
+  amount,
+  payer = null,
+  items = null,
+  baseUrl = null,
+}) {
+  const root = normalizeBaseUrl(baseUrl || getBaseUrl());
+  if (!root) throw new Error("MP_BASE_URL is not set");
+  const notificationUrl = `${root}webhook/mercadopago`;
+  const backUrls = {
+    success: `${root}return?status=success`,
+    failure: `${root}return?status=failure`,
+    pending: `${root}return?status=pending`,
+  };
+  const statementDescriptor = process.env.MP_STATEMENT_DESCRIPTOR || "Whatsapp Store";
+  const externalReference = `${tenantId}|${wooOrderId}`;
+  const unitPrice = Number(amount);
+  if (!Number.isFinite(unitPrice)) throw new Error("invalid_amount");
+
+  const payload = {
+    auto_return: "approved",
+    back_urls: backUrls,
+    statement_descriptor: statementDescriptor,
+    binary_mode: false,
+    external_reference: externalReference,
+    items: Array.isArray(items) && items.length
+      ? items
+      : [
+          {
+            id: String(wooOrderId || "order"),
+            title: "Productos x whatsapp",
+            quantity: 1,
+            currency_id: "ARS",
+            unit_price: unitPrice,
+          },
+        ],
+    notification_url: notificationUrl,
+    ...(payer ? { payer } : {}),
+  };
+
+  const data = await fetchMp({
+    url: "https://api.mercadopago.com/checkout/preferences",
+    method: "POST",
+    body: payload,
+  });
+
+  return {
+    preference_id: data?.id || null,
+    init_point: data?.init_point || null,
+    sandbox_init_point: data?.sandbox_init_point || null,
+    raw: data,
+  };
+}
+
+function parseSignatureHeader(header) {
+  const h = String(header || "");
+  const parts = h.split(",");
+  let ts = null;
+  let v1 = null;
+  for (const p of parts) {
+    const [k, v] = p.split("=");
+    if (!k || !v) continue;
+    const key = k.trim();
+    const val = v.trim();
+    if (key === "ts") ts = val;
+    if (key === "v1") v1 = val;
+  }
+  return { ts, v1 };
+}
+
+export function verifyWebhookSignature({ headers = {}, query = {} }) {
+  const secret = getWebhookSecret();
+  if (!secret) return { ok: false, reason: "MP_WEBHOOK_SECRET is not set" };
+  const xSignature = headers["x-signature"] || headers["X-Signature"] || headers["x-signature"];
+  const xRequestId = headers["x-request-id"] || headers["X-Request-Id"] || headers["x-request-id"];
+  const { ts, v1 } = parseSignatureHeader(xSignature);
+  const dataId = query["data.id"] || query?.data?.id || null;
+  if (!xRequestId || !ts || !v1 || !dataId) {
+    return { ok: false, reason: "missing_signature_fields" };
+  }
+  const manifest = `id:${String(dataId).toLowerCase()};request-id:${xRequestId};ts:${ts};`;
+  const hmac = crypto.createHmac("sha256", secret);
+  hmac.update(manifest);
+  const hash = hmac.digest("hex");
+  const ok = crypto.timingSafeEqual(Buffer.from(hash), Buffer.from(v1));
+  return ok ? { ok: true } : { ok: false, reason: "invalid_signature" };
+}
+
+export async function fetchPayment({ paymentId }) {
+  if (!paymentId) throw new Error("missing_payment_id");
+  return await fetchMp({
+    url: `https://api.mercadopago.com/v1/payments/${encodeURIComponent(paymentId)}`,
+    method: "GET",
+  });
+}
+
+export function parseExternalReference(externalReference) {
+  if (!externalReference) return { tenantId: null, wooOrderId: null };
+  const parts = String(externalReference).split("|").filter(Boolean);
+  if (parts.length >= 2) {
+    return { tenantId: parts[0], wooOrderId: Number(parts[1]) || null };
+  }
+  return { tenantId: null, wooOrderId: Number(externalReference) || null };
+}
+
+export async function reconcilePayment({ tenantId, payment }) {
+  const status = payment?.status || null;
+  const paidAt = payment?.date_approved || payment?.date_created || null;
+  const { tenantId: refTenantId, wooOrderId } = parseExternalReference(payment?.external_reference);
+  const resolvedTenantId = tenantId || refTenantId;
+  if (!resolvedTenantId) throw new Error("tenant_id_missing_from_payment");
+  const saved = await upsertMpPayment({
+    tenant_id: resolvedTenantId,
+    woo_order_id: wooOrderId,
+    preference_id: payment?.order?.id || payment?.preference_id || null,
+    payment_id: String(payment?.id || ""),
+    status,
+    paid_at: paidAt,
+    raw: payment,
+  });
+
+  if (status === "approved" && wooOrderId) {
+    await updateOrderStatus({ tenantId: resolvedTenantId, wooOrderId, status: "processing" });
+  }
+
+  return { payment: saved, woo_order_id: wooOrderId, tenant_id: resolvedTenantId };
+}

src/services/pipeline.js

@@ -16,6 +16,10 @@ import { llmExtract, llmPlan } from "./openai.js";
 import { searchProducts } from "./wooProducts.js";
 import { debug as dbg } from "./debug.js";
 import { runTurnV2 } from "./turnEngineV2.js";
+import { runTurnV3 } from "./turnEngineV3.js";
+import { safeNextState } from "./fsm.js";
+import { createOrder, updateOrder } from "./wooOrders.js";
+import { createPreference } from "./mercadoPago.js";
 
 
 function nowIso() {
@@ -384,6 +388,61 @@ function isGreeting(text) {
   return false;
 }
 
+async function ensureWooCustomerId({
+  tenantId,
+  chat_id,
+  displayName,
+  from,
+  externalCustomerId,
+  run_id,
+}) {
+  let updatedId = externalCustomerId;
+  let error = null;
+  try {
+    if (updatedId) {
+      const found = await getWooCustomerById({ tenantId, id: updatedId });
+      if (!found) {
+        const phone = chat_id.replace(/@.+$/, "");
+        const name = displayName || from || phone;
+        const created = await createWooCustomer({ tenantId, wa_chat_id: chat_id, phone, name });
+        if (!created?.id) throw new Error("woo_customer_id_missing");
+        updatedId = await upsertExternalCustomerMap({
+          tenant_id: tenantId,
+          wa_chat_id: chat_id,
+          external_customer_id: created?.id,
+          provider: "woo",
+        });
+      } else {
+        updatedId = await upsertExternalCustomerMap({
+          tenant_id: tenantId,
+          wa_chat_id: chat_id,
+          external_customer_id: updatedId,
+          provider: "woo",
+        });
+      }
+    } else {
+      const phone = chat_id.replace(/@.+$/, "");
+      const name = displayName || from || phone;
+      const created = await createWooCustomer({ tenantId, wa_chat_id: chat_id, phone, name });
+      if (!created?.id) throw new Error("woo_customer_id_missing");
+      updatedId = await upsertExternalCustomerMap({
+        tenant_id: tenantId,
+        wa_chat_id: chat_id,
+        external_customer_id: created?.id,
+        provider: "woo",
+      });
+    }
+  } catch (e) {
+    error = {
+      message: String(e?.message || e),
+      status: e?.status || e?.cause?.status || null,
+      code: e?.body?.code || e?.cause?.body?.code || null,
+      run_id: run_id || null,
+    };
+  }
+  return { external_customer_id: updatedId, error };
+}
+
 function classifyIntent(text, prev_context = null) {
   // clasificador "rápido" (reglas). Si después querés, lo reemplazamos por un LLM mini.
   const prev = prev_context && typeof prev_context === "object" ? prev_context : {};
@@ -1357,8 +1416,10 @@ export async function processMessage({
   mark("after_insertMessage_in");
 
   mark("before_classifyIntent");
-  const useTurnV2 = String(process.env.TURN_ENGINE || "").toLowerCase() === "v2";
-  const classification = useTurnV2 ? { kind: "other", intent_hint: "other" } : classifyIntent(text, prev?.context);
+  const turnEngine = String(process.env.TURN_ENGINE || "").toLowerCase();
+  const useTurnV2 = turnEngine === "v2";
+  const useTurnV3 = turnEngine === "v3";
+  const classification = useTurnV2 || useTurnV3 ? { kind: "other", intent_hint: "other" } : classifyIntent(text, prev?.context);
   mark("after_classifyIntent");
   logStage(stageDebug, "classifyIntent", classification);
 
@@ -1378,8 +1439,24 @@ export async function processMessage({
   let plan;
   let llmMeta;
   let resolvedBasket = null;
+  let tools = [];
 
-  if (useTurnV2) {
+  if (useTurnV3) {
+    mark("before_turn_v3");
+    const out = await runTurnV3({
+      tenantId,
+      chat_id,
+      text,
+      prev_state,
+      prev_context: reducedContext,
+      conversation_history: llmInput.conversation_history || [],
+    });
+    plan = out.plan;
+    decision = out.decision || { context_patch: {}, actions: [], audit: {} };
+    llmMeta = { kind: "nlu_v3", audit: decision.audit || null };
+    tools = [];
+    mark("after_turn_v3");
+  } else if (useTurnV2) {
     mark("before_turn_v2");
     const out = await runTurnV2({
       tenantId,
@@ -1469,6 +1546,94 @@ export async function processMessage({
   };
   mark("before_insertRun");
 
+  // --- Ejecutar acciones determinísticas (solo v3) ---
+  let actionPatch = {};
+  if (useTurnV3 && Array.isArray(decision?.actions) && decision.actions.length) {
+    const newTools = [];
+    const actions = decision.actions;
+
+    const calcOrderTotal = (order) => {
+      const rawTotal = Number(order?.raw?.total);
+      if (Number.isFinite(rawTotal) && rawTotal > 0) return rawTotal;
+      const items = Array.isArray(order?.line_items) ? order.line_items : [];
+      let sum = 0;
+      for (const it of items) {
+        const t = Number(it?.total);
+        if (Number.isFinite(t)) sum += t;
+      }
+      return sum > 0 ? sum : null;
+    };
+
+    // Asegurar Woo customer si vamos a crear orden
+    const needsWoo = actions.some((a) => a.type === "create_order" || a.type === "update_order");
+    if (needsWoo) {
+      const ensured = await ensureWooCustomerId({
+        tenantId,
+        chat_id,
+        displayName,
+        from,
+        externalCustomerId,
+      });
+      externalCustomerId = ensured.external_customer_id;
+      if (ensured.error) {
+        newTools.push({ type: "ensure_woo_customer", ok: false, error: ensured.error });
+      } else {
+        newTools.push({ type: "ensure_woo_customer", ok: true, external_customer_id: externalCustomerId });
+      }
+    }
+
+    for (const act of actions) {
+      try {
+        if (act.type === "create_order") {
+          const order = await createOrder({
+            tenantId,
+            wooCustomerId: externalCustomerId,
+            basket: reducedContext?.order_basket || plan?.basket_resolved || { items: [] },
+            address: reducedContext?.delivery_address || reducedContext?.address || null,
+            run_id: null,
+          });
+          actionPatch.woo_order_id = order?.id || null;
+          actionPatch.order_total = calcOrderTotal(order);
+          newTools.push({ type: "create_order", ok: true, order_id: order?.id || null });
+        } else if (act.type === "update_order") {
+          const order = await updateOrder({
+            tenantId,
+            wooOrderId: reducedContext?.woo_order_id || prev?.last_order_id || null,
+            basket: reducedContext?.order_basket || plan?.basket_resolved || { items: [] },
+            address: reducedContext?.delivery_address || reducedContext?.address || null,
+            run_id: null,
+          });
+          actionPatch.woo_order_id = order?.id || null;
+          actionPatch.order_total = calcOrderTotal(order);
+          newTools.push({ type: "update_order", ok: true, order_id: order?.id || null });
+        } else if (act.type === "send_payment_link") {
+          const total = Number(actionPatch?.order_total || reducedContext?.order_total || 0) || null;
+          if (!total || total <= 0) {
+            throw new Error("order_total_missing");
+          }
+          const pref = await createPreference({
+            tenantId,
+            wooOrderId: actionPatch.woo_order_id || reducedContext?.woo_order_id || prev?.last_order_id,
+            amount: total || 0,
+          });
+          actionPatch.payment_link = pref?.init_point || null;
+          actionPatch.mp = {
+            preference_id: pref?.preference_id || null,
+            init_point: pref?.init_point || null,
+          };
+          newTools.push({ type: "send_payment_link", ok: true, preference_id: pref?.preference_id || null });
+          if (pref?.init_point) {
+            plan.reply = `Listo, acá tenés el link de pago: ${pref.init_point}\nAvisame cuando esté listo.`;
+          }
+        }
+      } catch (e) {
+        newTools.push({ type: act.type, ok: false, error: String(e?.message || e) });
+      }
+    }
+
+    tools = newTools;
+  }
+
   const run_id = await insertRun({
     tenant_id: tenantId,
     wa_chat_id: chat_id,
@@ -1476,7 +1641,7 @@ export async function processMessage({
     prev_state,
     user_text: text,
     llm_output: { ...plan, _llm: llmMeta },
-    tools: [],
+    tools,
     invariants,
     final_reply: plan.reply,
     status: runStatus,
@@ -1588,6 +1753,7 @@ export async function processMessage({
   const context = {
     ...(reducedContext || {}),
     ...(decision?.context_patch || {}),
+    ...(actionPatch || {}),
     missing_fields: plan.missing_fields || [],
     basket_resolved: (reducedContext?.order_basket?.items?.length ? reducedContext.order_basket : plan.basket_resolved) || { items: [] },
     external_customer_id: externalCustomerId ?? prev?.context?.external_customer_id ?? null,
@@ -1595,10 +1761,15 @@ export async function processMessage({
     woo_customer_error: wooCustomerError,
   };
 
+  const nextState = useTurnV3
+    ? safeNextState(prev_state, context, { requested_checkout: plan.intent === "checkout" }).next_state
+    : plan.next_state;
+  if (useTurnV3) plan.next_state = nextState;
+
   const stateRow = await upsertConversationState({
     tenant_id: tenantId,
     wa_chat_id: chat_id,
-    state: plan.next_state,
+    state: nextState,
     last_intent: plan.intent,
     last_order_id: null,
     context,

src/services/turnEngineV3.js

@@ -0,0 +1,584 @@
+import { llmNluV3 } from "./openai.js";
+import { retrieveCandidates } from "./catalogRetrieval.js";
+import { safeNextState } from "./fsm.js";
+
+function unitAskFor(displayUnit) {
+  if (displayUnit === "unit") return "¿Cuántas unidades querés?";
+  if (displayUnit === "g") return "¿Cuántos gramos querés?";
+  return "¿Cuántos kilos querés?";
+}
+
+function unitDisplay(unit) {
+  if (unit === "unit") return "unidades";
+  if (unit === "g") return "gramos";
+  return "kilos";
+}
+
+function inferDefaultUnit({ name, categories }) {
+  const n = String(name || "").toLowerCase();
+  const cats = Array.isArray(categories) ? categories : [];
+  const hay = (re) =>
+    cats.some((c) => re.test(String(c?.name || "")) || re.test(String(c?.slug || ""))) || re.test(n);
+  if (hay(/\b(vino|vinos|bebida|bebidas|cerveza|cervezas|gaseosa|gaseosas|whisky|ron|gin|vodka|fernet)\b/i)) {
+    return "unit";
+  }
+  return "kg";
+}
+
+function parseIndexSelection(text) {
+  const t = String(text || "").toLowerCase();
+  const m = /\b(\d{1,2})\b/.exec(t);
+  if (m) return parseInt(m[1], 10);
+  if (/\bprimera\b|\bprimero\b/.test(t)) return 1;
+  if (/\bsegunda\b|\bsegundo\b/.test(t)) return 2;
+  if (/\btercera\b|\btercero\b/.test(t)) return 3;
+  if (/\bcuarta\b|\bcuarto\b/.test(t)) return 4;
+  if (/\bquinta\b|\bquinto\b/.test(t)) return 5;
+  if (/\bsexta\b|\bsexto\b/.test(t)) return 6;
+  if (/\bs[eé]ptima\b|\bs[eé]ptimo\b/.test(t)) return 7;
+  if (/\boctava\b|\boctavo\b/.test(t)) return 8;
+  if (/\bnovena\b|\bnoveno\b/.test(t)) return 9;
+  if (/\bd[eé]cima\b|\bd[eé]cimo\b/.test(t)) return 10;
+  return null;
+}
+
+function isShowMoreRequest(text) {
+  const t = String(text || "").toLowerCase();
+  return (
+    /\bmostr(a|ame)\s+m[aá]s\b/.test(t) ||
+    /\bmas\s+opciones\b/.test(t) ||
+    (/\bm[aá]s\b/.test(t) && /\b(opciones|productos|variedades|tipos)\b/.test(t)) ||
+    /\bsiguiente(s)?\b/.test(t)
+  );
+}
+
+function normalizeText(s) {
+  return String(s || "")
+    .toLowerCase()
+    .replace(/[¿?¡!.,;:()"]/g, " ")
+    .replace(/\s+/g, " ")
+    .trim();
+}
+
+function scoreTextMatch(query, candidateName) {
+  const qt = new Set(normalizeText(query).split(" ").filter(Boolean));
+  const nt = new Set(normalizeText(candidateName).split(" ").filter(Boolean));
+  let hits = 0;
+  for (const w of qt) if (nt.has(w)) hits++;
+  return hits / Math.max(qt.size, 1);
+}
+
+function buildPagedOptions({ candidates, candidateOffset = 0, baseIdx = 1, pageSize = 9 }) {
+  const cands = (candidates || []).filter((c) => c && c.woo_product_id && c.name);
+  const off = Math.max(0, parseInt(candidateOffset, 10) || 0);
+  const size = Math.max(1, Math.min(20, parseInt(pageSize, 10) || 9));
+  const slice = cands.slice(off, off + size);
+  const options = slice.map((c, i) => ({
+    idx: baseIdx + i,
+    type: "product",
+    woo_product_id: c.woo_product_id,
+    name: c.name,
+  }));
+  const hasMore = off + size < cands.length;
+  if (hasMore) options.push({ idx: baseIdx + size, type: "more", name: "Mostrame más…" });
+  const list = options
+    .map((o) => (o.type === "more" ? `- ${o.idx}) ${o.name}` : `- ${o.idx}) ${o.name}`))
+    .join("\n");
+  const question = `¿Cuál de estos querés?\n${list}\n\nRespondé con el número.`;
+  const pending = {
+    candidates: cands,
+    options,
+    candidate_offset: off,
+    page_size: size,
+    base_idx: baseIdx,
+    has_more: hasMore,
+    next_candidate_offset: off + size,
+    next_base_idx: baseIdx + size + (hasMore ? 1 : 0),
+  };
+  return { question, pending, options, hasMore };
+}
+
+function resolvePendingSelection({ text, nlu, pending }) {
+  if (!pending?.candidates?.length) return { kind: "none" };
+
+  if (isShowMoreRequest(text)) {
+    const { question, pending: nextPending } = buildPagedOptions({
+      candidates: pending.candidates,
+      candidateOffset: pending.next_candidate_offset ?? ((pending.candidate_offset || 0) + (pending.page_size || 9)),
+      baseIdx: pending.next_base_idx ?? ((pending.base_idx || 1) + (pending.page_size || 9) + 1),
+      pageSize: pending.page_size || 9,
+    });
+    return { kind: "more", question, pending: nextPending };
+  }
+
+  const idx =
+    (nlu?.entities?.selection?.type === "index" ? parseInt(String(nlu.entities.selection.value), 10) : null) ??
+    parseIndexSelection(text);
+  if (idx && Array.isArray(pending.options)) {
+    const opt = pending.options.find((o) => o.idx === idx);
+    if (opt?.type === "more") return { kind: "more", question: null, pending };
+    if (opt?.woo_product_id) {
+      const chosen = pending.candidates.find((c) => c.woo_product_id === opt.woo_product_id) || null;
+      if (chosen) return { kind: "chosen", chosen };
+    }
+  }
+
+  const selText = nlu?.entities?.selection?.type === "text"
+    ? String(nlu.entities.selection.value || "").trim()
+    : null;
+  const q = selText || nlu?.entities?.product_query || null;
+  if (q) {
+    const scored = pending.candidates
+      .map((c) => ({ c, s: scoreTextMatch(q, c?.name) }))
+      .sort((a, b) => b.s - a.s);
+    if (scored[0]?.s >= 0.6 && (!scored[1] || scored[0].s - scored[1].s >= 0.2)) {
+      return { kind: "chosen", chosen: scored[0].c };
+    }
+  }
+
+  return { kind: "ask" };
+}
+
+function normalizeUnit(unit) {
+  if (!unit) return null;
+  const u = String(unit).toLowerCase();
+  if (u === "kg" || u === "kilo" || u === "kilos") return "kg";
+  if (u === "g" || u === "gramo" || u === "gramos") return "g";
+  if (u === "unidad" || u === "unidades" || u === "unit") return "unit";
+  return null;
+}
+
+function resolveQuantity({ quantity, unit, displayUnit }) {
+  if (quantity == null || !Number.isFinite(Number(quantity)) || Number(quantity) <= 0) return null;
+  const q = Number(quantity);
+  const u = normalizeUnit(unit) || (displayUnit === "unit" ? "unit" : displayUnit === "g" ? "g" : "kg");
+  if (u === "unit") return { quantity: Math.round(q), unit: "unit", display_quantity: Math.round(q), display_unit: "unit" };
+  if (u === "g") return { quantity: Math.round(q), unit: "g", display_quantity: Math.round(q), display_unit: "g" };
+  // kg -> gramos enteros
+  return {
+    quantity: Math.round(q * 1000),
+    unit: "g",
+    display_unit: "kg",
+    display_quantity: q,
+  };
+}
+
+function buildPendingItemFromCandidate(candidate) {
+  const displayUnit = inferDefaultUnit({ name: candidate.name, categories: candidate.categories });
+  return {
+    product_id: Number(candidate.woo_product_id),
+    variation_id: null,
+    name: candidate.name,
+    price: candidate.price ?? null,
+    categories: candidate.categories || [],
+    attributes: candidate.attributes || [],
+    display_unit: displayUnit,
+  };
+}
+
+function askClarificationReply() {
+  return "Dale, ¿qué producto querés exactamente?";
+}
+
+function shortSummary(history) {
+  if (!Array.isArray(history)) return "";
+  return history
+    .slice(-5)
+    .map((m) => `${m.role === "user" ? "U" : "A"}:${String(m.content || "").slice(0, 120)}`)
+    .join(" | ");
+}
+
+function hasAddress(ctx) {
+  return Boolean(ctx?.delivery_address?.text || ctx?.address?.text || ctx?.address_text);
+}
+
+export async function runTurnV3({
+  tenantId,
+  chat_id,
+  text,
+  prev_state,
+  prev_context,
+  conversation_history,
+  tenant_config = {},
+} = {}) {
+  const prev = prev_context && typeof prev_context === "object" ? prev_context : {};
+  const actions = [];
+  const context_patch = {};
+  const audit = {};
+
+  const last_shown_options = Array.isArray(prev?.pending_clarification?.options)
+    ? prev.pending_clarification.options.map((o) => ({ idx: o.idx, type: o.type, name: o.name, woo_product_id: o.woo_product_id || null }))
+    : [];
+
+  const nluInput = {
+    last_user_message: text,
+    conversation_state: prev_state || "IDLE",
+    memory_summary: shortSummary(conversation_history),
+    pending_context: {
+      pending_clarification: Boolean(prev?.pending_clarification?.candidates?.length),
+      pending_item: prev?.pending_item?.name || null,
+    },
+    last_shown_options,
+    locale: tenant_config?.locale || "es-AR",
+  };
+
+  const { nlu, raw_text, model, usage, validation } = await llmNluV3({ input: nluInput });
+  audit.nlu = { raw_text, model, usage, validation, parsed: nlu };
+
+  // 1) Resolver pending_clarification primero
+  if (prev?.pending_clarification?.candidates?.length) {
+    const resolved = resolvePendingSelection({ text, nlu, pending: prev.pending_clarification });
+    if (resolved.kind === "more") {
+      const nextPending = resolved.pending || prev.pending_clarification;
+      const reply = resolved.question || buildPagedOptions({ candidates: nextPending.candidates }).question;
+      context_patch.pending_clarification = nextPending;
+      context_patch.pending_item = null;
+      actions.push({ type: "show_options", payload: { count: nextPending.options?.length || 0 } });
+      const { next_state, validation: v } = safeNextState(prev_state, { ...prev, ...context_patch }, { did_show_options: true });
+      return {
+        plan: {
+          reply,
+          next_state,
+          intent: "browse",
+          missing_fields: ["product_selection"],
+          order_action: "none",
+          basket_resolved: { items: [] },
+        },
+        decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+      };
+    }
+    if (resolved.kind === "chosen" && resolved.chosen) {
+      const pendingItem = buildPendingItemFromCandidate(resolved.chosen);
+      const qty = resolveQuantity({
+        quantity: nlu?.entities?.quantity,
+        unit: nlu?.entities?.unit,
+        displayUnit: pendingItem.display_unit,
+      });
+      if (qty?.quantity) {
+        const item = {
+          product_id: pendingItem.product_id,
+          variation_id: pendingItem.variation_id,
+          quantity: qty.quantity,
+          unit: qty.unit,
+          label: pendingItem.name,
+        };
+        const prevItems = Array.isArray(prev?.order_basket?.items) ? prev.order_basket.items : [];
+        context_patch.order_basket = { items: [...prevItems, item] };
+        context_patch.pending_item = null;
+        context_patch.pending_clarification = null;
+        actions.push({ type: "add_to_cart", payload: item });
+        const { next_state, validation: v } = safeNextState(prev_state, { ...prev, ...context_patch }, { pending_item_completed: true });
+        const display = qty.display_unit === "kg"
+          ? `${qty.display_quantity}kg`
+          : qty.display_unit === "unit"
+            ? `${qty.display_quantity}u`
+            : `${qty.display_quantity}g`;
+        return {
+          plan: {
+            reply: `Perfecto, anoto ${display} de ${pendingItem.name}. ¿Algo más?`,
+            next_state,
+            intent: "add_to_cart",
+            missing_fields: [],
+            order_action: "none",
+            basket_resolved: { items: [item] },
+          },
+          decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+        };
+      }
+      context_patch.pending_item = pendingItem;
+      context_patch.pending_clarification = null;
+      const { next_state, validation: v } = safeNextState(prev_state, { ...prev, ...context_patch }, {});
+      return {
+        plan: {
+          reply: unitAskFor(pendingItem.display_unit === "unit" ? "unit" : "kg"),
+          next_state,
+          intent: "add_to_cart",
+          missing_fields: ["quantity"],
+          order_action: "none",
+          basket_resolved: { items: [] },
+        },
+        decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+      };
+    }
+    const { question, pending } = buildPagedOptions({ candidates: prev.pending_clarification.candidates });
+    context_patch.pending_clarification = pending;
+    actions.push({ type: "show_options", payload: { count: pending.options?.length || 0 } });
+    const { next_state, validation: v } = safeNextState(prev_state, { ...prev, ...context_patch }, { did_show_options: true });
+    return {
+      plan: {
+        reply: question,
+        next_state,
+        intent: "browse",
+        missing_fields: ["product_selection"],
+        order_action: "none",
+        basket_resolved: { items: [] },
+      },
+      decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+    };
+  }
+
+  // 2) Si hay pending_item, esperamos cantidad
+  if (prev?.pending_item?.product_id) {
+    const pendingItem = prev.pending_item;
+    const qty = resolveQuantity({
+      quantity: nlu?.entities?.quantity,
+      unit: nlu?.entities?.unit,
+      displayUnit: pendingItem.display_unit || "kg",
+    });
+    if (qty?.quantity) {
+      const item = {
+        product_id: Number(pendingItem.product_id),
+        variation_id: pendingItem.variation_id ?? null,
+        quantity: qty.quantity,
+        unit: qty.unit,
+        label: pendingItem.name || "ese producto",
+      };
+      const prevItems = Array.isArray(prev?.order_basket?.items) ? prev.order_basket.items : [];
+      context_patch.order_basket = { items: [...prevItems, item] };
+      context_patch.pending_item = null;
+      actions.push({ type: "add_to_cart", payload: item });
+      const { next_state, validation: v } = safeNextState(prev_state, { ...prev, ...context_patch }, { pending_item_completed: true });
+      const display = qty.display_unit === "kg"
+        ? `${qty.display_quantity}kg`
+        : qty.display_unit === "unit"
+          ? `${qty.display_quantity}u`
+          : `${qty.display_quantity}g`;
+      return {
+        plan: {
+          reply: `Perfecto, anoto ${display} de ${item.label}. ¿Algo más?`,
+          next_state,
+          intent: "add_to_cart",
+          missing_fields: [],
+          order_action: "none",
+          basket_resolved: { items: [item] },
+        },
+        decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+      };
+    }
+    const { next_state, validation: v } = safeNextState(prev_state, { ...prev }, {});
+    return {
+      plan: {
+        reply: unitAskFor(pendingItem.display_unit === "unit" ? "unit" : "kg"),
+        next_state,
+        intent: "add_to_cart",
+        missing_fields: ["quantity"],
+        order_action: "none",
+        basket_resolved: { items: [] },
+      },
+      decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+    };
+  }
+
+  // 3) Intento normal
+  const intent = nlu?.intent || "other";
+  const productQuery = String(nlu?.entities?.product_query || "").trim();
+  const needsCatalog = Boolean(nlu?.needs?.catalog_lookup);
+
+  if (intent === "greeting") {
+    const { next_state, validation: v } = safeNextState(prev_state, { ...prev }, {});
+    return {
+      plan: {
+        reply: "¡Hola! ¿Qué te gustaría pedir hoy?",
+        next_state,
+        intent: "greeting",
+        missing_fields: [],
+        order_action: "none",
+        basket_resolved: { items: [] },
+      },
+      decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+    };
+  }
+
+  if (intent === "checkout") {
+    const basketItems = Array.isArray(prev?.order_basket?.items) ? prev.order_basket.items : [];
+    if (!basketItems.length) {
+      const { next_state, validation: v } = safeNextState(prev_state, { ...prev }, {});
+      return {
+        plan: {
+          reply: "Para avanzar necesito al menos un producto. ¿Qué querés pedir?",
+          next_state,
+          intent: "checkout",
+          missing_fields: ["basket_items"],
+          order_action: "none",
+          basket_resolved: { items: [] },
+        },
+        decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+      };
+    }
+    if (!hasAddress(prev)) {
+      actions.push({ type: "ask_address", payload: {} });
+      const { next_state, validation: v } = safeNextState(prev_state, { ...prev }, { requested_checkout: true });
+      return {
+        plan: {
+          reply: "Perfecto. ¿Me pasás la dirección de entrega?",
+          next_state,
+          intent: "checkout",
+          missing_fields: ["address"],
+          order_action: "checkout",
+          basket_resolved: { items: basketItems },
+        },
+        decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+      };
+    }
+    actions.push({ type: "create_order", payload: {} });
+    actions.push({ type: "send_payment_link", payload: {} });
+    const { next_state, validation: v } = safeNextState(prev_state, { ...prev }, { requested_checkout: true });
+    return {
+      plan: {
+        reply: "Genial, ya genero el link de pago y te lo paso.",
+        next_state,
+        intent: "checkout",
+        missing_fields: [],
+        order_action: "checkout",
+        basket_resolved: { items: basketItems },
+      },
+      decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+    };
+  }
+
+  if (needsCatalog && !productQuery) {
+    const { next_state, validation: v } = safeNextState(prev_state, { ...prev }, {});
+    return {
+      plan: {
+        reply: askClarificationReply(),
+        next_state,
+        intent,
+        missing_fields: ["product_query"],
+        order_action: "none",
+        basket_resolved: { items: [] },
+      },
+      decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+    };
+  }
+
+  if (needsCatalog) {
+    const { candidates, audit: catAudit } = await retrieveCandidates({
+      tenantId,
+      query: productQuery,
+      attributes: nlu?.entities?.attributes || [],
+      preparation: nlu?.entities?.preparation || [],
+      limit: 12,
+    });
+    audit.catalog = catAudit;
+
+    if (!candidates.length) {
+      const { next_state, validation: v } = safeNextState(prev_state, { ...prev }, {});
+      return {
+        plan: {
+          reply: `No encontré "${productQuery}" en el catálogo. ¿Podés decirme el nombre exacto o un corte similar?`,
+          next_state,
+          intent,
+          missing_fields: ["product_query"],
+          order_action: "none",
+          basket_resolved: { items: [] },
+        },
+        decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+      };
+    }
+
+    const best = candidates[0];
+    const second = candidates[1];
+    const strong = candidates.length === 1 || (best?._score >= 0.9 && (!second || best._score - (second?._score || 0) >= 0.2));
+
+    if (!strong) {
+      const { question, pending } = buildPagedOptions({ candidates });
+      context_patch.pending_clarification = pending;
+      context_patch.pending_item = null;
+      actions.push({ type: "show_options", payload: { count: pending.options?.length || 0 } });
+      const { next_state, validation: v } = safeNextState(prev_state, { ...prev, ...context_patch }, { did_show_options: true });
+      return {
+        plan: {
+          reply: question,
+          next_state,
+          intent: "browse",
+          missing_fields: ["product_selection"],
+          order_action: "none",
+          basket_resolved: { items: [] },
+        },
+        decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+      };
+    }
+
+    const pendingItem = buildPendingItemFromCandidate(best);
+    const qty = resolveQuantity({
+      quantity: nlu?.entities?.quantity,
+      unit: nlu?.entities?.unit,
+      displayUnit: pendingItem.display_unit,
+    });
+
+    if (intent === "price_query") {
+      context_patch.pending_item = pendingItem;
+      const price = best.price != null ? `está $${best.price} ${pendingItem.display_unit === "unit" ? "por unidad" : "el kilo"}` : "no tengo el precio confirmado ahora";
+      const { next_state, validation: v } = safeNextState(prev_state, { ...prev, ...context_patch }, {});
+      return {
+        plan: {
+          reply: `${best.name} ${price}. ${unitAskFor(pendingItem.display_unit === "unit" ? "unit" : "kg")}`,
+          next_state,
+          intent: "price_query",
+          missing_fields: ["quantity"],
+          order_action: "none",
+          basket_resolved: { items: [] },
+        },
+        decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+      };
+    }
+
+    if (intent === "add_to_cart" && qty?.quantity) {
+      const item = {
+        product_id: pendingItem.product_id,
+        variation_id: pendingItem.variation_id,
+        quantity: qty.quantity,
+        unit: qty.unit,
+        label: pendingItem.name,
+      };
+      const prevItems = Array.isArray(prev?.order_basket?.items) ? prev.order_basket.items : [];
+      context_patch.order_basket = { items: [...prevItems, item] };
+      actions.push({ type: "add_to_cart", payload: item });
+      const { next_state, validation: v } = safeNextState(prev_state, { ...prev, ...context_patch }, { pending_item_completed: true });
+      const display = qty.display_unit === "kg"
+        ? `${qty.display_quantity}kg`
+        : qty.display_unit === "unit"
+          ? `${qty.display_quantity}u`
+          : `${qty.display_quantity}g`;
+      return {
+        plan: {
+          reply: `Perfecto, anoto ${display} de ${pendingItem.name}. ¿Algo más?`,
+          next_state,
+          intent: "add_to_cart",
+          missing_fields: [],
+          order_action: "none",
+          basket_resolved: { items: [item] },
+        },
+        decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+      };
+    }
+
+    context_patch.pending_item = pendingItem;
+    const { next_state, validation: v } = safeNextState(prev_state, { ...prev, ...context_patch }, {});
+    return {
+      plan: {
+        reply: unitAskFor(pendingItem.display_unit === "unit" ? "unit" : "kg"),
+        next_state,
+        intent: "add_to_cart",
+        missing_fields: ["quantity"],
+        order_action: "none",
+        basket_resolved: { items: [] },
+      },
+      decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+    };
+  }
+
+  // Fallback seguro
+  const { next_state, validation: v } = safeNextState(prev_state, { ...prev }, {});
+  return {
+    plan: {
+      reply: "Dale, ¿qué necesitás exactamente?",
+      next_state,
+      intent: "other",
+      missing_fields: [],
+      order_action: "none",
+      basket_resolved: { items: [] },
+    },
+    decision: { actions, context_patch, audit: { ...audit, fsm: v } },
+  };
+}

src/services/wooOrders.js

@@ -0,0 +1,236 @@
+import { getDecryptedTenantEcommerceConfig, getWooProductCacheById } from "../db/repo.js";
+import { debug as dbg } from "./debug.js";
+
+// --- Simple in-memory lock to serialize work per key ---
+const locks = new Map();
+
+async function withLock(key, fn) {
+  const prev = locks.get(key) || Promise.resolve();
+  let release;
+  const next = new Promise((r) => (release = r));
+  locks.set(key, prev.then(() => next));
+  await prev;
+  try {
+    return await fn();
+  } finally {
+    release();
+    if (locks.get(key) === next) locks.delete(key);
+  }
+}
+
+async function fetchWoo({ url, method = "GET", body = null, timeout = 20000, headers = {} }) {
+  const controller = new AbortController();
+  const timer = setTimeout(() => controller.abort(new Error("timeout")), timeout);
+  const t0 = Date.now();
+  try {
+    const res = await fetch(url, {
+      method,
+      headers: {
+        "Content-Type": "application/json",
+        ...headers,
+      },
+      body: body ? JSON.stringify(body) : undefined,
+      signal: controller.signal,
+    });
+    if (dbg.wooHttp) console.log("[wooOrders] http", method, res.status, Date.now() - t0, "ms");
+    const text = await res.text();
+    let parsed;
+    try {
+      parsed = text ? JSON.parse(text) : null;
+    } catch {
+      parsed = text;
+    }
+    if (!res.ok) {
+      const err = new Error(`Woo HTTP ${res.status}`);
+      err.status = res.status;
+      err.body = parsed;
+      err.url = url;
+      err.method = method;
+      throw err;
+    }
+    return parsed;
+  } catch (e) {
+    const err = new Error(`Woo request failed after ${Date.now() - t0}ms: ${e.message}`);
+    err.cause = e;
+    err.status = e?.status || null;
+    err.body = e?.body || null;
+    err.url = url;
+    err.method = method;
+    throw err;
+  } finally {
+    clearTimeout(timer);
+  }
+}
+
+async function getWooClient({ tenantId }) {
+  const encryptionKey = process.env.APP_ENCRYPTION_KEY;
+  if (!encryptionKey) throw new Error("APP_ENCRYPTION_KEY is required to decrypt Woo credentials");
+  const cfg = await getDecryptedTenantEcommerceConfig({
+    tenant_id: tenantId,
+    provider: "woo",
+    encryption_key: encryptionKey,
+  });
+  if (!cfg) throw new Error("Woo config not found for tenant");
+  const consumerKey =
+    cfg.consumer_key ||
+    process.env.WOO_CONSUMER_KEY ||
+    (() => {
+      throw new Error("consumer_key not set");
+    })();
+  const consumerSecret =
+    cfg.consumer_secret ||
+    process.env.WOO_CONSUMER_SECRET ||
+    (() => {
+      throw new Error("consumer_secret not set");
+    })();
+  const base = cfg.base_url.replace(/\/+$/, "");
+  const auth = Buffer.from(`${consumerKey}:${consumerSecret}`).toString("base64");
+  return {
+    base,
+    authHeader: { Authorization: `Basic ${auth}` },
+    timeout: Math.max(cfg.timeout_ms ?? 20000, 20000),
+  };
+}
+
+function parsePrice(p) {
+  if (p == null) return null;
+  const n = Number(String(p).replace(",", "."));
+  return Number.isFinite(n) ? n : null;
+}
+
+async function getWooProductPrice({ tenantId, productId }) {
+  if (!productId) return null;
+  const cached = await getWooProductCacheById({ tenant_id: tenantId, woo_product_id: productId });
+  if (cached?.price != null) return Number(cached.price);
+  const client = await getWooClient({ tenantId });
+  const url = `${client.base}/products/${encodeURIComponent(productId)}`;
+  const data = await fetchWoo({ url, method: "GET", timeout: client.timeout, headers: client.authHeader });
+  return parsePrice(data?.price ?? data?.regular_price ?? data?.sale_price);
+}
+
+function normalizeBasketItems(basket) {
+  const items = Array.isArray(basket?.items) ? basket.items : [];
+  return items.filter((it) => it && it.product_id && it.quantity && it.unit);
+}
+
+function toMoney(value) {
+  const n = Number(value);
+  if (!Number.isFinite(n)) return null;
+  return (Math.round(n * 100) / 100).toFixed(2);
+}
+
+async function buildLineItems({ tenantId, basket }) {
+  const items = normalizeBasketItems(basket);
+  const lineItems = [];
+  for (const it of items) {
+    const productId = Number(it.product_id);
+    const unit = String(it.unit);
+    const qty = Number(it.quantity);
+    if (!productId || !Number.isFinite(qty) || qty <= 0) continue;
+    const pricePerKg = await getWooProductPrice({ tenantId, productId });
+
+    if (unit === "unit") {
+      const total = pricePerKg != null ? toMoney(pricePerKg * qty) : null;
+      lineItems.push({
+        product_id: productId,
+        variation_id: it.variation_id ?? null,
+        quantity: Math.round(qty),
+        ...(total ? { subtotal: total, total } : {}),
+        meta_data: [
+          { key: "unit", value: "unit" },
+        ],
+      });
+      continue;
+    }
+
+    // Carne por gramos (enteros): quantity=1 y total calculado en base a ARS/kg
+    const grams = Math.round(qty);
+    const kilos = grams / 1000;
+    const total = pricePerKg != null ? toMoney(pricePerKg * kilos) : null;
+    lineItems.push({
+      product_id: productId,
+      variation_id: it.variation_id ?? null,
+      quantity: 1,
+      ...(total ? { subtotal: total, total } : {}),
+      meta_data: [
+        { key: "unit", value: "g" },
+        { key: "weight_g", value: grams },
+        { key: "unit_price_per_kg", value: pricePerKg },
+      ],
+    });
+  }
+  return lineItems;
+}
+
+function mapAddress(address) {
+  if (!address || typeof address !== "object") return null;
+  return {
+    first_name: address.first_name || "",
+    last_name: address.last_name || "",
+    address_1: address.address_1 || address.text || "",
+    address_2: address.address_2 || "",
+    city: address.city || "",
+    state: address.state || "",
+    postcode: address.postcode || "",
+    country: address.country || "AR",
+    phone: address.phone || "",
+    email: address.email || "",
+  };
+}
+
+export async function createOrder({ tenantId, wooCustomerId, basket, address, run_id }) {
+  const lockKey = `${tenantId}:${wooCustomerId || "anon"}`;
+  return withLock(lockKey, async () => {
+    const client = await getWooClient({ tenantId });
+    const lineItems = await buildLineItems({ tenantId, basket });
+    if (!lineItems.length) throw new Error("order_empty_basket");
+    const addr = mapAddress(address);
+    const payload = {
+      status: "pending",
+      customer_id: wooCustomerId || undefined,
+      line_items: lineItems,
+      ...(addr ? { billing: addr, shipping: addr } : {}),
+      meta_data: [
+        { key: "source", value: "whatsapp" },
+        ...(run_id ? [{ key: "run_id", value: run_id }] : []),
+      ],
+    };
+    const url = `${client.base}/orders`;
+    const data = await fetchWoo({ url, method: "POST", body: payload, timeout: client.timeout, headers: client.authHeader });
+    return { id: data?.id || null, raw: data, line_items: lineItems };
+  });
+}
+
+export async function updateOrder({ tenantId, wooOrderId, basket, address, run_id }) {
+  if (!wooOrderId) throw new Error("missing_woo_order_id");
+  const lockKey = `${tenantId}:order:${wooOrderId}`;
+  return withLock(lockKey, async () => {
+    const client = await getWooClient({ tenantId });
+    const lineItems = await buildLineItems({ tenantId, basket });
+    if (!lineItems.length) throw new Error("order_empty_basket");
+    const addr = mapAddress(address);
+    const payload = {
+      line_items: lineItems,
+      ...(addr ? { billing: addr, shipping: addr } : {}),
+      meta_data: [
+        { key: "source", value: "whatsapp" },
+        ...(run_id ? [{ key: "run_id", value: run_id }] : []),
+      ],
+    };
+    const url = `${client.base}/orders/${encodeURIComponent(wooOrderId)}`;
+    const data = await fetchWoo({ url, method: "PUT", body: payload, timeout: client.timeout, headers: client.authHeader });
+    return { id: data?.id || wooOrderId, raw: data, line_items: lineItems };
+  });
+}
+
+export async function updateOrderStatus({ tenantId, wooOrderId, status }) {
+  if (!wooOrderId) throw new Error("missing_woo_order_id");
+  const lockKey = `${tenantId}:order:${wooOrderId}:status`;
+  return withLock(lockKey, async () => {
+    const client = await getWooClient({ tenantId });
+    const payload = { status };
+    const url = `${client.base}/orders/${encodeURIComponent(wooOrderId)}`;
+    const data = await fetchWoo({ url, method: "PUT", body: payload, timeout: client.timeout, headers: client.authHeader });
+    return { id: data?.id || wooOrderId, raw: data };
+  });
+}