resuelto el problema, el post para crear customer creaba pero no emitia respuesta, se deja en 2 segundos y se usa un get por email para traer la data

index.js

@@ -11,6 +11,25 @@ import { makeSimSend } from "./src/controllers/sim.js";
 import { makeEvolutionWebhook } from "./src/controllers/evolution.js";
 import { makeGetConversationState } from "./src/controllers/conversationState.js";
 
+async function configureUndiciDispatcher() {
+  // Node 18+ usa undici debajo de fetch. Esto suele arreglar timeouts “fantasma” por keep-alive/pooling.
+  // Nota: si el módulo `undici` no está disponible, no rompemos el arranque (solo logueamos warning).
+  try {
+    const { setGlobalDispatcher, Agent } = await import("undici");
+    setGlobalDispatcher(
+      new Agent({
+        connections: 10,
+        pipelining: 0,
+        keepAliveTimeout: 10_000,
+        keepAliveMaxTimeout: 10_000,
+      })
+    );
+    console.log("[http] undici global dispatcher configured");
+  } catch (e) {
+    console.warn("[http] undici dispatcher not configured:", e?.message || e);
+  }
+}
+
 const app = express();
 app.use(cors());
 app.use(express.json({ limit: "1mb" }));
@@ -73,6 +92,7 @@ app.get("/", (req, res) => {
 const port = process.env.PORT || 3000;
 
 (async function boot() {
+  await configureUndiciDispatcher();
   TENANT_ID = await ensureTenant({ key: TENANT_KEY, name: TENANT_KEY.toUpperCase() });
   app.listen(port, () => console.log(`UI: http://localhost:${port} (tenant=${TENANT_KEY})`));
 })().catch((err) => {

package-lock.json

@@ -14,6 +14,7 @@
         "express": "^4.19.2",
         "openai": "^6.15.0",
         "pg": "^8.16.3",
+        "undici": "^7.16.0",
         "zod": "^4.3.4"
       },
       "devDependencies": {
@@ -1488,6 +1489,15 @@
       "dev": true,
       "license": "MIT"
     },
+    "node_modules/undici": {
+      "version": "7.16.0",
+      "resolved": "https://registry.npmjs.org/undici/-/undici-7.16.0.tgz",
+      "integrity": "sha512-QEg3HPMll0o3t2ourKwOeUAZ159Kn9mx5pnzHRQO8+Wixmh88YdZRiIwat0iNzNNXn0yoEtXJqFpyW7eM8BV7g==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=20.18.1"
+      }
+    },
     "node_modules/unpipe": {
       "version": "1.0.0",
       "resolved": "https://registry.npmjs.org/unpipe/-/unpipe-1.0.0.tgz",

package.json

@@ -21,6 +21,7 @@
     "express": "^4.19.2",
     "openai": "^6.15.0",
     "pg": "^8.16.3",
+    "undici": "^7.16.0",
     "zod": "^4.3.4"
   },
   "devDependencies": {

src/db/repo.js

@@ -135,6 +135,17 @@ export async function insertRun({
   return rows[0]?.id || null;
 }
 
+export async function updateRunLatency({ tenant_id, run_id, latency_ms }) {
+  if (!tenant_id || !run_id) return false;
+  const q = `
+    update conversation_runs
+    set latency_ms = $3
+    where tenant_id = $1 and id = $2
+  `;
+  await pool.query(q, [tenant_id, run_id, latency_ms]);
+  return true;
+}
+
 export async function listConversations({ tenant_id, q = "", status = "", state = "", limit = 50 }) {
   const params = [tenant_id];
   let where = `where tenant_id=$1`;
@@ -301,7 +312,7 @@ export async function upsertExternalCustomerMap({
   const q = `
     insert into wa_identity_map (tenant_id, wa_chat_id, provider, external_customer_id, created_at, updated_at)
     values ($1, $2, $3, $4, now(), now())
-    on conflict (tenant_id, wa_chat_id, provider)
+    on conflict (tenant_id, wa_chat_id)
     do update set external_customer_id = excluded.external_customer_id, updated_at = now()
     returning external_customer_id
   `;

src/handlers/evolution.js

@@ -3,27 +3,44 @@ import { parseEvolutionWebhook } from "../services/evolutionParser.js";
 import { resolveTenantId, processMessage } from "../services/pipeline.js";
 
 export async function handleEvolutionWebhook(body) {
+  const t0 = Date.now();
   const parsed = parseEvolutionWebhook(body);
   if (!parsed.ok) {
     return { status: 200, payload: { ok: true, ignored: parsed.reason } };
   }
 
+  console.log("[perf] evolution.webhook.start", {
+    tenant_key: parsed.tenant_key || null,
+    chat_id: parsed.chat_id,
+    message_id: parsed.message_id || null,
+    ts: parsed.ts || null,
+  });
+
   const tenantId = await resolveTenantId({
     chat_id: parsed.chat_id,
     tenant_key: parsed.tenant_key,
     to_phone: null,
   });
 
-  await processMessage({
+  const pm = await processMessage({
     tenantId,
     chat_id: parsed.chat_id,
     from: parsed.chat_id.replace("@s.whatsapp.net", ""),
+    displayName: parsed.from_name || null,
     text: parsed.text,
     provider: "evolution",
     message_id: parsed.message_id || crypto.randomUUID(),
     meta: { pushName: parsed.from_name, ts: parsed.ts, instance: parsed.tenant_key },
   });
 
+  console.log("[perf] evolution.webhook.end", {
+    tenantId,
+    chat_id: parsed.chat_id,
+    message_id: parsed.message_id || null,
+    run_id: pm?.run_id || null,
+    webhook_ms: Date.now() - t0,
+  });
+
   return { status: 200, payload: { ok: true } };
 }
 

src/services/evolutionParser.js

@@ -1,5 +1,4 @@
 export function parseEvolutionWebhook(reqBody) {
-  // n8n a veces entrega array con { body }, en express real suele ser directo
   const envelope = Array.isArray(reqBody) ? reqBody[0] : reqBody;
   const body = envelope?.body ?? envelope ?? {};
 

src/services/pipeline.js

@@ -7,6 +7,7 @@ import {
   getRecentMessagesForLLM,
   getExternalCustomerIdByChat,
   upsertExternalCustomerMap,
+  updateRunLatency,
 } from "../db/repo.js";
 import { sseSend } from "./sse.js";
 import { createWooCustomer, getWooCustomerById } from "./woo.js";
@@ -20,9 +21,30 @@ function newId(prefix = "run") {
   return `${prefix}_${crypto.randomUUID()}`;
 }
 
-export async function processMessage({ tenantId, chat_id, from, text, provider, message_id }) {
+export async function processMessage({
+  tenantId,
+  chat_id,
+  from,
+  text,
+  provider,
+  message_id,
+  displayName = null,
+}) {
   const started_at = Date.now();
+  const perf = { t0: started_at, marks: {} };
+  const mark = (name) => {
+    perf.marks[name] = Date.now();
+  };
+  const msBetween = (a, b) => {
+    const ta = a === "t0" ? perf.t0 : perf.marks[a];
+    const tb = b === "t0" ? perf.t0 : perf.marks[b];
+    if (!ta || !tb) return null;
+    return tb - ta;
+  };
+
+  mark("start");
   const prev = await getConversationState(tenantId, chat_id);
+  mark("after_getConversationState");
   const isStale =
     prev?.state_updated_at &&
     Date.now() - new Date(prev.state_updated_at).getTime() > 24 * 60 * 60 * 1000;
@@ -32,6 +54,7 @@ export async function processMessage({ tenantId, chat_id, from, text, provider,
     wa_chat_id: chat_id,
     provider: "woo",
   });
+  mark("after_getExternalCustomerIdByChat");
 
   await insertMessage({
     tenant_id: tenantId,
@@ -43,6 +66,7 @@ export async function processMessage({ tenantId, chat_id, from, text, provider,
     payload: { raw: { from, text } },
     run_id: null,
   });
+  mark("after_insertMessage_in");
 
   const plan = {
     reply: `Recibido: "${text}". ¿Querés retiro o envío?`,
@@ -61,8 +85,7 @@ export async function processMessage({ tenantId, chat_id, from, text, provider,
       { name: "no_order_action_without_items", ok: true },
     ],
   };
-
+  mark("before_insertRun");
-  const latency_ms = Date.now() - started_at;
 
   const run_id = await insertRun({
     tenant_id: tenantId,
@@ -75,8 +98,9 @@ export async function processMessage({ tenantId, chat_id, from, text, provider,
     invariants,
     final_reply: plan.reply,
     status: "ok",
-    latency_ms,
+    latency_ms: null, // se actualiza al final con end-to-end real
   });
+  mark("after_insertRun");
 
   const outMessageId = newId("out");
   await insertMessage({
@@ -89,26 +113,38 @@ export async function processMessage({ tenantId, chat_id, from, text, provider,
     payload: { reply: plan.reply },
     run_id,
   });
+  mark("after_insertMessage_out");
 
-  // Si no tenemos cliente Woo mapeado, creamos uno (stub) y guardamos el mapping.
+  mark("before_ensureWooCustomer");
   if (externalCustomerId) {
-    // validar existencia en Woo; si no existe, lo recreamos
     const found = await getWooCustomerById({ tenantId, id: externalCustomerId });
     if (!found) {
       const phone = chat_id.replace(/@.+$/, "");
-      const name = from || phone;
+      const name = displayName || from || phone;
       const created = await createWooCustomer({ tenantId, wa_chat_id: chat_id, phone, name });
+      console.log("created", created);
+      if (!created?.id) throw new Error("woo_customer_id_missing");
       externalCustomerId = await upsertExternalCustomerMap({
         tenant_id: tenantId,
         wa_chat_id: chat_id,
         external_customer_id: created?.id,
         provider: "woo",
       });
+    } else {
+      // Asegurar que el mapping exista/esté actualizado
+      externalCustomerId = await upsertExternalCustomerMap({
+        tenant_id: tenantId,
+        wa_chat_id: chat_id,
+        external_customer_id: externalCustomerId,
+        provider: "woo",
+      });
     }
   } else {
     const phone = chat_id.replace(/@.+$/, "");
-    const name = from || phone;
+    const name = displayName || from || phone;
     const created = await createWooCustomer({ tenantId, wa_chat_id: chat_id, phone, name });
+    console.log("created", created);
+    if (!created?.id) throw new Error("woo_customer_id_missing");
     externalCustomerId = await upsertExternalCustomerMap({
       tenant_id: tenantId,
       wa_chat_id: chat_id,
@@ -116,6 +152,7 @@ export async function processMessage({ tenantId, chat_id, from, text, provider,
       provider: "woo",
     });
   }
+  mark("after_ensureWooCustomer");
 
   const context = {
     missing_fields: plan.missing_fields || [],
@@ -131,6 +168,7 @@ export async function processMessage({ tenantId, chat_id, from, text, provider,
     last_order_id: null,
     context,
   });
+  mark("after_upsertConversationState");
 
   sseSend("conversation.upsert", {
     chat_id: stateRow.wa_chat_id,
@@ -142,6 +180,31 @@ export async function processMessage({ tenantId, chat_id, from, text, provider,
     last_run_id: run_id,
   });
 
+  const history = await getRecentMessagesForLLM({
+    tenant_id: tenantId,
+    wa_chat_id: chat_id,
+    limit: 20,
+  });
+  const compactHistory = collapseAssistantMessages(history);
+  mark("after_getRecentMessagesForLLM");
+
+  const llmInput = {
+    wa_chat_id: chat_id,
+    last_user_message: text,
+    conversation_history: compactHistory,
+    current_conversation_state: prev_state,
+    context: {
+      ...(prev?.context || {}),
+      external_customer_id: externalCustomerId ?? prev?.context?.external_customer_id ?? null,
+    },
+  };
+  void llmInput;
+
+  const end_to_end_ms = Date.now() - started_at;
+  if (run_id) {
+    await updateRunLatency({ tenant_id: tenantId, run_id, latency_ms: end_to_end_ms });
+  }
+
   sseSend("run.created", {
     run_id,
     ts: nowIso(),
@@ -156,26 +219,28 @@ export async function processMessage({ tenantId, chat_id, from, text, provider,
     final_reply: plan.reply,
     order_id: null,
     payment_link: null,
-    latency_ms,
+    latency_ms: end_to_end_ms,
   });
 
-  const history = await getRecentMessagesForLLM({
+  // Log de performance end-to-end + tramos principales (para diagnosticar "dónde se va el tiempo")
-    tenant_id: tenantId,
+  console.log("[perf] processMessage", {
-    wa_chat_id: chat_id,
+    tenantId,
-    limit: 20,
+    chat_id,
-  });
+    provider,
-  const compactHistory = collapseAssistantMessages(history);
+    message_id,
-
+    run_id,
-  const llmInput = {
+    end_to_end_ms,
-    wa_chat_id: chat_id,
+    ms: {
-    last_user_message: text,
+      db_state_ms: msBetween("start", "after_getConversationState"),
-    conversation_history: compactHistory,
+      db_identity_ms: msBetween("after_getConversationState", "after_getExternalCustomerIdByChat"),
-    current_conversation_state: prev_state,
+      insert_in_ms: msBetween("after_getExternalCustomerIdByChat", "after_insertMessage_in"),
-    context: {
+      insert_run_ms: msBetween("before_insertRun", "after_insertRun"),
-      ...(prev?.context || {}),
+      insert_out_ms: msBetween("after_insertRun", "after_insertMessage_out"),
-      external_customer_id: externalCustomerId ?? prev?.context?.external_customer_id ?? null,
+      woo_customer_ms: msBetween("before_ensureWooCustomer", "after_ensureWooCustomer"),
+      upsert_state_ms: msBetween("after_ensureWooCustomer", "after_upsertConversationState"),
+      history_ms: msBetween("after_upsertConversationState", "after_getRecentMessagesForLLM"),
     },
-  };
+  });
 
   return { run_id, reply: plan.reply };
 }

src/services/woo.js

@@ -1,76 +1,341 @@
 import crypto from "crypto";
 import { getDecryptedTenantEcommerceConfig } from "../db/repo.js";
 
-async function fetchWoo({ url, method = "GET", body = null, timeout = 8000 }) {
+// --- Simple in-memory lock to serialize work per key (e.g. wa_chat_id) ---
-  const controller = new AbortController();
+const locks = new Map();
-  const t = setTimeout(() => controller.abort(), timeout);
+
+async function withLock(key, fn) {
+  const prev = locks.get(key) || Promise.resolve();
+  let release;
+  const next = new Promise((r) => (release = r));
+  locks.set(key, prev.then(() => next));
+
+  const queuedAt = Date.now();
+  await prev;
+  const acquiredAt = Date.now();
   try {
-    const res = await fetch(url, {
+    return await fn({ lock_wait_ms: acquiredAt - queuedAt });
-      method,
-      headers: { "Content-Type": "application/json" },
-      body: body ? JSON.stringify(body) : null,
-      signal: controller.signal,
-    });
-    const text = await res.text();
-    let json = null;
-    try {
-      json = text ? JSON.parse(text) : null;
-    } catch {
-      // ignore parse error
-    }
-    if (!res.ok) {
-      const err = new Error(`Woo request failed: ${res.status}`);
-      err.status = res.status;
-      err.body = json || text;
-      throw err;
-    }
-    return json;
   } finally {
-    clearTimeout(t);
+    release();
+    // cleanup
+    if (locks.get(key) === next) locks.delete(key);
   }
 }
 
-export async function createWooCustomer({ tenantId, wa_chat_id, phone, name }) {
+function sleep(ms) {
-  const encryptionKey = process.env.APP_ENCRYPTION_KEY;
+  return new Promise((r) => setTimeout(r, ms));
-  if (!encryptionKey) throw new Error("APP_ENCRYPTION_KEY is required to decrypt Woo credentials");
+}
 
-  const cfg = await getDecryptedTenantEcommerceConfig({
+function getDeep(obj, path) {
-    tenant_id: tenantId,
+  let cur = obj;
-    provider: "woo",
+  for (const k of path) {
-    encryption_key: encryptionKey,
+    cur = cur?.[k];
+  }
+  return cur;
+}
+
+function isRetryableNetworkError(err) {
+  // fetchWoo wraps errors as { message: "...", cause: originalError }
+  const e0 = err;
+  const e1 = err?.cause;
+  const e2 = getDeep(err, ["cause", "cause"]);
+
+  const candidates = [e0, e1, e2].filter(Boolean);
+  const codes = new Set(
+    candidates.map((e) => e.code).filter(Boolean)
+  );
+  const names = new Set(
+    candidates.map((e) => e.name).filter(Boolean)
+  );
+  const messages = candidates.map((e) => String(e.message || "")).join(" | ").toLowerCase();
+
+  const aborted =
+    names.has("AbortError") ||
+    messages.includes("aborted") ||
+    messages.includes("timeout") ||
+    messages.includes("timed out");
+
+  // ECONNRESET/ETIMEDOUT are common; undici may also surface UND_ERR_* codes
+  const retryCodes = new Set(["ECONNRESET", "ETIMEDOUT", "UND_ERR_CONNECT_TIMEOUT", "UND_ERR_SOCKET"]);
+  const byCode = [...codes].some((c) => retryCodes.has(c));
+
+  return aborted || byCode;
+}
+
+async function fetchWoo({ url, method = "GET", body = null, timeout = 20000, headers = {} }) {
+  const controller = new AbortController();
+  const timer = setTimeout(() => controller.abort(new Error("timeout")), timeout);
+  const t0 = Date.now();
+  try {
+    const res = await fetch(url, {
+      method,
+      headers: {
+        "Content-Type": "application/json",
+        ...headers,
+      },
+      body: body ? JSON.stringify(body) : undefined,
+      signal: controller.signal,
+    });
+    console.log("woo headers in", Date.now() - t0, "ms", res.status);
+    const text = await res.text();
+    console.log("woo body in", Date.now() - t0, "ms", "len", text.length);
+    let parsed;
+    try {
+      parsed = text ? JSON.parse(text) : null;
+    } catch {
+      parsed = text;
+    }
+    if (!res.ok) {
+      const err = new Error(`Woo HTTP ${res.status}`);
+      err.status = res.status;
+      err.body = parsed;
+      err.url = url;
+      err.method = method;
+      throw err;
+    }
+    return parsed;
+  } catch (e) {
+    const err = new Error(`Woo request failed after ${Date.now() - t0}ms: ${e.message}`);
+    err.cause = e;
+    err.url = url;
+    err.method = method;
+    throw err;
+  } finally {
+    clearTimeout(timer);
+  }
+}
+
+async function searchWooCustomerByEmail({ base, consumerKey, consumerSecret, email, timeout }) {
+  const url = `${base}/customers?email=${encodeURIComponent(email)}`;
+  const auth = Buffer.from(`${consumerKey}:${consumerSecret}`).toString("base64");
+  const data = await fetchWoo({
+    url,
+    method: "GET",
+    timeout,
+    headers: { Authorization: `Basic ${auth}` },
   });
-  if (!cfg) throw new Error("Woo config not found for tenant");
+  if (Array.isArray(data) && data.length > 0) return data[0];
+  return null;
+}
 
-  const consumerKey =
+async function searchWooCustomerByUsername({ base, consumerKey, consumerSecret, username, timeout }) {
-    cfg.consumer_key ||
+  const url = `${base}/customers?search=${encodeURIComponent(username)}`;
-    process.env.WOO_CONSUMER_KEY ||
+  const auth = Buffer.from(`${consumerKey}:${consumerSecret}`).toString("base64");
-    (() => {
+  const data = await fetchWoo({
-      throw new Error("consumer_key not set");
+    url,
-    })();
+    method: "GET",
-  const consumerSecret =
+    timeout,
-    cfg.consumer_secret ||
+    headers: { Authorization: `Basic ${auth}` },
-    process.env.WOO_CONSUMER_SECRET ||
+  });
-    (() => {
+  if (Array.isArray(data) && data.length > 0) {
-      throw new Error("consumer_secret not set");
+    const exact = data.find((c) => c.username === username);
-    })();
+    return exact || data[0];
+  }
+  return null;
+}
 
-  const base = cfg.base_url.replace(/\/+$/, "");
+export async function createWooCustomer({ tenantId, wa_chat_id, phone, name }) {
-  const url = `${base}/customers?consumer_key=${encodeURIComponent(
+  const lockKey = `${tenantId}:${wa_chat_id}`;
-    consumerKey
+  const t0 = Date.now();
-  )}&consumer_secret=${encodeURIComponent(consumerSecret)}`;
+  return withLock(lockKey, async ({ lock_wait_ms }) => {
+    const encryptionKey = process.env.APP_ENCRYPTION_KEY;
+    if (!encryptionKey) throw new Error("APP_ENCRYPTION_KEY is required to decrypt Woo credentials");
 
-  const payload = {
+    const cfg = await getDecryptedTenantEcommerceConfig({
-    email: `${phone || wa_chat_id}@no-email.local`,
+      tenant_id: tenantId,
-    first_name: name || phone || wa_chat_id,
+      provider: "woo",
-    username: phone || wa_chat_id,
+      encryption_key: encryptionKey,
-    password: crypto.randomBytes(12).toString("base64url"), // requerido por Woo
+    });
-    billing: {
+    if (!cfg) throw new Error("Woo config not found for tenant");
-      phone: phone || wa_chat_id,
-    },
-  };
 
-  const data = await fetchWoo({ url, method: "POST", body: payload, timeout: cfg.timeout_ms });
+    const consumerKey =
-  return { id: data?.id, raw: data };
+      cfg.consumer_key ||
+      process.env.WOO_CONSUMER_KEY ||
+      (() => {
+        throw new Error("consumer_key not set");
+      })();
+    const consumerSecret =
+      cfg.consumer_secret ||
+      process.env.WOO_CONSUMER_SECRET ||
+      (() => {
+        throw new Error("consumer_secret not set");
+      })();
+
+    const base = cfg.base_url.replace(/\/+$/, "");
+    const email = `${phone || wa_chat_id}@no-email.local`;
+    const username = wa_chat_id;
+    const timeout = Math.max(cfg.timeout_ms ?? 20000, 20000);
+    const getTimeout = timeout;
+    const postTimeout = 2000;
+
+    // Para existencia/idempotencia: email primero (más estable y liviano que search=...)
+    const existing = await searchWooCustomerByEmail({
+      base,
+      consumerKey,
+      consumerSecret,
+      email,
+      timeout: getTimeout,
+    });
+    if (existing?.id) {
+      const total_ms = Date.now() - t0;
+      console.log("[perf] woo.createCustomer", {
+        tenantId,
+        wa_chat_id,
+        reused: true,
+        reason: "email_hit",
+        lock_wait_ms,
+        total_ms,
+      });
+      return { id: existing.id, raw: existing, reused: true };
+    }
+
+    // Fallback (solo por compatibilidad): si alguien creó el customer con username pero email distinto
+    const existingByUser = await searchWooCustomerByUsername({
+      base,
+      consumerKey,
+      consumerSecret,
+      username,
+      timeout: getTimeout,
+    });
+    if (existingByUser?.id) {
+      const total_ms = Date.now() - t0;
+      console.log("[perf] woo.createCustomer", {
+        tenantId,
+        wa_chat_id,
+        reused: true,
+        reason: "username_hit",
+        lock_wait_ms,
+        total_ms,
+      });
+      return { id: existingByUser.id, raw: existingByUser, reused: true };
+    }
+
+    const url = `${base}/customers`;
+    const auth = Buffer.from(`${consumerKey}:${consumerSecret}`).toString("base64");
+
+    const payload = {
+      email,
+      first_name: name || phone || wa_chat_id,
+      username,
+      password: crypto.randomBytes(12).toString("base64url"), // requerido por Woo
+      billing: {
+        phone: phone || wa_chat_id,
+      },
+    };
+
+    const doPost = async () =>
+      await fetchWoo({
+        url,
+        method: "POST",
+        body: payload,
+        timeout: postTimeout,
+        headers: { Authorization: `Basic ${auth}` },
+      });
+
+    try {
+      const data = await doPost();
+      const total_ms = Date.now() - t0;
+      console.log("[perf] woo.createCustomer", {
+        tenantId,
+        wa_chat_id,
+        reused: false,
+        reason: "post_ok",
+        lock_wait_ms,
+        total_ms,
+      });
+      return { id: data?.id, raw: data, reused: false };
+    } catch (err) {
+      // Caso estándar: Woo dice "email exists" => recuperar por email y devolver
+      if (err.status === 400 && err.body?.code === "registration-error-email-exists") {
+        const found = await searchWooCustomerByEmail({
+          base,
+          consumerKey,
+          consumerSecret,
+          email,
+          timeout: getTimeout,
+        });
+        if (found?.id) {
+          const total_ms = Date.now() - t0;
+          console.log("[perf] woo.createCustomer", {
+            tenantId,
+            wa_chat_id,
+            reused: true,
+            reason: "email_exists_recovered",
+            lock_wait_ms,
+            total_ms,
+          });
+          return { id: found.id, raw: found, reused: true };
+        }
+      }
+
+      // Retry seguro solo para timeouts / ECONNRESET:
+      // POST pudo haber creado el customer pero la respuesta no volvió => hacer GET por email.
+      if (isRetryableNetworkError(err)) {
+        await sleep(300 + Math.floor(Math.random() * 300));
+
+        const foundAfterTimeout = await searchWooCustomerByEmail({
+          base,
+          consumerKey,
+          consumerSecret,
+          email,
+          timeout: getTimeout,
+        });
+        if (foundAfterTimeout?.id) {
+          const total_ms = Date.now() - t0;
+          console.log("[perf] woo.createCustomer", {
+            tenantId,
+            wa_chat_id,
+            reused: true,
+            reason: "timeout_get_recovered",
+            lock_wait_ms,
+            total_ms,
+          });
+          return { id: foundAfterTimeout.id, raw: foundAfterTimeout, reused: true };
+        }
+
+        // si no existe, reintentar POST una vez
+        try {
+          const data2 = await doPost();
+          const total_ms = Date.now() - t0;
+          console.log("[perf] woo.createCustomer", {
+            tenantId,
+            wa_chat_id,
+            reused: false,
+            reason: "timeout_post_retry_ok",
+            lock_wait_ms,
+            total_ms,
+          });
+          return { id: data2?.id, raw: data2, reused: false };
+        } catch (err2) {
+          // último intento de "recovery" (por si 2do POST también timeouteó)
+          if (isRetryableNetworkError(err2)) {
+            const foundAfterTimeout2 = await searchWooCustomerByEmail({
+              base,
+              consumerKey,
+              consumerSecret,
+              email,
+              timeout: getTimeout,
+            });
+            if (foundAfterTimeout2?.id) {
+              const total_ms = Date.now() - t0;
+              console.log("[perf] woo.createCustomer", {
+                tenantId,
+                wa_chat_id,
+                reused: true,
+                reason: "timeout_post_retry_get_recovered",
+                lock_wait_ms,
+                total_ms,
+              });
+              return { id: foundAfterTimeout2.id, raw: foundAfterTimeout2, reused: true };
+            }
+          }
+          throw err2;
+        }
+      }
+
+      throw err;
+    }
+  });
 }
 
 export async function getWooCustomerById({ tenantId, id }) {